5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Kevin Melendez was the Project Manager that came to my house after the repair tech said that i needed a new AC unit. Kevin was very kind and professional. He really helped me understand what was needed and help me make the best choice. I really appreciated his service. KEVIN J M. 04/10/21 |
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Five stars for Alfredo O. and Christian M. Installed humidifier and UV scrubber. On time. Polite. Clear explanation of services required. Did not exceed estimate. Never had a bad experience with ARS or any of their technicians. Alfredo O. 01/22/20 |
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Clear explanation of what needed to be done. Took care of business. All good. Alfredo O. 01/22/20 |
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Alfredo was on time and very efficient in completing repairs. With discounts, the value was better then I could have found doing the job on my own. With his expertise and ARS backing him up, I highly recommend Alfredo. Alfredo O. 01/07/20 |
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I found Jose D. to be very courteous explained what he was checking for and very respectful of my home. In the future I would like this technician to handle any future work order with ARS/Rescue Rooter Durham. I was very please with his work. Thank you very much Mrs. Crystal Bush Jose D. 01/06/20 |
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Jose demonstrated excellent customer service and technical skill. We were impressed! Jose D. 12/12/19 |
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Simo came on time and completed project promptly and under budget! ARS is always great because they are national and they have the infrastructure to come out the same day. Thanks for another job well done. Satisfied customer who will return. SIMO M. 12/12/19 |
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Jose Dimas has helped us many times. He is a pleasure to work with. It is obvious that he really cares about the service he is providing. He provides community building work and I would not hesitate to recommend him. I tell people to request him by name because my experiences have been 100% positive with him. He explains every step with detailed descriptions and makes sure to initial his work for future reference. Thanks so much, Jose.
Although I think that Jose is great and have never felt like he was pressuring us to purchase from ARS, ARS in general does come off as trying to oversell their services when you purchase a new HVAC from them and/or get maintenance through them. ARS could definitely back off from the 'sales strategies'. They would be perceived less like a huge corporation doing business in a way that may not actually be in the customer's best interests financially and more like a community service provider that gives personal consideration of their customer's needs and means. Jose D. 12/11/19 |
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Gilberto was polite but still professional. He arrived at the time that we discussed. I will be requesting him specifically for my next service call. Gillberto O. 12/11/19 |
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Alfredo came to our home recently on a service call. He was friendly, courteous, efficient and very professional. We were very satisfied with the work he performed Alfredo O. 12/06/19 |
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Simo Messaoudi went above and beyond during the service call. He identified a configuration issue with my recently installed HVAC system that others never noticed during the installation, post project inspection and 2 subsequent service calls. Not only is extremely knowledgeable and personable, he was very patient while answering my many questions. SIMO M. 12/06/19 |
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My wife and I have been doing business with ARS in Durham for more than 20 years. Of all the technicians we have known, Christian Martinez is among the very best: conscientious, creative, very knowledgeable, and extremely friendly. Christian M. 12/05/19 |
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We were very pleased with the heat pump repair service we received from Simo (Mohamed Tessaoudi) and in his explanation of the work he did to get the system back in operation. He is an asset for ARS / Rescue Rooter. SIMO M. 11/29/19 |
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Excellent prompt service well-explained Richard C. 11/26/19 |
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I really appreciate Christian's honesty and level of service. Christian M. 11/26/19 |
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Service technician Robert T arrived on time and I was very pleased how he explained everything and his professionalism.I would use ARS and this technician for my service need in the future!! 11/22/19 |
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My service technician Roberto T arrived on time and explained everything about my heating system from beginning to end. I'm very pleased with his service and professionalism and anytime I need service I will call upon him to come back out to my home. I've always used ARS for my heating and A/C services since moving into my home 3 years ago and will continue to use them. Roberto T. 11/22/19 |
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I've had less than satisfactory results with two other technicians but Michael was finally able to fix the issue and explain the problem to by satisfaction and since ARS did the original installation there was no additional charge. Michael H. 11/21/19 |
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Derrick did a great job, seems very knowledgeable and is helping resolve an issue with the thermostat. The last review that was posted was one I wrote last year about a difference service pro. This ReviewBuzz website does not work very well. Wish there was another way to provide feedback. Derick C. 11/21/19 |
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Derrick did a great job, seems very knowledgeable and is helping resolve an issue with the thermostat. The last review that was posted was one I wrote last year about a difference service pro. This ReviewBuzz website does not work very well. Wish there was another way to provide feedback. Derick C. 11/21/19 |
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Alfredo O. is an excellent technician Alfredo O. 11/20/19 |
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(no comment) SIMO M. 11/18/19 |
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Great Guy, good knowledge of hvac Gillberto O. 11/12/19 |
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Christian Martinez completed my fall service this morning. This is not his first visit. I can only say outstanding for both of his visits. The first he corrected another HVAC company's mistake that caused me to replace my master bath ceiling. This visit he made recommendations and replaced a capacitor that was needed. Good tech and good guy!! Kudos to Christian. Christian M. 11/12/19 |
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Mohamed "Simo" Messaoudi repaired my furnace and heat pump on Friday, 11/8/19. His work was excellent and thorough. His conduct was at all times professional. SIMO M. 11/11/19 |
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Gil provided preventive maintenance on two units at my residence.
He was thorough, respectful of our home and advised that the dual capacitor was out of spec. I declined repair as I have a home warranty to cover such repairs.
I appreciate his timely and courteous service!! Gillberto O. 11/10/19 |
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Simo Mohamed was prompt, professional, pleasant, and took care of the equipment. Excellent individual. SIMO M. 11/09/19 |
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The service gentleman was professional and polite, which is very important to my wife and myself. He explained what service he was performing to have my heat system run efficiently and safely. I will request his services for all of my future service calls.
Thanks, Ken & Karen Norris HERiBERTO A. 11/08/19 |
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My service tech, Michael Carden, did excellent work on today’s service call. He was fast and efficient. He offered solutions for minor repairs and cleaned and completed my seasonal tune-up in a timely manner. I am confident that my gas heat will be working efficiently for this winter’s heating season. Thanks to ARS/Rescue Rooter Durham for your work. Tonya Z. 11/07/19 |
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Simo did an excellent job servicing our ARS systems yesterday, and he was especially helpful and patient answering our questions about our NEST thermostat. We were very appreciative! Hope to see Simo again in the future!
Ted SIMO M. 11/05/19 |
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An electrical storm zapped our whole dual-zone HVAC system on Halloween. The rest of the house didn't lose power. ARS had installed in in 2013 and we kept up with maintenance. We called ARS and the next day, technician Roberto Sosa Tellez came to our house. He analyzed the problem, starting outside the house, and isolated it to an oddball electrical wiring system that powers both thermostats. This was not a straightforward problem, but Roberto knows his stuff, and was able to fix it within an hour, explaining the problem and solution to us clearly. We are so grateful to him! He was also careful to keep our house clean, and was so kind and polite. We thank him and ARS for having such a thorough and knowledgeable technician (we have always been satisfied with ARS technicians - but Roberto is exceptional! Roberto T. 11/02/19 |
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my annual maintenance for my 2 external compressor heat pump HVAC system today was handled by Simo Messaoudi -- unlike the technicians at Yellow Dot (my previous HVAC company), Simo in a professional manner expained to me my options very clearly in terms of what I needed to do today & what can wait for the future -- he also put into perspective the decision I will have to make soon about my R22(freon) HVAC system -- we settled upon an air scrubber & repositioning of 2 UV lights (both to combat mold growing within the HVAC system) with in mind that both the UV & air scrubber accessories can be moved into a R14A(non-freon) HVAC system when the time comes in a few years -- I have been trying to contact the dispatch people at ARS/Rescue Rooter Durham to make Simo my dedicated technician, although they may call me with a follow-up & I will ask them to make this change then -- thank you Simo & I will see you again in the spring SIMO M. 11/01/19 |
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Derrick Cooper was amazing. Timely, very courteous, knowledgeable about my system and our neighborhood. Found the problem quickly, replaced one of the motors, which he had on his truck and suggested a air filter system, which many in our neighborhood have found very helpful and was on sale to include a mobile device! Took payment on site for all of the above, which will save me alot of $$ in the future due to the improvement of my air quality with a simple device. Who knew!! Great to have a HVAC tech who knows the houses in my neighborhood and has serviced many homes on our neighborhood. Will definitely recommend Derrick in the future! Derick C. 10/13/19 |
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Gilberto was awesome! A consummate professional, he helped me understand the benefits of installing an air scrubber in an old home so I purchased one. HERiBERTO A., Gillberto O. 10/09/19 |
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Ahmed is wonderful person 10/03/19 |
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Ahmed is a fast and vert smart man.......Fixed my system quick.....and very friendley.... Ahmed E. 10/02/19 |
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Gilberto came quickly and was professional in finding the problem and corrected it. We now can relax and enjoy our cool home. Thank you Gilberto Gillberto O. 09/05/19 |
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Recently our A/C unit needed repair - first noticed late on Saturday - and ARS was able to schedule technician visit already on Sunday. The technician Alfredo O. called early to let us know approximate time, then called again to confirm. He was able to diagnose the failure quickly and had parts on the truck to make repair quickly. Alfredo was professional and courteous, explained all of the options, and completed the repair - A/C back up and running - Thank-you Alfredo and Thank-you ARS for prompt service! Alfredo O. 09/01/19 |
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Mr Giberto was the nicest person and he knows his business I would like to have Mr G at all my services Gillberto O. 08/29/19 |
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Alfredo was very helpful and kind during this experience. He provide great service and was a pleasure to work with. Alfredo O. 08/29/19 |
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Easy as 1-2-3. They came, they diagnosed, they ordered, they came back and everything worked perfectly AGAIN.
It gets even better. Alfredo O. was extremely professional, diligent, worked incredibly hard and did excellent work. Alfredo accomplished a LOT in one day that for me constituted an emergency but to him was just another day providing me good service. It comforts me to know that he has serviced my home for over 5 years and has my complete trust and confidence.
He is a gentleman, courteous and thorough. The BEST. Christian M. 08/28/19 |
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Alfredo O was great today. He arrived quickly, installed a new wire, and installed a new board to make my very old equipment work beautifully! All in a morning's work. Thanks ARS and Alfredo! Alfredo O. 08/23/19 |
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Alfredo O. was very professional and quickly explained my options. He is a very caring and knowledgeable tech. Will always ask for him again.
08/23/19 |
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Derrick Cooper made a service call today. He was extremely thorough and informative and gave good advice. Derick C. 08/23/19 |
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Our service tech, Alfredo, was very knowledgeable and helpful. He is one of those people you can tell really cares about your service needs and provides helpful solutions. I will ask for him every time in the future. Alfredo O. 08/21/19 |
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Very profession. 08/19/19 |
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Alfredo and chistan did a great job putting my system the both of them are very profession. Alfredo O. 08/19/19 |
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Andrew was amazing! He is extremely professional and knowledgeable. Andrew helped us with our issue in a very effective and effective manner. I highly recommend him! Andrew W. 08/17/19 |
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very professional and efficient . Gillberto O. 08/13/19 |
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Gil did a great job. He arrived in a timely manner, explained what he found, answered my questions and fixed my AC all with a smile. Gillberto O. 08/13/19 |
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