600 Gallatin Street NE, Washington, DC, MD 20017
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Magnolia Plumbing Heating & Cooling - Our Reviews
Overall Rating
(1620 Reviews)
(266 Reviews)
(425 Reviews)
(545 Reviews)
(114 Reviews)
(3 Reviews)
(2 Reviews)
(4 Reviews)
(137 Reviews)
(123 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Magnolia Plumbing Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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(No Comment) Ebony G., Geovonn Y. 03/13/18 |
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very good and professional service when our heating broke down Carlos R. 03/13/18 |
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Darrell called ahead to let me know that he was coming soon. I met him and he knew what he needed to take care of my issue. Immediately, he was very professional. I would definitely recommend him to any person who needed plumbing done in an emergency. Darrell S. 03/08/18 |
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I already explained the repair failure to Diane who sent the receipt by email. Your plumber did not know how to solve the problem without a building shutoff. A second plumber called by our Condo Board analyzed the problem correctly and installed a satisfactory repair with no building shutoff that would suffice until we could later replace the faulty shutoff valve. 03/08/18 |
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Another OUTSTANDING service experience from Magnolia Plumbing! I had maintenance performed on my boiler today. Reggie D. arrived well within the two hour window and was extremely courteous and thorough. Not only did he explain what he did, he also talked me through every component of the boiler and its function. He also, at my request, adjusted the settings on my water heater and gave an equally detailed water heater education. I greatly appreciated Reggie D's caring competent service. He's a true professional. Reggie D. 03/06/18 |
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When I submitted my service request online, I thoroughly described the problems the home was experiencing and scheduled a day of leave from work to have the technician and plumber attend to the problems. When the technician arrived, he indicated that the service needed could not be done because a team was needed to move the furnace to fix the plumbing problem, and I would have to schedule another appointment for a team to come back to fix the problems. This requirement to have the service appointment rescheduled resulted in having to reschedule travel plans so that I could be home for the new appointment. When I submitted the detailed service request and a service appointment made, I expect that the requested service be completed at the scheduled appointment time. I am extremely dissatisfied with the service that Magnolia is providing, when I have been previously extremely satisfied with services provided by your company. 03/01/18 |
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We had a small gas leak in our basement. Magnolia plumbing was very prompt and attentive at getting someone to our home to fix the pipe, check the other pipes, and turn our gas back on. The plumber they sent, Darrell, was certified to work on gas pipes. He was friendly, skilled, prompt, neat, and willing to answer any questions that we had. We were very happy to have the problem fixed in a matter of hours, and highly recommend this company. Ebony G., Darrell L., Sinan L. 02/28/18 |
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I have used MAGNOLIA for years. Yesterday's visit by Carlos R. was one more example of why I stay with them. Carlos arrived promptly, talked me through what the annual review of my Heating/Cooling system would involve. He performed the inspection, cleaning, and upgrades promptly. His work was professional and efficient. As always with MAGNOLIA, I appreciated that Carlos talked me through a range of options as I plan for longterm care of my system. Thanks, MAGNOLIA. Carlos R. 02/24/18 |
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(no comment) Darrell L. 02/23/18 |
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Excellent service provided by Tran and Ebony. Ebony called to coordinate an earlier appointment which cancelled out my wait time. Tran was very nice and very knowledgeable of my old furnace, and after fixing the issue, cleaned the furnace and made the furnace operate and sound so much more efficiently. He also gave me some tips on furnace, checked for carbon dioxide based on a concern I had. Everything was ok and I was more than satisfied with his service. I would call Magnolia (Tran) again to check on my furnace in the future. Tan C., Ebony G., Sinan L. 02/23/18 |
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(no comment) Ebony G., Darrell L. 02/22/18 |
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Saeid did a great job. Magnolia was able to get a technician out within the hour. And the repair was fast. Thanks! Saeid F. 02/21/18 |
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wonderful service from the wonderful Carlos R. super efficient , courteous and very clear as to what was needed or not . So easy to give a five star review when the service is this good. Carlos R. 02/21/18 |
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wonderful service from the wonderful Carlos R. super efficient , courteous and very clear as to what was needed or not . So easy to give a five star review when the service is this good. Carlos R. 02/21/18 |
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Outstanding job diagnosing the problem. Very communicative Carlos R. 02/14/18 |
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Kept me informed when he would arrive; patient analysis of the problem and quick resolution. Saeid F., Ebony G. 02/09/18 |
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The folks at Magnolia are friendly, helpful and truly understand what customer service means. Carlos, the technician, did a great job at explaining to me in details the work he was doing. It's the 2nd time he services my place and he's done such a great job that I've now requested for him to be the only technician to be sent to my place in the future.
I would highly recommend both Magnolia and Carlos. Ebony G., Carlos R. 02/06/18 |
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Reggie from Magnolia was so helpful to me after my heat went out on a cold winter day. He explained the problem and the solution, took care of it quickly, and was professional and friendly the whole time. He knows his stuff! Thanks much. Reggie D. 02/06/18 |
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Reggie from Magnolia was so helpful to me after my heat went out on a cold winter day. He explained the problem and the solution, took care of it quickly, and was professional and friendly the whole time. He knows his stuff! Thanks much. Reggie D. 02/06/18 |
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I was very satisfied with both the plumber and dispatcher. Ebony G., Pasquale S. 02/05/18 |
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Technician Russ did a good job diagnosing the problem and providing information about how to fix it. he was courteous, patient, and a good listener. I was happy with the customer as well as technical service he provided. Thank you Ebony G., Russ K., Sinan L. 02/05/18 |
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Marvin Chaney has now spent two days doing plumbing work at my daughter's house in Hyattsvill MD. He is a master plumber, diagnosing and fixing problems in an old house. In addition to his plumbing skills, he is an expert people person. He relates to the customer in a quiet and sensitive manner. He's a good listener and is willing to entertain any questions and give thorough, clear answers. I really appreciated that. He also has a cute sense of humor. I will have him back when the house needs further plumbing service. Marvin C. 02/03/18 |
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Magnolia was great. They were extremely professional and honest. Came in and had the job done quickly - moved all my appliances for me, wore booties, and even put down drop cloths. I couldn’t have asked for anything more. I highly recommend them to anyone looking for an exceptional plumbing company. Thank you Magnolia! Ebony G., Geovonn Y. 02/02/18 |
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My furnace was not working and I had tried to fix it myself, to no avail. Through my neighborhood app, NextDoor, I saw several recommendations for Magnolia so I looked them up on the internet. I was able to have an on-line chat with a service rep (Jason I think), and he understood my situation and helped me get service scheduled, within the hour! I thought it would be at least another freezing night in my house. Saeid (and Jose) were the service reps and they were able to get everything working within 30 minutes, and they stayed to make sure the heat worked everywhere. Everyone I worked with was friendly, trustworthy, and made me feel comfortable with the work that was done. Saeid F., Ebony G., Jason S. 02/01/18 |
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Carlos and Jose came to our house this week to install a tankless water heater and a whole house water filter system. They were on time, thorough and efficient, and explained everything they were doing, step by step. Magnolia is not cheap but when they do a job, they do it really well. Once the job was complete, you hardly knew they'd been there, except for the fast and clean hot water we now enjoy. Kudos to Carlos, Jose, and Magnolia! Ebony G., Sinan L., Carlos L. 01/31/18 |
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Wonderful service at Magnolia Plumbing. Received call that team was on the way; promptly investigated and gave thorough information and the written estimate was in my email inbox before the door closed. Ebony G., Carlos L. 01/30/18 |
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Ebony a cheery, pleasant, competent lady with whom to set up appointments; Reggie a first class friendly and super sharp technician to perform work on my hvac. They make Magnolia a very first rate experience. Reggie D., Ebony G., Sinan L. 01/29/18 |
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Carlos R was very helpful, knowledgeable and courteous in his winter maintenance visit for our three units. Carlos R. 01/27/18 |
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Professional ,knowledgeable Saeid F. 01/26/18 |
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Darrel was the plumber who came to my house. Darrel was excellent. He was thorough, knowledgeable and courteous. Very easy to work with. He explained everything he was doing and why it was important. and how to prevent similar circumstances in the future. 01/25/18 |
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I will never use or recommend you to anyone i know. Your technicians need more customer service training, all they do is take the money and run. May be that's the reason why you enjoy helping people like me, thank you. 01/17/18 |
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One recommendation is to give more frequent updates on urgent situations. Overall, great service and did what needed to be done when another company failed 01/16/18 |
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Geo was very technically competent, thoughtfully analyzed our problems and suggested corrections. Went out of his way to get necessary replacement parts on urgent schedule to service us soon as possible and make adjustments in his own schedule in coordination with the office.
Office support on scheduling was excellent. Sinan L., Geovonn Y. 01/12/18 |
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From the moment we called, John (who took our initial call) was very understanding of our urgency. Carlos ( the most efficient Technician who has ever serviced us) arrived quickly there after and immediately assessed the problem (cutting off the gas line to the furnace; gave us a very detailed diagnosis of the problems). Based on all that we learned, we were able to make a good decision on the direction to go next. We had a need to call back into the office and Sinan (Customer Service Specialists) was able to help us efficiently. We are very grateful to the whole team - REALLY GREAT JOB!! Holmes' Sinan L., Carlos R. 01/11/18 |
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Service Pro Saied F did the annual service to our heating system. The service was done perfect , and the recommendations well placed.
Saied is a excellent professional, patient and friendly. Saeid F. 01/09/18 |
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Mike M came and fixed my furnace on the same day of the appointment. He was very professional and knowledgeable
He saved my furnace and restored the heat in my home. Thank you so much! . 01/08/18 |
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Saeid F. is very knowledgeable. Patient and goes above and beyond to get the job done. Saeid F. 01/05/18 |
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I came home from a week long vacation to find that, despite keeping my heat on and sinks running, a main water pipe had frozen. Magnolia had a plumber (Darrell) to my house in less than two hours in the evening on New Years Day, who provided a full inspection, diagnosis and plan for resolution. The pipes remained frozen as it was 11 degrees that evening, so a pipe burst (fortunately while the water was off). I called Magnolia and they had Mike in my house again less than two hours later, who fabricated a new pipe trunk and had it installed in minutes. He also provided a long list of tips for reheating my system.
Finally, the NEXT day, Felix came to provide an estimate for replacing my lead service line, offering a reasonable price for the job.
At NO time, did I feel upsold or overpaying - the technicians were all knowledgeable and extremely patient with my questions and thoughts on unfreezing and upgrading my plumbing.
MEANWHILE - the big name competitors returned my call the next day, saying they could help me in about a week. I will not use another professional plumbing service again - Magnolia has my business for life. Darrell S. 01/04/18 |
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Reggie showed up at my frozen home on a bitterly cold New Year's Day to figure out why our two furnaces and water heater had stopped working. A kind, thorough, professional guy, Reggie diagnosed the problems (frozen condensation drain lines), helped us resolve them, and gave us great advice on how to prevent our pipes from freezing in the future. He had to crawl under our porch to access our cellar, and did so with good humor. Because of his skill and professionalism, we will work with Magnolia in the future. Thank you, Reggie, and happy new year. L&C Reggie D. 01/01/18 |
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called them at 11am and Sam, the service technician, arrived at 11:30am. Problem diagnosed and fixed by 12:30pm. Was very happy with prompt service especially when Sam called me to tell me he was on his way and would arrive within the next 20 minutes. When he showed up at my condo front door, he put on boot covers before entering. Very happy overall with their service. Sinan L., Sam M. 12/30/17 |
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From the first phone call to schedule to the tech who was friendly and knowledgeable. Thank you so much Mangolia for giving us heat on New Years weekend. Russ K. 12/30/17 |
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Our hot and cold water pipes were underground of our recently purchased home. A leak occurred and we were advised to have the pipes moved to overhead. After a number of opinions, we chose Magnolia plumbing. In a heartbeat I'd recommend them again, in particular Pasquale Skok. He was upfront, thorough and professional. He constantly gave recommendations for our project that was completed in far less time than originally anticipated. On the second day of work, field manager Felix Salgado came by to ensure we were taken care of. My wife and I were impressed with such a top notch business, job well done! Pasquale S. 12/29/17 |
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Contacted several other HVAC people before, but no one ever got back to me or wanted to do the work. Magnolia (and Carlos R in particular) came out same day, and in about an hour, fixed the problem I've had for over a year. Very happy. Carlos R. 12/28/17 |
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Broken heating unit on the coldest day of the year... submitted a service call request online after business hours and received a call back within an hour that evening to set up an appointment for the next morning. Magnolia’s tech, Saeid, got us up and running. He had the required parts in stock, explained what the issue was, and was just friendly, professional, and knowledgeable. We will be repeat customers for sure. Saeid F. 12/28/17 |
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Superb and timely heating system check up by Magnolia. Sinan set up same day appointment. Mike did a great job. Highly recommend Magnolia. Thank you. Michael Sinan L., Mike M. 12/28/17 |
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horrible experience. We had a sink clog. Darryl came and worked for 3 hours snaking but could not fix. So far it was OK. We paid 425 and agreed he would return the next day to fix it. He did not show the next day except to say he didnt have the part has to come back again tomorrow. My husband takes off work to meet him. Darryl does not show for the entire afternoon and my husband has to repeatedly call him. He never came. This was an emergency fix and we were forced to find another way to fix it after 2 days of waiting on magnolia. I called repeatedly and was told I would get a call back, and only received one on about 3/10 attempts. We were understandbly very upset, and when speaking with a customer service woman, she was extremely rude as soon as we became frustrated and hung up on me with no call back number. HORRIBLE EXPERIENCE. another service came and fixed it in less than 2 hours with no timing issues. 12/24/17 |
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Thyresha H. I spoke to her on the phone when I was trying to schedule an appointment for my plumbing problem, she was very pleasant and helpful, and she made me feel better with her very pleasant and positive attitude. Thank you!!! Thyesha H., Carlos L. 12/23/17 |
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Carlos L. is the technician that resolved our plumbing issue on 12/21/17. . He is very knowledgeable and he explained our situation in detail. Carlos is also very pleasant, he makes you feel like everything is going to be O.K--which it was when he finished. He has been to our home a couple of years ago, and resolved our problem at that time also.
I am very happy to have discovered Magnolia!! Thyesha H., Carlos L. 12/23/17 |
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Carlos R. 12/22/17 |
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Magnolia serviced my HVAC twice a year when I lived in an apartment in DC, & I continued using their HVAC maintenance services now that we own a house. Carlos R. was efficient, on time, friendly, gave helpful information, & showed me what he was doing. I’ve had only good experiences w/ Magnolia & will continue to go to them, for HVAC maintenance. Carlos R. 12/22/17 |
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