5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Josh did a great job explaining repairs that needed to be done to prevent larger problems in the future. He was also very good about cleaning up behind himself and he went in and out of the house. He has been checking our systems for several years and we have been very pleased with the results! Jackie in the office is also very good about reminding us of when it's time to do our maintenance which is very helpful as well. Josh B. 04/03/13 |
|
|
|
|
|
Randy was great. First, he was on time! He put shoecovers on to keep the floors clean. Once I showed him around he went to work. shortly he gave me a thorough report, explained my options and some pricing. He helped me come to a decision that was best for my situation. He made upgrades to my system to keep up to specs and running for what I am sure to be a long hot summer. Randy P. 04/03/13 |
|
|
|
|
|
Brad A. performed the spring maintenance check on my HVAC system. Not only was he prompt and friendly, but he was extremely thorough. Unfortunately, mold was found, but Brad was back the next day and worked all day to fix every aspect of the problem. He is simply the best & I ll stick with ARS! Thanks Brad! Brad A. 04/01/13 |
|
|
|
|
|
Excellent service. Very courteous and knowledgeable. Josh B. 03/29/13 |
|
|
|
|
|
The service rep was excellent,friendly and helpful and found a problem that had been done before that we knew nothing about. He did a great job and I ll request him for service next time. Josh B. 03/25/13 |
|
|
|
|
|
Josh B. was my ARS technician. He has been to my residence before and as always, he is on time; professional; knowledgable and answered all my questions. ARS is very fortunate to have Josh on their team and I highly recommend him. Thank you ARS and thank YOU Josh! Josh B. 03/21/13 |
|
|
|
|
|
I appreciate the Brad Martin's excellent maintenance work on the heating ventilation unit and his advice, made on Thursday, March 14, 2013.
Mircea Stefan Stanescu
P.O. Box 52113
Durham, NC 27717 Brad M. 03/18/13 |
|
|
|
|
|
We use ARS for regular maintenance. Josh was professional, courteous, knowledgeable and clear with his explanations. Josh B. 03/12/13 |
|
|
|
|
|
My last few preventive maintenance services were done by Josh Baker. He has always been very professional and efficient. I would recommend him without reservation. Josh B. 03/11/13 |
|
|
|
|
|
As always, service from ARS is top-notch. They are one of the most reliable and customer-oriented companies I have ever worked with. Josh B. was very knowledgeable, professional and got the work done efficiently and diligently. I am very happy with the service I received and with ARS overall! Josh B. 03/06/13 |
|
|
|
|
|
Josh Baker recently performed the Spring Maintenance Service Plan on our A/C. He was very pleasant, polite, and professional. If ARS is smart, they will do whatever is possible to retain him as an employee. He is of great value to your company. Josh B. 03/05/13 |
|
|
|
|
|
We had a technician come out to do the bi-annual HVAC service and noticed some insulation in a spot where it wasn't supposed to be. After much investigation, it was discovered there was major damage to our duct system. Brad A. did all the work. He was very polite and kind. In order to get some equipment into the crawlspace, he had to do some major dirt digging. He went way above and beyond his duties and was very nice about what turned out to be a long and awful job. He acted very professional. I highly recommend him at ARS. Brad A. 02/28/13 |
|
|
|
|
|
Josh B was our technician. He was very professional and polite. He gave me the information I needed to properly fix my heater and most importantly, I have heat again! If all their technicians are as good as him, ARS is a great company! Josh B. 02/28/13 |
|
|
|
|
|
Josh Baker was very cordial, knowledgeable and forthright. He pointed out his findings and offered me an option for his company to recontact me re: future sales. My HVAC is almost 16 yrs old and had 3 cracks in the Heat Exchanger. Thanks, Brenda Cunningham Josh B. 02/28/13 |
|
|
|
|
|
Josh Baker was very cordial, knowledgeable and forthright. He pointed out his findings and offered me an option for his company to recontact me re: future sales. My HVAC is almost 16 yrs old and had 3 cracks in the Heat Exchanger. Thanks, Brenda Cunningham Josh B. 02/27/13 |
|
|
|
|
|
ARS was great in quickly handling the problem. Definitely 5 stars for Josh B a great technician! Josh B. 02/21/13 |
|
|
|
|
|
Donny was very friendly and knowledgeable. He took the time to explain the importance of changing filters and also to describe an issue he found with our system. Once he realized we had cracks in our system, he explained why it had to be replaced and got a sales guy to come out and make arranges for a new sysem to be installed. Donny took his time to insure both units received the appropriate maintenance and we appreciated that. Please give him our thanks. Donny C. 02/19/13 |
|
|
|
|
|
Erik was very helpful. While he was in the attic, he discovered a leak in our roof and promptly reported it to me. He explained things clearly and was very professional. I highly recommend ARS. Eric J. 02/18/13 |
|
|
|
|
|
Excellent service, prompt and professional, explained work done well. Josh B. 02/16/13 |
|
|
|
|
|
An ARS technician arrived within an hour after I called my problem into the office. Randy quickly identified the problem and was ready to make the repairs. He explained to me what needed to be fixed in a way that I could understand. He was very efficient, polite and thorough. It was very pleasant doing business with ARS. Mary Randy P. 02/15/13 |
|
|
|
|
|
Brad was respectful, knowledgeable and thorough. He was polite in helping us through our issue and very informative about our filter installation and what we need to look for and expect. We will request Brad M. each time our contract check up comes around. Thanks, Brad! Brad M. 02/14/13 |
|
|
|
|
|
Very good service and really informative advice. Donny C. 02/14/13 |
|
|
|
|
|
Josh Baker did a wonderful job for me. I highly recommend not only him but also the Durham ARS Heating and Air Conditioning. Josh B. 11/29/12 |
|
|
|
|
|
I felt taken advantage of -- conned, if you will -- because the ARS representative who came to do my winter check up (I had a full year contract which is thankfully over now) because he listed close to $8,000 in items that needed to be done and then even had the nerve to suggest that I have an ARS project manager come out and give me a quote for replacing my entire system. I know these men are paid a commission on all the parts they sell and this is on top of their salaries. They prey upon the fears of single women, seniors, and households with young children by conjuring up fake needs. I told this representative that I was going to get a second opinion, which I did and I paid for it, and as I suspected I learned that there is ABSOLUTELY NOTHING WRONG WITH MY SYSTEMs -- NONE of them (2 heating and 2 cooling).
No more with these big companies which prey on our fears. Smaller, independent HVAC contractors are how I'll go in the future and I'll recommend the same to everyone who asks. Brad A. 10/24/12 |
|
|
|
|
|
It has been a long time since I have had a service tech as knowledgeable and just a pleasure to work with. Donnie, in my opinion is the best. Thanks for sending him. We in Creedmoor could use more just like him. Thanks Donnie for a job well done. The Harris's Donny C. 10/19/12 |
|
|
|
|
|
Erik fixed the problem, explained everything clearly, and answered my questions. I recommend him. Eric J. 09/17/12 |
|
|
|
|
|
We had a dehumidifier and UV lights installed to keep down molds, mildews, etc. Brad was our installation technician. He was very professional, did a great job, and we were very safisfied with the work. Brad was extremely conscientious in his completion of the job, and kept us informed of the progress and the steps involved. Brad A. 09/14/12 |
|
|
|
|
|
Brad was informative and hard working. He was always concientious during the installation and kept me informed on progress. Highly recommended Brad A. 09/12/12 |
|
|
|
|
|
Josh was very professional. He took the time to explain my options and he provided good service. Josh B. 09/10/12 |
|
|
|
|
|
Can I say I don't know yet. I've always been pleased with ARS services (a customer for 4 years), and the tech who came out today was very friendly & professional, but I'm not sure if I really need what was recommended or if they're just trying to sell me their latest product. Brad A. 09/10/12 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.