ARS / Rescue Rooter Laurel - Our Reviews
Overall Rating
(1596 Reviews)
(655 Reviews)
(210 Reviews)
(96 Reviews)
(4 Reviews)
(138 Reviews)
(49 Reviews)
(5 Reviews)
(44 Reviews)
(310 Reviews)
(82 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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The sales rep underestimated the complexity of the job and the time it would take (hence 4 stars instead of 5), but the intallers were top-rate professionals who went the extra mile to do the job right and keep me updated on progress. They stayed until the job was finished (more than 12 hours) and cleaned up immaculately. Rolando C., Larry H. 03/31/14 |
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Great workers and job well done. Jose S., Marlon S. 03/29/14 |
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Jose of Ars of Laurel treated us to the greatest experience of professionalism throughout the installation of our NEW a/c unit, furnace, April Air and hot water heater. Jose answered every question we had and explained in detail when necessary. Great customer service, great cleanup when job was finished inside and out. Marlon was also a great helper. I have already referenced ARS Laurel to TWO friends We plan on retiring to South Carolina in the future, hope you have a location if we need you.
Terry Layton
2010 Searles Road
Dundalk, Md 21222-3157
443-503-5320 Jose S. 03/28/14 |
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Steven Jones performed a wonderful job today. Steven J. 03/28/14 |
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Faucet was broke however, insurance company would not approve repair. Rodney S. 03/26/14 |
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We greatly appreciated Mr. Tony Redmond's professional and technical approach to our problems. He assisted us in a very professional manner until our problems were solved. Job Well done. Tony R. 03/26/14 |
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Steven Jones was very very helpful, identified the problem, even helped obtain the warranty part from the manufacture, and had it shipped to ARS and he will install the part. I wish more companies had great customer service like what I just experienced with Steven. Represents his company well. I will continue to use ARS for the service needs of my residence. Thanks so much for providing service beyond expectations! Great work! Steven J. 03/26/14 |
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Thank you Jason for all of your help. Having your heating system shut down completely in the middle of January was unbarable. You made an extra effort to come out over the weekend and get our system completely upgraded in less that a week. I really have to applaud you and your company for all you have done. I will keep recommending you to my friends. Jason K. 03/26/14 |
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5 star rating Rolando C. 03/25/14 |
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Jose Saravia a top notch installer ARS should be proud to have him as an employee***** 03/24/14 |
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Steven was very professional, kept me informed of everything he was doing, went over his checklist when he finished and made recommendations. Steven J. 03/24/14 |
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Steven J. provided Excellent Customer service when he performed the Annual Maintenance of our new gas furnace on March 5, 2014. He took the time to walk me through the operation of this gas furnace and provided tips on troubleshooting if a problem were to arise in the future. I would certainly request Steven J. for future service or maintenance checks on our HVAC system. Steven J. 03/22/14 |
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Steven J. recently conducted the Annual Maintenance check on our new Carrier gas furnace that was installed last July 2013, on March 5, 2014. Steven did an excellent job is walking me thru the operation of our gas furnace and took the time to explain to me how to keep up on basic maintenance of the gas furnace and basic trouble shooting if a problem were ever to occur in the future. When I schedule my Air Conditioning Annual Maintenance I will definitely request the service of Steven J.
He is a very professional employee, certainly experienced with HVAC systems and provided excellent customer service. Steven J. 03/22/14 |
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Mr Jones, arrived early, very informative on what service he was conducting on the outside unit and inside air handler and why. Explained each process and the tools that he used. During service he made recommendations and provided a recommendation sheet and cost. Very friendly, Excellent service. Mr Earnest Steven J. 03/21/14 |
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Greg is the best technician ever sent to my house by ARS. I have had many technicians come for inspection and services. Greg took time to explain all the recommendations and the importance of each and the time line in which I should have them done. I did not feel like someone was trying to sell me something, I felt like he was really looking out for my best interest. In addition, a recurrent problem occured. When my heat pump unit is serviced a code comes up on the thermostat. When Greg asked for the manual, I explained to him the addendum was missing since instillation because a service guy took it with him and I could never get a copy a copy again. After a long wait , the office found a copy of the addendum and told him what the code meant. He subsequently e-mailed me a copy of the addendum. I have tried to get this paper for three years. THIS IS WHAT I CALL SERVICE. Thank-you so much again . Barbara Greg S. 03/21/14 |
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Donald Lee provided the most competence service today we have had in a while. He was through and careful as he checked our systems ensuring that all "pieces" were functioning correctly and within specs.. He is very proficient and dedicated to doing the "job" well from start to finish. We would welcome him back at any time. Donald L. 03/20/14 |
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Donald Lee, the technician, was very personable and efficient. He did the inspection, explained what he was doing, and suggested a couple of other services do be done in the future. He was competent and pleasant. A good experience. Donald L. 03/19/14 |
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We had a great visit today from Quintin at ARS Laurel today! He was very professional and friendly and helped us with all of our issues. Quintin R. 03/19/14 |
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We had John out to look at the ac unit. He was very educated on the unit. Will want him back again. John R. 03/19/14 |
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Tech was very professional and informative. He cleared the working area and provided service and etc. to furnace and cooling system. I appreciate his work conduct and the service he provided. Does excellent work. 03/18/14 |
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Does excellent work Greg S. 03/18/14 |
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I just had my spring maintenance with Tom H. as my technician. He called prior to arrival, came within the expected window and was very professional. All of which I was very appreciative of since I have had trouble with some of these issues with prior technicians in past. Outside of my spring check-up, he quickly remedied several problems I had been having since my unit was installed 2 years ago. He was able to fix these issues in a matter of minutes when several other technicians claimed to have fixed the issues, but they were never resolved. Tom H. was very personable and experienced and I will be sure to be requesting Tom H. as my technician in future. Thomas H. 03/16/14 |
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Exceptional technician. Completed his work in an efficient and timely manner. Each put shoe covers on his shoes before he entered our home. 03/15/14 |
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Mr. Jones was very professional. A great representative for your company. He performed his duties with explanations. Very pleased. Steven J. 03/15/14 |
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Tony was professional and knowlegable about the problem. He recommended products and services to assist us with future maintenance. Great job! Tony R. 03/15/14 |
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Steven Jones was our service provider today. He called to let me know his approximate arrival time. He was very courteous and professional. He discussed all problems found and educated me in a very thorough manner that I feel truly helped me as a home owner. Although I didn't think that I would find someone that I thought of as highly as our previous preferred service technician, Rob Davis, I think that Steven Jones is an excellent replacement whom I will ask for in the future. My thanks and appreciation to him. Steven J. 03/14/14 |
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Nate Turner provided outstanding service. His processional knowledge and experience was able to suggest a "Hard Start Capacitor" installation that would assist in eliminating the system from shutting down from continuous start/stop during regular use. I have used ARS for over 20 yeas in a couple of houses I owned and have always been more than satisfied. Nate T. 03/14/14 |
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Steven was prompt , polite and thorough . He was clear about what needed to be done and did the work expeditiously and without complaint. He made solid recommendations that we plan to follow up on. The only reason I did not give 5 stars is that he was fixing problems that were either overlooked or not addressed by the SAME company since we have used ARS for the last seven years Steven J. 03/13/14 |
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Tony was very polite and informative. Through out his visit, he ensured I was aware of every action he took to diagnose my issue and when to expect a follow up visit to complete the repairs. I have worked within customer care for over 30 years and very familiar with what is considered exceptional customer service. Tony's level of service provided today was exceptional. Great Job Tony!! Tony R. 03/13/14 |
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Steven came to troubleshoot my Humidier and diagnosed parts needed and returned in a timely manner. After installing the parts he discovered the Humidistat control was bad. He will return to replace that also.
Very courteous and professional. Steven J. 03/13/14 |
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Don Lee was very professional and took pride in work proformed. explained scope of work with great detail. it is nice to have a tech to come out with a possitive outlook. you can tell Don enjoyes the work he does. Donald L. 03/13/14 |
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I love ARS Laurel location. They are prompt and give great service. Our heating system was just serviced by Steven J. He was on time for the appointment and not only serviced our heat pump but told us things we can do to keep the heat pump working at its best. He recommended we install surge protectors and installed them for us so our investment is protected. He was very respectful and kept the work area clean - even wore booties so he didn't track in any dirt from outside. Steven J. 03/13/14 |
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Knowledgeable and courteous plumbing technician. Explained all that was being done to fix the problem. Careful doing the work to not make a mess and cleaned up after he was finished. Andy R. 03/11/14 |
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great technician Greg S. 03/10/14 |
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corey,jose s.,marlon did an excellent job installing my heating and air system. there were no distraction to me. They completed the work and left everything clean,there was no mess. they were all very friendly and pleasant. they also explained to me,what they did and also gave me instructions on how to operate and care for the equipment. I would highly recommend them to my family and friends. Corey M., Jose S., Marlon S. 03/10/14 |
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I am very happy with the service provided. Jose was very good at explaining how the unit worked and answered any questions that I had. Also his helper Marion was helpful and courteoous. Jose S. 03/10/14 |
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WILLIAM P.
HE DID A GREAT JOB REMOVING THE OLD HEATER AND INSTALLING A NEW HEATING UNIT IN MY CONDO. THE SPACE WAS SMALL BUT HE WORKED LABORIOUSLY TO INSTALL IT. WILL EXPLAINED WHAT HE HAD DONE AND ANSWERED ALL OF MY QUESTIONS. HE WAS VERY PATIENT WITH THIS SENIOR. HE CLEANED UP THE WORK AREA BEFORE HE LEFT. A JOB WELL DONE!! KUDOS TO WILL!! William P. 03/07/14 |
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FRED H. DID AN EXCELLENT JOB TAKING DOWN THE OLD UNIT AND INSTALLING A NEW AIR CONDITIONING UNIT. HE EXPLAINED THE NEW FEATURES AND ANSWERED ALL OF MY QUESTIONS. PLUS HE CLEANED UP THE WORK AREA. GREAT JOB!!! Fred H. 03/07/14 |
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Andy Rowe of ARS was courteous, friendly, professional, patient with all my questions & concerns and above all he even cleaned up like a pro. I was amazed ARS was able to send him out same day. Everyone I spoke with @ ARS was exceptional. This is why we have continued to always call ARS with all of our plumbing, heating/cooling & yes sewage problems, in fact they helped us deal with WSSC with our sewage problem. I have been an extremely satisfied customer for over 10 years now & will continue to do so. Thank you Andy!! Andy R. 03/07/14 |
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the service was excellent. all three guys;corey,jose s,marlon was very friendly and pleasant. they were very efficient,explained what they did and how I should operate and care for the equipment. They finished in a timely manner and cause no inconvenience to me. I also liked how they cleaned up after themselves. I highly recommend them. Corey M., Jose S., Marlon S. 03/06/14 |
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I am pleased with ARS's service and with Quintin, in particular...He is professional, courteous, and took the time to explain/educate us when he came to complete a repair. Thanks Quintin! Quintin R. 03/06/14 |
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Thanks Tim L. for a outstanding job and great customer service. Tim L. 03/06/14 |
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Andy provided excellent service. Andy R. 03/06/14 |
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ARS and Gary did a great job today and really helped me out where other plumbers did nothing. Great job and thanks again! Gary R. 03/05/14 |
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GREG WORK UNCEASINGLY TO REPAIR MY INDOOR HEATING UNIT AND MY OUTDOOR(FROZEN) UNIT. HE EXPLAINED WHAT HE WAS DOING AND WHY. PRIOR TO HIS VISIT I'D SPOKEN TO HIM BY PHONE. HE SUGGESTED THAT I USE AUX HEAT BECAUSE IT WAS BELOW FREEZING HERE. I MADE IT THROUGH THE NIGHT. HE CAME TO MY RESCUE THIS MORNING. THANKS TO HIM I'M WARM AND TOASTY TONIGHT. HE WAS VERY PATIENT AND KIND TO THIS SENIOR CITIZEN. I REALLY APPRECIATE THE COMPANY SENDING SUCH A WARM AND PROFESSIONAL TECHNICIAN. HE IS AN ASSET TO THE COMPANY. A REAL KEEPER. Greg S. 03/05/14 |
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Very informative and knowledgable. Tony R. 03/04/14 |
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Larry H. and Rolando C. did a marvelous job on the installation of my new Carrier furnace and A/C units. They were very professional and the install was done with care and accuracy. They took the time and made the effort to do the job correctly. They are an asset to there profession and ARS-Laurel. ARS-Laurel should be proud to have this caliber of employee representing them. They are true professionals. Thank you Larry H. and Rolando C. for a job well done. Larry H., Rolando C. 03/04/14 |
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Seemed very knowledgeable in his work. Took time to explain how my HVAC system worked. Tested all areas to validate the required work was necessary and additional issues weren't hidden. Jonathan W. 03/03/14 |
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Our oil furnace stopped working. Tom got here within an hour after we called. He primed our unit and got it going again and it is working just fine. He also provided some very helpful suggestions. We will call on him again. Thomas H. 03/03/14 |
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The technician arrived at a reasonable time and prepared to get to work. Because the weather was damp, he used foot coverings to protect the carpet and floor areas. He was pleasant and engaging. Once the heating issued was described he immediately knew what to do, did it in record time and waited to make sure the resolution took. Amazing individual with a wonderful work ethic! Tony R. 03/02/14 |
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