5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Andrew from ARS / Durham NC is an excellent technician. He is prompt, friendly & courteous and very knowledgeable.
Andrew is always willing to take time to explain the service to me.
He is thorough and completes the task in a timely manner.
I am very pleased with the ARS company and their customer service. Andrew W. 03/23/18 |
|
|
|
|
|
ARS has been our a/c company for over 10 years and have always given us great service. When our old system needed replacing, they installed the newest, most efficient and quiet system out. Josh came out and made sure everything was in perfect working order, and our house was perfectly tidy afterward! He is highly-skilled, conscientious and professional. Highly Recommend! Josh B. 03/21/18 |
|
|
|
|
|
Absolutely great service! Can't stop saying what a great tech. Xavier was. He explained everything to us and made sure we had no unanswered questions before he left. 03/20/18 |
|
|
|
|
|
Xavier was very knowledgeable in all aspects of his job, very friendly and helpful. Would recommend him 100%. M&M Loftis Xavier D. 03/20/18 |
|
|
|
|
|
Xavier was very professional and helped to explain all our options. We felt very comfortable having him explain things to us. He pointed out the negatives and also the positives of our situation. We would feel comfortable having him again in our home. 03/18/18 |
|
|
|
|
|
Xavier helped us to understand everything we needed to get our system up and running.If the rest of the company is half as good as Xavier,i believe ARS is as good as advertised. Xavier D. 03/17/18 |
|
|
|
|
|
Xavier analyzed our heating problem and took several steps to improve the unit's efficiency and effectiveness. He was prompt, very considerate, and communicated issues and resolutions very well. He would be my preferred ARS service provider. Xavier D. 03/15/18 |
|
|
|
|
|
Did a great job Donny C. 03/13/18 |
|
|
|
|
|
Great Service. Did a great job Richard C. 03/13/18 |
|
|
|
|
|
Professional, knowledgeable and effective. Richard C. 03/08/18 |
|
|
|
|
|
Integrity is the back bone of any business relationship. I very much appreciate the honest assessment of the problem and the explanation of the solution. I look forward to the follow-up required to ensure quality assurance so that I can continue to enjoy my home. Thank you ARS team. 03/08/18 |
|
|
|
|
|
Great work in customer service by explaining the issue with pictures. Presenting and explaining the solution with itemized costs were very helpful. Communication with trust and integrity was a key component and these guys exhibited these characteristics. Provided follow-up to ensure quality control. Mike Trevayne A., Christian M. 03/07/18 |
|
|
|
|
|
We were very pleased with the services Alfredo O. provided to us. He is highly skilled and courteous and completed the repairs and upgrades very professionally. 02/27/18 |
|
|
|
|
|
Alfredo O., our ARS technician, did a highly professional job in replacing, repairing and installing HVAC and related equipment in our home. I highly recommend Alfredo O. and ARS. Alfredo O. 02/26/18 |
|
|
|
|
|
My HVAC Tech was Christian this guy explained everything I needed to make my unit work properly. He did mention that I would need UV unit along with the air scrubber. He was very professional and polite. Received great service. Christian M. 02/23/18 |
|
|
|
|
|
Alfredo O. provided excellent HVAC service for us from ARS/Durham. He was very efficient and thorough with replacement of parts and provided advice on value of UV and air scrubber devices to improve air quality. He installed additional components on the same day we requested them, and explained details of what to expect with new devices. Alfredo represented ARS in a very professional and courteous manner. Alfredo O. 02/23/18 |
|
|
|
|
|
Great service, prompt, efficient and we appreciate Alfredo’s help!!! Alfredo O. 02/22/18 |
|
|
|
|
|
The HVAC Tech, Rich Cooper was very polite and professional.
He arrived within 1 hour of me calling for service and upon arrival, he quickly diagnosed the problem and ordered the part that would fix my heating issue. The part was a little expensive, but service was excellent.
I feel comfortable with calling them again for future service issues. Richard C. 02/19/18 |
|
|
|
|
|
I really like ARS and Alfredo! Alfredo has come multiple times now to service my HVAC and Mini Split systems, as well as install Air Purifiers.... he does great work! I have been using ARS for 12 years now - best quality of service and very competitive pricing Alfredo O. 02/19/18 |
|
|
|
|
|
(no comment) Jose D. 02/17/18 |
|
|
|
|
|
THE TEAM MEMBER SHOULD BE REWARDED. HE WAS COURTEOUS, POLITE AND VERY RESPECTFUL. Christian M. 02/17/18 |
|
|
|
|
|
We give Richard a 10. He is very thorough and we appreciate his professionalism very much. He's very detailed and we appreciate his total efforts in getting the job done! Richard C. 02/16/18 |
|
|
|
|
|
Damon is excellent...Great customer service for sure. He's definitely a true professional and knows his products very well. Continue to be who you are...A great EMPLOYEE!!!!
Terry and Betty Damon N. 02/16/18 |
|
|
|
|
|
(no comment) Michael H. 02/15/18 |
|
|
|
|
|
I highly recommend ARS! 02/15/18 |
|
|
|
|
|
Rich has been servicing and advising me on my A/C now for a few years. He has always been up front, forthright, and competent. I have come to value his advice and professionalism. He has earned my trust. Richard C. 02/15/18 |
|
|
|
|
|
All of the guys at ARS that I have had interaction with have been very professional, courteous and helpful. There was a 2 hour appointment window and the technician arrived within that time. RT fixed the problem and knew right away what needed to be fixed. I highly recommend ARS if you need new heating and air or just repairs. They are great! Roberto T. 02/14/18 |
|
|
|
|
|
ARS/Alfredo did an excellent job today with our AC and humidifier check-up. Totally professional and well done. Verified filters, thermostats and units. Put on shoe protectors and did an outstanding drive. Also helped by changing the filter in the ceiling climbing which I hesitate to do myself. Delighted with their service. Alfredo O. 02/14/18 |
|
|
|
|
|
Alfredo understands how the systems work and how to improve operation of your system. He is quick and efficient. On time. Great service. Alfredo O. 02/13/18 |
|
|
|
|
|
Gilberto was awesome! He was quick in his work and completely explained to me everything he did when he was finished. But then, I’ve always found ARS excellent, too.. Gillberto O. 02/12/18 |
|
|
|
|
|
Louis did a great job. Explained everything he did. Louis M. 02/11/18 |
|
|
|
|
|
Great personality very knowledgeable ., Richard C. 01/31/18 |
|
|
|
|
|
Mr. Olivo was polite and respectful. He introduced himself and we talked about what I wanted to have done. He made several suggestions on how to do things. He was knowledgeable about the work to be performed. Good man! Alfredo O. 01/26/18 |
|
|
|
|
|
We moved into a new house two months ago. ARS / Rescue Rooter Durham has done a fabulous job of helping us resolve problems or questions about our heating/air conditioning. Their service profesional, ******, spent plenty of time evaluating an imbalance of temperature, explaining everything he was doing, and starting the process to find the best solution. When we discovered he speaks Spanish and asked if he would deal with us in Spanish, he made it so much easier for us to understand. I would highly recommend ARS, and ****** for any heating/air conditioning work! Xavier D. 01/26/18 |
|
|
|
|
|
Xavier came to my home to replace a defective thermostat.I was very impressed with his respectful manners and how meticulous and detailed he was checking my system and explaining clearly everything I asked. He was very enthusiastic about his work and gave me a lot of important information about other products available to improve the quality of the indoor air in my home. He explained well how the UV germicidal lamps work and how it can help my daughter with her allergies.Im glad ARS has such a fine technician. Thankfully, Sonia Xavier D. 01/24/18 |
|
|
|
|
|
ARS showed up at my door yesterday, unannounced, apparently to fix a leak in my attic. This is the second time they were told I had a leak in my attic. The first time was two weeks ago when they called to tell me a service tech was coming over to fix the problem and I informed them then that I didn't have a leak in the attic. 01/24/18 |
|
|
|
|
|
Shortly before New Year's we had a Technician come out because we were experiencing no heat in the Master Bedroom, moderate to low heat in the rest of the house, and a cold living room. The Technician said the damper needed replacing and that he would call to give us a price. He never did so we rescheduled another technical visit because the house was burning up with heat (over 90 degrees) which we could not control, even though we turned off the thermostats. ARS cancelled our scheduled January 5 2018 visit on January 4 because we were told we did not have an emergency situation. Now we have a Duke Energy electric bill of $447 for a heating system that has malfunctioned since December, and ARS has offered no resolution. 01/20/18 |
|
|
|
|
|
(no comment) Andrew W. 01/16/18 |
|
|
|
|
|
Excelent work! Alfredo O. 01/14/18 |
|
|
|
|
|
I want to thank ARS for sending Gilberto out to fix my problem with my thermostat and they house heating properly considering the company just installed this new system. He was very helpful and knowledgeable of the situation. Lastly, he gave me and my family helpful tips as well. I want to thank him again ! Thanks, Lisa Parker-Hawkins Gillberto O. 01/11/18 |
|
|
|
|
|
****** spent over an hour helping me diagnose and fix a problem with our HVAC. Very pleasant and helpful. I am recommending him to all of our neighbors! Xavier D. 01/10/18 |
|
|
|
|
|
I had a new dual fuel HVAC system installed which had some problems with being able to use both the heat pump and propane furnace based on outside temp. After a couple of techs trying to fix it ******** came. I was very impressed that he was able to diagnose the problem (NEST thermostat defect) get a replacement part and get both sides of the system functioning. Job well done and he can return anytime for other HVAC problems. So on service side great (5 star); install side not so good (1 star)! I will average it to a 3 star. **** Gillberto O. 01/10/18 |
|
|
|
|
|
Technician was highly professional and very efficient. Alfredo O. 01/08/18 |
|
|
|
|
|
Rich, is knowledgeable yet sarcastic and disrespectful. He attempted to get us to hire him on “the side”. Very unprofessional. We will not use nor recommend ARS again.
01/04/18 |
|
|
|
|
|
We were very cold when our furnace went out on a freezing day! ARS sent a skilled technician the same day and fixed the problem quickly. I had confidence that he was giving the correct advice about what needed to be repaired and replaced, and he explained what he did clearly. Thanks! 01/03/18 |
|
|
|
|
|
This morning the outside temperature was in the 'teens, and our furnace was out! We called ARS/Rescue Rooter Durham, and they sent a technician the same afternoon. Alfredo knew exactly what needed to be done to get the furnace running again. He also installed a new thermostat, and even though I was not thinking clearly after shivering all day long, he helped me set up a Nest account to run our HVAC system. Thank you, Alfredo for being so capable when we needed you! Alfredo O. 01/02/18 |
|
|
|
|
|
Technician came promptly, was thorough, explained what caused the problem and fixed it. Very courteous, highly recommend. Xavier D. 12/30/17 |
|
|
|
|
|
Aaron the tech was excellent, extremely informative on the issues. He was did an awesome job to quickly resolve the situation impacting the heating system. ARS also did a great job of arriving as scheduled which is important if you are working. Aaron J. 12/26/17 |
|
|
|
|
|
Xavier did a great job balancing our new heating system. He also took his time to explain all our options for maintenance and future needs. Great service. Xavier D. 12/20/17 |
|
|
|
|
|
Rich Cooper rendered superb HVAC maintenance service today. As always, Rich was courteous, knowledgeable, and efficient. Richard C. 12/15/17 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.