ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Tom went above and beyond to fix our plumbing issue. Unfortunately, more plumbing issues will come, but I will not hesitate to call Tom and the ARS team for our service needs. Tom D. 11/05/12 |
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Roberto earned 5 stars. Roberto O. 11/03/12 |
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Bruce knows his stuff! He serviced our unit and examined the air handler. He told me I ll bet its the core It was. The sniffer backed up his statement. He seems professional and is friendly and courteous.In my opinion he is a deffinite asset to your company. Bruce S. 11/01/12 |
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Excellent service. Very thorough and & concietious. Found where we were having problems and recommended appropriate action. I'm very satisfied and would like to work with him again. Roberto O. 10/30/12 |
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I think ARS people are very professional and efficient. Your main contact, Jimmy Williams always seemed concerned that you were satisfied with ARS. He is a good PR man.Thank you
Clifton Jimmy W. 10/30/12 |
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ARS did a fantastic job installing a new heating/cooling system into my grandmother s home. Jimmy W. was very friendly, informative and knowledgeable about the product. We were quoted a very fair price for the unit. We selected ARS because we were very pleased with Jimmy W. during the in home consultation. Lisa W Jimmy W. 10/29/12 |
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Roberto did a great job. He was very efficient and informative. Roberto O. 10/29/12 |
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Tony was the greatest. he was very informative as he made the repairs. I would certainly request him in the future and please pass along to the proper parties and Tony!! Anthony C. 10/26/12 |
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The service was great, they were extremely fast and the guys were very nice! We will recommend and use them again. John O. 10/25/12 |
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Roberto has been to my house on several occasions in the past few years. He recently was here for my semi-annual checkup, and as usual, he was very professional and personable. He kept me advised on what he was doing and what he may have discovered. I would be glad to have him continue to watch over my equipment. Roberto O. 10/25/12 |
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We had ARS to our home for service today. Anthony was GREAT! I could not be more pleased with his professionalism and I really enjoyed today's service call. Anthony C. 10/24/12 |
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Anthony is a great employee and I was very impressed with his work! From now on, I will be requesting Anthony to come to my home when needed! Anthony C. 10/24/12 |
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Roberto did an excellent job today servicing my air conditioning/heat unit. He was professional & polite. He even changed my air conditioner filters. Roberto O. 10/24/12 |
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Jimmy W did an excellent job! Jimmy W. 10/22/12 |
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On time. Very professional, courteous. No mess left. Explained everything very well. Roberto took care of my summer maintance also earlier this year. Glad to see him still with ARS! Roberto O. 10/22/12 |
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On time. Very professional, courteous. No mess left. Explained everything very well. Roberto took care of my summer maintance also earlier this year. Glad to see him still with ARS! Roberto O. 10/19/12 |
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They were extremely fast and efficient. Will absolutely use them again.!! John O. 10/19/12 |
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Frank C. did a great repair job and also came across as very honest, which is hard to find these days. We were looking at a huge repair bill, and he checked with the manufacturer and found out that our parts were covered under warranty, saving us hundreds. Can t thank him enough! Frank C. 10/19/12 |
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Roberto was very thorough in his semi-annual inspection of our HVAC system. His demeanor was also very pleasant and friendly. I ve always found my experiences with ARS Rescue Rooter to be nothing but professional and am continually impressed and satisfied with their service Roberto O. 10/17/12 |
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Job well done - on time and friendly. Recommended useful additional service but no pressure to do take it. Very knowledgeable about the field of work. Roberto O. 10/16/12 |
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Roberto was stellar in handling no only my broken unit problem, but also completed my winter check in a timely and professional manner. He also managed to set up an appointment with an ARS Sales Representative for the next business day so that we would have a replacement unit as soon as possible. Roberto is a STELLAR technician! Roberto O. 10/12/12 |
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Roberto was stellar in handling no only my broken unit problem, but also completed my winter check in a timely and professional manner. He also managed to set up an appointment with an ARS Sales Representative for the next business day so that we would have a replacement unit as soon as possible. Roberto is a STELLAR technician! Roberto O. 10/11/12 |
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pleasant, knowledgeable, would have him again. Bruce S. 10/08/12 |
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ARS arrived quickly, identified the problem with my AC unit and fixed it quickly and with a detailed explanation I appreciated. The technician Roberto was pleasant and professional. I will definitely call ARS again should I have a need. Roberto O. 10/03/12 |
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Had a cold water leak, under the concrete slab. Tom Davis was a very courteous, knowledgeable, and pleasant employee. He gave me 3 options to help me fit the repair into my budget. Explained everything he was doing and cleaned up after finishing work. Would use your company again. Tom D. 10/03/12 |
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Roberto was an excellent technician. He was knowledgeable and readily addressed any questions or concerns we had. A credit to ARS! We would like to request him again should the need arise Roberto O. 09/29/12 |
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Bruce Smith was our technician and he was just awesome. The problem was solved quickly and his knowledge was so vast that everything was taken care of in no time. He informed us of the importance of maintenance and then made suggestions that would enhance our system. We would highly recommend ARS and Bruce Smith; great company and great service. Bruce S. 09/27/12 |
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great service, friendly and good knowledge of the system. Roberto O. 09/25/12 |
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This gentleman arrived for the scheduled appointment on time. He performed his duties in a professional manner and represents his company well. The quoted price was excellent and the job was well done. I would certainly recommend him and your company if asked for a quality company. Tommy L. 09/25/12 |
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Roberto with ARS was fantastic. Not only did he quickly fix our air conditioner, but he explained how to prevent the same problems in the future. We currently have no system in place that cleans, disinfects, and deodorizes our air. After finding mold in our system, Roberto recommended several systems. Since air conditioners are not my forte, Roberto patiently and thoroughly explained my options until I felt comfortable making an informed decision. Will definitely be requesting Roberto come back when we get our new system installed. Roberto O. 09/24/12 |
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I will continue to depend on ARS because of the wonderful customer service and service work done on my AC unit. FRANK C is the reason hands down. He was on time, did exactly what he said, friendly, honest and made me feel so much better after some negative experiences. i would tell anyone to ask for FRANK C for sure.
Management staff did the right thing as well~ Frank C. 09/23/12 |
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ARS, Anthony, Sandra, Jerry, Mark and another technician were wonderful from start to finish!! I had superlative experience from beginning to end in what turned out to be complex replacement of a 4th story HVAC system. I will use the ARS crew again in a heart beat and know that they earned every cent! Thank you for going to Myrtle Beach for parts, working til 11pm to make sure my weekend company were cool and thank you for using experienced technicians who did not give up when old wiring in obscure locations slowed the installation hook up. Great team! Sandra M. 09/22/12 |
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ARS, Anthony, Sandra, Jerry, Mark and another technician were wonderful from start to finish!! I had superlative experience from beginning to end in what turned out to be complex replacement of a 4th story HVAC system. I will use the ARS crew again in a heart beat and know that they earned every cent! Thank you for going to Myrtle Beach for parts, working til 11pm to make sure my weekend company were cool and thank you for using experienced technicians who did not give up when old wiring in obscure locations slowed the installation hook up. Great team! Anthony C. 09/22/12 |
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ARS, Anthony, Sandra, Jerry, Mark and another technician were wonderful from start to finish!! I had superlative experience from beginning to end in what turned out to be complex replacement of a 4th story HVAC system. I will use the ARS crew again in a heart beat and know that they earned every cent! Thank you for going to Myrtle Beach for parts, working til 11pm to make sure my weekend company were cool and thank you for using experienced technicians who did not give up when old wiring in obscure locations slowed the installation hook up. Great team! Jerry R. 09/22/12 |
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My experience with ARS is a very positive one. The technician is very knowledgeable and seems to take pride in being able to to do a great job. He explained his recommendations and gave me a very detailed update on my system. He is the same technician from my first visit and his professionalism is truly appreciated!!!
Note: I purchased the service plan when on my initial ARS visit earlier this year and right on time, they called and reminded me that it was time to check my system for the winter. The system check was at no additional cost since I had previously purchased the service plan. Roberto O. 09/20/12 |
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Yesterday, I noticed my downstairs heat pump wasn't working. I contacted a company with whom I have a maintenance agreement for my home appliances and my two heat pumps. I requested they give the repair to ARS since I have a preventive maintenance contract with them. They were able to do that, so I canceled that repair request and contacted ARS direct this morning. They were able to set up an appointment window today! My repair technician was Bruce Smith, who had performed PM on my units previously. He quickly diagnosed the problems, made the repairs, and had my downstairs unit cooling in less than 90 minutes. Even though I could have possibly saved money by having my home appliance and heat pump company contract the work out to some fly-by-night company, I knew that ARS would properly repair the unit and quickly, rather than having to possibly wait days for a repair from someone else. Thanks ARS! Bruce S. 09/19/12 |
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Due to an over promising and under delivering salesman we were left with no air conditioning, 100+ days, company due to arrive, and an elderly dog that was struggling with the heat. Sandra McLeod saved the day by driving to Lowes, buying and installing room air conditioners in our home to get us through the weekend. She then saw to it that equipment and techs showed up and got the job done. It wasn't right the first time, so she once again stepped in and made it right.
If the rating were for Sandra, it would be 5++ stars. Sandra M. 09/18/12 |
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Roberto came to service our unit today. He represents your company very well. He is prof. dressed, very well informed and did not miss any details. Had some very helpfurl suggestions for us. Thank you Roberto, for a job well done. Gary and Susan Champ Roberto O. 09/18/12 |
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Roberto O. provided service on my home A/C unit Saturday 15 Sept 2012. He quickly found the problem and proceeded no work none stop until the unit was/is working properly. With hard working and courteous employee like this I will definitely use this company again. Roberto O. 09/15/12 |
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Roberto was on time, courteous, knowledgeable, kept us informed of what he was doing and what he found , and made recommendations for improved long term system performance. He is an asset to your business. I am not pleased that the Guardian Air system you installed 3 years ago is not functioning and requires big bucks (about equal to the original cost) to make operable. Roberto O. 09/15/12 |
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In the past year, Evan Wiskoff has done an exceptional job working with the EnergyWise Rebate programs. He is very responsive and always provides us with quality information. Evan has played a key role in our ability to streamline the processing of his customer's rebate applications. The additional time Evan and Dave spend with our programs truly shows the importance they put on customer satisfaction. It has been a pleasure working with a company that responds in a timely and effective manner. Evan W. 09/14/12 |
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wonderfull service.your technician was great! offered additional and usefull information. Roberto O. 09/13/12 |
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