5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
(no comment) Alfredo O. 01/21/19 |
|
|
|
|
|
I want to thank Jacqueline Love for excellent customer service resolving my heating issue in my home. I was having an issue with my heating and needed a new blower motor and blower motor wheel. Jacqueline addressed the issue right away and I highly recommend ARS/Rescue Rooter Durham. The customer service from everyone I dealt with went above and beyond. I will be using there service for anymore future issues. Jaqueline L. 01/17/19 |
|
|
|
|
|
I'd like Xavier next time! 01/16/19 |
|
|
|
|
|
Xavier came late in the afternoon on Friday and took his time to be thorough and get to the bottom of our problem. He addressed all of our concerns and left us in top shape. Furthermore, Xavier was entirely professional and courteous. We trust him and have confidence in his expertise. We highly recommend him to others. Xavier D. 01/15/19 |
|
|
|
|
|
Xavier is a competent technician, is customer service oriented and we want him back! Xavier D. 01/14/19 |
|
|
|
|
|
Xavier very kind. Explain problem and recommended our opportunities to resolve issue. 01/12/19 |
|
|
|
|
|
Many thanks to Scott J for his timely response this cold Saturday afternoon to our failed heat pump. His professional opinion and service were exemplary and solved our problem. Polite, professional, knowledgeable, and . . honest! Thank you for your prompt response to your needs. Scott J. 01/12/19 |
|
|
|
|
|
Great service--thorough and honest. Xavier D. 01/11/19 |
|
|
|
|
|
professional, provided in depth explanation of issue, system was up and running in no time. big thanks! Scott J. 01/10/19 |
|
|
|
|
|
Xavier wa, kind, informative courtous Xavier D. 01/09/19 |
|
|
|
|
|
I called for service on my trane central heat &air unit on 1 /4/19.patricio Camilo was dispatched . at my residence he proceeded to check out my unit. using only a set of gauges to diagnose my problem he tells me my compressor is no good . that I need a new compressor .at the tune of 3,579.00. he did not check any electrical components whatsoever!!!!!! upon calling another company I was told the run capacitor was bad. this man replaced the capacitor. unit is running fine. I was almost taken for the price of a new compressor. maybe!!!! I would like very much for ARS to refund the sum of $52.68 which I paid by check # 2940 to Patricio before he left my home. this was my first experience with ARS ROTO ROOTERS. possible customers beware. Gillberto O. 01/06/19 |
|
|
|
|
|
Problem was fixed quickly and professionally 01/05/19 |
|
|
|
|
|
Great Technician, knowledgeable and patient with customer. Alfredo O. 01/04/19 |
|
|
|
|
|
Xabier was on time (he called ahead), was very knowledgable, efficient, informative as to what he was observing and doing, and client-oriented (answered all questions, didn't mind me hovering while he worked). We were very pleased and Highly recommend. Xavier D. 01/03/19 |
|
|
|
|
|
Great Michael H. 12/29/18 |
|
|
|
|
|
(no comment) Richard C., Jeffrey L. 12/23/18 |
|
|
|
|
|
Gil was very helpful and polite. 12/22/18 |
|
|
|
|
|
Alfredo Olive was very helpful. He was on time and diagnosed the problem quickly. He explained the situation in detail and also informed us about the system since we only moved here 8 weeks ago and the former owner left no instructions. He cleaned and repaired the system, explained what he had done and I signed up for the maintenance agreement and he shook my hand and left. He is a very good worker and and a nice person Gillberto O. 12/21/18 |
|
|
|
|
|
Jose Baker was the service technician who came to work on my A/C thermostat problem. He was on time, polite, and communicated the problems with my unit clearly. I very much appreciated his professionalism. Stephen L., Kiera S. 12/21/18 |
|
|
|
|
|
I could not post my comments on FB - page not available.
BUT I really want to say that Xavier Delgado was an extremely knowledagble technician, kind an very helpful. A very trustworthy person that we will continue to call. Xavier D. 12/20/18 |
|
|
|
|
|
the technician slowly,took his time and explained everything not a salesman but someone that stood by the company and listened and concerned and resolved my problem. Xavier D. 12/20/18 |
|
|
|
|
|
(No Comment) KEVIN J M., Kiera S. 12/19/18 |
|
|
|
|
|
He's been out twice for an AC repair and maintenance check. Did great work, and honest about potential drawbacks/costs! Alfredo O. 12/18/18 |
|
|
|
|
|
The most organized group I have ever seen. Walter S. should be very proud of his crew! I was very impressed with all who took part in installing my new furnace and my new Carrier Heat and Air Conditioner. I will definitely use ARS (Hopefully not too soon) when need be! Thanks guys!!!!’ 12/14/18 |
|
|
|
|
|
Tech was great in every way. Knowledgeable, professional, understanding of the problem, resolving the problem quickly and efficiently. 12/11/18 |
|
|
|
|
|
Thank you Walter S. and all of the guys. Everything was so well organized. The most hard working and efficient crew I have seen in quite awhile. I will definitely use ARS in the future if needed! Thanks again for a job well done!!!!! Kiera S., Walter S. 12/09/18 |
|
|
|
|
|
My thermostat went out and a snow storm was on the way. It was late in the day but ARS/Rescue Rooter Durham came through! It was like being rescued by an angel. Alfredo O was not only professional, he was knowledgeable and so reassuring. He replaced and programmed the new thermostat in no time at all. Great mannerism, smart and helpful. I would highly recommend him for needed services for HVAC. Can’t say enough good and positive things. He’s a keeper! Thank you ARS for employing a top notch person. He represents you well. I’m a very happy customer. So glad problem is fixed. - Nancy B. Alfredo O. 12/09/18 |
|
|
|
|
|
Great service tech. Lamoine was excellent Lamoine H., Debbie J. 12/07/18 |
|
|
|
|
|
Field Service Personnel, Simo Messaoudi, was extremely professional and courteous. He was very thorough in his inspection of our home furnace system and in his explanation of the repairs that he addressed. SIMO M. 12/06/18 |
|
|
|
|
|
(no comment) Aaron J. 12/04/18 |
|
|
|
|
|
Josh Baker is the professional I always request for a service call. Three days ago I woke to find my heating system had completely shut off and tripped its circuit breaker. Josh came later that day and identified the problem within 5 minutes. I have a more sophisticated hybrid system than many owners, and Josh understands it. Debbie J. was the empathetic phone representative who understood my problem and assured me that I was scheduled to have it fixed. The night call center representatives (who I understand are located out of state) were less than helpful and borderline rude. Josh B., Debbie J. 12/02/18 |
|
|
|
|
|
Damon is one fine representative of ARS. He has helped me with hvac issues over a period of two years. He is intelligent, friendly, helpful, and capable. He is thorough and wants the best for his customers. I am proud to call him my professional friend.. sandra Damon N. 12/01/18 |
|
|
|
|
|
(no comment) Damon N. 12/01/18 |
|
|
|
|
|
Have used ARS for plumbing for 14 years. Recently had major work done on my 50 year old house. Appreciate the promptness, efficiency and courtesy of the employees. Keep up the good work! Calyshel R. S. 11/29/18 |
|
|
|
|
|
The service technician from ARS was courteous, efficient, and thorough. Derick C. 11/29/18 |
|
|
|
|
|
Rich is a knowledgeable tech, willing to perform the task to help his customers. Nice attitude to go with it. Would use him again! Richard C. 11/28/18 |
|
|
|
|
|
I am very pleased with the installation of the new gas pack. The county inspector commented that the installation was very good. 11/27/18 |
|
|
|
|
|
Ken gave a good competitive price on a new gas pack. Since our old one had a bad main control board and used coolant that would not be available in 2020 we decided go ahead and replace it. The ARS Rescue Rooter crew showed up at 9 AM and did a great job installing the new one. They ran into preexisting issues with the old return air ducts and a preexisting issue with the main supply air duct so the last guy did not leave until after 6 PM. At the end I had a system that worked a lot better at no extra cost so I'm not complaining. The only thing I wished is that they had asked me is about preexisting carbon monoxide detectors. The preexisting smoke detector upstairs is also a CO detector but not clearly labeled as such so I now have 2 CO detectors above the stair well. The one thing the permit inspector looked for first I will say is CO detectors. I will recommend ARS Rescue Rooter highly to my neighbors in the future. Kenneth F. 11/25/18 |
|
|
|
|
|
We were very impressed with Jose’s knowledge of our system. Also, he was very neat and clean and cleaned beyond the work that he had performed! By the time he left everything worked perfectly! Jose D. 11/24/18 |
|
|
|
|
|
Michael was efficient and gave great customer service Michael H., Tonya H. 11/19/18 |
|
|
|
|
|
Great folks and always professional. Highest recommendations for the professional folks at ARS. My only problem has been the actual HVAC equipment installed, not the great folks who put it in. We had an entire brand new HVAC system installed by ARS in 2014. Since then, we have had at least one freon leak every year, sometimes two. We have also had to have the zone system electronics replaced. The auto-condensate feature failed and the crawl space filled with moisture which resulted in me renting a big de-humidifier. An evaporator failed which would have cost over $2,000 had ARS not had a special meeting and decided to replace it for free. Every year this HVAC system looms in the back of my mind and I wonder what will happen next. I also wonder how long ARS will keep gracefully replacing these components at little or no charge to me. You go and buy an expensive HVAC system and generally these things just require a few yearly checkups. These are hermetically sealed systems and should not keep leaking unless there is a problem. Several of the problems we had fixed were manufacturer defects. Just be careful because even if the factory part is covered in the warranty, generally the labor to fix it is not. Simpson in Rougemont, NC Calyshel R. S. 11/19/18 |
|
|
|
|
|
(no comment) Calyshel R. S. 11/18/18 |
|
|
|
|
|
(no comment) Calyshel R. S. 11/18/18 |
|
|
|
|
|
(no comment) Calyshel R. S. 11/16/18 |
|
|
|
|
|
Christian M. Is an excellent service provider. Kind, respectful and efficient.
Very satisfied. Christian M. 11/16/18 |
|
|
|
|
|
like the person was shown somethings I did not know Michael H. 11/15/18 |
|
|
|
|
|
Xavier is very knowledgeable and is excellent in all respects. I will make a point of having him come out from ARS in the future when I need service 11/15/18 |
|
|
|
|
|
Xavier of ARS was excellent; he was very knowledgeable and helpful. He provides information without pushing any items. I will ask for him on my next service call. My only regret is that I did not ask for him earlier. I enthusiastically recommend him to everyone Xavier D. 11/13/18 |
|
|
|
|
|
I got an error message that the page was no longer available. My service from ARS was very good. The service rep appointment was made very quickly by Kiera S., and the service by Patricio C. was very thorough. He pointed out a serious problem which is now being handled by my home warranty company. PATRICIO C., Kiera S. 11/12/18 |
|
|
|
|
|
Alfredo Olivo was professional and courteous during his time spent explaining the details surrounding the installation of new products from ARS and Nest. Alfredo also made a return trip to the house to walk us through the finer points of the front door camera system. He was very patient during his explanations as we are not the most technical savvy customers. Bravo to Alfredo. He is a credit to his company. Alfredo O. 11/09/18 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.