Pacific Aire - Our Reviews
Overall Rating
(983 Reviews)
(481 Reviews)
(91 Reviews)
(43 Reviews)
(126 Reviews)
(71 Reviews)
(1 Reviews)
(115 Reviews)
(1 Reviews)
(54 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Pacific Aire has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Zaca did a great job coming to check our system. But meanwhile I was having a hard time recuperating from a bad experience at the dentist...so he cheerfully chatted with me in such a way that I felt distracted from the discomfort. He did extra things to help like bring in the garbage cans since it is trash day...and noticed we need a surge protector on the new washer machine...a stranger who turned into an instant friend. Thank you, Zaca!! Zaca B. 10/15/13 |
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It is very rare to encounter a company who's employees know their job very well. Work ethic and communication is difficult to teach and train; however, all the Pacific Aire's employees are amazing. Pacific Aire has never disappointed me in any service appointment. I have been a club member for over 4 years since I bought my home. I had A/C service done and everything was explained to me in an easily understood manner. Ozzie G. 10/14/13 |
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I have always found Pacific Aire to be consistently excellent and today, once again, did not disappoint! Zaca was my technician and was so above and beyond with his professionalism and comprehensive service. He went the extra distance with not just thorough maintenance service, but also in making sure I had a complete understanding of my equipment and systems (no matter how many times I need it explained nor how many questions I ask!). He didn't just do the service, he hosed off my unit outside and polished it. He even offered to change a lightbulb where he noticed one was out! Zaca, like all Pacific Aire technicians, had impeccable manners and respect for my home and family. The longevity of my equipment is due to the high quality products used by Pacific Aire in combination with the maintenance they offer. I normally do not look forward to having home repair/maintenance people come to the house, but the technicians from Pacific Aire are so well-trained and friendly and helpful that it is a great experience. Zaca definitely got my week started off on a good note! Zaca B. 10/14/13 |
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I wanted to send out a BIG thank you for the customer service I received while Zaca B. was at my home performing the AC tune-up special. Zaca was extremely informative of my system, how it operates and how to provide maximum efficiency. Way to go Zaca!!! Great job. Pacific Aire....Zaca is a tremendous asset to your company, I wish I had employees like him. Thanks again! Zaca B. 10/14/13 |
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Zaca just finished our semi-annual inspection of our HVAC system. He is extremely professional and knowledgeable and a heck of a nice guy. He's a great ambassador for Pacific Air in addition to being a 1st rate Tech. I should also compliment whoever does the hiring at Pac Air, whoever you are you did a stellar job when you recruited Zaca. Zaca B. 10/10/13 |
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Check my writeup on Ozzie's photo. Great young man and he can be our service rep all the time. Ozzie G. 10/10/13 |
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Mike M. from Pacific Aire came out to inspect and service my air conditioning system. He was great...very thorough, careful and knowledgable. I like the fact that he wore shoe covers when walking thru the house and put a tarp down under his ladder.
I'm really glad I chose Pacific Aire. Mike M. 10/10/13 |
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George was very professional and courteous. He had a good knowledge of my system and was able to explain everything at a level that anyone could understand. It was nice to have a technician with his knowledge and abilities working on my system. George F. 10/09/13 |
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Dustin was very friendly and helpful when he came over to my house to look at my Air conditioning unit and heater. He was not a pushy sales person but rather very friendly and honest and made the whole experience enjoyable. I will recommend Dustin gladly and will ask that he be the one to service my units in the future! Dustin I. 10/09/13 |
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Zaca was awesome. This tech was very friendly and professional; extremely thorough; and clearly explained everything that he was doing throughout the service of my heating and A/C units. I sincerely appreciate his honestly and hard work. I would recommend him at any time to anyone needing heating or A/C service. Zaca B. 10/09/13 |
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Service was great ! George is indeed an asset to your company. He is polite, neat,clean, cheerful and very knowledgeable.
He informed us of a couple features we were not aware of on our product. Carl F. George F. 10/08/13 |
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Technician was very thorough and friendly. I am pleased with this company and will call them again for future service when needed. Zaca B. 10/06/13 |
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George came to do the regular maintenance and stayed longer to work on another issue that previous technicians couldn't fix. We're very happy with the results. George F. 10/02/13 |
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My maintaince check up was great. Zaca (sp?) was very efficient and informative. Keep him, he seems like a wonderful employee.
B. Gage Zaca B. 10/02/13 |
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Zaca of Pacific Aire provided our semi annual service on our heating system. Very professional in his work and kept us informed as to the condition of our system. Zaca answered all of our questions and made sure that we were completely satisfied before he left. This is the type of service that we have come to expect by the personnel of Pacific Aire. All professional and knowledgeable in their field. Would not trust our heating and A/C to any other company. Zaca B. 10/02/13 |
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Zaca was personal, professional, efficient, and helpful in answering all of my questions. I requested him if he could come back if I need someone again, that is how much I appreciated his efforts. Zaca B. 10/01/13 |
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've been a satisfied customer of Pacific Aire for 12 years. As a company, they have always shown themselves to be knowledgeable, efficient and courteous. This translates to their staff who in turn make the customer feel comfortable. Today, their technician, Ozzie Garcia came to do a service to ready my heating system for the months ahead. Ozzie has been to my home in the past for a service to my central air conditioning. As usual, he arrived at the appointed time and was friendly and respectful. He did the service efficiently and expeditiously. I'm very pleased with Ozzie's work ethic and in the future, may ask specifically for him. RS Ozzie G. 10/01/13 |
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Zaca was very apologetic about being so late in the day and was willing to re-schedule if I wanted to. After a friendly conversation, I agreed to have him go ahead with the furnace inspection. He was quiet, clean, and very efficient. Performed his job professionally. Outstanding representative of the company. Zaca B. 09/29/13 |
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I'm on a maintenance program with Pacific Aire. Ozzie did a thorough job to make sure we are set for the winter. He made some recommendations to improve air flow and I will check into that. Thanks Ozzie G. 09/26/13 |
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Zaca went above and beyond good customer service. He took the time to explain everything he was doing and why. He even saved us money by driving and meeting up with another company truck to retrieve a part we needed that he did not have on his truck so that he would not have to make a second service call to us at another time. We found him very personable which speaks volumes to him and his company. Service like that will get our continued support. Thank you Zaca !! Zaca B. 09/26/13 |
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Zaca was at my home to do the semi-annual review of my heating/air conditioning unit. He was professional, clean and took time to show me how both my furnace and air conditioner work. The, today, Jason, came by to give me quotes on new duct work and he also was very professional and explained how the new ducting would improve the efficiency of my unit. Zaca B. 09/24/13 |
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Zaca & Ashtin just worked on my air conditioner. They arrived at the appointed time, were thorough, completed the job in a timely manor & explained each recommendation. They were easy to work with. Loved their work ethic. Good job guys ! ! Zaca B. 09/24/13 |
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I wanted to give a review on Pacific Aire and specifically "Zaca". We have a monthly account with Pacific Aire and a couple of weeks ago, Pacific Aire sent Zaca to look things over with our HVAC. Zaca was a pleasure to work with, he is friendly, professional and clearly experienced. He respected our property and was knowledgeable and careful with everything he did. My wife and I really found Zaca to be pleasant and had a great attitude. We highly recommend Pacific Aire and of course...Zaca! Zaca B. 09/24/13 |
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We were so pleased with the young man who came out to inspect the furnace. Very nice and knowledgable. Sorry don't have his name here. Lorene Lamb Ashtin W. 09/19/13 |
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Earlier this week, I had my winter Prep Inspection, and my Tech was a handsome, respectful young Redhead named Ashtin (with an I). He was well mannered, but most important, he was honest, very thorough and followed through with his company's requirements, even though I was frustrated and confused. He handled my stressed attitude extremely well, even though he could not get the answers I needed from his managers at the time he was at my home. He never stopped genuinely smiling, and never showed any type of negativity, even though I was doing it pretty well myself. He left giving hope, and all the information I could possible use to follow-up on my confusion and concern. Late, I spoke with a really nice, well spoken manager, Lawrence, and we solved the confusion, but meanwhile, after Ashtin;s service, he does not need to comeback, and I am very happy with the company and look forward to continuing my relationship with them. PS: very nice surprise to find Cynthia on FB...I miss my buddy... Still looking beautiful. Ashtin W. 09/19/13 |
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I had the best customer service experience from a knowledgeable technician named Drew. He was very helpful and thorough. I felt bad that he had to go into my attic in this heat, but he did and came out with a smile. I would definitely use Pacific Aire services for any of my future needs. Drew G. 09/18/13 |
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I want to thank the young man from Pacific Aire. Zaca was very nice and professional.. Extremely informative about every question I asked. I could tell that he likes the company he works for which was very reassuring .
He showed me a videos of my ducts, explained everything he was doing and why. I wanted to sign up for the "club" but my husband did not. We will diffidently give our business to Pacifci Aire in the future. I feel that Zaca is an extreme assess to your company. Thank you Zaca B. 09/18/13 |
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The service provided by Pac Aire was excellent. This includes the
scheduler Michelle and the service tech George.
Pac Aire has provided me excellent service from day one.
Keep up the good work.
Charles R. Underwood George F. 09/17/13 |
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Zaca gets 5 stars! He is very personable and very knowledgeable. My father runs cold and my Mom and caregiver run hot. Of course there is tension because of this, but Zaca helped explain how their system works, where the hot spot of the house is and was a big help in making all more comfortable. Thanks Zaca! Zaca B. 09/17/13 |
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I did phone it in...your tech Zaca was very thorough & professional. He i a a personable yhoung man. Id give him 10's all around. June Finn Zaca B. 09/17/13 |
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I can't say enough about Zaca. He was so friendly, courteous, thorough, and knowledgeable. We got much more than just service to our AC unit. I really appreciated that he took pictures and spent the time to explain everything to me thoroughly. Interestingly enough, we have been in this house since 1989, and there have been many, many service people up in our attic during all those years, but Zaca was the first to point out that there were asbestos ducts up in our attic left over from the previous HVAC system. He also was able to determine why my husband's office gets so hot during the day. We've asked countless others technicians about this in the past, and nobody offered a reason, much less a possible fix. Zaca treated us with the same care you would offer a family member. Zaca B. 09/14/13 |
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Our service technician, Zaca, was terrific. He was friendly, helpful, thorough, and knowledgeable. We got much more than just the service to our AC unit. Zaca took pictures and explained everything in layman's terms so we understood what he was talking about. He treated us like family. We would definitely use Pacific Aire again, and we would ask for Zaca! Zaca B. 09/14/13 |
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Ozzie came on time and was very professional. He seemed very knowledgeable. He did not appear rushed, and took the time to give my AC a complete inspection. He was very respectful of our home, and put on and took off protective booty's many times. I plan on using PA in the future. Ozzie G. 09/12/13 |
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Ozzie Garcia is the reason we will stay with Pacific Air, before he came out we were about to cancel our monthly charge/yearly heater check&clean. Thought is was a waste of money prior visits took few minutes, nothing before was checked or cleaned, so it was a waste of money to pay monthly we thought. Ozzie was a great technician and did what we understood should have been done yearly before, very nice and cleaned the heater after it had not been in use and had added dust. Also explained a lot of questions for us that had never been answered before. We now think we may stay with the Co. and have more work done feeling confident that they really do what they say they will. Feels like a new co. to us, need more techs like Ozzie, thank you, Lynda Whitney ( prior late cancellations are forgiven) Ozzie G. 09/10/13 |
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Zaca was courteous, professional and friendly. He did a thorough job of checking out our furnace which we appreciate. He wore his booties and did other things to show respect for our home.
All of Pacific Aire's service people that we have had contact with have been friendly and keen to help but, Zaca was above and beyond. Zaca B. 09/10/13 |
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George is very knowledgable and friendly. George F. 09/09/13 |
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I was very impressed with Drew's service all around. He was prompt, even apologetic for not arriving at the earliest part of the window! He was also considerate, wore the protective booties and placed mats where needed. Drew took the time to explain what all was needed and showed me pictures, which was not good, but I knew was accurate as our heating and air conditioning have been deficient since we moved in five years ago!
The mailer that offered the $77 tuneup, per unit, inspired me to call Pacifc Aire. Although it wasn't as simple as just getting tuned up, I was happy to know that there was a solution to our HVAC problems and that they have interest-free payment plans to help take the sting out of it! My husband and I will meet with another person tomorrow for a full analysiss and to see what our options are. This is included in the tuneup price.
I highly recommend Drew at Pacific Aire! Drew G. 09/06/13 |
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I am very happy with the service Zaca provided. He took his time making sure I understood the condition of my air conditioner and potential issues that might arise in the future so I would know how to plan for expenses. He was friendly, helpful and went above and beyond in answering questions and providing support. I am very pleased with his professionalism and concern for preventative maintenance. Zaca B. 09/05/13 |
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Thanks Ozzie G for a job well done!! You where proffesional and knowledgable and patient in answering all my questions. Positive and caring employees like Ozzie is why I choose Pacific Aire for my heating and cooling needs. Thanks again Ozzie. Ozzie G. 09/05/13 |
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Ozzie Garcia is an exceptional representative for Pacific Aire. It was obvious that he knew his subject matter and spoke with a disarming sincerity and authenticity...I felt comfortable asking my questions and having him answer straight to the point instead of confusion or obfuscation that I sometimes get from reps from various companies...
Kathryn T Manticos-Spizzirri Ozzie G. 09/04/13 |
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I have a maintenance plan with Pacific Aire and during a schedule check, the technician, Drew, check the ducts in my attic for any leaks as I had installation installed recently. He was very polite to me and conscientious that his workplace was my home. Drew G. 09/04/13 |
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Drew was personable, friendly, knowledgable, and professional. I felt very comfortable with him in my home. Oh, and my dog liked him too. Drew G. 09/04/13 |
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Thanks Zaca for helping me out and being so pleasant even though it was miserable, hot, late, he'd been to Santa Barbara and back, and my A/C was actually dead. Then he got Lawrence Castillo over before he left to help me out getting started on the needed new unit. You're great Zaca - you banana you! Zaca B. 09/03/13 |
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I was very happy with Ozzie's professionalism and attitude. He let me know why things were happening and spoke to me every step of the way, letting me know the details of how he was going to test and remedy the situation, and then assured me that he would follow up to make sure that my system would continue to work properly. I appreciate the fact that he was upfront , honest and knowledgable, and took the time share his knowledge!!!
Claudette Ozzie G. 09/01/13 |
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Pacific Air provides terrific service, We arrived home la
st night to find water dripping from a light fixture in the kitchen flooding the floor. I checked for a toilet over flow but it was coming from a overflow of the drip pan of the air conditioner. We called the emergency line and Michelle arranged to have Zaca come the next morning. He ascertained the problem was a clogged drain line which he fixed by shortening the drain line 4 in above ground level.
He then checked our the whole drain system to both of our air conditioners. What he did was above and beyond a quick fix and he is to be commended for his thoroughness. He is a great technician and a wonderful person. He gave the tipe of service we have come to expet from Pacific Aire. Zaca B. 09/01/13 |
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Mr. Anthony A. is completely professional. He was very courteous, professional and very informative. He represents Pacific Aire as though he was the owner himself. I give Anthony five gold stars....(^=
Anne T. Losito Anthony A. 08/31/13 |
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Anthony A was extremely professional and very helpful plus knowledgeable about the air condition brand. I will recommend him for any other customers that needs such services. Pacific Aire is very well represented. John Duah Anthony A. 08/30/13 |
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Pacific Aire always has great service and the most clean and professional technicians. I just had service from Zaca on my HVAC yesterday and his friendly and professional demeanor came through. Always a pleasure to do business with this company. Zaca B. 08/30/13 |
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George was terrific!! George F. 08/30/13 |
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Zaca represents the very best in service and thoroughness. He is a credit to Pacific Aire. Give him a raise.
Judith Haren Zaca B. 08/29/13 |
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