5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I always receive courteous service and discounts when possible! Mike Trevayne A. 07/04/17 |
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Our air conditioner quit blowing cold air so we decided to give ARS a call. Josh Baker came out the same day and quickly diagnosed the problem; he was very friendly and knowledgeable. Would recommend to others.. Josh B. 07/03/17 |
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Alfredo was very courteous and knowledgeable. He explained the diagnosis and what need to be done to fix the problem. He fixed the problem within a timely manner. Alfredo O. 07/03/17 |
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Josh Baker is the best. He had our HVAC running great. Very knowledgable and friendly. Hush is quick and professional a great asset for the company. Josh B. 07/02/17 |
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I see that I'm not the only one who thinks Josh Baker rocks. We had a brief power outage and the A/C wouldn't turn on. I'll save the long story but share 2 things I learned. (1) Only "hidden" circuit breakers trip and (2) call Josh because with him there no hidden circuit breakers. Thanks Josh...thanks ARS. Josh B. 06/30/17 |
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Josh Baker did great job of tuning up the AC system, installing the latest thermostat and new fresh damper while explaining every step along the way. He was friendly and courteous. Josh B. 06/30/17 |
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Josh is very professional and knowledgable about the systems he works with. He has helped maintain mine for the past couple of years and I always know I'm getting great service. Josh B. 06/29/17 |
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excellent service - diagnosed and fixed the problem. Gillberto O. 06/28/17 |
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Prompt, careful, explained things well.
Was friendly and did his job efficiently. Alfredo O. 06/27/17 |
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ARS representatives are very knowledgeable and professional. ******* was always available to answer any questions or to address any concerns that I had. NANETTE B. 06/27/17 |
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Gilberto O. did an excellent job. He was professional and very courteous. Excellent customer service provided. 06/24/17 |
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Gilberto O. (HVAC Tech) came out to service our AC on Friday late evening on a very hot June day. He was prompt, courteous, and very knowledgeable. Outstanding Customer Service! Gillberto O. 06/23/17 |
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Christian is the best HVAC tech I have had in the Triangle area (Durham). He is knowledgeable, hardworking and very mature. He not only performed preventative maintenance that I had scheduled, but worked for me with ARS to get some additionaly repairs done the same day. He also takes the time to explain very well what is doing. Kudos to Christian. Christian M. 06/23/17 |
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The scheduling was unacceptable. The time frame was 8-1 PM and the lady called at 11:30 AM to say that it would be 1:00 PM or after. She called back at 1:00 PM and said, "Are you ready for your service man?" Really? I was waiting at home since 8:00 AM. The service man arrived at 1:30 PM. Now the service man, himself, was wonderful - good service, explained everything, did the work he said he would, system works great. I was extremely pleased with the service man... not pleased at all with your scheduling lady. 06/22/17 |
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I had a very great service today, thanks for what you do ARS Michael H., Debbie J. 06/22/17 |
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I worked with Nannette B at ARS and she did an excellent job getting me all set up for a new AC unit. She answered all my questions in a timely manner. She was very knowledgeable, friendly, thorough and very professional. I would definitely work with her again. I recommend ARS. NANETTE B. 06/21/17 |
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Josh Baker, from ARS Rescue Rooter Durham, serviced my HVAC yesterday. He was right on time, professional, polite and helpful. His inspection of my aging unit was far more thorough than inspections done by the company I used to use. He was very helpful and because of his excellent customer service I will definitely stay with ARS Durham. Josh B. 06/21/17 |
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Richard C was very knowledgeable and very helpful with answering all my questions. I trusted him. He was also kind to my dog who was a little overly excited to have a visitor. Richard C. 06/21/17 |
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ARS has top notch customer service!!!! I am very happy with their service and speedy service!!! Michael H., Debbie J. 06/21/17 |
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Easy as 1-2-3. They came, they diagnosed, they ordered, they came back and everything worked perfectly AGAIN. Josh B. 06/21/17 |
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Excellent service. 06/21/17 |
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Alfredo Olivo was prompt, efficient, and very helpful. I needed a thermostat and he installed a Nest Pro. The Nest Pro would not recognize the key and he stayed and worked with the Nest Pro technical support to work out the issue. He was very professional. I was impressed with level of service and would recommend him to others. Alfredo O. 06/21/17 |
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When our HVAC system froze up during the current heat wave, we called ARS. It was a weekend and I'm sure they were very busy due to the heat wave because nobody came or called. When we called again on Monday, ****** took the call. She listened patiently and sent someone to check the system. We were much relieved after speaking with her. ********* arrived soon after and was able to take care of the problem and get our AC working again. I would like to commend both ****** and ********* for their help. Jaqueline L. 06/20/17 |
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Josh is very thorough, considerate and fast. He knows what he is doing and demonstrates he has a dedication to the profession. Josh B. 06/20/17 |
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I called on. Saturday about a total AC failure. I got quick attention and an appointment on Sunday! Jose called ahead, came on time and did excellent service and kept me fully informed. I was very pleased. Jose D., Debbie J. 06/20/17 |
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Nanette was great in the front office. 06/20/17 |
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Josh Baker from ARS/Rescue Rooter Durham serviced our HVAC today. He was very professional and did a great job with our regular service. We appreciate the service ARS provides to us on a regular basis and, especially, Josh Baker's work keeping our Heating and Cooling in great shape. Josh B. 06/20/17 |
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Josh did a terrific job of explaining my issues and completing the solution. Josh B. 06/20/17 |
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Courteous and professional service. Mike Trevayne A. 06/19/17 |
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Very professional. The work was done quickly and as promised. He even arrived early so I would not be late for work. Christian M. 06/18/17 |
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Nanette was great in the sales office. Very happy with the unit and the deal I got. NANETTE B. 06/18/17 |
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Aaron J. is an excellent technician! He called 30 minutes prior to the appointment and showed up right on time. He is thorough and great at explaining issues. Having trouble with your air conditioning is concerning. Aaron gave me peace of mind in knowing my system is working well again. He is very reasonable and professional. I cannot say enough good things about the service! Aaron J. 06/16/17 |
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Excellent professional staff. Alfredo Olivo is outstanding. He resolved my problems with my air conditioner in a most responsive manner. Alfredo O. 06/16/17 |
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**** ***** is an excellent service technician. Knowledgeable, personal, and efficient. Josh B. 06/16/17 |
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Josh did a great job! Very friendly, knowledgeable, and efficient. We've been using ARS for years and I would definitely use them again. Josh B. 06/15/17 |
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Rich was phenomenal. He listened to what the problem was, did a through diagnostic on the unit, and even replaced a switch for free. Very helpful and knowledgeable about the product. Thank you. Richard C. 06/15/17 |
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Rich was great. On time for the service appointment. Very knowledgeable, helpful, courteous and professional. If I have an issue, I call ARS and ask for Rich as my technician. Richard C. 06/15/17 |
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Josh has been our HVAC tech for MANY years and has always done a great job. We appreciate his honesty and friendliness. We always specifically request Josh to do our annual maintenance checkup. Josh B. 06/14/17 |
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(no comment) Debbie J., Louis M. 06/14/17 |
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I had a wonderful experience working with ARS. Bernice was extremely helpful and cheerful when setting my appointment.
I would recommend ARS to anyone needing service or to replace thier system Berenice R., Walter S. 06/13/17 |
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I had a wonderful experience working with ARS. Bernice was extremely helpful and cheerful when setting my appointment.
I would recommend ARS to anyone needing service or to replace thier system Walter S. 06/13/17 |
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Driss was very professional and explained in detail about my system Driss A. 06/12/17 |
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christian,was very professional with the service call to my house Christian M. 06/10/17 |
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Excellent and knowledgeable service. Jose D., Debbie J. 06/09/17 |
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Great job by ARS. Tonya H., Alfredo O. 06/04/17 |
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Alfredo is the best service technician I've come across. He's thorough and precise and he cares about the customer and the company ARS. Alfredo O. 05/26/17 |
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Very good customer service from Christian, who explained the situation clearly.
We needed a dehumidifier for our crawl space, and the appointment was kept on time, the work done efficiently. Yes, it's expensive, but... no mold in the crawl space is a good thing! Christian M. 05/25/17 |
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ARS knows how to make customers happy! The entire process was convenient and their main concern was making sure we were satisfied and understood what was being done. We were thrilled to have our AC back up and running so quickly with these hot NC days! 05/25/17 |
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We lost our AC but the technician was able to come out the same day and resolve the problem. Josh was super friendly and professional and knew his craft. The only downside is the price, but obviously you get what you pay for. Josh B. 05/23/17 |
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Alfredo arrived right on time, introduced himself, and did a great job of explaining what his plans were to repair my AC. He was professional but also personable and even wore booties over his shoes when in my home. He fixed my AC quickly and gave me some tips about preventing future problems. Alfredo O. 05/23/17 |
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