ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Good Job Doug. Thanks for the service. Genny Starr Doug C. 08/05/14 |
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David was professional and pleasant. Did the job and did not waste time. He explained what he was doing and the results. I appreciate someone who knows what they are doing. David J. 08/05/14 |
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David Jackson did my semi annual inspection on the HAVC system. He was polite, experienced, professional and I was impressed with him.
ARS responded positively to my request before this service visit to cut out the up selling by their technicians as it calls into doubt their professional objectivity.
There was none of that during this visit. David J. 08/05/14 |
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ARS was a pleasure to deal with on a early Saturday morning. .David Jackson was very professional and polite. He had my problem resolved in record time. Highly recommend David and ARS.
Coleman Bramlett....Kiawah Island David J. 08/02/14 |
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Prompt, courteous and helpful service. An asset to ARS! Roberto O. 07/30/14 |
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Doug C. was quick and thorough in fixing the AC issue. Thanks. Doug C. 07/30/14 |
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I live on property with a well. All of a sudden, no water. Panic sets in. So I called ARS and they had someone out to me within the hour (no mean feat, since I live out in the sticks). Tom Davis was the Tech for ARS. Within minutes, he diagnosed the problem and gave me options. He had to get a part from in-town, but was back in a jiffy, and I was up and running (read "flushing") right away. Tom was efficient, professional, courteous, and easy to chat with. I really appreciate the work, except for the fact that it was done too quickly, and now I have to go to work instead of having the day off... :) Tom D. 07/30/14 |
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I want you to know how fortunate you are to have Tom Davis representing you. From the mid-1970's when you provided service to my office and lab as Atlas, through the past 23 years when you serviced my home as ARS Rescue Rooter of Charleston, all of your personnel have been knowledgeable and professional. Tom Davis is exceptional. It may be that I've recently seen a lot of his work during two service calls, and had more opportunity to see how you operate in detail, but he is impressive. We suspected a leak in our water service line. he inspected the line and discussed our options in detail and in writing He patiently answered our questions and allowed us time to consider. I was concerned about the diameter of the line and pressure drop over its 435 foot length. He did calculations to confirm sufficiency, and explained that because the proposed 1 inch diameter PEX line would not have sharp bends like the existing 1 1/4 inch PVC line. there would be less friction loss and water pressure would be the same or better. He finished the line replacement in one day, being very careful to avoid unnecessary damage to lawn, walkways and driveway, even though everything was very wet from heavy rain.
Four days later we woke to find we had no hot water. Mr. Davis responded again, evaluated the situation, explained that it appeared that a power surge during a recent thunderstorm had damaged the circuit board controlling the water heater, presented options for repair or replacement, listened carefully to our questions, answered us knowledgeably and patiently, and proceeded to pick up and install a new water heater as we requested.
Thank you for your exceptional work. As I get older and less physically capable its more important to me to have your services available. Tony C., Tom D. 07/24/14 |
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Highly recommend this company, they were able to serve me the day I called which was very important given my kitchen sink was not operable. The technician was friendly, professional, and efficient. The cost was very fair and the quality of work done was to my satisfaction Tom D. 07/23/14 |
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ARS Rescue Rooter came out on a seconds notice to fix my air conditioner in 95 degree weather.What a great company. A very knowledgeable and respectful young man came to my home.I rate this company a five. Doug C. 07/09/14 |
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I am so pleased with the service we received with Doug. He was very pleasant and helpful. He made sure we got what we needed that day he came out to give us AC. He was wonderful! So pleased with the service we received. Doug C. 07/02/14 |
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Doug did an very good job on our AC 6/11 the reason why this is late my P C was down keep up the good work Doug #1806. Mr & Mrs. Guy. Doug C. 06/25/14 |
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For Doug #1806 @ ARS:
Excellent service, very thorough, explained the problem and corrected it.
Good effort. Doug C. 06/23/14 |
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great service, it took Doug about 5 min to find the problem. It was fixed and cool air was on the way in about 10 min. we now have a service contract to keep it cool.thanks for the great job. Doug C. 06/18/14 |
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Doug (#1806) came to repair our A/C on June 11th. He was timely, efficient and very friendly. Thank you Doug!
Hope Chopra Doug C. 06/17/14 |
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Shout out Doug c for fixing a problem I as having for five years. 06/05/14 |
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Mr Doug C fixed a water leak problem I was having since this unit was installed May 2009. I was constantly calling about this problem over and over. We'll Doug C arrived this time and found out why I was having this problem.None of the other technicians was able to fix the problem.I gave Doug C five stars. I would to give Doug C a shout out. Doug you are the man. Doug C. 06/05/14 |
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Tom was very knowledgeable, efficient, and polite. He went above and beyond all expectations. A++++++++ Tom D. 06/04/14 |
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Doug C repaired a water leak problem I was having with my ac unit located in the closet in my home that I kept calling and complaining about since may of 2009 when the unit was installed.After many calls to ars I finally got a ars tec who new what the problem was.He repaired same this day June 3 2014 .I don't have the water leak problem any more.5 stars for Doug you are the man. Doug C. 06/03/14 |
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Was on time and very professional in all aspects of the job. Explained workings of new system very throughly. Thank you. Tom D. 06/03/14 |
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Extremely helpful, very knowledgeable, very efficient. Tom went above and beyond all expectations. A+++++++++ 06/02/14 |
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Extremely helpful, very knowledgeable, very efficient. Tom went above and beyond all expectations. A Tom D. 06/02/14 |
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Extremely helpful, very knowledgeable, very efficient. Tom went above and beyond all expectations. A Tom D. 06/02/14 |
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Doug was on time, friendly, quick and efficient work. Would highly recommend. Doug C. 05/30/14 |
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Great job Tom! Very professional, polite and on time! Tom D. 05/28/14 |
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Had my semi-annual system check-up. Doug was my technician. He took about an hour to service two heat pumps. Very friendly and very professional. He offered a couple suggestions on some things that I might consider for future consideration.No pressure from him. Overall, a good visit. Doug C. 05/27/14 |
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Doug was on time and very polite. He quickly got to work and checked my AC system completely. He even changed the burned out light bulb in the attic. Good Work! Doug C. 05/15/14 |
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Doug was great! He clearly communicated to me what the problem was and options to resolve it and to help my a/c in the future. I had called last night, sunday, and I had actually spoken to him and he let me know the charge would be more expensive for a weekend night than if i were to call back monday morning, loved he was conscious about money for a customer he did not even know! he was here quickly, worked efficiently, and now my house is finally cool again. Thank you!!! Doug C. 05/12/14 |
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Roberto was very knowledgeable. He did a thorough job. We have a new home and even though our A/C system is brand new, he still took his time and went over every component of our system. He is honest and very helpful with explaining the services and products. Roberto O. 05/08/14 |
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Very nice and helpful. Thanks Doug 1806 Doug C. 05/06/14 |
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Tom Davis was super. I had leaks in the ceiling of my garage due to a frozen pipe. He took care of the problem with a minimum of disruption and mess after offering several options. He was so easy to work with and explained everything so I could easily understand it. He clearly knew his business and I felt so comfortable and trusting with him Tom D. 04/21/14 |
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Very thorough, knowledgable, and professional. Bruce S. 04/18/14 |
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Roberto was well trained and well behaved. he did some extra check points for me and he educated me as well. Roberto O. 04/12/14 |
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Very professional and knowledgable Doug C. 04/10/14 |
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Thanks to Roberto for being punctual, courteous and knowledgeable. He assessed the problem and fixed it. Couldn't have asked for better service. Roberto O. 04/09/14 |
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Doug 1806 the service tech was very efficient, thorough, and professional 04/4/14 at my house . He also took care of my office issue on 04/03/14 and was terriffic. Doug C. 04/04/14 |
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Very professional. Answers questions and explains thoroughly about the workings of the A/C system. Very personable. Roberto O. 04/04/14 |
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Doug went above and beyond what was required! Doug C. 04/01/14 |
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Roberto from ARS was on time and professional. He completed the service and made some recommendations. All service was competed in under an hour. Roberto O. 04/01/14 |
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Knowledgeable and friendly. He did a good job. Tom D. 03/28/14 |
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DOUG CAME TO OUR HOUSE TODAY TO PROVIDE OUR MAINTENANCE SERVICE. HE WAS PROFESSIONAL, YET PERSONABLE. I ENJOYED TALKING WITH HIM AND LISTENING TO HIS SUGGESTIONS RE: OUR HEATING/AIR SYSTEM. I WOULD DEFINITELY ASK FOR HIM, AS OUR MAINTENANCE MAN AGAIN!
MIKE WILCOX
MT PLEASANT
SC 29464 Doug C. 03/26/14 |
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TOM DAVIS WAS A OUTSTANDING GUY WITH PROVIDING EXCEPTIONAL SERVICE AND A JOB WELL DONE. SO VERY FRIENDLY AND HE ANSWERED ALL OF MY QUESTIONS. I WAS SO HAPPY TO SEE THE NEW HOT WATER HEATER ALL INSTALLED AND WORKING ASAP. I WAS A SATISFIED CUSTOMER. Tom D. 03/23/14 |
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Mr. Bruce Smith was very professional and knowledgeable about his job. This was deeply appreciated. Bruce S. 03/20/14 |
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Doug was excellent. He was very thorough, efficient, and courteous. Doug C. 03/19/14 |
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I highly recommend the technician I had this morning from ARS. He was helpful & efficient & explained benefits of the UV light. Also sealed the AC hood to keep critters out. I will request him next time for sure! Bruce S. 03/18/14 |
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ARS is a great company. Roberto was my service person. He was very friendly, knowledgeable and explained everything he did. He did a super job. Roberto O. 03/17/14 |
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Doug (1806) arrived today to perform annual maintenance on our 2 air conditioning/heating units. This is the second time Doug has been to our home. He is always polite, courteous, informative (of any issues or concerns) and efficient. We trust his work and recommendations. Doug C. 03/14/14 |
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Doug was efficient and managed to correct some longstanding issues with my air-conditioning system! Thank you, Doug! Doug C. 02/21/14 |
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ARS came exactly when they said and it was after 5pm when we made the call. Fixed the leak for a reasonable fee. John, the serviceman, was courteous and knowledgeable. They get my recommendation. John O. 02/18/14 |
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Bruce was very helpful in explaining what he was going to do with my HVAC system, what he found, what I needed or did not need. He is a very pleasant person and his demeanor and knowledge earned my trust. Bruce S. 02/02/14 |
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