5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Alfredo was very helpful. He did not try to up-sell me on anything. He gave his honest opinion on the value of fixing vs replacing. Alfredo O. 08/06/19 |
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Alfredo O. provided courteous and competent service and carefully explained the problems found and the changes made to correct it. Alfredo O. 08/04/19 |
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Alfredo Olivo was an excellent technician, he explained everything step by step so that we could understand exactly what was needed. Thank you Alfredo Alfredo O. 07/30/19 |
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Alfredo was on time and was very thorough in diagnosing our problem. All repairs were completed in less than an hour. Very nice gentleman and he cleaned up everything after he was finished Alfredo O. 07/29/19 |
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Alfredo came out on a late night call on a Friday night. Super friendly especially with my 3 y/o and was polite and fixed the problem quickly and kept me and my family cool and comfortable through the hot summer night. Thanks Alfredo! Alfredo O. 07/27/19 |
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Alfredo Olivo performed our work quickly and professionally. He did an excellent job. Alfredo O. 07/26/19 |
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no comment Michael H. 07/22/19 |
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Gilberto Olivo did a very professional job in servicing our Trane a/c unit. He found black in the cooling coils area and suggested the Air Scrubber by Aerus. We decided to have it installed and I can certainly feel the difference in the quality of the air and the temperature is actually cooler. Thanks to Gilberto !!! 07/17/19 |
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Gilberto Olivo did a great job servicing our Trane a/c unit. He found black mold around the cooling coils and recommended the Air Scrubber by Aerus. I agreed and now the air is much cleaner and cooler.
Thanks you Gilberto a 1 technician. Gillberto O. 07/17/19 |
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Excellent service and all questions appropriately answered Alfredo O. 07/17/19 |
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I have used the service for almost 20 years, you never fail. 07/16/19 |
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Christian great guy and ARS technician. He, as usual, did everything great and all systems at go. Christian M. 07/16/19 |
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Very efficient and very polite. Alfredo O. 07/15/19 |
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William Gomez was very kind and professional. He arrived on time and was started before his help arrived. Although it was hot and miserable up there in the attic, William was very professional and did not complain at all. He had my ac unit installed in a timely manner, handled all the paperwork, and was on his way. I appreciated his time and expertise and would recommend him with 110% certainty.......he was absolutely awesome!! DEONTE O. R. 07/11/19 |
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Alfredo came out and quickly identified the problem even though the previous technician missed it. He fixed it quickly and efficiently and even reattached my dryer duct which had become detached from the outer vent. He was also very pleasant to deal with. Now our AC is running again and we are all happy. Thanks Alfredo! Alfredo O. 07/11/19 |
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Deonte arrived on time, was professional, and answered all my questions. I have had ARS for several years and he is only the second technician to clean the unit. He told me that this task should have been done every year as part of the Spring checkup. Most of ARS technicians (as part of our contract) did not do this and I did not know enough to ask them to do so. So I found this to be dishonest as well as very disappointing. I would give Deonte 5 Stars and ARS 1 or 2 Stars. DEONTE O. R. 07/03/19 |
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No comment Mike Trevayne A. 07/02/19 |
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No comment Mike Trevayne A. 07/02/19 |
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We have a maintenance contract with ARS. They are consistent in contacting us to set up an appointment and work with us to do it when we are available. Gilbert, our technician stayed in contact with us, respected our home, was efficient, and polite. I have owned a small service business so understand the importance. They did it all the right way. Gillberto O. 07/01/19 |
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Deric did good job for ARS. Very pleasant young man Derick C. 07/01/19 |
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I’m very satisfied with Jose at ARS but I’ve had two service providers come out with different diagnoses. Jose D. 07/01/19 |
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Deonte did a great job servicing our system. We would love to have him back again. 06/26/19 |
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Deonte Rivera serviced our HVAC system this morning. He did a great job providing a semi-annual system check. He was polite, courteous and professional. We would love to have him back again. DEONTE O. R. 06/26/19 |
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Deonte Rivera was prompt, professional and completed the work in a timely fashion. DEONTE O. R. 06/26/19 |
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no comment Andrew W. 05/01/19 |
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This was our first experience using ARS and Alfredo Olive was our initial service technician. It is evident that he is knowledgeable in his field, thorough, and conducts himself in a professional manner. He is well spoken, answers your questions and explains what needs to be done in detail, provides options, is considerate of your home-leaves no trace, and is courteous. We highly recommend Alfredo and ARS! Alfredo O. 04/02/19 |
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Christian was very friendly and efficient. He did a very good job reviewing the services he performed. Christian M. 04/01/19 |
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I was promised a Home Depot gift card by my salesman as part of our business and it was never received. He has never responded to my emails or text. Stephen L., Berenice R. 03/29/19 |
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Mr. Olivo and Mr. Martinis were quite knowledgeable, professional, and proficient. I was greatly pleased with the servive they provided. 03/29/19 |
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I appreciated Mr. Olivo and Mr. Martinis"s courtesy, knowledge, professionalism, and expedient performance. I appreciated Mr.Olivo's attention to my home's specific needs. Christian M. 03/27/19 |
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I appreciated Mr. Olivo and Mr. Martinis"s courtesy, knowledge, professionalism, and expedient performance. I appreciated Mr.Olivo's attention to my home's specific needs. Alfredo O. 03/27/19 |
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Richard C. has been out to our house twice now, once for an emergency, once for a regular system check-up, and he is awesome. Professional, courteous, knowledgeable, and fair. Couldn't be happier. He fixed our problem right away. Richard C. 03/22/19 |
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We have used ARS for many years. Today Christian and Alfredo came out and installed a new crawlspace dehumidifier and air scrubber, as well as a humidity barrier, and they did a great job. They are gentlemen, and it was a real pleasure to work with them. They are an example of why we trust ARS and keep coming back.
03/16/19 |
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I could not get logged in to facebook.
I am reviewing Christian and Alfredo from ARS / Rescue Rooter in Durham NC. They came and did our annual maintenance of our HVAC system, changed the filters, and then installed new moisture barrier, a new dehumidifier in the crawl space, and an air scrubber. They did a great job and they were both so nice and patient with our questions. They were very professional and good to work with. We would definitely want to work with them again. Thank you to Christian and Alfredo and to ARS. We have used ARS for many years, and this is just one more example of their quality. Good job to all. Christian M. 03/16/19 |
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Very efficient and courteous. Did an excellent and thorough job in a timely manner. Gillberto O. 03/14/19 |
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ARS installed our heating and AC system when we built our home, so we called them when an issue arose. They sent Gilberto and he diagnosed and fixed the issue in no time! Great job! 03/12/19 |
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Very polite and competent. The rates were high but that’s the company’s policy Richard C. 03/09/19 |
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We had a heating issue, and ARS sent Gilberto Olivo to check on us. He was excellent and knowledgeable. He found the problem within 10 minutes of being up in the attic! All is well now. Gilberto is one of the best repair professionals we've encountered. Great personality and definitely unforgettable! Gillberto O. 03/07/19 |
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(no comment) Gillberto O. 02/27/19 |
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Gilberto was on time, efficient, and very helpful. He even took care of a loose thermostat. I highly recommend him. Gillberto O. 02/25/19 |
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Kevin, Is very professional, explained the product very well..He was honest ! I can't wait for my new unit to be installed..I will refer him to anyone that I know KEVIN J M. 02/22/19 |
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VERY GREAT CUSTOMER SERVICE! Richard C. 02/18/19 |
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Christian is a great representative of ARS. He is also very professional. He explained everything that was needed for my system. When I asked questions he was able to answer them without hesitation. Work was done same day by him and another ARS employee. I am very happy with the work that was done and also with Christian. I will request him in the future when my unit needs its 6 month checkup and for other issues. Thank you ARS for having employees like Christian. Christian M., Tonya Z. 02/16/19 |
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(no comment) Derick C. 02/15/19 |
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I had a very nice and knowledgeable service rep. Everything was taken care of perfectly. Jose D., Debbie J. 02/14/19 |
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(no comment) Michael H., Debbie J. 02/14/19 |
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The inspection was scheduled for 9am to 1pm, and I was called at 11am to let me know that they were running late, and asking if this was OK. Despite the fact that the technician did not arrive until shortly after 2pm, I was impressed with the efficiency of the service. I had previously been told that I would be due for a replacement of the UV bulb and air scrubber cell, and decided to have a humidifier installed. The technician took the time to explain what would be involved, and saw that I was given all the available discounts. The installation was done within the time I was told, and all the trash was taken away (which was not always done by other services I'd used). I have always been very satisfied with ARS in the past, and this was no exception. Alfredo O. 02/08/19 |
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Alfredo Olivo and Christian Martinez did a wonderful, very hard job for us sealing our basement, installing a dehumidifier and putting down new vinyl for us. They worked so hard, got the job done, cleaned everything up beautifully. Alfredo explained everything with integrity and my husband was able to work side by side with him so we understood everything. I highly recommend him and his team member, Christian. Alfredo O. 02/06/19 |
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Jackie love you have handled my case in a very professional manner. Resolved my grievance in a lengthy time. Thanks Jaqueline L. 02/04/19 |
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Simo M. was very professional and helpful. He completed the job, made sure everything was properly working, cleaned up area, and pointed out other areas of concern to me. He was able to answer all my questions. SIMO M. 01/30/19 |
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