5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Christian came to my home as one of the ARS techs with greatest expertise in the multiple things I had requested. I was having air quality issues in my house and I knew I had moisture in the crawlspace and probably mold etc on my HVAC coils and ducts. I also wanted to install a NEST system for my thermostats. Christian arrived soon after I called ARS and we discussed what I wanted for both of my HVAC systems - I have a split level with an older portion of the house having one system and an addition having another. Christian was patient and knowledgeable and he tackled one system and then the other. I got UV lights for the pans and coils to keep things from growing on them and an ozone-free scrubber cartridge for the newer system. I already had scrubbers on both systems but had them disconnected because I did not like the ozone generation system it was using. Christian understood the concern and offered cartridges that were ozone free so I could use my existing scrubbers but without the ozone production. The ducts were fine on that newer system. Christian set up my NEST thermostats (one for each system) and showed me how to download the app for my phone and my husbands phone. He then tackled the diagnosis of the older duct system. As I suspected there were problems with the old ducts (done in 1986 originally) that a cleaning would not fix- too filthy- and a humidity problem with the crawl space. We discussed options, agreed on the pricing, and Christian and his partner Alfredo came the next day to install a crawlspace dehumidifier, UV light, media filter, and to replace the ducts. The nest thermostat had been put in that system the night before. The air quality was immediately improved in my house. Christian and Alfredo worked all day and got it all set up. My husband inspected the work and was very impressed - he used to inspect weatherization work. Christian answered all of my questions and showed me the cruddy ducts that were replaced. From start to finish all of this work got done in a matter of days. My system will be inspected twice a year to keep all of this running smoothly and cleanly. Great technical work, great service - bottom line. Christian M., Alfredo O. 08/24/18 |
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Outstanding job. see detailed comments on the reviewbuzz.com review I did yesterday. 08/24/18 |
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Christian came to my home as one of the ARS techs with greatest expertise in the multiple things I had requested. I was having air quality issues in my house and I knew I had moisture in the crawlspace and probably mold etc on my HVAC coils and ducts. I also wanted to install a NEST system for my thermostats. Christian arrived soon after I called ARS and we discussed what I wanted for both of my HVAC systems - I have a split level with an older portion of the house having one system and an addition having another. Christian was patient and knowledgeable and he tackled one system and then the other. I got UV lights for the pans and coils to keep things from growing on them and an ozone-free scrubber cartridge for the newer system. I already had scrubbers on both systems but had them disconnected because I did not like the ozone generation system it was using. Christian understood the concern and offered cartridges that were ozone free so I could use my existing scrubbers but without the ozone production. The ducts were fine on that newer system. Christian set up my NEST thermostats (one for each system) and showed me how to download the app for my phone and my husbands phone. He then tackled the diagnosis of the older duct system. As I suspected there were problems with the old ducts (done in 1986 originally) that a cleaning would not fix- too filthy- and a humidity problem with the crawl space. We discussed options, agreed on the pricing, and Christian and his partner Alfredo came the next day to install a crawlspace dehumidifier, UV light, media filter, and to replace the ducts. The nest thermostat had been put in that system the night before. The air quality was immediately improved in my house. Christian and Alfredo worked all day and got it all set up. My husband inspected the work and was very impressed - he used to inspect weatherization work. Christian answered all of my questions and showed me the cruddy ducts that were replaced. From start to finish all of this work got done in a matter of days. My system will be inspected twice a year to keep all of this running smoothly and cleanly. Great technical work, great service - bottom line. Christian M. 08/23/18 |
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Alfredo was knowledgeable and efficient. I am very satisfied with the service and repair work he completed for me today on 3 different units. Alfredo O. 08/22/18 |
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Mike have done an excellent and timely job on my air condition last Saturday ( 8/18/2018). Many thanks for the good service of ARS. Christian M., East Z. 08/21/18 |
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Paid 6000 dollars for new A/C unit and installation, and it still doesn't work or cool properly. Thx for nothing
! Alfredo O. 08/20/18 |
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Christian and Alfredo did a great job with the new ductwork Debbie J., Christian M. 08/11/18 |
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the man who serviced my heating and cooling was excellent and very polite. He said he is from Puerto Rico. Xavier D. 08/09/18 |
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Really good service. Gillberto O. 08/07/18 |
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A huge thanks to Christian and Alfredo for a thorough professional HVAC maintenance yesterday. When we ran into unexpected issues Christian was great about explaining all the options. We'll be asking for this team again. Christian M. 08/02/18 |
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Gilberto Olivo was very professional and knowledgeable when explaining my thermostat issues. He also introduced me to a new way to control my thermostat using a smartphone. Debbie J., Gillberto O. 08/02/18 |
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Efficient and courteous folk DEONTE O. R., Tonya Z. 08/01/18 |
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Very professional Timely and courteous Richard C. 08/01/18 |
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Gilberto Olivo was very professional and knowledgeable when explaining my thermostat issues. He also introduced me to a new way to control my thermostat using a smartphone. Gillberto O. 08/01/18 |
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Debbie and Christian are wonderful! Christian diagnosed a problem yesterday I've had with my A/C for over six weeks. My Carrier unit stopped working for around three hours a night and the temperature increased by up to five degrees. Other people tested the unit, added puron, and didn't believe this was happening. Christian did and installed a new thermostat today. Carrier didn't even know what to do! I am so thankful that Debbie and Christian believed me! Christian M. 07/29/18 |
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Tim H was on time, explained everything he did, answered all questions and then scheduled the appropriate service visit for the following week. Timothy H. 07/27/18 |
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Xavier was wonderful. He was very thorough. He told me exactly what the problem was a provided pictures and estimates of cost to fix the problem. Xavier D., Debbie J. 07/27/18 |
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Excellent technical service provided by Mr. Xaiver D. who was also very efficient, thoughtful and courteous. Xavier D. 07/27/18 |
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Seems to be an issue with Chrome. Gillberto O. 07/26/18 |
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Debbie and Christian are wonderful! Christian diagnosed a problem yesterday I've had with my A/C for over six weeks. My Carrier unit stopped working for around three hours a night and the temperature increased by up to five degrees. Other people tested the unit, added puron, and didn't believe this was happening. Christian did and installed a new thermostat today. Carrier didn't even know what to do! I am so thankful that Debbie and Christian believed me! Debbie J., Christian M. 07/26/18 |
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(no comment) JAMES M. R., Tonya Z. 07/20/18 |
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Mike was very respectful and friendly. He pointed out improvements that could be made without forcing the issue. I enjoyed talking with him. Mike Trevayne A. 07/20/18 |
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Aaron provided excellent service. He was professional,timely, thorough, knowledgeable and tidy. 07/19/18 |
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Tops!! Amanda B., Scottie M. 07/18/18 |
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Aaron provided excellent service. He arrived in a timely manner, made sure all of my concerns were addressed, was thorough and tidy. Aaron J. 07/18/18 |
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Xavier D. is an excellent HVAC Tech, he answered all of my questions, very professional, he goes above and beyond. Very pleased. He is one of the reasons that I, as a home inspector, recommend ARS to all of my clients to have their systems checked out by a specialist and to maintain their systems with bi-annual servicing. Xavier D. 07/17/18 |
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(no comment) Richard C. 07/16/18 |
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Xavier was exceptional! We will definitely ask for him for future services! 07/13/18 |
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Xavier was awesome! He was on time, professional and informative! He answered all of our questions and there was no pressure to do optional things, only what needed to be done today! Great job! Xavier D. 07/12/18 |
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(no comment) Scott J. 07/10/18 |
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Thanks to Tanya and Christian for the great service this weekend for getting my heat pump fixed and a cooler home. Both were great!!! Tonya H., Christian M. 07/09/18 |
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Christian is a very efficient, knowledgeable and courteous representative for ARS. He. Is a valuable representative. 07/09/18 |
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The ARS RESCUE ROOTER Representatives, Christian M and Alfredo O were extremely proficient! They arrived in he time they said and worked in the extreme heat and delivered a Great Result. The representatives were very professional, and we now enjoy an efficient air conditioner. Thank you, Monika Christian M., Alfredo O. 07/09/18 |
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Xavier did a great job, worked efficiently, explained everything, took pictures. Very nice, knowledgeable young man. I will definitely request him again for my next service call. Xavier D. 07/09/18 |
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ARS and Alfredo have been great to deal with. Very professional, knowledgeable and easy. Would highly recommend. Alfredo provided excellent, courteous service. Alfredo O. 07/09/18 |
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I would describe Rich as quick, quiet, and competent. We were so grateful he got the AC working as quickly as he did. 07/08/18 |
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Our air conditioner died when the heat index was about 106. ARS/Rescue Rooter of Durham got a tech (Rich C) to our house within 2 hours (which was sooner than they had told us, thank goodness). Rich was quiet, competent and quick. He had the AC up and running within an hour I like people who don't say much but get the job done. We are definitely going to use this company to take care of our heating and cooling. Richard C. 07/08/18 |
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The ARS
representatives were very professional, patient and explained the plan for our HVAC System very efficiently. The ARS representative called us just as discussed prior to their arrival.
Everything went very smoothly and I will recommend their service to everyone. Christian M, our HVAC representative and Tonya H. The Dispatcher are great assets to their company. Thank you. Tonya H., Christian M. 07/07/18 |
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I recently purchased the house and suddenly had an air conditioner emergency. ARS sent Josh after 5pm, and he was at my door within an hour. Josh prompt, knowledgable and thorough. Josh B. 07/06/18 |
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Josh B. is very experienced with our heat pump system. He is pleasant and efficient and always diagnoses and repairs our problem. We ask for him whenever we have problems. Josh B. 07/05/18 |
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ARS has been our a/c company for over 10 years and have always given us great service. When our old system needed replacing, they installed the newest, most efficient and quiet system out. Josh came out and made sure everything was in perfect working order, and our house was perfectly tidy afterward! He is highly-skilled, conscientious and professional. Highly Recommend! Josh B. 07/03/18 |
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ARS is a gfreat company. Josh B is an excellent technicain. Josh B. 06/29/18 |
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Excellent service. Lamoine H. 06/28/18 |
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Tonya was very professional and kind a great member of the team. Christian was profession, personable and very helpful fixing my UV light. I am grateful to ARS. Christian M., Tonya Z. 06/28/18 |
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Resent time trying to sell us expensive products that we don't need and can't afford. Please STOP that!!! Amanda B., Alfredo O. 06/26/18 |
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Showed up late at night for an emergency call. Very friendly and helpful. Solved problem in short time. Highly recommended Alfredo O. 06/22/18 |
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My AC went out on one of the hottest days of the year. Josh B. was able to come out the same day and replace the faulty capacitor. He was courteous and extremely helpful. Josh B. 06/20/18 |
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Fast professional service. Josh B. 06/19/18 |
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Rich Cooper did an excellent job. Quick, efficient, and explained what next steps I should be taking related to my HVAC unit. Richard C. 06/19/18 |
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The service tech (Richard) ARS sent to my location was very professional and was able to assess the situation fairly quickly. My particular situation necessitated a major replacement which was initially highlighted by Richard. He is knowledgeable and efficient. I highly recommend him. Richard C. 06/18/18 |
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