5200 Old Chapel Hill Road, Durham, NC 27707
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
Phone: (919) 493-7408
Website: www.arsraleighdurham.com/
ARS / Rescue Rooter Durham - Our Reviews
Overall Rating
(1480 Reviews)
(443 Reviews)
(490 Reviews)
(73 Reviews)
(82 Reviews)
(170 Reviews)
(84 Reviews)
(126 Reviews)
(2 Reviews)
(1 Reviews)
(2 Reviews)
(7 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Durham has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Josh Baker did an exceptional job in inspecting and servicing our HVAC system, identifying critical problems, providing viable options, and clearly explaining how and why the problems were occurring in our Energy Star home. He gave us sufficient time to decide which options we elected to pursue, returned the next day, and installed new subsystems quickly and efficiently. He really earned our trust! 09/07/17 |
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(no comment) Richard C. 09/07/17 |
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Josh Baker was our HVAC system service technician from ARS/Rescue Rooter Durham. He was extraordinarily effective, efficient, and helpful in ensuring we clearly understood what was causing our HVAC to malfunction and why. We were able to make intelligent choices on 6 options he presented to fix the urgent problems and further improve system capabilities and functionality. His honesty and clear explanations really earned our trust. We highly commend and recommend Josh and ARS/Rescue Rooter Durham. Josh B. 09/06/17 |
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(No Comment) Debbie J. 09/05/17 |
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Excellent, reliable service with a focus on prevention rather than just fixing a problem. Richard C. 09/05/17 |
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They understand AC and heating so well and can explain issues clearly. Very efficient, very on time, such a fine company. We are working with ARS for over 10 years and they make every effort to do the right thing by the customer. 09/05/17 |
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Service professional Christian Martinez did a great job! Christian M. 09/02/17 |
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Alfredo is extremely knowledgable about AC and Heating. We have been working with ARS for over 12 years. We could not be more pleased with the way they handle issues with heating and cooling. Jacqueline Love is organized and very easy to talk with about details and overall concepts. She goes out of her way to make sure the customer is satisfied.
My husband and I have high standards and this company meets them each time. Thank you to ARS. Debbie J., Jaqueline L., Alfredo O., Tonya Z. 09/01/17 |
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Original appt was disappointing because we were given one choice to fix our problem. Follow up phone call, appointment, and work done very well. They provided a much more inexpensive option to see if it fixed our problem. 09/01/17 |
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Great service. Friendly reps! Debbie J. 08/30/17 |
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Roberto was professional and completed the job in a timely manner. There were no hidden fees and we paid exactly what was quoted. Robert H. 08/30/17 |
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We have been customers of ARS for a very long time. I must say that Josh Baker is the very best service oriented person we have ever know, bar none.
No matter how large or small the problem, he is very efficient in correcting it and most of all, very honest about what is really needed and what can wait a bit. We feel very fortunate to have had him for our technician and will continue to deal with ARS as long as Josh is there. Josh B. 08/26/17 |
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Great job! Richard Cooper with ARS is a 10! Richard C. 08/26/17 |
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******* ******, What can I say!!! The ultimate professional, he came to our home diagnosed the problem with our AC and got it up and running within an hour. These North Carolina summers are scorchers. Thanks for your professionalism, accurate diagnosis, and finally getting some cool air in our home. We will definitely be utilizing your company and services when its time to replace our units. Richard C. 08/23/17 |
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(no comment) Walter S. 08/22/17 |
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(no comment) Richard C. 08/22/17 |
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Our service technician (Christian M.) was courteous and knowledgeable. He clearly explained to us the problem, and he offered us different options for how to fix the problem. I would definitely use this service again. Christian M. 08/21/17 |
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Was referred by Home Depot to your company scheduled you for August 17 at 6 PM The receptionist called said they overbooked so we scheduled for Friday 18 at 6 PM then received a phone call on Friday morning having to cancel the appointment due to an emergency just didn't get warm fuzzies not gonna use the company 08/21/17 |
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Prompt service and a very helpful technician (Richard C.)
Thanks. Richard C. 08/21/17 |
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The staff kept me informed about arrival times and the technician was very knowledgeable and efficient. He installed the new parts and then answered any questions that I had about the correct operation of the thermostat. Josh B. 08/19/17 |
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I have dealt with Mr. Cooper on a couple of occasions now and he is always very professional and quick. He is very friendly and helpful. Also, he and the ARS team really helped out when we had an emergency situation. Richard C. 08/19/17 |
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Louis M., an experienced technician, used his unsurpassed diagnostic skills to troubleshoot and correct an HVAC failure that left me without AC. Louis M. 08/16/17 |
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**** * was prompt and really pleasant. He explained what needed to be done clearly and did the work efficiently. The entire transaction was smooth. Jose D. 08/11/17 |
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First, tech never showed up. I called and was told he just left. Turned out that was a lie. Noone was sent and noone ever showed up so I had to call; we scheduled for next day. Tech lied to me and said I had a broken valve. It turned out valve was fine. Problem was his equipment didn't fit on mine since ARS is not equipped to fix LG brand ductless AC's. They should never have sent someone out in the 1st place since I specified LG on my call! He never even opened the cover to check the AC, but yet he said I had a leak. When I complained to manager, she was attentive and said she would do research and promised to call back that same day. She never called! I called her the next day and she didn't remember me or my problem at all. I was happy to get my check back. It was the most pathetic service I have ever gotten!! I think I will get in touch with Home Depot and let me know. 08/09/17 |
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When the appointment was scheduled, I was under the impression that I had paid for a service appt on my heat system. I was informed that he was here to inspect the system, not clean or do anything else. I guess I will take my business somewhere that gives me better service for my money. 08/08/17 |
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Alfredo O. was competent thorough and fast. I couldn't ask for more. He even noticed and replaced some missing screws from a previous service by ARS. Alfredo O. 08/08/17 |
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(no comment) Gillberto O. 08/07/17 |
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Andy was on time. Worked diligently on this home in the hot humid environment until he discovered problem. Patient, courteous, professional is my experience with him. And I have been selling real estate locally for 31 years. Highly recommend asking for him at ARS. Andrew W. 08/04/17 |
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(no comment) Alfredo O. 07/25/17 |
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****** with ARS/Rescue Rooter Durham was on time, fixed my air conditioning system easily and quickly, and was such a nice guy! I give ****** and ARS my highest recommendation! Andrew W. 07/25/17 |
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Everthing went great. 07/25/17 |
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We had used this company before and called them again when we had HVAC problems. They came out promptly. They installed a new system quickly in sweltering heat. Very professional. We are very pleased. Tonya H., Gillberto O. 07/22/17 |
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Alfredo Olive was very helpful. He was on time and diagnosed the problem quickly. He explained the situation in detail and also informed us about the system since we only moved here 8 weeks ago and the former owner left no instructions. He cleaned and repaired the system, explained what he had done and I signed up for the maintenance agreement and he shook my hand and left. He is a very good worker and and a nice person Alfredo O. 07/20/17 |
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Tech went out of his way to help us. Very polite ! Robert H. 07/20/17 |
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Josh did a terrific job of explaining my issues and completing the solution. Josh B., Debbie J. 07/20/17 |
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Josh was very professional, detailed and knew what he was doing. He explained everything fully and even changed out my filters!!! Josh B. 07/19/17 |
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We had our Evaporator coil go out of our HVAC unit but Christian and Gilberto worked til 9pm to fix it so we only had to suffer through one day without a/c. Christian and Gilberto really saved the day since we have a 2 month old and went above and beyond for her. Thanks. Gillberto O. 07/14/17 |
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We had our Evaporator coil go out of our HVAC unit but Christian and Gilberto worked til 9pm to fix it so we only had to suffer through one day without a/c. Christian and Gilberto really saved the day since we have a 2 month old and went above and beyond for her. Thanks. Christian M. 07/14/17 |
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ARS is a great company. 07/14/17 |
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A/C went out over night Fri/Sat. I called first thing in the morning and our technician was at our house by 11:30am. Jose was professional and efficient. We discussed the system, he diagnosed and repaired the unit. Ended up being a simple fix but that doesn't take away from the service.
One complaint and suggestion for ARS: We had routine service within two weeks of this event. During that service, the technician (don't know name) performed the basic service but was not familiar with our account or history of service. This unit was installed by ARS in 2012, we had the under house filter installed (and later the air scrubber). With the under house filter, we are supposed to use only the cheap filters in the registers so we don't over stress the blower. This tech recommended the filters be changed and found left over high filtration filters in the garage (my wife didn't know) and installed those. Don't know if that directly resulted in the unit failing but we think ARS and the technician should be familiar with the account that they are making the call to, especially when it is PM call for a long time customer. I suggest that the technician be provided with the account history for the calls they go on so they will already know the make/model/unit type, any installed add-ons, and the service history. In this case, the tech should have known that we have the big filter under the house and should have checked it (Jose checked and replaced on the Saturday call). He should have also known that they were the wrong register filters.
All in all we are happy with ARS A/C service and have been service plan customers for more than 10 years. Jose D. 07/12/17 |
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We had Josh Baker here today. Josh is a very hard worker
and knows his occupation well. Josh B. 07/12/17 |
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Everyone at ARS were the best! Each person was very professional and kind. I am very satisfied with the service, workmanship, and products. 07/12/17 |
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Mr. Holmes was very quick to determine the issue and fixed it. My air is working now. Michael H. 07/10/17 |
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I have been quite frustrated with your work re my AC,. Promises made were never kept. I do appreciate the effort by the supervisor to speed up the process, but I cannot say that the technicians were upfront about what needed to be done and how their temporary fixes would work. I have been quite inconvenienced by this shoddy treatment/work. I have had to endure a very hot house even when techs have assured me that the fix would work. This has been a very trying situation for me. I am not sure that I want to continue with this company and I cannot say that I will recommend them. 07/10/17 |
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ARS / Rescue Rooter of Durham has taken care of my HVAC system for years. They do a great job and take the time to explain the repairs that are needed. Mike Anderson from ARS recently replaced my old thermostat that was no longer keeping accurate temperature. He recommended the Nest thermostat, and it has been fabulous! I have always been happy with the service from ARS and have recommended ARS to friends and neighbors. Mike Trevayne A. 07/08/17 |
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Alfredo gave me excellent service. He discussed information to solve our problems with our system I will be giving our Alfredo name to our friends Mike Motsinger Alfredo O. 07/07/17 |
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Mike performance a maintenance check and my unit and did an outstanding job! Went out of his way to make sure all of my questions were answered. Thank you Mike Trevayne A. 07/07/17 |
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Louis was very knowledgeable and personable. He explained everything he was doing but we never felt pressured to purchase replacement parts. He quickly and efficiently did the work and had us set for the next year. We really appreciated him. Louis M. 07/06/17 |
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The customer service representatives and technicians have always been top notch in terms of professionalism! 07/05/17 |
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(no comment) Gillberto O. 07/04/17 |
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