HomeSmart From Xcel Energy - Our Reviews
Overall Rating
(2050 Reviews)
(791 Reviews)
(112 Reviews)
(612 Reviews)
(10 Reviews)
(333 Reviews)
(93 Reviews)
(1 Reviews)
(78 Reviews)
(10 Reviews)
(10 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period HomeSmart From Xcel Energy has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Had returned from vacation and discovered that there was problem with our furnace. Notified Home Smart and was scheduled for service within 3 days. Manuel Lopez, our service technician, arrived promptly within the window of time provided by Home Smart. He provided a thorough analysis of the situation and discovered that motor required replacement. He immediately ordered the required parts and promised to return upon delivery. Parts were delivered to our house within 2 hours and Manuel returned shortly thereafter to make the needed repairs and change filter. I found him to be very professional and friendly. We have our heat back on and are very satisfied with HomeSmart and the Manuel's service. Manuel L. 02/02/18 |
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The HomeSmart service has paid for itself for us a few times over. We've received great service on every service call. My only complaint and the only reason I'm not giving 5 stars is because the hold times on the phone are so long -- over 20 minutes sometimes. But, once you finally get through, the repair techs come out quickly and are great about calling and letting you know when to expect them. Kelly M. 02/02/18 |
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Courteous, prompt, thorough. Great job, Steven! Steve T. 02/01/18 |
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Manual L from HomeSmart From Xcel Energy did a wonderful job fixing my water heater Manuel L. 02/01/18 |
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Kelly M was prompt (actually a bit early but called to ensure I was ok with his early arrival). Listened to my issue and very thorough with trouble shooting. He did follow up to ensure that the furnace that was acting flaky was working correctly. I could not have asked for more thorough and friendly service. Kelly M. 02/01/18 |
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Kelly McBean helped us twice with our furnace and both times he was very educational, knowledgeable, and professional. He was great and now we have heat!! Thank you Kelly. Homesmart you know how to pick good feild workers thank you as well. Kelly M. 01/29/18 |
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(no comment) Kelly M. 01/29/18 |
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Kelly was on the early side of the 9-11 window. I love that! He has serviced our equipment before - he's neat, efficient, was able to replace the filter on the humidifier which is covered by the plan but he wasn't prepared to deal with the humidifer. He went the extra mile. I highly recommend Kelly M. Kelly M. 01/27/18 |
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Very knowledgeable, funny and informitive. Randy B. 01/27/18 |
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Xcel personnel were EXTREMELY professional with my furnace installation. Luis S, Sam and all who worked on this! They worked throughout the day, cleaned up well and communicated throughout. (The Lennox furnace is not “whisper quiet” as I was told, however they are still working on that). Luis S. 01/26/18 |
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Randy was fantastic! Very patient and knowledgeable! He really went above and beyond Thanks, Randy! Randy B. 01/26/18 |
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Kelly was here promptly to service my heater and to show me how to use a regular filter. He was great.
Lynn Laidig Kelly M. 01/25/18 |
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Service Pro did a great job. He Joe A. Was very nice and professional.
Thank You HomeSmart From Xcel Energy Team. 01/24/18 |
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Manuel L was very professional and knowledgeable we were very happy. Fixed our problem very efficiently . Manuel L. 01/24/18 |
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Kelly M was able to come to our house earlier than the appointment window which worked well for us. He is personable, patient with our questions, knowledgeable and efficient. We think he's great! Kelly M. 01/24/18 |
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Danny S is awesome. He was prompt and courteous. Had an idea of what was wrong with my furnace before he arrived and came prepared which saved time. Would recommend HomeSmart to everyone Danny S. 01/24/18 |
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He’s knowledgeable, doesn’t mind answering my questions. Randy B. 01/22/18 |
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I really would like to thank Steven for checking my furnace. He was both very thorough and personable! Great Job! Thanks! Steve T. 01/20/18 |
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Technician came and ordered a new motor and came back to install it. Furnace works good now. Danny S. 01/19/18 |
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Manuel was very professional and knowledgeable. He took the time to explain things involved with the furnace inspection. He is an asset to Excel! Thanks Manuel! Manuel L. 01/19/18 |
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great professional service from Steven T from excel regarding my furnace. Steve T. 01/18/18 |
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Kelly M came to perform a furnace tune-up and check why the furnace seemed to be running more frequently than normal. He arrived in the early part of the service window (yeah!) and was very professional and informative. In addition to replacing the hi limit component, he recommended having the a-coil cleaned. Kelly M. 01/18/18 |
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Manual resolved a lingering issue in a professional and expeditious manner! Manuel L. 01/17/18 |
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HomeSmart From Xcel Energy Team. 01/15/18 |
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Manuel was excellent in diagnosing and fixing the problem with my furnace. He was very knowledgeable about the functioning of the furnace and quickly and clearly explained options about future heating and cooling systems for my house. Manuel L. 01/12/18 |
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(no comment) Danny S. 01/10/18 |
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Randi B had to visit our home to see why our furnace would not come on and heat. Randy B was on time professional clean and friendly, he was able to diagnose what the problem was quickly, the part was on the truck and he had the problem taken care of within 15 to 20 minuets. He was terrific !!! Randy B. 01/08/18 |
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Kelly M. replaced our thermostat that had stopped working and was in an out in a timely manner. He is an asset to your company and works well with the public. HomeSmart From Xcel Energy Team., Kelly M. 01/07/18 |
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The Furnace Tuneup Specialist was competent, thorough, efficient and well mannered. He completed the inspection quickly, had some tips and generally seemed a nice person. I am very happy with the HomeSmart service. I used to call a local heating service to do this yearly and they were very expensive and always found some extra, extra cost requirements which "needed" to be done. I think that being on a maintenance contract saves money in the short and long run. Danny S. 01/06/18 |
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Danny S. is always polite, friendly & professional when he comes for my furnace/ac checks. Thank you for your expertise. Danny S. 01/06/18 |
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(no comment) Manuel L. 01/05/18 |
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Kelly M Service pro: Great guy Very Nice. _-EXCELLENT SERVICE !!! Kelly M. 01/05/18 |
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(no comment) Desarae A., HomeSmart From Xcel Energy Team., Manuel L. 01/05/18 |
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Kelly M, today, 1/3/2018, serviced my furnace which quit working on me last night, 1/2/2018. Kelly thoroughly checked my furnace before he concluded the problem was my old motor. I sat by the entrance to the crawl space and I could hear Kelly checking every aspect of my furnace. When he initially started, the furnace sounded just as I described to him. He continued his examination and finally informed me he was replacing the old motor with a new one. He took his time replacing the old with new, and started the furnace. What a quiet beginning. Needless to say, the warm air began circulating throughout my house. Kelly is an efficient Service Pro. His professionalism makes him the Service Pro I would always request. He talks just enough to explain what is being done, but continues in his own way in assuring that everything is going to operate as if his own. Kelly, thank you very much. You made my day for me. I won't have to go through another cold night. Peace. God Bless. Kelly M. 01/03/18 |
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Kelly M. 01/03/18 |
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Steven T. gave prompt, courteous, efficient, knowledgeable service. Steve T. 12/28/17 |
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RandyB is a professional. He not only fixed the issue with my furnace. He also educated me on what transpired with my furnace. Thank you for your great service Randy . I rate him as a 5 Star. Trotman Randy B. 12/24/17 |
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Kelly M. is amazing - he's been to my home 2x in the last year to repair my furnace. I really recommend HomeSmart as a service and it is because of the cost savings, as well as the great people they have on staff as service professionals, Like Kelly from Xcel energy. Really informative, thorough and made excellent suggestions.
thank you so much Kelly for the continued service excellence! Kelly M. 12/22/17 |
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Steven T came out this morning and gave us our heat back. He had the furnace fixed and running beautifully in no time. Thank you Steven Steve T. 12/21/17 |
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I spoke with kelly while he was on his way to the house he new what the issue was as I explained it to him , he was very professional and very respectful , courteous had a nice conversation with him while he done his work and it was just what he said it was great guy Homesmart should be proud to have him as a leading team member . Kelly M. 12/21/17 |
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I spoke with kelly while he was on his way to the house he new what the issue was as I explained it to him , he was very professional and very respectful , courteous had a nice conversation with him while he done his work and it was just what he said it was great guy Homesmart should be proud to have him as a leading team member . Danielle C., Kelly M. 12/21/17 |
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Kelly M was prompt and professional. He diagnosed and fixed the problem quickly and offered recommendations for maintenance follow up. Thank you! Kelly M. 12/20/17 |
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Kelly is such a professional and caring person. He makes sure EVERYTHING is okay before he leaves. I appreciate his expertise and feel comfortable that my furnace is working correctly when he leaves. Kelly M. 12/18/17 |
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Steven T came to our home to check out our furnace and cold air return. He was very efficient, courteous and knowledgeable. He answered all my questions and completed a check of the cold air return and suggested I have the air ducts cleaned to improve the air flow. At his suggestion he checked the carbon monoxide levels and found them to be at safe levels. We would definitely recommend Steven T and HomeSmart. Steve T. 12/15/17 |
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Steve T came over to fix our boiler which went out the evening of the first snow in a long time. He was very knowledgeable, courteous and informative and fixed the boiler. We are very happy with HomeSmart and the services and technicians we have encountered. Steve T. 12/15/17 |
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Kelly M from Home Smart handled my furnace issue within 28 hrs of my call. He had the part sent to his house so he could install this morning. He was very polite and knowledgeable. HomeSmart From Xcel Energy Team., Kelly M. 12/14/17 |
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Kelly was a professional in every way. Failed part was not a common item, so Kelly ordered it and had it Quicksilvered to our house then returned to install it. Repair and system check was completed in a very timely manner. Can't say enough good things about Kelly. Kelly M. 12/14/17 |
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I just want to write a professional positive compliment for the excellent services provided tonight by Manuel L from the HomeSmart from Xcel Energy Program. He was ontime and attentive to my needs. He provided fantasitc service for my pilot and did a complete furnace check and provided me an honest recommendation for future issues that may arise. He has great customer service and would definitely use him again to service my furnace/heating needs. The only drawback was that I had placed the service call on a weekend night and had no heat but there were no techs available; and the outside temperature was above 32 degrees however I was scheduled the following open business day for service the same day. Manuel L. 12/11/17 |
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Kelly let me know in advance he was coming and when he would arrive. Did a thorough job and provided much needed info about how my system should work. Saved me a bunch of money for work not necessary, but had been recommended by a vendor Kelly M. 12/11/17 |
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Excellent service every time! Thanks Kelly McBean! Kelly M. 12/08/17 |
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