Kansas City Plumbing Heating And Cooling Company Since 1978.
"Your Comfort Is Our Mission"
"Your Comfort Is Our Mission"
Mission Plumbing Heating and Cooling - Our Reviews
Overall Rating
(2043 Reviews)
(818 Reviews)
(584 Reviews)
(305 Reviews)
(102 Reviews)
(106 Reviews)
(48 Reviews)
(1 Reviews)
(75 Reviews)
(1 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Mission Plumbing Heating and Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Chris T. and Zach R. are THE BEST. They saved me SO much grief I cannot tell you. Discovering what I thought was a possible problem, they were able to determine quickly where the leak was. They did such an unbelievable job correcting everything and actually were so thorough that they discovered a 2nd LEAK!!!
They had to work in the worst, tiniest part of one of my goofiest walls of my home and did such a great, professional job. I will be able to easily patch it. I now have confidence the problem is corrected. What a load off my mind. Thanks guys for your professionalism and expertise!!! L 04/24/15 |
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Chad and Ryan were very professional. They explained the process as they went along. Would recommend them to friends and family. Chad M., Ryan S. 04/21/15 |
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Mission is a great company I wish I had found them sooner and Richard does excellent work. He takes care to leave our home clean. Even our dog likes him. Richard B. 04/20/15 |
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Bryan and Chad's performance was absolutely professional all the way through my new furnace and AC installation. Being a commercial mechanic myself I was very impressed with the quality of their workmanship and attention to the details.
The HVAC equipment is rather standard throughout the industry so I believe it comes down to the personnel and how you are taken care of when choosing a service company. Congratulations to Craig, Bryan, Chad and Mission PHC for a another job well done. Bryan S., Chad M. 04/17/15 |
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Scheduled to start at 8:00 and arrived at 7:55. Big job as they replaced two furnaces, two air conditioners and a sump pump. They were extremely polite, professional and any job!!genuinely cared about my satisfaction. They cleaned up completely after the job and were willing to spend as much time as needed covering the operation of the new units and controls. They have serviced plumbing and HVAC in our house since it was built 14 years ago and I would highly recommend them for Bryan S., Tom T., Ryan S., Gary D. 04/16/15 |
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Crew showed up early and completed the install within a very reasonable amount of time. Very nice and knowledgeable, nice experience. Gary D., Robert G. 04/15/15 |
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Excellent job. Richard B. 04/15/15 |
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Gary and Tom were great. They arrived on time and got right to work. Zach was with them to help with the heavy lifting and haul away the old units. They even allowed me to bug them a little while they worked.. Eddie C even stopped by to insure things were going well. Had the heat on the first night. Worked great. Can't wait for warmer weather to try out the AC. Thanks guys. Gary D., Tom T. 04/11/15 |
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Thanks to Chad and Tom for quick, efficient, quiet, excellent work - even while rain and hail came down. We are enjoying our excellent new heat pump, etc. right now. Thanks, too, to Bob for jumping in and assisting with deliveries, heavy lifting, clean-up, and parts runs. Chad M., Tom T. 04/09/15 |
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He was knowledgeable, helpful, and friendly. Did great work and would definitely utilize him in the future. Richard B. 04/09/15 |
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Eddie, Bryan and Ryan are very professional and easy to work with. Eddie did not try to sell me anything I didn't want and was knowledgable. Bryan and Ryan were very flexible, delt with our dogs and did a fantastic job. I believe this team went above and beyond for us. Thanks Eddie C., Bryan S., Ryan S. 04/08/15 |
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Totally impressed with Richard B. ,Bryan S. and Ryan S. The guys are pleasant , professional and they know what they are doing. They are an asset to the company. I highly recommend Mission Plumbing Heating & Cooling. Don't waste time and money go to the pros . You will be treated right from the first contact til the end. I'd give these guys 10 stars if I could. Good Job ! Keep being number 1. Bryan S., Richard B., Ryan S. 04/08/15 |
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Bryan made the inspection and suggested replacement of the Trane A/C was the prudent option versus installing the fourth compressor on this 2012 system installed by Climate Control.
Chad assisted by Ryan installed a Lenox A/C which included liquid-suction lines, furnace coil, and compresor-condenser. The furnace humidifier was relocated to the return air duct rather than placement on air discharge.
The project was not easy and took a bit longer than planned but there were no complaints or extra costs. They both did a professional install job and Bryan's return for a final check to assure the project delivered as promised was great.
Now I must do battle with Trane for compensation on an A/C system that went through 3-compressors in 3-years. Mission was asked to save the most recent failed compressor if needed in my argument. Chad M., Bryan W. 04/08/15 |
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Eddie was the first to come and give me an estimate, who was very knowledgeable and gave me the lowest bid for the unit I needed. The other guys wanted over $1100 more. Gary and Zach who came and did the install, first explained to me everything that was going to be done and then had no problem answering any and all of my questions throughout the day. They were able to remove my old unit and move my new one to the other side of my home and run all new lines for $100 less than competitors as well. Thank you Mission PH&AC, my business will be with you for a while. Zach R., Eddie C., Gary D. 04/07/15 |
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(COMMENT) Richard B. 04/03/15 |
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Chad & Ryan did an excellent job
They were very professional and showed up on time and completed the replacement of an air conditioner and furnace in 4 hours
I would also like to Mention That Eddie was very good and stopped by when the job was complete.
I would recommend Mission to everyone
Good Job guys Chad M., Ryan S. 04/03/15 |
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Jeff is super professional and considerate. He makes every effort to keep the cost down, but also knows how to best service the system. Jeff M. 04/01/15 |
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Richard provided excellent and efficient service, was very knowledgable and completed a number of tasks. I would not hesitate to call and request his service again. My first time calling for a plumber in Shawnee and I'm so glad with my choice of plumbers! One great employee!! Thank you, Richard. Richard B. 03/31/15 |
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Eddie, Bryan and Gary did an excellent job. They far exceeded my expectations. Bryan S., Gary D. 03/31/15 |
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This company has done several jobs at my home in the past yrear. They always far exceed my expectations Bryan S., Gary D. 03/31/15 |
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Great experience end to end! Eddie C., Chad M., Tom T., Gary D. 03/26/15 |
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End to end Mission PHC personnel were responsive and supportive in getting furnace, AC and hot water heater install in one day just one day after signing the contract. I feel very good about the product and the expectation of future support.
Eddie promised and Chad, Tom and Gary delivered. Thanks guys for great effort. Eddie C., Chad M., Tom T., Gary D. 03/26/15 |
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Excellent, prompt service. A/C & air handler were replaced as estimated. Area was left clean and tidy. Service tech. stayed longer to provide instructions/directions for using new system. Very professional service. Bryan S., Chad M. 03/25/15 |
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Chris showed up at the time he had promised, and did an excellent and professional job of installing our new hot water heater. This is exactly the type of service we like, and what more can we ask for?? Very pleasant young man, and we would do business with your company again Chris T. 03/24/15 |
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Couldn't be happier. Mission's team did a wonderful job installing our new furnace and A/C. Very thorough and informative. Very nice people. Bryan S., Chad M. 03/21/15 |
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I would give Richard Brown five stars! He was friendly, very professional and completed the job in a timely manner. Richard B. 03/21/15 |
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Jeff M. was professional, efficient, identified a problem from a previous service call and corrected the problem. I appreciate the peace of mind that comes with trusting a plumbing,heating and cooling company. Thank you, Jeff M. Jeff M. 03/18/15 |
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Timely and flexible as I had a can not start before a particular time. I did a chat with Matt got the information I was looking for. Had a follow up question called their office talked to Gene and got my answer. As a result I ordered a hot water take, Chris showed up for the install and removal. Chris did a good job very neat, polite, and professional. He cleaned up what little mess there was when he was finished. Chris gave me a complete run down of the new hot water tank including a couple of tips concerning temperature, a blanket, and flushing. Took the time to answer all my questions. Chris T. 03/17/15 |
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How refreshing. A service tech that likes his job. Chris was awesome. In fact, the whole process was great. From booking the call to getting service in about an hour. To having it taking care of and not spending an arm and a leg. I know who I 'better call" in the future. Thanks! Chris T. 03/10/15 |
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left everything so clean when they left, friendly & very knowledgeable. Would definitely recommend Bryan S & Tom T Richard B. 03/10/15 |
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How refreshing. A service tech that likes his job. Chris was awesome. In fact, the whole process was great. From booking the call to getting service in about an hour. To having it taking care of and not spending an arm and a leg. I know who I 'better call" in the future. Thanks! Chris T. 03/10/15 |
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Bryan S and Chad show up on time they work hard and fast. Job well done and we are very satisfied with there work. Bryan S., Chad M. 03/09/15 |
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left everything so clean when they left, friendly & very knowledgeable. Would definitely recommend Bryan S & Tom T Bryan S., Tom T. 03/09/15 |
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Our service included a whole new HVAC system. Every associate that we have encountered has been informed and able to answer any question we have. The system is great! Eddie C., Chad M., Tom T. 03/08/15 |
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Just wanted to say I was very pleased with the service from beginning to end. Eddie did a great job of getting exactly what we needed at what we wanted to spend. Bryan S. and Gary D. were very professional and just great guys that did a fantastic job of putting in our equipment. I would recommend you guys to all. Thanks. Bryan S., Eddie C., Gary D. 03/04/15 |
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Bryan and Chad were great. Excellent experience. Very good craftsmanship. Would highly recommend. Bryan S., Chad M. 03/04/15 |
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I had a new air conditioner and high efficiency furnace installed in Feb 2015. The installers were very professional. They arrived on time and completed the system installation in a timely manner. The placement of the new high efficiency PVC pipes was done in the specific manner I requested. The carpets were protected and disruptions to my household was minimal. The installation, operation, and basic maintenance was explained upon completion. Overall, I was very pleased with the installation.
As far as the proposal, I was less than pleased to find out the SEER rating of the installed system was not as efficient as was listed on the proposal. Upon receiving the model numbers of installed components, I went to verify the efficiency rating on the AHRI directory at: ahridirectory.org/ahridi…. The seasonal energy efficiency ratio (SEER) reported by AHRI was 1.75 less than what was listed on the proposal.
I did follow-up with Mission and did not receive a satisfactory explanation as to why the AC efficiency ratio did not match my proposal. Regardless the reason, the proposal needs to match what is installed.
As far as performance of the system installed, the heat is working very well so far. The upgraded features we selected seem to be working as advertised. The temperature is much more even in each of the rooms. We are able to keep the thermostat 1 to 2 degrees cooler, and it still feels warmer. Between that and the efficiency, I expect to see some decent utility savings. The system is significantly quieter than my old system. I hope the AC will perform as well when the summer gets here.
Prices were in line with proposals from other local companies for comparable systems.
I'm not sure I would recommend this company based on my overall experience, but the installers were excellent. Bryan S., Chad M. 03/03/15 |
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Chris, we could not ask for more. You are so professional, you answered all of our questions and you went way above and beyond. When we met this morning for you to install a water tank, we told you we where our son's parents, because he had to be at work and could not be home.
We would recommend Mission Plumbing Heating and Cooling in a split second.
Thanks Again,
Worster Family Chris T. 02/27/15 |
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Mission Plumbing, Heating and Cooling recently installed a new AC unit and furnace. Crew was great and very patient in explaining all of the new equipment They had helped us maintain and extend the life of our old system far beyond the rated life of the equipment. Bryan S., Tom T., Gary D. 02/25/15 |
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The guys at Mission Plumbing Heating and Cooling saved me a huge amount of money, and it was because of their honesty and expertise. I should mention, this was my first time using them.
So what happened? Here's the run-down:
I called in AB May to inspect my furnace that had stopped blowing. The guy came out, ripped out my blower motor, took one look and said he would have to replace the entire thing. Quoted me $1,700 dollars. I told him I would not accept that service. He told me if only I had agreed to their monthly plan, it would have only cost $60. Wow.
I called Mission and the owner Jean and Chad immediately asked if the part was under warranty. Of course I had no idea, so they looked it up for me over the phone. Sure enough it was, something AB May never considered to ask. Why not? Because AB May techs are comped based on total bill. Not hourly.
Jean and Chad ordered me the part and were out the next day, got my furnace running tip top shape, and the small cost of part under warranty and service call is all I had to pay.
Bottom line: These guys are fast, professional, and I trust them. They are paid hourly and not compensated on how high they can get your final bill, unlike competitors. Chad M. 02/25/15 |
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My furnace stopped working with temps headed to single digits. Within an hour of my call to Mission, Jeff was right there knocking on my door. Not only did he get the furnace up and running again, but did so without trying to convince me that I need to just buy a new furnace. He was so pleasant and very, very helpful, answering all of my questions in detail. I really appreciated his straightforward and knowledgeable information and suggestions. He even explained what he was doing and why as he was working. Jeff M. 02/20/15 |
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We were very pleased with the service. They did a great job installing our new air conditioning and furnace. I will recommend them to anyone I know needing a new system. Bryan S., Chad M., Eddie C., Ryan S. 02/20/15 |
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Jeff was very professional. I like that he was in a company uniform. He wore covers to get to the house and then changed into another pair of covers. He reviewed the services he would performed . He explained your Merit Plan and the services we would get. Shortly after he left I received a call form the office to confirm the service. Every step in the service was excellent. Jeff M. 02/17/15 |
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Reliable, Fast, Respectful, Truthful and Affordable, Eddie, Tom, and Gary were great to work with. I recommend this company.
Thanks!
Nugent Eddie C., Tom T., Gary D. 02/13/15 |
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Salesman Eddie C. and installers Gary D. and Tom T. were excellent! Eddie took the time to explain things thoroughly and even stopped by on installation day. Gary and Tom were very nice and friendly, and did a great installation, cleaning everything up carefully and putting moved items back before they left. Tom T., Gary D. 02/09/15 |
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The Mission Team was great. From Eddie who designed the system and got us all the rebates we were entitled to to Chad & Tom who installed the system. Professional installation job, explained everything in detail that I asked about and show us how everything works. I would recommend this team highly. Great job!!! Chad M., Eddie C., Tom T. 02/03/15 |
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Great service and very friendly. Excellent job installing new furnace, humidifier, and water heater. Bryan W., Tom T., Gary D. 02/01/15 |
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Bryan S. and Gary D. did an excellent job of installing our new furnace and AC units. They were on the job site at the agreed to time, and worked diligently throughout the day to complete the work. They made sure the final install was neat and professional. They cleaned up the job site, and explained how to use the system before they left. If we had to do this again I would request them to do the install, and I would recommend them to install for anybody. Bryan S., Gary D. 02/01/15 |
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We were very pleased by the service we received from the person who provided the bid to perform the work to the installers. Everyone was very professional, friendly and respectful. We would recommend Mission to everyone. 02/01/15 |
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Eddie was on time--well, a few minutes late as he got stuck in an attic--was cordial, knowledgeable, and provided good advice. All my questions were addressed. It was a very good service call (though bad news on the boiler itself!). Eddie C. 01/28/15 |
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