600 Gallatin Street NE, Washington, DC, MD 20017
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Magnolia Plumbing Heating & Cooling - Our Reviews
Overall Rating
(1620 Reviews)
(266 Reviews)
(425 Reviews)
(545 Reviews)
(114 Reviews)
(3 Reviews)
(2 Reviews)
(4 Reviews)
(137 Reviews)
(123 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Magnolia Plumbing Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Pasquale was outstanding. He was honest and helpful. He identified the most cost effective way to help with my plumbing issue and even stuck around to help coordinate with DC Water to do external repairs. I will use Magnolia from here on out. They are competitively priced and very committed to customer service. Pasquale S. 01/09/19 |
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Carlos was a fabulous technician. He was professional, knowledgeable and provided recommendations that worked for our family! We have used Magnolia for years and it is so nice when you can find a company that has good and reliable service. Carlos R. 01/05/19 |
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Humberto redid all my gas lines. He did a great job and was thorough in helping me making sure it was all functioning properly. He explained things very well too. Thanks Humberto!! Humberto H. 01/02/19 |
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Nelson went above and beyond to solve my plumbing issue for me. He was very kind and courteous! He deserves a bonus or raise!!!! Nelson J. 12/31/18 |
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Nelson Jovel knew his plumbing and was very warm and engaging to boot. Were he a physician, I would say he was skilled and had a wonderful bedside manner. Top notch! With passionate pros like Nelson, it's no wonder Magnolia is a leading plumbing/HVAC company in the DMV. Nelson J. 12/29/18 |
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Jermaine was very knowledgeable and helpful. I strongly recommend Jermaine. Jermaine W. 12/23/18 |
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Mr. Cao was very thorough in explaining and showing me what needed to be done to help maintain my mother's home HVAC system between routine service. He also helped me with deciding on what to do with an old standalone gas heating unit that no longer works. We are planning to have the unit removed and will ask that Mr. Cao return to perform the service. Very satisfied with his work. Tan C. 12/20/18 |
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Magnolia Plumbing scheduled Mario to come by and repair the hot and cold water valves in our bathroom and replace the faucet. He was timely, professional, technically savvy and very efficient - I will always request him in the future! Mario S. 12/19/18 |
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Service technician called to let us know he was on his way. Arrived on time and explained pricing. Installed kitchen faucet. Technician was professional , polite and courteous. He explained how the faucet would be installed and answered all questions. Thanks for sending a great technician. Nelson J. 12/19/18 |
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I happily added a review on Facebook in which I detailed my very positive commendations for Magnolia and Nelson J. the Service Pro who recently addressed needs in my home. Thank you Magnolia and thank you Nelson J. Nelson J. 12/17/18 |
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(no comment) Carlos R. 12/13/18 |
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Tan was a superb worker for Magnolia Plumbing. He was efficient, did all the work promptly and told us that we needed a humidifier pad and he went and got it and installed us We were very pleased Tan C., Ebony G., Sinan L. 12/09/18 |
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DO NOT USE. First, Canceled on me after the window started. Said fine, come the next day.
Once there, pushed more service before figuring out part wasn’t needed. Fine, maybe an innocent mistake.
Then when the work started it required cutting a small hole in the wall to access the pipe. They did not measure – but just started cutting holes in the wall. Cut three holes before I came down and measured (pipe was coming out other side of the wall so CLEARLY apparent where it could be found) and pointed to the spot where it was obviously located. Sure enough, there it is.
Plumber apparently had no plan, and made no effort to try and figure out anything that would not damage my house. In the end didn’t care - no credit no benefit or discount- didn’t even clean up all the dust he caused by cutting three extra holes in the drywall ceiling.
Stay AWAY Nelson J., Sinan L. 12/08/18 |
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Magnolia did a great job replacing my sewer and water service lines. Humberto was the on-site manager of the crew, who did great work and was excellent paying attention to details and communicating with me as the job progressed. Humberto H. 12/08/18 |
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I recently moved into a house with a 15 year old gas furnace that started making a very...concerning noise. I called Magnolia Plumbing, Heating, and Cooling and they came out the same day to do an inspection. Carlos quickly found the problem, which was a part that needed to be replaced. I was so worried that the furnace itself was on its last legs, but his opinion was that with replacing the part and regular maintenance, it should last at least a few more years. The part wasn't available in the warehouse, so they had to order it, but the work was still done the next day.
I read a lot of reviews about Magnolia being overpriced, and I don't know if that's true or not, because I was more focused on getting the problem addressed quickly and professionally than getting multiple estimates. I will say for sure that I received excellent service from Carlos and my whole interaction with them was very professional from start to finish. Carlos R. 12/07/18 |
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We have been trying to figure out a heating issue for over a month with another company. Saeid came in and identified all of the issues in a couple of hours. Thanks, Saeid! Matt Miller Capitol Hill, Washington, D.C Saeid F. 12/07/18 |
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You will feel like you were duped once Carlos walks away. This Service tech has one thing in mind, ring up the bill. He could care less about you as the customer, it's sad that they do not really want return customers. Yionice C., Ebony G., Carlos R. 12/07/18 |
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Robert was very friendly and professional!! Sinan L., Robert W. 12/06/18 |
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Mario showed up when he was supposed to called before he got here and did a wonderful job. He was very polite kind and knowledgeable. I would use Magnolia again over and over again Jazze G., Mario S. 12/06/18 |
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Wonderful service from start to finish. Will definitely use again and strongly recommend to others! And a big thank you to Sam! He's the best! Ebony G., Sinan L., Sam M. 12/05/18 |
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Mario was pleasant and performed his work in a timely manner. He additionally was asked to look at our extra shower that had not been working and was able to troubleshoot and fix the issue quickly and without charge. Mario S. 12/03/18 |
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I called Magnolia for an unlit pilot light issue on my furnace. 11-15 18 a Mr Carlos Reed arrived. I told him the pilot light was out and I had checked for a flame sensor, but did not find it. Mr Reed began checking the furnace and stated that it looked like the burners needed cleaning. As he continued his inspection, he found other issues like the control panel, the exhaust stack leading to the roof, blown fuse, etc. He also insinuated that I had tried to work on the furnace, when in fact I told him I had visually looked for the flame sensor, not put a wrench on the furnace. He gave me a repair estimate for $3400 and a replacement estimate for $7500. I decided to get a second opinion and the other service pro found that I needed nothing that Mr Reed said. Needed one inexpensive part. Total bill, parts and labor $250.00. I don"t know if Mr Reed though my age would allow me to believe every thing he said was true. I may have been born at night, but not last night. By getting a second opinion, I save thousands of dollars. I will never use or refer Magnolia again. Yionice C., Carlos R. 12/03/18 |
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Tan arrived promptly to evaluate our hot water heater. He was very thorough and explained everything that needed to be done for the replacement. He was extremely knowledgeable and polite. It is a pleasure to meet such a nice technician.
I would highly recommend him coming to anyone’s house for a repair. Tan C. 12/01/18 |
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Thank you Nelson. I was impressed by you professionalism; you were patient explaining what you were fixing, and you were courteous and careful. Much appreciated Saeid F. 12/01/18 |
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Thank you Nelson. I was impressed by you professionalism; you were patient explaining what you were fixing, and you were courteous and careful. Much appreciated. Nelson J. 12/01/18 |
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Mr.Saeid F. came to my home to address the problem of no heat with my new system. He thoroughly, patiently and professionally worked to assess the problem, determine solutions, and address the issues of water pressure causing the lack of heat. This certainly took longer than I had expected but his patience, expertise and determination to solve the problem are to be commended. Saeid F. 11/30/18 |
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This day began badly but ended on a very high note. My boiler stopped working overnight. It was 29 degrees outside. I called Magnolia at 8am, and by 10 am Carlos Reed was at my door. By the time he left, my heating system was working better than it has worked in years. Carlos is an excellent diagnostician and an extremely skilled technician. He took the time to analyze what was needed, then went out to pick up the replacement part, came back and installed it, drained the entire system and powered it up again, and performed many other tasks designed to make sure the system was functioning as effectively and efficiently as possible. Carlos also explained everything he was doing in language I could understand and quite accurately estimated what the repairs would cost. He is a very courteous, hard-working man who cares very much about the quality of his work as well as the satisfaction of his customers. He is a terrific credit to Magnolia Plumbing and Heating, and thanks to him, I am now a devoted customer. And my house is nice and toasty! Carlos R. 11/29/18 |
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Saeid is knowledgeable and explained the mechanics of heating a home. His work is neat and his is very polite and accommodating. Saeid F. 11/28/18 |
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Mr. Fotouri and his assistant arrived on time. He reviewed what I needed done on my furnace. they got it working in no time at all. I'd also inquired about a humidifier and he went over what I needed to have that installed. I do however, need a copy of my receipt, I didn't receive it in my email. Saeid F. 11/26/18 |
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My furnace went out over a weekend. I left a message with Magnolia on their web site. First thing Monday morning, they called and said I could be the first appointment of the day. From dispatch to the technician, Carlos, everyone was friendly, efficient, and had the furnace back up and running in no time. Great customer service! Ebony G., Thyesha H., Carlos R. 11/20/18 |
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Carlos Reed was professional. He explained and illustrated every step of the process. Carlos R. 11/20/18 |
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Much appreciation to Mario and Derek for a well-done repair to a leaking, cracked cast-iron stack pipe--a big, messy, dirty problem. They arrived when expected, found the problem and clearly explained how the repairs needed to be done. They were both professional and personable. And they completely cleaned everything up when the job was finished. Have already recommended them to others and will continue to do so. Thank you both again! Mario S. 11/15/18 |
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The dispatcher called twice to let me know when my service pro would be arriving. Mario arrived and was able to fix the problem I had called about immediately. He knew exactly what to test. Since this job did not take 3 minutes, I asked him to look at another toilet I had not used in years. He gave me 3 options and I chose to install a new toilet. Mario installed the toilet with no problem and it did not take long. He cleaned up everything and hauled all the debris away. Mario was very efficient and a pleasure to do business with. Ebony G., Mario S. 11/12/18 |
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Carlos Reed arrived promptly, assessed the problem and got our heat working again. He was very thorough and professional as well as friendly and easy to work with. Really great, fast, efficient service. Thanks Carlos!! Carlos R. 11/11/18 |
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Carlos Reed arrived promptly; assessed the problem and took the necessary steps to get our heat working again. Terrific!! He was very friendly and easy to work with. A very calm and capable professional. I am very pleased with the service we received and would definitely use Magnolia Plumbing again. Carlos R. 11/11/18 |
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Great customer service representative and professional plumber who was straight forward with me. Sinan L., Pasquale S. 11/10/18 |
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The plumber was supposed to be there anytime from 4pm to 6pm. I called multiple times to check if the plumber was coming. The call me 7:30pm after left my apartment. I cancelled the service now I'm looking for a new plumber. Sinan L., Robert W. 11/08/18 |
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Mario came right away and assessed the problem. He returned the next day on time and completed the work in under an hour. Very courteous and friendly. Easy to work with. Very good at his job. Thanks. Mario S. 11/06/18 |
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Pasquale was up front, honest, professional and made me feel comfortable with our plumbing issues. Pasquale S. 11/06/18 |
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(no comment) Nelson J. 11/05/18 |
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We called Magnolia to help us with an emergency situation in our home. Mario was incredibly professional and clean while working. He was kind and made sure we fully understood what was happening each step of the way. I would absolutely use this company again for future needs and highly recommend Mario! Mario S. 11/03/18 |
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Team Sinan and Carlos are professional and courteous. Keep up the good work team. You’re appreciated. Sinan L., Carlos R. 11/03/18 |
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Excellent job. Good communications skills as well as plumbing skills. Yionice C., Michael F. 11/01/18 |
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Magnolia Plumbing and in particular Michael Fogle did a great job clearing out a drain and replacing the plumbing for our double kitchen sink and waste disposer. He carefully listened to my description of the issues, diagnosed the problems, explained the options, made the repairs in a professional manner, and showed me what he had done. The end result looks great, and everything works perfectly. He kept the job site clean and neat. It was a pleasure having him work with us. You might be able to find someone to do it cheaper, but I think the job was done well and will last, so in the long run it will be a good value. Michael F. 10/31/18 |
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Saeid did an excellent job and was very gracious. Milton Kotler Saeid F. 10/31/18 |
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Saied with his assistant Max were great as usual. Yionice C., Saeid F. 10/31/18 |
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Pasquale arrived at scheduled time, was professional and knowledgeable. He came up with excellent solutions that no previous plumber had thought of in forty years. He was able to complete the large job the same day. We will definitely call Magnolia for our next plumbing need, Ebony G., Sinan L., Pasquale S. 10/30/18 |
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Nelson came out to our place to service a clogged kitchen sink drain. He was super polite and very helpful in quickly fixing our problem. He was very professional and very respectful of the kitchen itself. Everything was covered and he left absolutely no mess when he left. I would highly recommend Magnolia and absolutely recommend Nelson. He was very easy to talk to and very helpful in explaining what was going on and his process to fix it. Nelson J. 10/30/18 |
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Michael was very courteous and helpful. Michael F. 10/26/18 |
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Sinan L. was very polite & helpful in setting up a quick appointment. Reggie D. came in and completed a followup service maintenance. His explaining to me the service maintenance procedures was helpful. Very grateful for the team work. Would recommend this team anytime! Reggie D. 10/22/18 |
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