600 Gallatin Street NE, Washington, DC, MD 20017
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Magnolia Plumbing Heating & Cooling - Our Reviews
Overall Rating
(1620 Reviews)
(266 Reviews)
(425 Reviews)
(545 Reviews)
(114 Reviews)
(3 Reviews)
(2 Reviews)
(4 Reviews)
(137 Reviews)
(123 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Magnolia Plumbing Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I find Magnolia always reliable and willing to go above and beyond to help. I’m glad I have them around. Carlos R. 07/12/19 |
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Great job Jeda H. 07/12/19 |
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Carlos was promptly on time and a very clear communicator, my issue was explained to him and he assessed the issue on site and worked through not only a quick fix but long term solution to my mini split wall unit. Many thanks and would highly recommend! Carlos R. 07/11/19 |
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Rebecca was incredible! My bathroom sink drain was draining very slowly. I have very old plumbing and am always concerned about serious problems deep into the walls. When Rebecca took off the drain trap and had to move my old pedestal sink to do it, she found no clogs in the trap. Then she used a long snake for quite a long time, and still the drain was slow. It was looking like I might have to demolish the walls, my biggest fear. But then she really persisted with a 60-ft snake for a very long time, I think for much longer than most plumbers would have done. And with this hard work she fixed it. I highly recommend Rebecca, she is fantastic! Rebeca F. 07/11/19 |
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On Friday, June 26, I had Magnolia Plumbing assess my HVAC system for a potential leak and clogged condesate line in my home. The service I received from the Magnolia HVAC repair person, Carlos Reed, was abysmal, subpar and offensive.
As a disclaimer, my customer service agent, Jeda H. was exceptional, friendly and helped me pinpoint when to expect Carlos' arrival as he was late and did not get in contact with me to confirm his arrival.
Carlos was condescending, rude and talked down to me. He presented the prices for Magnolia's services in a dubious manner and when I asked him to clarify he repeatedly told me verbatim that 'I wasn't listening'. He tried to get me to sign up for Magnolia plumbing's Gold plan, however, he offered little/no information about the benefits, features and services offered under the plan included. I was so taken aback by his rudeness, lateness and presentation of prices that I declined further services.
When it came time to complete the invoice, he initially refused to record within the invoice what he observed in my HVAC system. I had to call a 2nd HVAC repair person on the phone (who consequently used to work for Magnolia Plumbing and knew that he was breaking protocol) on the phone and put him on speaker to 'convince' Carlos to record the details of the assessment that he performed properly.
There may be better service persons at Magnolia, please steer clear of Carlos Reed, he is completely unprofessional and unscrupulous. Jeda H., Carlos R. 07/10/19 |
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Carlos R. provided excellent and timely service. He was very knowledgeable, professional and courteous. I would definitely recommend to friends and family.
Yvonne B. Carlos R. 07/09/19 |
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The service pro Carlos R. was very helpful. He was very professional. Fixed the problem right away and recommended what I should do next. Carlos R. 07/09/19 |
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Great service and repair of AC by Magnolia Plumbing and Carlos. He explained the problems, fixed them, cleaned up after, and went over the bill. Very professional job.
No qualms about recommending Carlos and Magnolia to friends and family! Carlos R. 07/02/19 |
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No Comment Jose V. 06/27/19 |
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Russ was awesome and very professional. The service he provided was quick and sufficient. He provided an explanation of what needed to be fixed. Russ K. 06/26/19 |
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Friendly and fast. Duane C., Thyesha H. 06/26/19 |
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Great work. Explained everything to me. Carlos R. 06/25/19 |
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I recently had my first experience with this company when I needed an exterior drain pipe unclogged. Prior to the plumber's arrival, I provided the company with a detailed overview of what had been dropped in the pipe and the various methods I had unsuccessfully tried to unclog the pipe prior to calling the professionals. Magnolia arrived on-time and explained that there was a minimum charge for coming out to provide an estimate then an additional charge to complete the work. I was aware of the minimum charge and was happy to pay the pros to unclog my drain. The person they sent out provided me a quote of $327.00 to unclog the pipe. I agreed to this amount with the understanding that there was no guarantee that he would be successful. After spending less than 10 min looking at the drain pipe, the worker explained that he was "more of a technician" and that "a professional plumber would have to come out to address the problem." He then preceded to demand I pay the $327.00 for his time and agree to be charged additional fees for the "pro" to come later in the day and resolve my clogged drain. When I originally called Magnolia Plumbing I expected a professional plumber to come to my home and work on resolving my plumbing problems. Instead Magnolia Plumbing sends a tech to charge as much as possible prior to sending the actual plumber. My advice is to call another company that will work to resolve your plumbing issues, not work to run up the costs of service. Sinan L. 06/19/19 |
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I recently had my first experience with this company when I needed an exterior drain pipe unclogged. Prior to the plumber's arrival, I provided the company with a detailed overview of what had been dropped in the pipe and the various methods I had unsuccessfully tried to unclog the pipe prior to calling the professionals.\r\n\r\nMagnolia arrived on-time and explained that there was a minimum charge for coming out to provide an estimate then an additional charge to complete the work. I was aware of the minimum charge and was happy to pay the pros to unclog my drain. \r\n\r\nThe person they sent out provided me a quote of $327.00 to unclog the pipe. I agreed to this amount with the understanding that there was no guarantee that he would be successful. After spending less than 10 min looking at the drain pipe, the worker explained that he was "more of a technician" and that "a professional plumber would have to come out to address the problem." He then preceded to demand I pay the $327.00 for his time and agree to be charged additional fees for the "pro" to come later in the day and resolve my clogged drain. \r\n\r\nWhen I originally called Magnolia Plumbing I expected a professional plumber to come to my home and work on resolving my plumbing problems. Instead Magnolia Plumbing sends a tech to charge as much as possible prior to sending the actual plumber.\r\n\r\nMy advice is to call another company that will work to resolve your plumbing issues, not work to run up the costs of service. Sinan L. 06/19/19 |
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Great service and knowledge! Carlos R. 06/19/19 |
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Helped address multiple issues with 15 y.o. AC unit, spent nearly a full day addressing all the issues. Helped provide information to understand the issues with the system. Carlos R. 06/18/19 |
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Anil Das and his team was efficient and knowledgeable in getting my job done! So many came before and it took the entire team at Magnolia Plumbing Heating and Cooling to make it right! Thanks. A Happy Customer Anil D., Thyesha H., Jeda H., Sinan L. 06/15/19 |
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Humberto was professional, efficient and informative- he educated me on several aspects of my systems. I will gladly recommend him and Magnolia to my condo neighbors. Also, in my initial call to Magnolia, Melissa was sympathetic and helpful. Both are a credit to Magnolia! Humberto H. 06/11/19 |
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All team members were very friendly and competent, no issues with the individuals involved. However, my FIRST day was scheduled for 12 - 2 PM, he arrived at 3:30, just in time for the rain to start and he won't go on roof in the rain. So reschedule for next day, giving me another steamy night. Next day schedule is 10 - 12 AM, but again he arrives at 3:30. No call or text telling me they are delayed. This is the time I normally get home from work, but I took the day off to wait for him, apparently for no good reason. I don't like my time wasted like this - they are WAY TOO cavalier about negatively impacting others. Just like the times we live in, there is no one at the company taking responsibility to ensure that the customer is treated right, they stay in their own pigeon hole not worrying about the bigger picture. Hide behind the obnoxious phone menu that won't let you get to a manager or anyone making decisions. Thyesha H., Jeda H., Sam M. 06/07/19 |
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Have been dealing with Magnolia for years. Always great, professional service! Thyesha H., Jeda H., Sam M. 06/03/19 |
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Carlos R. was professional from beginning to end. From the time he went to the property to evaluate why the A/C was not working through making the repair Carlos was professional and kept me informed and he did not try to sell more than we needed like other companies did. I will use Magnolia again as a result of my positive experience with Carlos R. Carlos R. 06/02/19 |
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Have been dealing with Magnolia for years. Always great, professional service! Thyesha H., Jeda H., Sam M. 06/02/19 |
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I am not the type to leave bad reviews but I have been trying for almost two months to get a $100 credit as offered in Magnolia's recording when one calls their 1-888 number if one replaces a water heater before 5/31. I started calling mid-April to have our water heater replaced. We replaced it on April 19. But, they did not credit the $100. I have called four times since then, spoken to Taesha & Jeda, the most recent time was on 5/30 and Jeda said she would tell Ms Lewis and they would call back, same story every time. It's amazing that a business would have such false advertising and provide such bad customer service to respond to a customer. We paid thousands of dollars for the service and they don't honor $100?? Very disappointing. Thyesha H. 06/02/19 |
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I am not the type to leave bad reviews but I have been trying for almost two months to get a $100 credit as offered in Magnolia's recording when one calls their 1-888 number if one replaces a water heater before 5/31. I started calling mid-April to have our water heater replaced. We replaced it on April 19. But, they did not credit the $100. I have called four times since then, spoken to Taesha & Jeda, the most recent time was on 5/30 and Jeda said she would tell Ms Lewis and they would call back, same story every time. It's amazing that a business would have such false advertising and provide such bad customer service to respond to a customer. We paid thousands of dollars for the service and they don't honor $100?? Very disappointing. Thyesha H. 06/02/19 |
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Magnolia is always very responsive and Reggie Dean was great. Very efficient and was clear on all of the options and his recommendations. On a 90° day we went from no A/C to nice and cool within an hour. Reggie D. 06/01/19 |
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Magnolia is always very responsive and Reggie Dean was great. Very efficient and was clear on all of the options and his recommendations. On a 90° day we went from no A/C to nice and cool within an hour. Reggie D. 06/01/19 |
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Carlos Reed was our technician for an AC issue and did an outstanding job. He quickly identified the issues and got to work on them right away, keeping me updated about status and cost while I was at work. He identified and fixed other issues that our prior provider, Michael and Sons, never bothered to notice. He and Magnolia are an excellent choice and are much more affordable than Michael and Sons and their slipshod work. Carlos R. 06/01/19 |
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I bumped my water heater expansion tank and caused a crimp in the 90 degree copper joint and needed to have it repaired. I got a quote from Airmasters to fix it for $150 dollars but they couldn't come out till next week and I needed to have this fixed sooner so I called Magnolia. Humberto showed up and within 3 minutes he gave me a quote of almost $700!!! I could literally buy a whole new water heater and have someone else come out and install it for less than this company... Humberto H. 06/01/19 |
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Carlos R. repaired a very finiky A/C unit under difficult and challenging circumstances. He also took the time to explain the service in detail. Very good work and service Carlos! Carlos R. 05/31/19 |
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Magnolia is very professional, they are extremely high though, it is a saying that you may not get what you pay for but you will pay for what you get. They get the job done but you will pay. Jeda H., Sinan L., Mario S. 05/30/19 |
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I was overjoyed to see Mr. Reed today. I hadn't seen him in several years, but I remembered him very well. He was the consummate professional. He explained everything he did, and was very patient with my questions. I wish everyone was like Mr. Reed, but unfortunately, that is not the case. He represents Magnolia Plumbing very well, and he is one of the reasons I why I continue to do business with Magnolia. Carlos R. 05/29/19 |
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Carlos Reed a great personality and a great service . my AC was working in no time. Thanks. Carlos R. 05/29/19 |
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New thermostat put in quickly and neatly and two systems maintained. Thanks. Carlos R. 05/28/19 |
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The service Carlos Reed provided was excellent! He quickly detected the problem and thoroughly explained what the options were for solving it. He is very friendly and told me not to hesitate to ask him questions so I felt more comfortable asking them. I will definitely ask for him when another plumbing problem occurs. Carlos R. 05/27/19 |
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The service Carlos Reed provided was excellent! He quickly detected the problem and thoroughly explained what the options were for solving it. He is very friendly and told me not to hesitate to ask him questions so I felt more comfortable asking them. I will definitely ask for him when another plumbing problem occurs. Carlos R. 05/27/19 |
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I specifically asked that Mr Cao come back to service our HVAC system. I found him to be an excellent professional. He was very thorough and explained exactly what was to be done and gave us advice as to how best to maintain our system. Tan C. 05/27/19 |
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Carlos came by today on a holiday weekend and was completely awesome. He fixed our 30 year old AC system in a short amount of time and left the area 100% clean. Now we aren’t melting. We most certainly need our entire system replaced soon and we will undoubtedly request that Carlos does the replacement for us in the next few months. 10/10 would recommend! Carlos R. 05/26/19 |
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Carlos very professional and a wonderful job! Carlos R. 05/25/19 |
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No comments Carlos R. 05/24/19 |
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I have used magnolia many times. However, my last two service requests there disappointing. I was given appointment but they were not honored. I have to wait 4 days for the service Pro to return to completed the job. When I called to ask for the status I was not given a reasonable explanation. I will not be using Magnolia in the future. Jeda H., Carlos R. 05/24/19 |
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We had a great experience with this company! The customer service agent, Jeda was very polite. The plumber, Rebecca Flores was top notch! Her work is diligent and her explanations were very clear. Rebeca F., Jeda H. 05/23/19 |
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18 hours ago-
We had a great experience with this company! The customer service agent, Jeda was very polite. The plumber, Rebecca Flores was top notch! Her work is diligent and her explanations were very clear. Rebeca F., Jeda H. 05/23/19 |
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No comments Carlos R. 05/22/19 |
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This service person was courteous and extremely helpful. Jeda H. 05/22/19 |
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As always a good experience. Saeid has done work at my house before and he is always pleasant courteous and helpful. I highly recommend Magnolia and Saeid.
Monika Tomlinson Jeda H. 05/22/19 |
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Mario was beyond helpful. He addressed an issue that was the result of poor previous workmanship. Mario was timely and thorough. He explained what the cause of the pipe issue was and how he planned to fix it. Mario S. 05/22/19 |
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Carlos was fantastic. Punctual, professional, and he explained everything that was going on. Couldn’t be happier. more Carlos R. 05/20/19 |
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Saeid and Max were very prompt and efficient. Smiling-fun to meet. FIVE STARS Saeid F. 05/20/19 |
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We had a super clog in our toilet drain that made the toilet make gurgling sounds. Anil Das was the Associate dispatched to our home. He was polite, professional and experienced with plumbing. Mr. Das diagnosed our problem quickly and efficiently and best part of all he SOLVED the problem. This was also provided with prompt same day service. I might also add that the office staff provides exceptional customer service and I would not hesitate to recommend Magnolia and will call them with any future needs. Thank you Magnolia! Anil D. 05/14/19 |
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I had a leak coming from my shower down through the kitchen ceiling. Mario came by and ran different tests to isolate where the leak was exactly coming from. It was a slow process of elimination but I never felt like he was rushed but rather took the necessary time to diagnose the problem and found it. Magnolia is definitely expensive but you get what you pay for, they are very professional. Mario S. 05/11/19 |
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