ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Bruce - always does a great job - customer friendly - honest, dependable Bruce S. 12/10/14 |
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Bruce Smith handled our winter maintenance. He is polite and knowledgeable and always answers my questions. Also, he tolerates my two terriers that usually drive people crazy!
He has done maintenance several times for us and hope he continues because he seems to know what he's doing. Bruce S. 12/10/14 |
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All ARS employees involved did a fantastic job on my ducts. Joey was a great salesman. James and Jonathan were very professional. And Robert (only with the company for one week) represented you extremely well! I plan on contacting you again when I need a new system. James R., Joey B., Jonathan W. 12/09/14 |
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Doug Cullen at ARS Rescue Rooter is efficient at working on Carrier Units as well as other AC/Heating units. Thanks ARS. Doug C. 12/09/14 |
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Doug Cullen is professional, friendly & excellent at his job. I always request Doug, because he is thorough and competent at his work for ARS. He is Carrier certified, so he knows how best to keep our unit running excellently.
Suzanne C. ; Summerville, SC Doug C. 12/09/14 |
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Bruce has been servicing our units (3) for our semi-annual maintenance for three years and has ALWAYS done a very professional job. He is on time, reliable, and very friendly. We truly appreciate his service.
Miriam and Jim Leib Bruce S. 12/09/14 |
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Great Service! Doug C. 12/08/14 |
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Doug was very courteous and professional. He explained everything in detail. He was thorough and answered all our questions honestly. He's the most pleasant technician we've had. Job well done! Doug C. 12/08/14 |
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Matt was excellent!!! He was here to make sure that my problem was completed and taken care of. I needed a part and he went immediately and picked it up. He made sure that the heat was running before he left. They was a glitch in that the outside unit and thermostat were not in sync and Matthew made sure that it was in working order before any paperwork was signed. IF I need my AC/ heating unit checked again, please send Matthew. Matt S. 12/08/14 |
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received great installation and follow-up service from these technicians, would highly recommend them DJ B., Josh P., Mike P. 12/08/14 |
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Chuck Norris of ARS Charleston,helped diagnose an HVAC problem previously reported by another technician on a Home I was selling to a buyer of mine. He also alerted me to the fact that the Gas Hot Water Heater showed evidence of leaking and needed to be looked at by a plumber. He provided me with a $50. 00 'Gift Card for any work exceeding $200.00 on the Water Tank and we promptly called ARS Plumbing division and they were out the same day to repair the HWH. Thank you Chuck and ARS. As a Realtor, I appreciate your expertise and effort to go above and beyond. Pat Broghamer, Realtor Charleston, SC IwantToLiveInCharleston.… Chuck N. 12/07/14 |
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He had a good attitude and was very helpful and kind Matt S. 12/07/14 |
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Caleb was polite, friendly, neat, and did a great job. He clearly takes pride in his work and is respectful of the home he's working in. I will definitely call you again for any plumbing work I need done! Caleb R. 12/07/14 |
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eally great job. New Heat Pumps installed quickly, with many items improved above the basic replacement of old equipment. Friendly people, cleaned up even the smallest bit of waste. Outside equipment looks very nice with everything level square and very professional looking. thanks guys. Dwayne S., Linzell F. 12/06/14 |
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good service very nice technician Roberto O. 12/05/14 |
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good service Roberto O. 12/05/14 |
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Doug C. arrived on time and was very courteous and professional. Doug C. 12/05/14 |
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Chuck Norris was on time and efficient. He explained the services he performed. Chuck N. 12/04/14 |
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Chuck did a very professional for my semi-annual check up. He was very helpful and did an excellent job on all the required services. He came when promised and was quick and efficient
everything you could ask of a service tech Chuck N. 12/04/14 |
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Chuck Norris was through and a professional when he completed the preventive maintenance of my HVAC Units. Thanks, Fred Chuck N. 12/04/14 |
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Friendly technician quick and efficent Roberto O. 12/04/14 |
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Matt S showed up at the expected time, was professional, pleasant and completed work in a timely manner. Delightful young man that ARS should be proud to have as one of their technicians. Matt S. 12/04/14 |
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Mike was great to deal with.
He went the extra mile several times to exceed our expectations.
You are blessed to have him working for you. Mike P. 12/04/14 |
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RV was awesome.
His honesty and knowledge and assessment of our needs made our decision easy.
Kudos to you for hiring this type of professional. Robert V. 12/04/14 |
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Doug is an excellent rep for your company. HE IS VERY PROFESSIONAL, COURTEOUS AND KNOWLEDGEABLE. As a result of his honest assessment of our system, we decided to replace rather than put more money into a lemon (which was purchased by our builder). Doug C. 12/04/14 |
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Bruce Smith with ARS was very courteous and professional when he serviced our unit. Bruce S. 12/03/14 |
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Bruce Smith was very nice and knowledgeable and a very kind person. He found the problem and ordered the part to take care of the problem. Coming back tomorrow to put the part on. We also had some questions about the UV light and he was very helpful with that information. He was also very careful inside our home and left it clean. Thanks Bruce Bruce S. 12/03/14 |
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Bruce Smith made it all a very pleasant experience. He was very kind and informative. I fully understood the process with my heating and air service. Bruce explained everything in detail. Thanks Bruce for a great job. Bruce S. 12/03/14 |
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Roberto came to the door introduced himself, I showed him the machines to work on. He went right to the job and then explained to me what he did and what will be needed. He was very informative. Thank you! Linda McGrath Roberto O. 12/03/14 |
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Matt was professional in demeanor, pleasant, and explained what needed to be done and then what he did. I am very happy with his service. Matt S. 12/03/14 |
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Bruce S was professional, friendly and explained a lot about heat pumps to this recently arrived Northerner. He quickly diagnosed the problem and fixed it. I really value how he taught me and would be glad to recommend him highly. Bruce S. 12/02/14 |
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James and Johnathon installed our heating and air conditioning system on the 20th 0f November,they were very knowlegable and professional and very likeable,We were very,very satisfied and would recommend them to everyone.When they finished the job they cleaned everything up.and everything was left exactly in the same condition as when they arrived,this to me was very impressive.Iwill not hesitate to tocall them again if I need their services,this is a great Company. James R., Jonathan W. 12/02/14 |
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Doug C. really knows his stuff. He is a pleasure to be around. Prompt and courteous are two characteristics that describe him well. It is a pleasure to be around someone that enjoys their job as much as he does. Doug C. 12/02/14 |
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Doug C. with ARS recently serviced our heating and air conditioning units, and we are happy with the professional and courteous manner in which he did his job. He was on time for the appointment, he covered his shoes each time he entered our home, and he efficiently completed his work. His servicing our units will help keep them running properly. Doug C. 12/01/14 |
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Very courteous and professional, thanks ! Chuck N. 12/01/14 |
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Mr Bruce Smith was very professional, courteous and friendly. I'd recommend ARS! Bruce S. 12/01/14 |
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Bruce Smith has serviced my units before. We immediately recognized each other at the door. He is very thorough with his inspection and explains everything I need to know. I had wanted his personal card so I could request him next time, but when he told me about this contest, I was more than happy to 'root' for him. Bruce S. 11/30/14 |
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Bruce Smith has been my service technician for five or six years. He is extremely knowledgeable and very nice. I trust his opinion and expertise. I always request him for my service appointments. ARS is a great company and very dependable. I have never had a bad experience. Bruce S. 11/29/14 |
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Roberto O. provided fast courteous service during a regular maintenance visit. Was here on time, did his work efficiently, and explained his recommendation in a professional manner. Roberto O. 11/28/14 |
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Tony was personable, efficient and thorough. Highly recommended. Tony C. 11/26/14 |
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My heat went out and I decided to get a new HVAC unit installed. I submitted a request for in in home consultation on Wednesday night and ARS responded first thing in the morning Thursday. I asked for an in home appointment on Saturday and scheduled it. Saturday (Nov 22) morning they called to ask if they could come early since another appointment cancelled. So they ended up showing up over an hour early which was great. After drafting up multiple options we came to agreement for an install and scheduled the install for Tuesday morning (Nov 25). The install team showed up promptly as promised. The team was excellent and far exceeded expectations. They arrived on time on a rainy day. They first thing they did was put down floor mats to protect my carpet and wood floors. They went straight to work removing the old system and worked pretty much non-stop for the next 8 hours or so. The quality of work was outstanding. The crew was professional and courteous and made sure I understood the new system, warranties, and answered any questions I had. I would highly recommend this company based on the experience I had. Thanks go out to Joey, James and Jonathan for their excellent service. James R., Jonathan W. 11/26/14 |
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Bruce Smith from ARS/Rescue Rooter Charleston is the one we always request for the bi-annual maintenance for our HVAC system. We trust Bruce to always be honest about what our system needs. Bruce S. 11/25/14 |
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Doug C. was courteous, thorough and quick. Thank you Doug! Doug C. 11/25/14 |
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Very courteous and helpful. Chuck N. 11/25/14 |
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Doug C was very helpful Nd informative and courteous Doug C. 11/25/14 |
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Doug C serviced our system today. He was very professional, worked steadily and explained his findings. I would welcome him back anytime Bruce S., Doug C. 11/24/14 |
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Caleb did an excellent job of diagnosing my sewer drain piping problem. He explained the current situation and what needed to be done. Caleb completed the job in one afternoon and showed me the inadequate piping he had removed. Caleb R. 11/24/14 |
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ARS is an outstanding company that has always provided us with excellent service. Their technician Doug C. was very professional and did a wonderful thorough job. Very pleased and will definately call them again. Doug C. 11/24/14 |
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I call ARS Charleston whenever I have problems with plumbing and have not been disappointed. James R. was our latest serviceman and my husband and I were very pleased with his work which was done quickly, explained thoroughly, and cleaned up after completion. James was neat, well spoken, and polite. After completing the initial job he asked if there were any other plumbing concerns. We appreciated his thoroughness and would recommend him with no reservation. James R. 11/22/14 |
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ARS - our choice for HVAC service/repairs/installation since 2003. Roberto O. has been our tech a few times. He is always very pleasant, very professional and very knowledgeable. Takes the time to explain everything! Goes above and beyond to insure that he answers any questions one might have. It is a pleasure to work with him. Very positive energy! Roberto O. 11/20/14 |
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