ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Service Specialist Doug C. conducted a professional preventive maintenance of my air conditioning and furnace system. Additionally, he took the opportunity to explain other optional equipment and services that could potentially improve the effectiveness of the system. Thank you Doug and ARS. Doug C. 09/20/14 |
|
|
|
|
|
Installed a new HVAC and duct work through Home Depot. Best price by a few thousand. They have been back a few times to make adjustments / repair a faulty thermostat valve at no cost. Jim Cameron worked with my budget and got the job done. Mike Piercy followed up with me and verified the system is operating to the designed specifications. They have gone above and beyond their scope of work to make sure I was happy. Jim C. 09/19/14 |
|
|
|
|
|
Roberto was very kind, gentlemanly and professional. He was very knowledgeable as to my HVAC system, and went over and above what I had expected. He changed the cold air return filters, and even took the grill covers outside to hose off and dry. WOW ! I explained that my husband had died recently and he was sympathetic and extremely kind, and explained how often I needed to change the filters, and as to the fan vs. auto settings on the thermostats. Thank you Roberto ! Roberto O. 09/19/14 |
|
|
|
|
|
Chuck Norris, was very thorough and professional when he came to inspect the HVAC unit, We have dealt with ARS for 12 years and would recommend them, thanks Chuck stay dry! Chuck N. 09/19/14 |
|
|
|
|
|
Roberto was excellent, extremely professional and efficient...Can't say
enough good things bout him! Roberto O. 09/19/14 |
|
|
|
|
|
Super technician. Gerry and Justin left no mess at all. All techs should be like them. Answered all questions without seeming to be bothered by what an experienced tech might consider to be a "silly" question. Gerald R. 09/19/14 |
|
|
|
|
|
Super technician. Cleaned up after himself, answered all questions. Wish they were all like him and Jerry. Justin M. 09/19/14 |
|
|
|
|
|
Doug did a great job and confirmed previous technician's reports that our HVAC was on its last leg so we did order a new heating and cooling system. Doug C. 09/19/14 |
|
|
|
|
|
Although I wasn't happy with my 2year old unit not working I did get great service. The blower motor in my unit is going bad. Doug did the diagnostic work and found that the motor was bad. He didn't just pack up and leave afterwards but he did what he could to at least get the unit running. He told me that he was on call for the weekend and that if I had any problems to call him for help. He'll return next week to replace the blower Doug C. 09/19/14 |
|
|
|
|
|
Roberto was great. Roberto O. 09/19/14 |
|
|
|
|
|
Chuck Norris was very nice, thorough and professional when he came to inspect our HVAC unit. He explained what he was doing and the results of his inspection in a way that I understood completely. We have dealt with ARS for over 5 years now and I highly recommend them. Chuck N. 09/19/14 |
|
|
|
|
|
Donnell explained his findings and fixed the problem in a timely manner. He was courteous and friendly. Donnell T. 09/19/14 |
|
|
|
|
|
Chuck Norris, for me was a calming and pleasant experience from this company for a long time. I had complete confidence in him. Chuck explained what he was doing. The weather that day was rainy, lighting, and thunder. He did his job well. I am ready for winter. Thank you Chuck. Chuck N. 09/18/14 |
|
|
|
|
|
Polite, efficient; Made sure all that was agreed to was completed correctly James R., Jonathan W. 09/18/14 |
|
|
|
|
|
Chuck Norris is an HVAC Technician with ARS Rescue Rooter. He has been to our home several times and has always been extremely polite and efficient in finding and fixing the problem. I would rate his service as excellent Chuck N. 09/18/14 |
|
|
|
|
|
Doug just left, he cleaned every thing, made some sound suggestions and explained to me what they do. Very personable and very thorough, I'm good to go for the winter. I'd give him 5 stars. Doug C. 09/18/14 |
|
|
|
|
|
The technician (Caleb Rioux) provided excellent timely and expert service today. Caleb R. 09/18/14 |
|
|
|
|
|
We need a new water heater so I specifically requested Caleb as he serviced our toilet about 1 month previous. He is efficient, gives options to the problem and helps solve it. Very thorough and feel he is very honest Caleb R. 09/18/14 |
|
|
|
|
|
In the seventeen years we have owned our home, we have used only ARS for maintenance and repair of our AC/Heating system. Our unit needed to be replaced and after getting all options from the technician (Preston) and new unit options from sales (Jim C), we had a new unit installed by James and Jonathon who arrived at the appointed time, worked continuously until the job was completed. They were polite, neat, and careful, and did not disturb the house. We would highly recommend ARS for heating/air-conditioning work. Jim C. 09/17/14 |
|
|
|
|
|
Very helpful, efficient, professional. Made me feel comfortable with discussion to replace aging A/C unit with a new one. Ultimately chose to go ahead with the new system, largely based on the way Donnell Tyler managed his service call with me. Donnell T. 09/17/14 |
|
|
|
|
|
Very helpful, efficient, professional. Made me feel comfortable with discussion to replace aging A/C unit with a new one. Ultimately chose to go ahead with the new system, largely based on the way Donnell managed his service call with me Bruce S. 09/17/14 |
|
|
|
|
|
They fixed the surface issue, but didn't stay long enough to discover that there is yet another issue. I will have to call them again. Doug C. 09/17/14 |
|
|
|
|
|
I was extremely pleased with my experience with ARS Charleston and my "comfort adviser" Mark Bily - He was professional and very helpful. I was unsure of the system I needed for my guest house and he took the time to explain all of my options while helping me understand the cost benefits and pros and cons to each system option.
I would highly recommend ARS and Mark to anyone interested in adding a ductless or full house AC system to your home.
I am very happy with the whole process and feel very satisfied with my system and experience. Mark B. 09/16/14 |
|
|
|
|
|
Very helpful, efficient, professional. Made me feel comfortable with discussion to replace aging A/C unit with a new one. Ultimately chose to go ahead with the new system, largely based on the way Donnell managed his service call with me Tom D. 09/16/14 |
|
|
|
|
|
Tom was very professional. He knew the problem and repaired it quickly. He was very neat and clean in his repairs. Would call again, when I have
another plumbing problem. Tom D. 09/16/14 |
|
|
|
|
|
Doug was very informative, knowledgeable and courteous. I have had nothing but excellent technicians service my two units which were installed by ARS technicians Doug C. 09/16/14 |
|
|
|
|
|
Excellent service. Prompt and called before they got here. Technician was timely and efficient. Cleaned up. Very pleasant to work with. Technician was Tom Davis. Would recommend Tom D. 09/16/14 |
|
|
|
|
|
job well done, thanks Chuck N. 09/15/14 |
|
|
|
|
|
After being away from our home for an extended period of time we walked in to a house with the temperature of 89 degrees. It was Friday night. We were able to contact ARS and they put us in touch with Roberto, the on-duty emergency technician. Roberto rushed over to our home and spent 2 hours fixing repairing the a/c unit and making sure the thermostat was working properly. Roberto was a life saver. We would not have been able to sleep in our home. I recommend using ARS as your HVAC company. ARS is very lucky to have Roberto on their team. RB, North Charleston Roberto O. 09/15/14 |
|
|
|
|
|
I recommend Tommy L. as a very capable and dependable a/c tech. He always notified me when he was to arrive.Worked steadly until the job was completed. And was very courtious. Tommy L. 09/12/14 |
|
|
|
|
|
Caleb diagnosed our problem and provided two estimates. He was friendly and professional. Caleb R. 09/11/14 |
|
|
|
|
|
Doug was prompt, professional and quick. Doug gave us several options to make longer term repairs if we needed to. He added freon for us to make it a bit longer until major replacement was required.
Thanks DJ B. 09/11/14 |
|
|
|
|
|
Doug was prompt and courteous and able to fix my HVAC quickly and efficiently. . Doug C. 09/11/14 |
|
|
|
|
|
On time. friendly tech. pricing a little high David J. 09/10/14 |
|
|
|
|
|
Bruce Smith was sent to my home to service my AC system which was not working properly. In a short time he knew what the problem was and made the repairs. He is an excellent technician. Bruce S. 09/08/14 |
|
|
|
|
|
Doug C. was very friendly, professional, and nice person. He went to all of the A/C / Heating units and I feel confident that he serviced them adequately. Good Job! Doug C. 09/06/14 |
|
|
|
|
|
After several hot and humid days on a Saturday afternoon our A/C decided to take a vacation. We had used ARS before for plumbing problems so we gave them a call about the A/C. I was about ready to start calling motels when my wife called. Operator said someone would soon call. We were then told someone would call when they were on the way to checkout the A/C. Doug called and said he would be there shortly. Within 30 minutes of arrival Doug had found and fixed two problems and had the A/C running. Even though it was hot and humid Doug was very courteous and kept us informed of what was going on. As a former service tech myself I cannot say enough about his professional and caring manner. He is an excellent ambassador for ARS Charleston Doug C. 08/25/14 |
|
|
|
|
|
David was very helpful. Our service provided by him was professional. David J. 08/23/14 |
|
|
|
|
|
I've always had good experiences with ARS Rescue Rooter of Charleston. Doug C. was recently dispatched to my home within 24 hours of me calling ARS. He was prompt, friendly and personable. He had the issue with my AC diagnosed within seconds. Within 15 minutes, my AC was back up and running. I thank ARS Rescue Rooter of Charleston and Doug for the prompt and courteous service. To boot, I discovered we had a hornet's nest in the outdoor electric receptacle box on the front porch only moments before Doug arrived. I called the office to ask them to call the tech so he could come around to the side of the house to not get stung by a hornet - they immediately called him and he when he arrived, he informed me he did get the message. The fact that the operator did what she said she was going to do was impressive - it's hard to find that kind of customer service today. 08/20/14 |
|
|
|
|
|
I've always had good experiences with ARS Rescue Rooter of Charleston. Doug C. was recently dispatched to my home within 24 hours of me calling ARS. He was prompt, friendly and personable. He had the issue with my AC diagnosed within seconds. Within 15 minutes, my AC was back up and running. I thank ARS Rescue Rooter of Charleston and Doug for the prompt and courteous service. To boot, I discovered we had a hornet's nest in the outdoor electric receptacle box on the front porch only moments before Doug arrived. I called the office to ask them to call the tech so he could come around to the side of the house to not get stung by a hornet - they immediately called him and he when he arrived, he informed me he did get the message. The fact that the operator did what she said she was going to do was impressive - it's hard to find that kind of customer service today. Doug C. 08/20/14 |
|
|
|
|
|
We have a Geothermal heating&cooling system and have had problems with it for almost four years,then Bruce came out and worked on it. it took bruce about a month of trying to find the cause of the problem,every time he thought he fixed it ,it would work for a day or so then shut down again, but bruce kept trying finely getting the eng. from the manufacture and the man that installed and dug the well together and found the problem and fixed it. Bruce was the only tech. to keep looking and working to solve my problem, Thanks Bruce S. 08/19/14 |
|
|
|
|
|
It was sunday afternoon, my wife and I came back from shopping and she was not feeling well and my A/C was out. I called ARS and within 45 mins Roberto was here. He knew immediately what was wrong and within 10 minutes the bad part was changed and A/C was restored. Sure I could have called the company who installed it when the house was built 1 1/2 years ago but I had lost faith in them and after ARS arrived and Roberto saved the day I signed a service agreement with ARS. My wife is happy, I'm happy. Great job!! Roberto O. 08/17/14 |
|
|
|
|
|
It was sunday afternoon, my wife and I came back from shopping and she was not feeling well and my A/C was out. I called ARS and within 45 mins Roberto was here. He knew immediately what was wrong and within 10 minutes the bad part was changed and A/C was restored. Sure I could have called the company who installed it when the house was built 1 1/2 years ago but I had lost faith in them and after ARS arrived and Roberto saved the day I signed a service agreement with ARS. My wife is happy, I'm happy. Great job!! Roberto O. 08/17/14 |
|
|
|
|
|
Doug did an awesome job. He had to make 2 trips due to weather. He was able to complete all the servicing even though it began to rain heavily. Doug C. 08/11/14 |
|
|
|
|
|
We have used ARS for years and have never had a bad experience. Every single technician that has stepped foot in our home is professional, punctual, courteous, considerate and knowledgeable of their craft. We always get a courtesy call when the tech is on the way. We get feedback when they are finished. Never feel like they are trying to upsell an un-needed service or product. They say what they will do and they do it... enough said! David J. 08/11/14 |
|
|
|
|
|
ARS can be proud that an employee, Roberto, has such high praise for the company he works for and gives a 110% of himself to make sure the customer is happy and satisfied. Roberto O. 08/08/14 |
|
|
|
|
|
Great service call including an accurate summary of systems and service. Doug C. 08/07/14 |
|
|
|
|
|
ARS was AMAZING - they sent Matt out immediately the same day we called.
He fixed everything and left no mess.
I will recommend them to EVERYONE and I certainly changed my yearly service to them, as well! David J. 08/07/14 |
|
|
|
|
|
Doug 1806. Very efficient and personable. Doug C. 08/07/14 |
|
|
|
|
|
David Jackson performed our regular maintenance check-up today and did a fine job. He was on time, he was quick and efficient, and he provided me with excellent feedback. Good job! David J. 08/05/14 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.