5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent and professional. Xavier was outstanding! He knows his business. I would trust his judgement and expertise in dealing with any HVAC problem I might have in the future. Xavier D. 06/15/18 |
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Jose Dimas serviced our AC on our most recent call to ARS. He was very friendly and professional. He explained the situation in understandable terms. He outlined one completely unrelated issue which we opted for him to take care of during the same visit. He is a great employee! You're lucky to have him. 06/14/18 |
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Mr. Dimas has appeared at our home on a couple of different occasions when having our HVAC serviced. He is a very friendly young man and explained in understandable detail what the plan should be. We are long time customers of ARS and Mr. Dimas joins a long line of highly competent and friendly service experts. ARS is fortunate to have him in its employ. Jose D. 06/12/18 |
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On-time excellent outstanding service outstanding customer service Mike Trevayne A. 06/09/18 |
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The technician was very polite, friendly, and knowledgeable. He cleaned up after completing the repairs. 06/09/18 |
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The repair technician who came to our home was polite, friendly and courteous. He was very knowledgable and did a great job repairing our unit. He cleaned up after completing the job. Scottie M. 06/09/18 |
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(no comment) Xavier D. 06/09/18 |
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My AC unit died over the winter, unbeknownst to me, until the summer season temps started getting pretty high and I tried to crank it on. Undoubtedly this is a busy time for ARS, but they scheduled a next morning service call for me (a Friday). Alfredo was the AC whiz kid on the response team. He was extremely knowledgeable, efficient, friendly, and professional. All of my (many) questions were answered candidly, which goes much farther in earning my trust than a canned sales pitch. Although initially we thought repairs would be delayed until the following Monday awaiting necessary parts, he hustled behind the scenes and moved repairs up first to Saturday morning and then to later that same afternoon after managing to source the materials. He returned with a partner (Christian Martinez) and the two made quick work of a major repair in a hot and narrow attic space. I would definitely recommend this team (in fact, I already have! - lol - my neighbor noticed the service vans in my driveway and stopped to inquire about it). I could say more, but reviews that are too long don't get read...I'm already pushing the limit. (: Bottom line: 5 stars and well deserved Christian M. 06/09/18 |
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Josh B. has been our preferred ARS technician for many years. He's very thorough, respectful, knowledgeable, dependable, and we trust his work and his suggestions for service needs if required. ....great deal of respect for him and his services rendered. Josh B. 06/07/18 |
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Air conditioning went out, Xavier was our technician, he was very professional, courteous and compassionate. Xavier went out of his way to get the problem fixed in a very timely manner. He kept us informed of everything that was going on during the whole time . You are very lucky to have an employee such as Xavier working for you. He is definitely an asset to your company Xavier D. 06/07/18 |
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I really enjoy being a customer of ARS. This company really prides it's self in making the customer feel special and giving the best service possible.
Thank You. 06/02/18 |
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I APPRECIATE THE WONDERFUL SERVICE GIVEN TO ME By DEONTE. I HAVE NEVER HAD SUCH WONDERFUL SERVICE FROM ANY COMPANY. I CERTAINLY HOPE I GET HIM THE NEXT TIME I NEED THE SERVICE. DEONTE O. R. 05/25/18 |
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Alfredo Olivo is an excellent technician who is focused and pays attention to the small details in order to the job done correctly. I continue to request him whenever I need HVAC service from ARS in Durham. There is no one better than Mr. Olivo. Alfredo O. 05/25/18 |
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(no comment) Scottie M. 05/23/18 |
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(no comment) Scott J. 05/23/18 |
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Great! Xavier D. 05/23/18 |
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Super fast service and Josh was able to identify the problem right away. Josh didn’t rush me while I asked several questions about the system. Great service! Josh B. 05/21/18 |
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(no comment) Donny C. 05/18/18 |
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Very thorough seemed todo thorough job DEONTE O. R. 05/14/18 |
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Alfredo was courteous and seemed knowledgeable about the service he did. He offered me options I could chose from without undue pressure to purchase everything offered. Xavier D., Debbie J. 05/09/18 |
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Alfredo was courteous and seemed knowledgeable about the service he did. He offered me options I could chose from without undue pressure to purchase everything offered. Xavier D., Debbie J. 05/09/18 |
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Deonte showed up on time, was incredibly helpful and polite. Would love to have him back!! DEONTE O. R. 05/05/18 |
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I've had an ongoing issue with my HVAC flame sensor for years! 5+ technicians from 3+ different companies (including ARS) fixed the symptoms but never the actual problem. The heat stopped working every 30-60 days due to a dirty flame sensor. I asked why this kept happening. Each tech just shrugged and tucked my checks into their pockets. After multiple cleanings, a new flame sensor, a new control panel, another flame sensor, more cleanings and lots more money, i had the same issue a few weeks later. Rich is the only technician to diagnose the actual problem and recommend a long term solution. Richard C. 05/04/18 |
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Andrew W. made a service call to my house to fix a problem with my heat pump. He diagnosed the problem quickly, and corrected it. He is good at his job, and friendly too. I would recommend him to anyone. Andrew W. 05/04/18 |
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My technician, Deonte, arrived on time. He was dressed professionally and took great care to protect the inside of my home with booties. He explained everything he was doing and even gave me some advise on another issue I was having (not related to his call). ARS / Durham is my HVAC company of choice and will use them for all needs from now on. DEONTE O. R. 05/04/18 |
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Excellent. Professional. Josh did the best job EVER in doing the checkup on our HVAC. He cleaned everything beautifully and was very knowledgeable and helpful. Josh B. 05/03/18 |
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Super job by Richard Cooper, arrived on time as scheduled, preformed inspection and provided feedback and recommendations. Feedback was not so technical as hard to comprehend but detailed enough for the layman. Sharp and professional in every respect, a prime example for others to emulate. Richard C. 05/03/18 |
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Very professional Aaron J. 05/01/18 |
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Xavier came out to do our regularly scheduled AC inspection and was so thorough, really taking the time to walk me through the different components of our system and highlighting things that were major immediate concerns, as well as educating me on things to be aware of and changes to make in the future. As a first-time homeowner, I really appreciated his patience and kindness in teaching me things I do not know about HVAC systems, and I felt very much at ease asking him for his professional opinion on which avenues I should pursue.
This is the second time I have been VERY pleased with a tech from ARS; earlier this year, Louis came out when our furnace would not stay on during a 2-week super cold spell and crouched down in my crawl space with me for 3 hours on 2 separate evenings to troubleshoot a solution to get our drain line to flow properly. These guys really, really know their stuff and I feel very confident in their diagnoses of our systems. Thanks ARS!! Xavier D. 05/01/18 |
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Jose is always cordial, and works quickly yet efficiently and accurately. 04/22/18 |
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My husband and I had a new HVAC system installed two years ago by ARS and have had regular services ever since. This morning's visit was from Xavier and he did a thorough job and gave me up to date information on all the services the company offer. Xavier was polite, respectful of my home (and dogs, as I'm training a puppy). Very happy with the service from ARS Durham. Xavier D. 04/20/18 |
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Xavier of ARS was excellent; he was very knowledgeable and personable. I will ask for him on my next service call Xavier D., Debbie J. 04/18/18 |
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After calling to inform that he was one the way, Jose arrived in the scheduled timeframe, performed scheduled maintenance checks on system, and provided an explanation when he completed his work. Friendly and professional service! Jose D. 04/16/18 |
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(No Comment) Derick C. 04/14/18 |
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Rich was excellent! On time, kind, curteous and thorough Richard C. 04/14/18 |
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Deonte was on time and professional - great job getting my AC ready for summer DEONTE O. R. 04/12/18 |
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Deonte was very professional in both his appearance, his manner & his level of service. He arrived as scheduled. He also seemed knowledgeable & competent. I would not hesitate to have Deonte provide future HVAC service. DEONTE O. R. 04/12/18 |
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I was pleased with the serviceman ARS sent to my residence. Gilberto Olivia was very knowledgeable and professional. He handled and corrected the heating concerns in my home. ARS, have a true gem working for their company. Gillberto O. 04/12/18 |
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Rich was efficient, straight forward and did not waste my time. He reported his troubleshooting findings, turned out it was not HVAC but electrical, shared with me, provided the bill, accepted payment and was gone. Good job! Richard C. 04/10/18 |
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Rich C. has been to my home twice, is knowledgable of our HVAC system, made short and long term recommendations, and handled himself in a personal and professional manner. My thanks to ARS. Richard C. 04/10/18 |
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Jose was very thorough and experienced. He was also meticulous in checking our HVAC system to ensure that all systems functioned efficiently. Jose D. 04/09/18 |
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already gave on e-mail 04/07/18 |
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five star. Hard working, pleasant, polite, knowledgeable. Could not ask for better. Jose D. 04/07/18 |
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I trusted Rich very much. He was professional, knowledgeable and patient with all my questions. This was a very different experience than what we had with a different company recently. 04/02/18 |
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(no comment) Richard C. 03/31/18 |
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Rich was super professional and knowledgeable. He was patient with all of my questions and helped me feel confident in which repair options were right for our family. And he wasn't the least bit flustered by the kids or our pets. Richard C. 03/31/18 |
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ARS is a great company. Jose was very informative and personable. I would recommend this company and also recommend Jose as your Service Tech.
Thank you ,
Satisfied Customer Jose D. 03/27/18 |
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ARS has Excellent Customer Service and Knowledgeable Technicians. Andrew is always personable and courteous. 03/24/18 |
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Alfredo O. has checked our furnaces this past Fall and I requested him again for the Spring. Again I was very happy with his knowledge, ease of communicating the issues with me and his expertise. Alfredo O. 03/23/18 |
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Prompt, Professional services and respectful. Richard C. 03/23/18 |
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