ARS / Rescue Rooter Charleston - Our Reviews
Overall Rating
(1012 Reviews)
(414 Reviews)
(141 Reviews)
(8 Reviews)
(106 Reviews)
(32 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(177 Reviews)
(4 Reviews)
(43 Reviews)
(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Charleston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Roberto was very professional and skilled at his task. So much so, I'D LIKE TO REQUEST HIM TO BE OUT PERMANT TECH. Simone R., Roberto O. 09/05/16 |
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(no comment) Hope Y., Joshua B. 09/03/16 |
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Thank you Roberto ! Great Job ! 08/30/16 |
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I would like to thank Roberto O. for his quick diagnosis and repair of my air-condition unit on Kiawah Island. He is a true professional, certainly deserving commendation. Thank you Roberto! Roberto O. 08/30/16 |
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ARS phone system was not receiving calls Monday morning August 29, 2016. Simone retrieved my cell number from my call attempts, and she called me to see how ARS could assist me. That alone is smart customer service. Simone herself was very gracious and helpful. She got the service scheduled right away to resolve my A/C problem. She knew from ARS records the status of my installations and was able to predict that the service would be covered by an extended warranty on the unit that isn't functioning. She was able to figure out which unit was having the problem and what it's service and warranty status is. Simone R. 08/29/16 |
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Thank you Roberto for fixing our air conditioner. You kept us up to date on the status of the part and was here immediately when the part was received. The communication is lacking in so many other companies but you were great! We really appreciate your professionalism. Thank you again!!! Roberto O. 08/11/16 |
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Great experience! From the customer service desk to the Service Supervisor to the Tech who arrived to save the day. I would recommend you to any and all who would need our services. Thank you. 08/10/16 |
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I go home at 7:00 p.m. to discover my house was 88 degrees! I was thinking how can I do this as no way could I be off work the next day for repair service but I was breaking out in a heat rash. Was going to go to a hotel so I called ARS to beg for first a.m. appointment and hoped my neighbor would bail me out. Found out there was a repairman who had started home but would come all the way back to help me. I was so GRATEFUL. He came back and fixed it and by 11:00 p.m. I was back to a cool and comfortable home. Dave was professional, courteous, made me feel at ease, explained what was broken showed me the new part installed. I am forever grateful to Dave, his supervisor who got him there and assured me they were there to assist me even though was so late, and to all at ARS. Oh...p.s...my poor little hot kittens thank you too!! David J. 08/10/16 |
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On going problem with condensation line leaking and damaging ceilings. ***** and ***** rerouted line. ARS Charleston covering damages. ***** was highly competent solving leak. Ceiling to be repaired by ARS. We are thankful. Dr. ******* Mauro C. 06/10/16 |
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Darriel and Josh were extremely professional and courteous during the install. They demonstrated real team work. They explained the new system and its features with patience. They are excellent representatives for ARS. DJ B. 04/02/16 |
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Great work and leadership on this job. Linzell F. 02/14/16 |
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I have never been disappointed with the service I have gotten from ARS. Technicians are courteous, efficient, and the cost is upfront. They usually make their appointed time slots and work hard when here. They have always pointed out flaws in my old plumbing that need correction which I greatly appreciate and expect!. 01/29/16 |
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William Mori installed my new toilet and vanity in my house. It was not an easy job since the vanity was not readily useable since its back was still pretty much closed up. William did a great job opening it up for me and toiling at getting it installed. The plumbing needed great adjustment too since my antique house has funky plumbing. I think William went far and beyond the normal to get my job done excellently. William has a great sense of humor and was very easy fellow to get along with too. I am very impressed with his work and would ask to hi m again when I have a plumbing need ion the future for sure! Thanks William, summa cum laude! Willam. 01/29/16 |
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very dissatisfied with the new unit. And your techs no nothing. They have installed 3 different thermostats and the unit is still not operating properly. the salesman Jim was just looking to make his commission. will never do business with you again!!! I will spread the GOOD WORD TRUST ME!! 01/16/16 |
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I AM NOT PLEASED AT ALL WITH THE TERRIBLE SERVICE THAT I GOT Jim C., Robert V. 01/16/16 |
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For years, I have hated dealing with ARS - but today, finally,a professional service tech who actually knew what he was doing. Kudos to Doug for quickly diagnosing and fixing our problem. And a super nice guy! Doug C. 01/04/16 |
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Matt s was very prompt professional great Job will recommend to friends Matt S. 12/14/15 |
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Matt s was great 12/14/15 |
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Doug went above and beyond what was necessary to get the job done. Service was timely, professional, and overall, a pleasant experience. 12/03/15 |
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I called on Tuesday to schedule routine maintenance service and was able to get an appointment for the next day with the wait window being from 11:00am - 2:00pm. I was pleasantly surprised when Doug C, my HVAC tech called a little after 12:00 to say he was on his way. Doug was very polite and personable. He went above and beyond what he needed to do for the maintenance inspection. For example, he brought in my newspaper that was in the driveway, changed my air filter, and replaced a dead light bulb in my attic. Doug performed the routine maintenance inspection as well as installed a UVC germicidal lamp for my air conditioning unit. He was very knowledgeable as he answered all of my questions. He was also very helpful when he informed me that I could get 0% financing for the germicidal lamp if I had a Home Depot credit card. And in turn, he was very patient as I applied online for a Home Depot credit card. I was extremely pleased with my service and decided to sign up for the Home Service Plan which will give me priority service and 2 maintenance inspections per year for only $14/month. Therefore, I will definitely be using ARS again. Thank you, Doug! Doug C. 12/02/15 |
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Review Date: Nov 07 2015 7:29 am
Customer Name: Thomas Barton
Employee Name:
Steven G.
Review Site (click to view): Better Business Bureau DJ B., Josh P. 11/07/15 |
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Excellent service very knowledgable Roberto O. 11/04/15 |
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Great experience with ARS! Roberto was very professional and explained things very well. Roberto O. 11/02/15 |
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he was very good and explained everything to me as he went along at a pace my old lady brain could follow . Jonathan W. 10/23/15 |
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(no comment) Roberto O. 10/07/15 |
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great job Roberto!! My house is complicated and YOU gave it the time and skill to address all the issues. And best yet, this was the second time you were to my house(2 years ago) so you know it well. Also this tells me that you have not left the company, perhaps the company treats you well and that I should continue to call ARS for maintenance and services. Thank you and I will ask for you! Roberto O. 09/17/15 |
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Great service from Doug. He explained everything and let us know all our options. No pressure. Doug C. 08/10/15 |
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Chuck Norris (ARS/Rescue Rooter Charleston) came to our home this morning at the time we expected him and did the work needed quickly, neatly and professionally. Moreover, he solved a long-standing problem with our AC and now we are again very pleased. Many thanks to Chuck and ARS for reliable service. Chuck N. 08/08/15 |
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Chuck was very professional and thorough with his work. A Chuck N. 08/08/15 |
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The service is dependent on the Technician assigned. Ask for Roberto Ortiz and you will be happy. He is well trained and studied in air conditioning systems and fully able to diagnose and fix. He is proud of his work and a nice person on top of it all. Unless you are boiling without A/C and need immediate repair, request that your call be responded to by Roberto. I have had him twice now and feel that he can be trusted and tells you like it is. My first encounter with him was an emergency repair over the phone from 600 miles away and garnered my trust, even over the phone. Not something that comes easy from me. Today I met him face-to-face for the first time, over two years later, and the experience was great. Keep up the good work Roberto Ortiz! And welcome to America! We're happy you are here! Roberto O. 08/03/15 |
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Chuck was fast efficient and kept me updated throughout the process Chuck N. 07/31/15 |
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Chuck was fast efficient and kept me updated throughout the process Chuck N. 07/31/15 |
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Chuck Norris was our ARS Rescue Rooter technician. He seemed very knowledgable and went about his business very professionally. Chuck was very friendly and answered all our questions about our system. ARS installed a complete new system this past Nov 2014. System has been working perfectly ever since. I just signed up for a service agreement with them. My son referred them to me as he was impressed with their work. Thanks again Chuck for the friendly service and great attitude towards your work. Ron Chuck N. 07/30/15 |
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Roberto was great. Professional, polite and knowledgeable. He took the time to explain everything to me and make recommendations on how to keep my unit running efficiently. He was on time and went out of his way to make sure he didn't leave a mess anywhere. Highly recommend!!! Roberto O. 07/29/15 |
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Matt S. came out and changed out my coil that was under warranty. He explained my symptoms, explained everything that was going to take place. He showed me the new coil and the old coil. My system is up and running and he told me, any problems, just give him a call. Not an easy job as unit was under my house, but he made the job look easy. I will stay with ARS in the future as long as Matt can service my systems. I will also refer ARS and Matt to anyone I know having problems. Matt S. 07/29/15 |
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So happy we had Chuck come out. polite and explained everything, but most of all, gave us relief! Chuck N. 07/19/15 |
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Dwayne Sanders did an excellent job on the work that he was contracted to do. We were extremely pleased with his politeness and hard work. He represented ARS in a very excellent and professional manner. Thank you for your work, Dwayne and Linzell! Dwayne S. 07/13/15 |
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Linzell Francis and his assistant, Dwayne Sanders were professional and polite technicians. They completed their work in a timely manner. We were very pleased with their work. Linzell F. 07/13/15 |
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The service visit to perform routine maintenance was carried out with professionalism and care. David J was courteous and efficient. He explained all of his findings and actions. I was thoroughly satisfied with the visit. David J. 07/10/15 |
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Quick, courteous service during the entire time he was on premises. 07/09/15 |
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Roberto did a fantastic job getting my A/C unit back up and running. He is an efficient worker, knows what he's doing, and very nice to deal with. I'll keep calling ARS for my HVAC needs! Thanks Roberto! Roberto O. 07/08/15 |
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I called to make an appointment for a maintenance check. The call was answered promptly and my appt. was scheduled for a time that was convenient for me. The technician, Roberto O.,, showed up and performed the twice yearly check. I was impressed with the quality of his work. He was courteous and took the time to answer my questions. Roberto O. 07/07/15 |
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Chuck did excellent work in repairing my air conditioner Chuck N. 07/03/15 |
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DJ and Josh provided excellent customer service. Our AC was out for a week they worked almost non-stop until the job was complete! DJ B., Josh P. 06/25/15 |
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Chuck Norris came and was very polite, explained everything clearly. I was very impressed with the professionalism of the company. I would call again and recommend this company.
Thank you. Chuck N. 06/25/15 |
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he was very professional and he did a great job. Chuck N. 06/25/15 |
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he was very professional and he did a great job. Doug C. 06/25/15 |
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Doug was truly amazing! Words can never express my frustration with the AC not working and the thoughts of the money we already poured into the units. Doug was extremely professional, knowledgable, compassionate and extremely personable, he definitely turned a bad situation into something we could smile about. Thank you ARS for your service and thank you Doug!! Doug C. 06/25/15 |
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Doug was truly amazing!
Words can never express my frustration with the AC not working and the thoughts of the money we already poured into the units.
Doug was extremely professional, knowledgable, compassionate and extremely personable, he definitely turned a bad situation into something we could smile about.
Thank you ARS for your service and thank you Doug!!
The Stewart Family Doug C. 06/25/15 |
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This company is very good about routine maintenance contracts and scheduling and very thorough in their work. Even in peak summer season they get qualified technicians out to you as soon as possible. Thank you Chuck and Alana for your assistance today for our air conditioning issue! Lynn Ayanna M., Chuck N. 06/24/15 |
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