600 Gallatin Street NE, Washington, DC, MD 20017
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Phone: 2028298510
Website: www.magnoliaplumbing.com/
Magnolia Plumbing Heating & Cooling - Our Reviews
Overall Rating
(1620 Reviews)
(266 Reviews)
(425 Reviews)
(545 Reviews)
(114 Reviews)
(3 Reviews)
(2 Reviews)
(4 Reviews)
(137 Reviews)
(123 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Magnolia Plumbing Heating & Cooling has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I wanted to express my gratitude and appreciation for the service provided by Rebeca Flores and her partner, Eric. Rebeca made the evaluation of the issue we were having and she explained in detail the various courses of action that could be taken. After we made the decision, she explained what the process would be, time frames, prep requirements, etc. On top of all the excellent communication and explanation, she was able to schedule work to start the following day. She and Eric arrived in the morning, they put down copious amounts of drop cloth, taking every precaution to protect our home. They worked in unison for hours to complete the task and concluded by testing and verifying the work they had done. I was apprehensive about having this repair completed, however, after talking with Rebeca, and watching her work, I was very comfortable that the work was being done to the highest possible standards, by two excellent service technicians. Magnolia Plumbing is fortunate to have such courteous, knowledgeable, personable and competent people on their team. Thank you again for an amazing experience. Rebeca F. 03/20/22 |
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Duane from Magnolia was extremely professional and hard working. It is clear that he works to resolve your issues as if they were occurring in his own home. The quality of service and work was very impressive. Duane C. 06/25/21 |
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Only use this company if you are looking to get scammed. I have a Home Warranty program in Washington DC and when I was having plumbing issues, I contacted them and they sent over a technician from this company. The technician completed the work and gave me one quote, however, refused to work through the Home Warranty program that sent them to me in the first place insisting that I pay the entire bill myself and then seek reimbursement from the Home Warranty IF they even covered the work he already did. When I insisted to speak with management and informed them that they would need to go through the company that sent them out in the first place, they drafted an invoice that was over 3-times the amount that they quoted me directly. This of course caused huge problem with the Home Warranty and putting me, the customer in the middle of a business dispute. I recommend that you reevaluate your choice to use this company; you’ve been warned. Sinan L. 06/22/21 |
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The pandemic made replacing my water heater extremely difficult. Nobody had water heaters in stock! Duane went above and beyond to help me find a replacement water heater and get it installed. He was extremely professional and knowledgeable about exactly what needed to be done. He communicated throughout the process, even when things were stalled because of backorders and slow shipping. Duane briefed me on best and worst case scenarios and pointed out errors the condo developer made that he corrected. He was able to do some very intricate work in a very tight space and completed the work in a timely fashion. Duane is a credit to the plumbing profession. Duane C. 05/07/21 |
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I'd like to give a shout out to Duane Cunningham, the best plumber! He helped us twice in one day! God bless you brother Duane really appreciate all of your help today! Sincerely, Beverly Brown Duane C. 04/14/21 |
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Duane was awesome. The services were expensive but it was an emergency. Duane explained well everything they were doing and worked very quickly. They tidied up after themselves and even offered to help with some other bits and pieces that needed doing for no charge. Would definitely use magnolia again and Duane in particular. Duane C. 03/24/21 |
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Reggie was awesome! He came to inspect the HVAC for our new Townhouse in DC. He was thorough, professional, took time to explain some the the issues and indicated when he would follow up on a suggested plan to remedy the issues. It was the most professional HVAC I have experienced in DC! Reggie D. 03/06/21 |
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Had MULTIPLE professionals attempt to fix my broken A/C. After 4 weeks of research, second opinions, back and forth, ALL attempts to fix the A/C failed. Reggie was able to fix what they couldn't in a matter of minutes. It took ONE call and the issue was resolved in 24 hours. 5 stars for solving my problem in 40 minutes, that was taking other professional months to even understand. Reggie D. 03/05/21 |
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Carlos serviced my apartment’s heat pump. He was very friendly and explained what he was doing and why. Would recommend. Carlos R. 02/07/21 |
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Snowing morning at a freezing house. I got up to my heating system out of work. Called the Magnolia Plumbing and got Carlos give a call within an hour. He came in promptly, courteous and attentive, and fixed the problem. Provided me with a lot of useful information, helping me understand how the system works. I hope this is it and that I will enjoy the rest of this winter without any issues but if something, I know who to call. Thank you, Carlos! Carlos R. 02/07/21 |
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Carlos did a wonderful job. He went above and beyond what was expected. He was very professional and courteous. We will use Magnolia in the future and will always ask for Carlos! Carlos R. 02/01/21 |
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Helped with a heating problem. They were able to come out the next day without an emergency service appointment. Was very pleased with our technician who explained the issue and fixed it in a reasonable amount of time. Carlos R. 01/30/21 |
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Carlos was by far the friendliest and most informative interaction with Magnolia we have had to date and we have had some great experiences with Magnolia. Carlos took the time to review the issues we were experiencing and was very thorough in his explanations. I hope to have Carlos provide support in the future when we call Magnolia. Employees like Carlos are a big reason why we continue to return to magnolia for our needs. We have used Magnolia over the years for a new Furnace, AC, Water Heater and maintenance needs. Carlos R. 01/21/21 |
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, there is no more research that is needed to do. Call Magnolia and see for yourself…Thanks Carlos and everyone at Magnolia, you’re the best :) Carlos R. 11/05/20 |
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Magnolia has always taken care of us and this time was no different. Carlos as well as everyone who helps us are extremely knowledgeable and are nice…The fact that their prices are by far very reasonable is the cherry on top…Please, if you read this review, there is no more research that is needed to do. Call Magnolia and see for yourself…Thanks Carlos and everyone at Magnolia, you’re the best :) Carlos R. 11/05/20 |
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Russell Knight was polite, professional and skilled as he tackled the problem with my faulty gas boiler. He communicated well, and kept me apprised of the situation. I give him the highest recommendation. Russ K. 11/03/20 |
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Carlos was great -- provided annual maintenance and solved a problem that was literally keeping me up at night -- an incessant knocking that he determined was the expansion and contracting of the pipes. Thank you! Carlos R. 10/23/20 |
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Mr. Reggie D. was professional, thorough and efficient in his inspection of my furnace. His apprentice Marquis was professional and polite and followed Mr. D's instruction.
I was very appreciative of Mr. Reggie D's response to the service request. Reggie D. 10/20/20 |
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Mr. Reggie D. was very professional, thorough and efficient in his inspection of my furnace. His apprentice Mr. Marquis was professional and polite and followed Mr. Reggie D's instructions. I was very appreciative of Mr. Reggie D's response to the Service Request. Reggie D. 10/20/20 |
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The serviceman overhauled my boiler which started giving me problems at the end of last year's heating season. The serviceman was professional, made the repairs, and cleaned up after the repair. Have not had to use the boiler so far but I am confident that I will have heat this winter. Sinan L. 10/12/20 |
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Carlos was efficient and helpful and gave advice for the long term Tan C., Carlos R. 10/05/20 |
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Technician Carlos Reed was very professional and thorough. He insured me that my boiler would be up and running for the winter weather after not having heat for 2 years. He checked the boiler, radiators, baseboards and repaired multiple pipelines in the house to insure they were operating properly. He discovered some major issues my deceased husband did not complete upon his death. He took time to check my heating and made sure my family, I and my home was safe before turning the boiler on in which I am truly grateful and now I can sleep peaceful at night knowing that my family, home and boiler are safe.⭐️⭐️⭐️⭐️⭐️ Carlos R. 10/01/20 |
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Carlos was incredibly professional and went above and beyond to address our AC blower problems. He provided me with a tier of prioritized repair options and methodically walked me through the cost benefit of each one. I wholeheartedly recommend Carlos (and Magnolia) to prospective customers. Thank you! Carlos R. 09/16/20 |
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Reggie is extremely excellent! Sinan L. 09/07/20 |
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Sinan was very helpful and she assured me that I could schedule my plumbing inspection at a later date when I could get around better. Sinan L. 08/27/20 |
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Great service coordinated by Magnolia team Rebeca F., Dawn G., Sinan L. 08/27/20 |
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Carlos R. was pleasant, efficient and knowledgeable. Carlos R. 08/24/20 |
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Carlos has been into my home twice now and each time he goes over in detail what he is doing, why he is doing it, and if he doesn't do it what could be the ramifications. He also leaves me with "homework" each time which is to better the current system I have and ensure that the investment of the HVAC is properly cared for. Carlos R. 07/27/20 |
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Mr. R. was friendly, knowledgeable, and professional. He took the time to explain what he was doing and how I could better take care of my systems in between service calls. Carlos R. 06/19/20 |
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My technician Duane C is tops. He not only repaired multiple items in my home he explained what was wrong, gave me options regarding the repairs and after the repairs were completed he explained the proper was to use the items and what I should do to maintain them. He even showed me a drain value for an exterior water source that I had not noticed before and was the reason the exterior line continued to freeze every year. I now know how to turn the water off and drain the line. Thank you Duane C, after living here for over 30 years I am still learning more about my home. Duane C. 06/17/20 |
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Russ was knowledgeable and quick to work when we needed help bending the pipes for our AC unit into the wall. He was professional, wore a mask and we'd recommend his work for basic jobs like this to others. (This website's star feature isn't working so I can't tell if we are leaving one star or five stars. We meant to leave five stars.) Russ K. 06/15/20 |
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Duane was excellent! Completed the work quickly and efficiently! I would definitely recommend and use Magnolia again! Duane C. 06/13/20 |
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We called Magnolia Plumbing Heating and Cooling to perform our annual Air Conditioning service and Carlos was the tech assigned for the job. Carlos was completely professional and courteous. Both Carlos and the Magnolia dispatcher called to confirm the appointment time, and also again before Carlos arrived. Upon arrival Carlos clearly explained what he would be checking and what our options were. Carlos observed all social distancing and health protocols during the service, and clearly explained what he found at the end of the appointment. I would gladly recommend Carlos and Magnolia for any Air Conditioning or Heating services you may need. Carlos R. 06/11/20 |
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Carlos was extremely helpful and informative. He did a great job and was very professional. Carlos R. 06/11/20 |
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The appointment was scheduled for between 8 am and 10 am. Tan arrived promptly at 8:36 am. He was friendly and kept me informed of every moment and every step of his diagnosis of the issue. He patiently listened to and answered my questions and submitted to me a very detailed Customer Option Sheet based upon his observations. Tan is excellent representative for your company! Tan C. 05/29/20 |
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Carlos was great! On time, explained everything, and did quick work! Carlos R. 05/28/20 |
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I’ve been using Magnolia Plumbing at my residence since I moved in almost 16 years ago. I’ve always had great service and purchase an annual contract for maintenance visits and savings on repairs. My last two visits have been with Tan who is very thorough and suggested smaller repairs to extend the life of my units rather than replace the whole units prematurely. Tan C. 05/28/20 |
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The company was very responsive from the first time I called with my AC issues. Carlos, the technician, arrived on time, and very professionally went over an inspection of the unit. He took his time explaining all the issues and every step he took to fix them. The overall job was excellent and the AC unit works as it supposed to do. Recommend 100% Carlos R. 05/28/20 |
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We really appreciated our service pro Tan Cao who visited our home today (4/27/20). He arrived on time and was quick to diagnose our aircon issues. He was courteous and professional and did the job quickly and thoroughly. We felt confident that this seasoned professional knew his business! Tan C. 05/27/20 |
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Came out Memorial Day weekend and spent three hours working through different tests. Walked me through the issue so I understood the work. Wanted me to ask as many questions as I could think of so I was comfortable with the work. Appreciated the thoroughness. . Carlos R. 05/24/20 |
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no comment Carlos R. 05/23/20 |
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Carlos did a great job and was a pleasure to work with! Carlos R. 05/21/20 |
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Carlos was on time and kept me informed throughout his visit regarding the issue, his recommendations, and the cost. He was courteous, neat, and very clearly explained what needed to be done. Carlos R. 05/20/20 |
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Carlos R was A
He was incredibly professional and knowledgeable, worked quickly but was thorough and explained what he was doing carefully. He had my AC unit back up and running in an hour. I highly recommend Carlos and magnolia if you need your AC unit serviced. Carlos R. 05/16/20 |
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I loved the amazing competence and efficiency with which Magnolia repaired a broken sewer line as well as Installing a new air conditioner and hot water heater. In all of this work, the service pros were amazing. I particularly want to praise Pasquale Skok, who led the team repairing the sewer line. He at all times exuded competence and calmly tackled problems as they arose. My wife and I always felt in the hands of a consummate professional. Pasquale S. 05/15/20 |
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Tan was excellent. I was impressed with his service from beginning to end. I highly recommend him. Tan C. 05/09/20 |
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Carlos was very professional and helpful. Helped us make our current system more efficient and pointed it ways to improve the lifespan of our AC system, Carlos R. 05/04/20 |
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no comment Russ K. 05/03/20 |
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Technicians are very good. Carlos came to give an annual inspection of our air conditioning unit and set up and made some good suggestions without pressuring us. Carlos R. 05/02/20 |
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Anil D did an amazing job for us. I was also impressed by his explanation of and adherence to extra precautions around Covid-19 safety.
Work was fast and loved the clear, up front pricing and scheduling.
I will definitely use Magnolia for some upcoming plumbing projects when things are a bit back to normal. Anil D., Thyesha H. 04/15/20 |
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