5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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(no comment) Lamoine H. 11/08/18 |
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Alfredo was friendly, knowledgeable and professional. He addressed all our concerns and got our HVAC working great. Alfredo O. 11/07/18 |
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Alfredo O. is the only technician we trust to service our system. He has provided exceptional service to our family for the past 5 years. We have always found Alfredo to be completely honest, very hard working, skillful, and professional. We consider ourselves lucky to have Alfredo working on our system. Alfredo O. 11/07/18 |
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I had a very nice and knowledgeable service rep. Everything was taken care of perfectly. DEONTE O. R. 11/06/18 |
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(no comment) Gillberto O. 11/06/18 |
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Simo was very clear and helpful. Seemed very knowledgeable and fixed my heating problem with zero fuss or hassle. SIMO M. 11/01/18 |
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(no comment) SIMO M. 11/01/18 |
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We recently built a new home and chose ARS to install our HVAC system. Roberto oversaw the installation and was recently back to inspect and adjust the system. We just want to say that he is knowledgeable, professional and has a great attitude! ARS is blessed to have such a great employee! 10/31/18 |
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Roberto Soza gave us great service. He is always knowledgeable, professional and so friendly. ARS is blessed to have such a fine employee! Roberto T. 10/30/18 |
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Jacqueline (Jackie) L. provided the best customer service experience. Our NEW unit is little over a year old and our heat has stopped working. The tech came out accessed the problem and provided a quote. We were frustrated and confused about the quote we received . We asked for the person we needed to talk to about this astronomical quote on a fairly new unit. I called Jackie and explained the situation. She was very courteous, understanding, and fair! Before I spoke to Jackie we decided, due to this repair quote, we were going to another company for service going forward. It is great to know you can express your concerns and there is someone who listens to your concerns and understands your point of view as the customer. The issue was resolved instantaneously. She suggested how to make this right and in the end we were more than happy!! AMAZING EXPERIENCE!! Everyone needs a "Jackie" in their company. Jaqueline L. 10/30/18 |
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Simo was wonderful. He explained what was wrong. And he did everything he could to ensure that my family and I had heat the same day. We greatly appreciate all he did. Cause it was very cold and the temperature was dropping low tht. Thank u Simo.
From The Harris family. 10/28/18 |
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Aaron is an excellent service technician. He is professional and very thorough. He goes the extra mile to take care of issues. Last year while having a couple of issues with my HVAC which is not that old, Aaron was extremely helpful in getting the repairs done and gave thorough explanation of my options along with the pros and cons to each. He has the customer's best interest at heart. Aaron J. 10/25/18 |
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(no comment) SIMO M. 10/25/18 |
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Aaron was very professional. He took time to explain and patiently answered my questions. Thank you. Aaron J. 10/25/18 |
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GREAT SERVICE TECHNICIAN. SIMO M. 10/25/18 |
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Michael rechecked our Carrier Furnace after we had our annual fall checkup and were told there were issues with the furnace. We called ARS and told them the furnace was only 9 years old and should be fine. We requested an experienced technician and and Tonya and Debbie set up the appointment for the next day. Michael spent a lot of time checking everything on the furnace and told us that except for resetting the probe, the furnace was just fine. He was very professional and friendly. We will request Michael for any other future concerns. Michael H., Tonya Z. 10/25/18 |
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Xavier is an extraordinary example of what one wishes every service technician would be. We were grateful to have him come to our home to service our HVAC system. 10/23/18 |
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Xavier was fabulous...arrived on time, explained the work he would do; asked if we had any questions or anything specific we wanted him to address.
Worked quickly and efficiently; let us know what he had done and why and again asked if we had any questions or issues with our system.
Offered suggestions for future considerations for our system.
Upbeat, positive, personable....combination of personality and service was all top notch. Very grateful to have had him at the house. Xavier D. 10/23/18 |
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Don was punctual and professional in every sense. Donny C., Kiera S. 10/22/18 |
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Scottie was very professional and extremely efficient. I will ask for him anytime I need someone in the future. 10/19/18 |
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Scottie was a very good technician. In the future, I plan to ask for him by name when I need someone from ARS. Scottie M. 10/19/18 |
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Alfredo was helpful, efficient and friendly. I thought he did an excellent job Alfredo O. 10/19/18 |
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This guy was Great! He was thoughtful, personal and seemed genuinely concerned about the problem we were having in our home. He did try to sale other products but was not pushy at all when we decided not to buy. Well done. I would personally request him again. Alfredo O. 10/19/18 |
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(no comment) DEONTE O. R. 10/17/18 |
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Excellent and professional. Gillberto was outstanding! He knows his business. Gillberto O. 10/17/18 |
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PLEASE GIVE MR. SCOTTY A PRICE VERY CHRISTIAN MAN AND HE WAS WONDERFUL A GREAT JOB! Scottie M., Tonya Z. 10/17/18 |
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Job well done. Xavier D. 10/17/18 |
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Jackie Love is truly an asset to your company. Her follow-up is great. Her concern to make things right for ARS customers is first rate. I can't think of enough accolades to "dish" out on how I feel about Jackie
Jackie...Thanks for all that you did for us Jaqueline L. 10/09/18 |
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Xavier called to let me know he'd arrive at my home within 30 minutes (which he did). Not only did he provide maintenance on my home's heating nand cooing units..but he also made suggesitos for keeping the units like-new and in good working condition. Xavier is an asset to your team! Xavier D. 10/04/18 |
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Xavier Delgado, of ARS Rescue Rooter of Durham, was very professional, courteous, and thorough with his extensive work on our HVAC repairs for our home in Chapel Hill. He was very prompt in his arrival, explained all of the nuances of the repairs, was very respectful even though I am no expert at HVAC repairs, completed the repairs in the time frame he promised, and overall was a sheer delight with whom to work. I would recommend calling Xavier and ARS Rescue Rooter to anyone needing HVAC repairs to be done right and with as smooth of a process as possible. Xavier exceeded my expectations for our HVAC repairs process. Xavier D. 10/04/18 |
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Very helpful and patiently explained everything to expect Kiera S. 10/03/18 |
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Mike Anderson was very professional Mike Trevayne A. 10/02/18 |
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Mike Anderson was very professional Mike Trevayne A. 10/02/18 |
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Amanda was curious, helpful and knowledgeable. Amanda B. 10/01/18 |
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ARS has provided excellent service, quick, efficient and dependable for a number of years. As senior citizens we count on ARS. ARS is the BEST! 09/24/18 |
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Mike Trevayn serviced our heating units for the up coming winter. He was very professional and courteous. Mike Trevayne A. 09/22/18 |
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I had a 12 to 4 window with two ARS representatives, Donny for A/C replacement and Richard for water heater replacement. Both arrived on time and were professional and friendly. They explained what they had to do, measurements, inspections, etc. After completing their surveys that sat down and explained options. Donny convinced me to go with a Rheem A/C verses a Trans because it worked best with my furnace, also a Rheem. I am very satisfied with both agents as I have been ARS for years. ARS has provided high quality service for all my heat, A/C and plumbing needs for over a decade. I highly recommend ARS. Donny C., Kiera S. 09/21/18 |
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The service was professional and done on time. I appreciated the extra time the serviceman took to explain what he was doing and the reasons
for his recommendations. Thank you, Xavier. Xavier D. 09/21/18 |
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As promise I was notified in advance of Jose's arrival. Jose was a complete professional. He explained everything clearly and worked effectively. Jose D. 09/20/18 |
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Great service!! Happy to work with ARS!! 09/09/18 |
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ARS arrived durng the time slot I was given. Tonya H called prior to them arriving and Richard C came and fixed the problem so that I could have air back . Both people were very courteous and helpful Richard C., Tonya H. 09/08/18 |
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Great service! My 9 year old HVAC failed due to a bad capacitor, but the unit was under full warranty. I got service really fast. The technciate had the right part when he showed up and minutes later the AC was up and running! Derick C. 09/08/18 |
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Great service, great friendly attitude! ! Tonya was very helpful with any questiins i had about their services and technicians they have working for them. I love that they offer 24 hour services. Very friendly and professional attitude. Andrew was very professional as well explained every detail of what the problem was with our ac unit and gave thorough suggestions for further services/equipment that may need attention in the near future. He was also very patient to answer any questions my wife and I had and listened when we talked to him about things pertaining to our ac issues. (That's very important on a service providers part) . We would highly recommend these guys to anyone with any services and advice you need about your central air systems! Andrew W., Tonya Z. 08/31/18 |
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Jose D is an excellent service technician. We we're lucky to get him. 08/30/18 |
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Jose D. was very professional and courteous. He listened to my explaination of the problem, ventured into the crawl space. Analyzed the problem, explained the solution in terms I could understand and within 90 mins. things were working fine. ARS and Jose D's number is on my fridge now. Jose D. 08/29/18 |
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ARS is one of the best companies. They are very dependable. Alfredo O. 08/29/18 |
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Jeff called to give my an approximate arrival time for the technician to my home. I appreciated being contacted with this information since it afforded me ample time to arrive at my home. Thanks, Jeff! HERiBERTO A. 08/28/18 |
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Jose Dimas promptly arrived within the scheduled time. He greeted me friendly. He was very thorough in the routine maintenance of our AC/heater unit and made recommendation towards the upkeep of the system. Upon leaving, he thanked me for my service. I was very satisfied with the service that I received from Jose. Jose D. 08/27/18 |
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Thanks for Mike's timely, professional service. 08/27/18 |
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Deonte Rivera did an excellent job during his annual HVAC service call at our house in Governers' Village - Drew DEONTE O. R. 08/24/18 |
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