HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Berto C was very professional and Knowledgeable.. Thank you Berto C Berto C. 12/05/22 |
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Lawrence is very knowledgeable in his work. Resolved all of our A/C issue (Noise) and initiated process to have our Water Heater R&R'd. Thanks again as Always! Lawrence N. 05/19/22 |
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Luis was WONDERFUL. We did not know the issue with our furnace when he arrived and he was incredibly patient and thorough in diagnosing and resolving the problem. New parts were required and Luis got the parts and came back for the repair in the same afternoon (a snowy one at that). We had a different company service the furnace last winter for the same issue (that was clearly not actually resolved) and Luis was able to correct what had been done last year AND fix the actual issue. 6/5 would recommend! Luis S. 12/10/21 |
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Danny's expertise has been noted as outstanding. He has been to my home on a number of occasions and has always kept me informed of problems concerning my heating and or cooling system. His Knowledge/expertise has been nothing but excellent!!! Danny S. 07/08/21 |
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Dan did a wonderful job performing the annual a/c check. He called 15 minutes before his arrival. After performing the tuneup, he reviewed everything with me doing a great job of communicating on my level. He replaced a condenser on the compressor and explain why. Thanks for the great job HomeSmart. Danny S. 06/30/21 |
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Excellent Job!
Lawrence was very detailed-oriented while performing his troubleshooting and found two different A/C unit problems in one service-call with A/C unit tune-up. He resolved both problems and by doing so he actually resolved the original called for issue; which was the A/C unit's fan.
Marc G. :0) Lawrence N. 06/25/21 |
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Danny S. from Xcel Energy's HomeSmart was very professional and knowledgeable, identifying the issue and communicating what was needed for the repair of our AC. He let me know that the part would be delivered that afternoon and he'd be here first thing in the morning to install the new part. Danny S. 06/23/21 |
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Danny S is the best. If everyone of your technicians had Danny's expertise, you would have it made. I just love him. Danny S. 06/16/21 |
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Very rare courtesy and efficiency from both the customer care agent and the service pro - Danny S. Danny S. 06/10/21 |
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Danny S. has serviced both my AC and furnace in the last year. He is the only technician who has even asked about replacing the batteries on my thermostat. No one had ever ask or explained how to install the batteries. Hence I almost broke my thermostat the first time I had to personally figure out how to replace them. Fortunately I figured it out. However, as I have aged I truly appreciate that this is the first question Danny asks. It is much appreciated! In addition, Danny does excellent service and always explains in detail what he is doing and why. I sincerely hope to see Danny again when I have my furnace serviced! Thank you also, for always being courteous and very professional during your visits, Danny! Danny S. 06/08/21 |
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Luis performed our Xcel Homesmart yearly A/C tune-up today 6-2-2021, he was very professional, his work was outstanding, replaced worn parts upon inspection Luis S. 06/02/21 |
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Danny S. from xcel energy did A.C. in my home. He was very professional Danny S. 05/27/21 |
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Danny was very efficient and thoughtful. I really like the service provided by Homesmart from Xcel and Danny moved my opinion forward another degree in that direction. It was nice to have a pleasant experience with a knowledgeable person. Danny S. 05/24/21 |
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Sunny disposition and acted like he enjoyed helping us. Very knowledgeable and efficient. really went beyond what you would expect, even reattached our thermostat because i mentioned that it was sort of lose on the wall. Was delighted with all aspects of Danny's service. Danny S. 05/20/21 |
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Danny was friendly and informative. He also replaced my furnace filter which was going beyond what was required. Danny S. 05/19/21 |
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After making a call for furnace service we received very prompt, knowledgeable, and effective repairs from tech DANNY S. on the morning of 5/6/21. He secured replacement parts and had everything up and running in short order Danny S. 05/06/21 |
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Danny is a real gentleman, very professional. Our hot water heater was having problems igniting. Danny came, diagnosed the problem straight away and ordered a part. He came the next morning with the new part and fixed it in 15 min. He even called when he was on his way and arrived exactly when he said he would. The world needs more Danny's!! Danny S. 04/22/21 |
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I had no heat on a cold evening and Luis was able to come the same evening I called. He was a Godsend on a cold night. He explained what was going on, fixed the problem plus showed me how to work the thermostat. Since I had just moved to my new home, I think the problem was more my not knowing how to operate the system then anything else. Still he took the time to make sure I knew how to handle the system in the future. I really thank him for taking the time. Luis S. 04/18/21 |
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Randy B came to our home for a Furnace Tune Up. He was very courteous and professional. He did a great job servicing and changed the furnace filter. He has come to our home before for maintenance and repairs. We appreciate his good demeanor and efficient service.
Thank you,
AP Randy B. 04/16/21 |
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No complaints. Service was perfect. Luis S. 04/07/21 |
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Luis was very professional, on time and helpful. I highly receommend him. Luis S. 04/05/21 |
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Luis was very helpful, he not only fix my a/c unit but he made sure my furnace was ok. He is very professional. Luis S. 04/05/21 |
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If there was a rating better than 5 stars, I would give Luis S. that rating. Parts in our Furnace was starting to fail in our house right before a major snow storm. I called HomeSmart at 9am on a Saturday morning and Luis showed up at 10:30am that same day! He was super friendly and really knowledgable on what the issues were. It turned out that we needed some new parts to the furnace and he was able to work with his vendor to get the parts delivered to our house at 12:30pm that same day. Luis came back at 1pm to fully fix the furnace. I am so grateful to Luis and HomeSmart for prioritizing the furnace fix on the same day I called. Luis went ABOVE AND BEYOND for my family to get heat back in the house. Thank you so much Luis S. 03/26/21 |
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We woke up without any heat. We called Home Smart from Xcel Energy. Randy B showed up within the hour. Our fire sensor was not working on our heating unit. Randy fixed it right away! He has been to our home many times for repairs and he is always friendly, courteous and does a great job! We are so happy with the service he provides. 5 stars all the way! Randy B. 03/23/21 |
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Excellent customer service and knowledge! Luis S. 03/20/21 |
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Luis was anxious to help me, walking two blocks uphill through the mess left by the blizzard. He got my furnace working in short order, was very thorough in his work, and was very courteous to me. My only disappointment was with HomeSmart not being able to get help to me for two days because I missed calling them back by 4:00 - missed by 30 minutes and the crews don't work overtime. Communication is key to success. Luis S. 03/18/21 |
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Luis repaired our furnace and was incredible to deal with. Highly recommended. Luis S. 03/18/21 |
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no comment Lawrence N. 03/14/21 |
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no comment Luis S. 03/09/21 |
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Luis was a very kind and courteous technician, who went above and beyond to help. Thank you you Luis! Luis S. 03/05/21 |
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Super fast and great service from a super nice guy Luis S. 03/01/21 |
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Luis was professional and friendly. Knew his trade. Luis S. 02/27/21 |
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Luis was both thorough and showed commitment to resolving my furnace issue. He asked asked a lot of questions and was an active listener. Both qualities ensured that my concerns were addressed both timely and efficiently. I am a satisfied HomeSmart from Xcel Energy customer. Kudos to the service representative (Mary) that handled my initial call to HomeSmart. Luis S. 02/27/21 |
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I was very pleased with the service we received from Luis S. from HomeSmart From Xcel. He was very thorough in explaining what work was done on our furnace and gave us recommendations on how to better maintain our furnace. Best part is the furnace is now working! Luis S. 02/25/21 |
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Luis is an excellent example of a representative! I called at 1 a.m. with the furnace not working! He was notified at 7 a.m. and was here by 8. He kindly cleared enough snow off of my front porch to get to and from his vehicle! Then he had to clear snow away from the pipe on the roof! And then was able to get the furnace going again! He’s very knowledgeable and answered my questions! I think his customer service approach is excellent! I would definitely call him again! Luis S. 02/25/21 |
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I wasn't so sure about keeping HomeSmart until we started having problems with our furnace and Luis S. was sent out. He was excellent — professional, efficient and friendly — and our experience with Luis convinced us to stay with HomeSmart. (And yes, he fixed the problem quickly, rigging a temporary fix to keep us warm through a cold snap, and returning within 30 minutes after the parts arrived to install a permanent fix.) When the furnace stops working in a snowstorm, it's reassuring to have someone like Luis helping out. Luis S. 02/24/21 |
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We're a long time HomeSmart customer for furnace/AC/hot water tank tune-ups & repairs. Thank you to Luis S., our service tech these last couple of calls, for his expertise & prompt attention. Luis S. 02/24/21 |
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no comment Luis S. 02/19/21 |
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Luis gave great customer service, was polite and explained everything he did and showed us how to work the thermostat. Luis S. 02/17/21 |
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Luis was both thorough and showed commitment to resolving my furnace issue. He asked asked a lot of questions and was an active listener. Both qualities ensured that my concerns were addressed both timely and efficiently. I am a satisfied HomeSmart from Xcel Energy customer. Kudos to the service representative (Mary) that handled my initial call to HomeSmart. Luis S. 02/16/21 |
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This is the second time Luis has taken care of our furnace - two different reasons. He's so knowledgeable, kind, professional and SMART. He helped us and helped us to be a better consumer of our services. THANKS LUIS!!! Luis S. 02/16/21 |
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great job Luis S. 02/15/21 |
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no comment Luis S. 02/15/21 |
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He was great and came to fix our heat on a Sunday and even replaced the filter! Luis S. 02/14/21 |
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Luis S. was very personable and helpful. Very efficient. Luis S. 02/14/21 |
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Tech. was thorough in checking furnace and replacing thermostat. Luis S. 02/13/21 |
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Luis S. Was great. He was extremely friendly and professional. He was careful to follow Covid protocols. He even gave advice on extending the longevity of our unit and noticed/recommended we install CO2 detectors for our family's safety. Keep up the good work! Luis S. 02/10/21 |
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Luis did a great job diagnosing our furnace issues and replacing the thermostat. He followed Covid protocol, was very informative about checking out the furnace and how to use the new thermostat. He was friendly, efficient and timely. I will ask for him again if needed and recommend him to anyone who needs help from HomeSmart. Luis S. 02/04/21 |
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no comment Luis S. 02/04/21 |
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no comment Luis S. 02/03/21 |
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