600 Gallatin Street NE, Washington, DC, MD 20017
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Magnolia Plumbing Heating & Cooling - Our Reviews
Overall Rating
(1620 Reviews)
(266 Reviews)
(425 Reviews)
(545 Reviews)
(114 Reviews)
(3 Reviews)
(2 Reviews)
(4 Reviews)
(137 Reviews)
(123 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Magnolia Plumbing Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Tan Cao was the technician for a major HVAC problem at my home. He was very professional and explained all the issues and alternatives available to me. I was very pleased to understand the problem, and he offer several suggestions to improve system performance. He also checked with me regularly about recommendations for the system (e.g., cleaning, filter replacement) before taking action. I was pleased with his timeliness, conduct and ultimately the success of the repairs. I recommend Mr. Cao for any HVAC problems and will call Magnolia next time I need service or repair. Tan C. 05/30/18 |
|
|
|
|
|
(no comment) Michael B., Ebony G. 05/30/18 |
|
|
|
|
|
Had a really excellent service experience with Saeid and his helper. They were prompt, courteous, and resolved my issue quickly. Saeid was very knowledgeable about my extra tricky Aquatherm unit. They were also very respectful of my home and put booties on before walking on the wood floor. Saeid F. 05/26/18 |
|
|
|
|
|
All of the contacts with Magnolia staff were great! Not only polite but friendly while still being professional. Each was clear, precise "to-the-point" and helpful. Each asked the right questions and provided good answers when I asked questions. Outstanding team ! Carlos straight to work, clean, neat, professonal yet friendly, knows his field thoroughly! Michael B., Ebony G., Sinan L. 05/16/18 |
|
|
|
|
|
Darrell arrived on time, went right to the task, diagnosed the problem, explained it to me, gathered tools needed and efficiently did the work. He was pleasant, neat, and knowledgeable. Great experience. Ebony G., Darrell L., Sinan L. 05/16/18 |
|
|
|
|
|
Sam M. was the HVAC tech sent out to do my AC tune up. He was so great, super friendly, and explained everything so I could understand it. I was leery about using a large company instead of a smaller one, but I had a coupon for the tune up so I called them. It was so easy to make an appt and they came out in a couple of days. He charged me for the actual price on my coupon and never tried to sell me anything that I didn't need. I will call them for all my HVAC and plumbing needs in the future. Please employ more people like Sam and the negative reviews about Magnolia that are online will quickly change to positive ones! Sam is a real asset to Magnolia. Sam M. 05/12/18 |
|
|
|
|
|
Sam Jr. was the HVAC tech sent out to do my AC tune up. He was so great, super friendly, and explained everything so I could understand it. I was leery about using a large company instead of a smaller one, but I had a coupon for the tune up so I called them. It was so easy to make an appt and they came out in a couple of days. He charged me for the actual price on my coupon and never tried to sell me anything that I didn't need. I will call them for all my HVAC and plumbing needs in the future. Please find more people like Sam and the negative reviews about Magnolia that are online will quickly change to positive ones! Thanks so much. Sam M. 05/12/18 |
|
|
|
|
|
Had then out for a routine inspection. While my ac unit is older it works great. They gave me an abused list of things that needed to be fixed. I happened to have another contractor at my house working on something else who pulled me aside to tell me he was listening to what the hvac techs were saying and warned me they were likely going to tell me things were wrong that weren’t. Mysteriously my ac unit stopped working that afternoon. It’s hard for me to say it’s a coincidence... Saeid F. 05/11/18 |
|
|
|
|
|
terrible company Thyesha H. 05/11/18 |
|
|
|
|
|
Saeid was very professional and courteous. He explained everything he looked at and found, that could be an issue. He also helped set up an appointment with the department responsible for getting a quote on a new system.
Overall it was a very pleasant experience. Saeid F. 05/10/18 |
|
|
|
|
|
Mike and Ebony answered all of my questions. Prompt and courteous service from start to finish. Michael F., Ebony G. 05/10/18 |
|
|
|
|
|
I have left a more elaborate review on yelp.com of my service from May 7, 2018. The level of professionalism was a bitter disappointment. I was clearly taken advantage of during this service. There was a complete mess left behind and significant water damage to a few storage boxes close to the hvac unit. Today May 9, 2018 I received emails confirming my service appointment from Monday, the "team" that would be taking care of my service request, and an email for this review. I have contacted Magnolia on three different occasions since Monday and have yet to hear anything regarding this mater. I will never recommend this company and will be filing a complaint with the BBB accordingly. Tan C., Ebony G., Sinan L. 05/09/18 |
|
|
|
|
|
He was so professional and kind. His priority was to make sure we had a permanent solution with a fair cost. I highly recommend him!!! Saeid F. 05/07/18 |
|
|
|
|
|
Darrell was super - made a complex job very easy and not disruptive at all! He is a true pro and highly recommend. Darrell L. 05/07/18 |
|
|
|
|
|
Sam M. Jr. came to my home within the time stated, immediately reviewed my HVAC unit and started testing, he spoke about the actual operation of the unit, in plain English, and I felt relieved that both Magnolia and Sam Jr. would be servicing my HVAC system for years to come. Sam M. 05/03/18 |
|
|
|
|
|
Everyone on the team were quite professional and they made some valuable suggestions. The team was very helpful and efficient in the service that I received. Duane C., Ebony G., Sinan L., Mike M. 05/02/18 |
|
|
|
|
|
Darrell did an excellent job searching for a possible leak. He was very informative and checked the entire house. Only negative is that Magnolia Plumbing was a bit expensive! Ebony G., Sinan L., Darrell S. 05/02/18 |
|
|
|
|
|
Magnolia Companies and Russ Knight in particular were extremely responsive and efficient. My new Carrier furnace was not communicating with the air conditioning condenser. Russ figured out the problem, had to leave to get a special transformer and discovered a wiring error on the furnace in short order. Great work. Russ K. 05/01/18 |
|
|
|
|
|
Magnolia was wonderfully helpful, prompt, and trustworthy. Thank you Michael F., Ebony G., Sinan L. 04/28/18 |
|
|
|
|
|
Magnolia Companies and Russ Knight in particular were extremely responsive and efficient. My new Carrier furnace was not communicating with the air conditioning condenser. Russ figured out the problem, had to leave to get a special transformer and discovered a wiring error on the furnace in short order. Great work. Russ K. 04/25/18 |
|
|
|
|
|
have been using Magnolia Plumbing several years. Again this month we needed a repair. same day service and very professional and great price. Thank you and we will call again when we have a leaking pipe! Ebony G., Geovonn Y. 04/23/18 |
|
|
|
|
|
When scheduling an appointment I asked for an estimate for a disposal install and was told it was impossible to get a quote until a service technician was on site. I told them I already had the part and it was a straight install but was still told I couldn't get a quote before the technician came out to "review" the issue. When the technician arrived they immediately said it would cost $400 without even looking at the disposal. I'm sure they do this because they don't want people to shop around, but i think it's an unfair business practice. Install itself took less than 30 minutes and the tech was very professional. $400 for 30 minutes of work is a tough pill to swallow. Ebony G., Carlos L. 04/23/18 |
|
|
|
|
|
(no comment) Reggie D. 04/23/18 |
|
|
|
|
|
Polite, timely, clear, affordable, work done right. Ebony G., Russ K., Sinan L. 04/20/18 |
|
|
|
|
|
Magnolia Plumbing came in time; figured out the unusual way my old dishwasher was plumbed; got it uninstalled AND the kitchen sink refitted with new guts in record time. No muss, no fuss - just done Ebony G. 04/20/18 |
|
|
|
|
|
Saeid has worked on our home heating and cooling systems twice over the last two years. He's knowledgeable, friendly, and professional and we would recommend him for any home service needs. Saeid F. 04/19/18 |
|
|
|
|
|
Sam Musser came to check out our HVAC. He explained everything to me and did a great job. I highly recommend. Sam M. 04/18/18 |
|
|
|
|
|
Quick, friendly, professional response. Highly recommend Ebony G., Darrell L. 04/18/18 |
|
|
|
|
|
Saeid was very knowledge about our HVAC system. Answered a number of questions that I had on what can be an overwhelmingly large system in the house. He was very friendly and showed great customer service! Would definitely recommend that people ask for him. Saeid F. 04/16/18 |
|
|
|
|
|
Efficient, through, professional Sam M. 04/16/18 |
|
|
|
|
|
Great job by Humberto and Jermaine on bathroom sink. Timely work, explained the process and the cost, excellent communication. Super guys to work with. Thank you. Michael Ebony G., Humberto H., Sinan L. 04/13/18 |
|
|
|
|
|
Excellent service - on time efficient and helpful.
Thank you Reggie D., Ebony G. 04/12/18 |
|
|
|
|
|
Magnolia Plumbing was prompt in sending a plumber out when I couldn’t stop the hot water from running in my shower. The plumber, Darrell Laskey, quickly diagnosed the problem and was able to get the parts to fix my ancient 1949 era fixtures. He even found a toilet seat that fit better than the one we had tried to replace. Everyone at Magnolia was polite and helpful and I will absolutely call this company again if I have a plumbing problem. Ebony G., Thyesha H., Darrell L. 04/12/18 |
|
|
|
|
|
Regret that our 2nd service experience with Magnolia was disappointing. Having purchased an HVAC contract last November, we felt like victims of "bait and switch" tactics this morning when advised that our 2nd AC unit was not part of the original agreement. Our confidence level fell further due to doubts in the repair options/recommendations made to address Freon leaks in what has been prior to this visit AC equipment in good condition. We'll be seeking other HVAC maintenance options. 04/11/18 |
|
|
|
|
|
Truly professional,courteous, I recently had need for emergency plumbing service and was pleasantly surprised by the immediate, courteous, and professional team of technicians who responded to my call. From the dispatcher - Ebony G, to the Service Professional - Russ K, to Sinan L - the customer service tech, and Jeremy the roofer - I couldn't have asked for a better team of professionals. Thank you Ebony G. 04/07/18 |
|
|
|
|
|
(no comment) Carlos R. 04/06/18 |
|
|
|
|
|
Magnolia always exceeds my expectation in a service company. Darrell L. was very pleasant and efficient is explaining my issue as well as making a recommendation. Although, I was not physically at home I was able to get a real visual of my problem. The service report was very helpful as well. Ebony G., Darrell L. 04/02/18 |
|
|
|
|
|
the technician Darrell S. was very good. His communication of the problem was concise and easy to understand. Great job. Darrell S. 04/01/18 |
|
|
|
|
|
Darrell performed professionally and was great with my kids. But I might shop around for better prices next time. I also don't appreciate being hounded for reviews! Harrassing your customers after they have paid is not a great business model! Darrell L. 03/31/18 |
|
|
|
|
|
Excellent service from Russ Knight at Magnolia with a prompt service call to diagnose problem with furnace, and then next day installation of new furnace. Very professionally done and went the extra distance in providing customer service including follow up. This is a straight-up full service company that makes sure you comply with all code requirements for safety and performance. Russ K. 03/30/18 |
|
|
|
|
|
Darrell S. arrived during the allotted time period, and during his visit, he was friendly and knowledgeable and worked quickly to diagnose the problem, order and pick up the replacement part, and install the part. I was very pleased with the service. Darrell S. 03/28/18 |
|
|
|
|
|
Carlos Reed is a superb technician for Magnolia. A true professional. He performed a very important job fixing my broken HVAC system very efficiently. He responded to my service call on Sunday, quickly identified the problem, and took immediate action to solve the problem. He obtained the new part within one business day and returned to install the part the next day. The system is now operational. Carlos was a pleasure to work with. He communicated with the customer every step of the process. I greatly appreciate his efforts. I highly recommend Carlos Reed for HVAC installation / repair. Thank you, Carlos. Much appreciated. Michael. Carlos R. 03/27/18 |
|
|
|
|
|
I am not sure what happened during my conversation with the individual with whom I initially spoke. When my call was answered, before I spoke with the individual with whom I discussed the service contract, I asked if Magnolia fixed appliances. I was given the answer yes. Based on that I went forth with the discussion about scheduling a repair appointment. The service contract was discussed and somehow (perhaps my fault), I went forth with the service contract with the idea that appliances would be covered, as well as HVAC and plumbing. When the repair person arrived, he checked the dishwasher and diagnosed what he thought might be the issue. When I asked him about repairing it, he told me that Magnolia did not repair appliances and that I would have to have someone else do the job. Needless to say, I was surprised, given that my initial question before I started the process was to ask about appliance repair. I am requesting a cancelation of the service agreement and crediting of my credit card. I was informed that I would be hearing about a solution to this situation, before the end of this day, or by tomorrow. I appreciate being contacted about the resolution. 03/26/18 |
|
|
|
|
|
The service tech was very good and responded on time, that's where it ended, estimate for replacing a standard 1/2 in. pressure balance and a 1/2 in. shutoff valve was double what another company had given, so I called the other company. Don't know why Magnolia Plumbing charges so much more then some other companies, if money is not important to you, use them, otherwise use a company with free estimates and reasonable pricing, hope this helps someone. Lawrence King Sr. Duane C. 03/23/18 |
|
|
|
|
|
We had a great experience with Magnolia at each step: quick phone call returning my online inquiry; service rep came to my house the next day to look at the situation, explain what was needed, and give me an estimate; work scheduled and completed just a couple of days later. It wasn't the simplest project, required running new electric, a new gas line, and creating new vents to the outside. Carlos and Jose arrived on time, got the work done and walked us through it, and cleaned the place up before they left. It's only been a day but the new hot water heater is working like a charm. Ebony G., Sinan L., Carlos L. 03/21/18 |
|
|
|
|
|
these three people are doing a great job Michael B., Ebony G., Sinan L. 03/20/18 |
|
|
|
|
|
On March 3, 2018 Mr. Saeid Fotouri came to repair my heating system which had been working for only half of my house.He explained what was the problem and how he would fix it. He spent almost whole day to work on the heating system, including replacing the expansion tank this required that he had to return the next day. But the heating was still not working completely . So, he came back for the third time and finally succeeded to resolve the problem.I am fully satisfied with his work and will be happy to call for his service again should the occasion arises. Saeid F. 03/16/18 |
|
|
|
|
|
I called Magnolia based on a recommendation from a trusted friend in the construction industry to fix my heat pump system. My HVAC specialist, Carlos R., was professional, courteous, and punctual. He was knowledgeable in assessing the issue with my heat pump system, and laid out a clear plan for fixing the problem. He also gave me some good pointers for maintaining my system. I am glad to have my heat back in my home, and I am glad I called Magnolia to fix the problem.
As an added bonus, I was chatting about plumbing issues I had, and Carlos scheduled a Magnolia plumbing specialist to come give a free visual inspection of my home. Pasquale showed up at the same time as the scheduled for repair of my heat pump, which allowed me to maximize the time I was away from my office to deal with home issues. Pasquale was also very helpful in walking me through his recommendations, and talking through some of the easier things I could do on my own. The Magnolia team came through for me today, and solved both my heating and plumbing issues in a couple of hours. Pasquale S. 03/15/18 |
|
|
|
|
|
I called Magnolia based on a recommendation from a trusted friend in the construction industry to fix my heat pump system. My HVAC specialist, Carlos R., was professional, courteous, and punctual. He was knowledgeable in assessing the issue with my heat pump system, and laid out a clear plan for fixing the problem. He also gave me some good pointers for maintaining my system. I am glad to have my heat back in my home, and I am glad I called Magnolia to fix the problem.
As an added bonus, I was chatting about plumbing issues I had, and Carlos scheduled a Magnolia plumbing specialist to come give a free visual inspection of my home. Pasquale showed up at the same time as the scheduled for repair of my heat pump, which allowed me to maximize the time I was away from my office to deal with home issues. Pasquale was also very helpful in walking me through his recommendations, and talking through some of the easier things I could do on my own. The Magnolia team came through for me today, and solved both my heating and plumbing issues in a couple of hours. Carlos R. 03/15/18 |
|
|
|
|
|
Darrel, my technician, was very knowledgeable and courteous, did an excellent job and even performed a few items of work, like a general plumbing inspection, that I had not originally requested, but asked for after he arrived. The customer service was exceptional, and I would happily have him return to help me care for my home. Ebony G., Darrell L. 03/15/18 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.