ARS / Rescue Rooter Laurel - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Laurel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Tom H. Came to our house and diagnosed the problem in a very short time, had the required repair parts on his truck and fixed our furnace in no time. He was polite, very knowledgable and recommended replacement of parts without any pressure to actually buy. He provided excellent advice for maintaining and upgrading our system and checked it out before he left. I would recommend him to anyone who is in need of service or repair of HVAC systems. Thomas H. 03/02/14 |
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i couldn't be happier with the service I received from ARS - Laurel. In particular, I was very impressed by their service specialist, Tony R. He really knows his business. It's rare to meet someone who knows so much about what they do. He was extremely courteous, and professional and was able to figure out the problem right away and explained what was going on and how he was going to fix it. The best part was he explained everything in a way that I could understand. If I ever have another problem with my hvac system I want Tony R from ARS - Laurel to come help me fix it. On top of being an extremely talented service specialist, he is a really nice guy. ARS - Laurel is very lucky to have someone like Tony R on their team. THANK YOU ARS - Laurel and THANK YOU TONY!!! Tony R. 03/01/14 |
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We received excellent service from all four of your employees who handled our furnace problem this week: Tony R who diagnosed and explained the problem with our furnace; Earl Bolden who explained our options for a new furnace and arranged for the installation; and Jose and Marlon who installed the new furnace. They were all efficient, courteous, and professional. Earl B. 02/28/14 |
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service depends on who you get. always seems to have a problem with my service contract Steven J. 02/28/14 |
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Great Job Steven. I really appreciated your professional service and the complete explanation on the issues I was having with my heat pump. Steven J. 02/28/14 |
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nice job betty andwes Steven J. 02/25/14 |
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nice job betty andwes Steven J. 02/25/14 |
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Great Job, Job Well Done Steven J. 02/25/14 |
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I was impressed by the professionalism and knowledge base of Steven J. He assisted me in understanding the operation of my heating system in event of any future complications and tips on keeping the system in prime operating condition. He had a pleasant disposition and cordial interactions. Steven J. 02/24/14 |
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Wayne was outstanding in aspect of his job. Did a great job. Wayne A. 02/24/14 |
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ARS/Rescue Rooter of Laurel has the nicest techs. Especially John and Steve. They let you know when they will be there and follow thru with what they say. I bought a new heat pump a year ago
and so far the service has been good. John R. 02/22/14 |
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Tony R did a great job of checking my furnace on Feb. 6, 2014. Tony R. 02/22/14 |
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Mr. Lee was wonderful! He wore the booties and was extremely knowledgeable and persistent in getting to the bottom of a problem w a leak w our humidifier and explained things to me and said I was doing a good job keeping the filter clean and the inside looked good and I am definitely going to ask for him personally when we schedule our next tune up. He's a keeper!! Donald L. 02/22/14 |
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The young man was very knowledgeable and professional, highly recommend! Steven J. 02/22/14 |
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Andy Rowe was not only professional, but also very friendly. He answered all of my questions in an understanding way and gave me advise of other services that ARS provides. If I need a plumbing issues, I will definitely request Mr. Rowe to be the technician to come to my home. I felt very comfortable with his knowledge. ARS is extremely lucky to have Mr. Rowe as an employee for this wonderful company. I have been with ARS for over 20 years and I will continue to be a very satisfied customer because of employees as Andy Rowe. Andy R. 02/21/14 |
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Excellent, professional and courteous service.
Derek Farwagi Mike H. 02/21/14 |
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Arrival was prompt and on schedule. Wayne was courteous, wore booties in the house, quickly identified the problem, fixed it, and ran through a test cycle to make sure there were no leaks. He was extremely professional. I would use them again! Wayne A. 02/21/14 |
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Larry performed quality work. Larry H. 02/21/14 |
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Rolando was very curtious and responsive to my questions and requests. Rolando C. 02/21/14 |
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After being told by Pepco that my residence was not experiencing any disruption in service, I contacted ARS to check my non-functioning heat pump. Tony was not only professional and curteous, he also readily determined that the problem was indeed a significant reduction in voltage being delivered to my residence. Tony even helped me understand the basics of my situation and communicate my issue to Pepco. Thank you, Tony! If only Pepco were as efficient, curteous, and customer-service oriented as my ARS Technician! Tony R. 02/21/14 |
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Steven J of ARS was extremely professional in repairing cracked tubing on my humidifier. It took several trips because the humidifier had more problems than we initially reported and he needed additional parts. He let me know when to expect him and explained the problems and the solutions with me and with my husband. He made sure everything was in order before he left. Steven was both professional and friendly and had no problem with my barking dogs. My humidifier is happy and so am I. ARS has installed and serviced equipment for us for years and they always do a good job! CB Steven J. 02/20/14 |
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We just got our hot water heater replaced. Quintin, the plumbing service expert from ARS did an excellent job with the installation. The work was done immaculately and he explained each component of the new water heater in detail. His knowledge and professionalism is much appreciated. I am very impressed with the service that was provided. Quintin R. 02/20/14 |
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I was extremely impressed with their quality of work and their professionalism. I almost wish I had more work that needed to be done. I had a total HVAC/heat pump replacement. These techs were by far the most knowledgeable and respectful guys ever. I would recommend them very highly! Larry H., Rolando C. 02/20/14 |
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Quinton arrived on time and was very professional. He got the job done and was efficient and friendly. Thank you. Quintin R. 02/20/14 |
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I had a challenging warranty repair on the ducting system. Mike Hamilton found a creative solution and was exceptionally professional and courteous. Derek Farwagi Mike H. 02/20/14 |
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Scott was polite and efficient. We would definitely consider having him do work for us again. Scott M. 02/20/14 |
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Larry and Rolando were very courteous and displayed great work on the installation of my homes system, and did an overall excellent job! Great work and customer service!!!!! Larry H., Rolando C. 02/19/14 |
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Mr.Quickly was very professional,honest, and friendly. He provided me with the best advice on merchandise and answered my questions rapidly. I would refer him to my co workers and neighbors. John Q. 02/19/14 |
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received great service from Mr. Jones. He was very professional and had plenty of knowledge concerning his work. Mr. Jones represented his company well and truly was a blessing to me and my family in dealing with our heating system and providing the best options that we should take. If needed I would ask for Mr. Jones again. Steven J. 02/19/14 |
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meet my needs/met my price excellent install Earl B., Jose R., Marlon S. 02/17/14 |
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Caught having to replace furnace on the night of a big storm, I called the Home Depot line and was given ARS, who sent me Jose and Marlon. I was very impressed at the way they just took over and did a terrific job of full installation of AC and furnace. Very much the professional men, who did a terrific job and cleaned up better than they found the area. I would certainly recommend ARS and especially Jose and Marlon! Nancy Batten Jose S., Marlon S. 02/14/14 |
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ARS got the job done and did it quickly! I am a new homeowner that was having problems with my heat pump and my house was FRIGID! John Q, came out and listened to what the real problem was and fixed it in a snap! I had two other service companies out...one that stated there was nothing wrong with my heat pump, and the other try to scam me for $2000. John Q. had excellent customer service and respect and I'll be using ARS again in the future. :-) John Q. 02/14/14 |
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Very pleased with technician Greg Smith, who was helpful, courteous and efficient. Greg S. 02/14/14 |
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This review is for Greg Smith (HVAC Service Technician), Service date February 12, 2014. Greg was very professional and courteous. After diagnosing the problem and correcting the necessary repairs, he explained exactly what he had done to get the boiler operating/working again. Truly great service. I would request him if/when I needed ARS's service again. Continue to hire great workers. Thanks so much. Greg S. 02/13/14 |
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Hello first i would like to thank ARS front desk for the many calls to make sure this problem was handled; fustrating at first but they really showed concern for the customer. First Don came out and diagnosed the situation really great guy enjoyed talking with him and he was sincere about not being able to solve the problem initially. Just as he said he would call in the morning to check and sure enough he did. Then another call rang out to tell me that Steve was on his way another really great guy we talked as he did his job and be fore you know it HEAT yes! I really enjoyed conversing with him and he shared some very useful information with me to help me keep my system going. ARS you have two great guys working for you and I really appreciate how you handled this matter so promptly thank you job well done. In the future i would like to have these guys come back out to service my home very knowledgable, professional and respectful. I would recommend themed to anyone in need of service from ARS Donald L., Steven J. 02/12/14 |
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Steven Jones was very knowledgeable in his work, he was professional and took time to explain what he was doing and gave us some helpful information. He did such an excellent job. Kudos to Seven Jones Steven J. 02/11/14 |
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The heating technician, Tony R., who performed the semiannual maintenance on our furnace, appeared to be very knowledgeable about heating systems and made a suggestion (to run the fan at a lower setting) that has already improved the circulation of heat through our 3-story townhouse Tony R. 02/11/14 |
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I give this company 5 starts. The work is always carefully estimated and reviewed, and the technician is on time, intelligent and thorough. We have been very pleased working with ARS and Jonathan. Jonathan W. 02/11/14 |
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Tom was a great help. He was courteous, professional and went beyond the call of duty to help me get a certification of our air conditioner-furnace for a tax credit...no easy process! THANK YOU! TOM! Thomas H. 02/10/14 |
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Many thanks for the furnace service and follow-up from my service technician Tony R, last month. This winter has been extremely cold in my area and without a proper working furnace I can¿t imagine other problems or inconveniences I might have endured. The professional attention and understanding to fix my furnace problem is much appreciated. i.e., A local favorite, or highly recommended because Tony R. 02/10/14 |
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Quintin Roycroft just completed a great job on my bathroom sink, kitchen sink, and hot water tank. Thanks Quintin! Quintin R. 02/10/14 |
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Had a regular checkup on my furnace. Steven J. Went above and beyond the expectations. He gave me a quick lesson on all the different parts and how they worked. He made some great recommendations. It was snowing and he had bags over his shoes to respect the house. Great job and I highly recommend Steven J for any ars rooter customer!!! Steven J. 02/09/14 |
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Mr. Steve Jones provided outstanding service at my home today(Feb 8, 2014). He was on time with a smile on his face. He was very professional and displayed excellent customer service. He explained every tasks that he performed from the beginning to the ending of the service call. He thoroughly explain everything in a way that I understood what was happening. He carefully explain and offered me recommendations that I were not aware of. Steve is a valuable and helpful member of your team. Thanks for sending us your very best. Have a great day! Steven J. 02/08/14 |
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Excellent Service ! Quick and on-time..... Greg S. 02/05/14 |
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We recently had fairly complex plumbing work done by Andy Rowe of ARS - Laurel. It was complex because what started as a toilet stoppage turned out to be a blockage in the stack which required cutting through various walls and putting in a new PVC pipe. Andy and his helper did all work in a conscientious and friendly manner. The job was finished in one day to our complete satisfaction. Andy R. 02/05/14 |
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Excellent service and high quality work. Thank you so much. 01/31/14 |
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Had an regularly scheduled inspection from Steven J. Service was excellent. He educated my on parts of my furnace I've never seen. He respected my home (It was snowy and he had bags over his shoes). He made some recommendations for the future. Couldn't ask for better service! Steven J. 01/31/14 |
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ARS and Steven provided excellent customer service, provided prompt and courteous service, and made the service call quick and painless. Steven J. 01/31/14 |
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Tony R has been to my home before. I am very comfortable with his professional manner and his overview, suggestions and diagnose/results of the issues at hand. 01/30/14 |
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GOOD JOB STEVEN JONES. YOU WERE GREAT, VERY PROFESSIONAL,NEAT,AND WORKED TO COMPLETE MY CHECK UP IN A TIMELY MANER. VERY GOOD AT EXPLAINING EVERTHING HE DID. I WAS PLEASED AND WILL REQUEST HIM AGAIN. Steven J. 01/29/14 |
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