Holbrook Heating Inc
3140 Sweet Rd, Jamesville , NY 13078
Phone: 1800-540-1440



Holbrook Heating Inc - Our Reviews

Overall Rating

5198 star rating
(1051 Reviews)
Better Business Bureau
985 star rating (199 Reviews)
ReviewBuzz
1792 star rating (364 Reviews)
Google
1731 star rating (350 Reviews)
Facebook
660 star rating (132 Reviews)
Superpages
20 star rating (4 Reviews)
Citysearch
5 star rating (1 Reviews)
Porch
5 star rating (1 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Holbrook Heating Inc has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


Great company to work with! They arrive when expected and stay till job is complete.
Eric L.
06/21/18
 
Great company to work with! They arrive when expected and stay till job is complete.
Barney M.
06/21/18
 
Thank you, Holbrook Heating, for your great products and service. We just had Kyle here today to service our furnace, and he was professional, competent, and cordial. We are very glad to be your customers!
Kyle V.
06/18/18
 
Had our annual AC preventive service performed today. Kyle was friendly, competent, knowledgeable - all the things we've come to expect from Holbrook service folks. He replaced our filter and suggested a cost effective source for us to stock our own. I can't recommend Holbrook for highly enough for all your HVAC needs.
Kyle V.
06/18/18
 
Our furnace started making a very loud noise last night, like an old wash machine off balance. Needless to say, the furnace was turned off, thus the A/C went off. On the two hottest days so far this year, with asthmatics in the House. Holbrook came out and had it fixed within 15 minutes. Awesome job and highly recommended. Oh and no, no relation. Lol Paul was the man.
Paul B.
06/18/18
 
I share the view expressed by many before me about the professionalism of the Holbrook organization. Everyone, from staff to field, from executive to front-line employees, is knowledgeable, professional, responsive, and personable. I used them primarily for maintenance and break fix in a prior home, and had a major A/C installation in a complex house last year. Attention to detail and follow-up have thoroughly met (high) expectations. *** **
Paul B.
06/18/18
 
Ted came and fixed a problem for us. Very professional and polite. He’s one of the reasons I’ve been a customer for over 20 years.
Ted L.
06/16/18
 
Two very polite and knowledgeable men. Great installation. Neat and clean up afterwards. I highly recommend HOLBROOK Heating and Air. Great people to do business with.
Ted L.
06/16/18
 
We have been Holbrook Heating customers for 11 years and have been very pleased with the service they have provided for us. Dan C. came out today and performed annual maintenance service on our AC and heat pump today and he did a great job. He explained what he was doing and that our unit was in great shape. We have been very happy with the service provided by Holbrook since the day they installed our system back in 2008. I would recommend Holbrook for your heating and cooling needs.
Dan C.
06/15/18
 
I have been working with Holbrook for many years. The entire staff from the office to the technicians have always been professional, knowledgeable and friendly. Their service is outstanding and I would and have recommended them to others.
Kyle V.
06/14/18
 
tim did a great job and was very friendly and answered all my questions.
Tim B.
06/14/18
 
Two very polite and knowledgeable men. Great installation. Neat and clean up afterwards. I highly recommend HOLBROOK Heating and Air. Great people to do business with.
David N.
06/14/18
 
Service man was great. Did all work completely and no waste of time. These guys are short handed so they're stretched pretty thin, but that still didn't matter concerning the quality of their work.
Tim B.
06/13/18
 
Ted was on time very personable. Was knowledgeable about my furnace and air conditioner. Explained what he had done and why I needed a part. He was respectable of my home.
Ted L.
06/10/18
 
Kyle was very knowledgeable about my furnace and explained why it needed the new part. He was very respectful of my home and animals.
Kyle V.
06/10/18
 
Scott was very professional, courteous, on time and was very efficient. Thanks
Scott C.
06/06/18
 
Great job.
Tim B.
06/05/18
 
My technician, eric, was super. He explained the issues and the fixes very clearly. Very professional...holbrook heating has never let me down
Eric L.
06/05/18
 
Dan C was here to do the 1st annual service on our Mitsubishi unit. He was very efficient, thorough and friendly. We couldn't be more pleased with the product and service with Holbrook Heating.
Dan C.
06/05/18
 
David N. installed our new air conditioning system last week. He arrived promptly and was very professional, neat and organized. We are delighted with the system and the training he provided on its use and recommended maintenance. We are very satisfied with our overall experience dealing with Holbrook Heating, Inc., from the office personnel to the installation team and followup service - highly recommended!
David N.
06/04/18
 
Eric's service was prompt (even arrived conveniently earlier than scheduled), professional, and addressed all of my questions.
Eric L.
06/04/18
 
(no comment)
Kyle V.
06/03/18
 
Appeared on time. Did his job. No complaints.
Eric L.
06/03/18
 
Dan C was here to do the 1st annual service on our Mitsubishi unit. He was very efficient, thorough and friendly. We couldn't be more pleased with the product and service with Holbrook Heating.
Dan C.
06/01/18
 
Holbrook has been servicing my ac and boiler for many years now. I find them pleasant to work with, knowledgable, and professional in their dealings with me. They are priced competitively. Ted is the service pro who has worked most recently on my system, and I am very satisfied with him - honest, efficient, and thorough.
Ted L.
06/01/18
 
I got the usual efficent service from Holbrook that I can always depend upon. Jason was a very pleasant and intelligent repair man. He diagnosed the problem with my a/c and fixed it in no time!
Jason F.
05/30/18
 
Jason the technician figured out the problem quickly and presented well communicated options. System is working fine. Thanks guys.
Jason F.
05/30/18
 
Nick came on time, explained everything he was doing, and was very professional and polite. He answered all my questions and and worked efficiently. I appreciate the job he did and his expertise.
Nick M.
05/30/18
 
We had Nick Meyers do some service work on our central air. Very professional, friendly, knowledgeable and very patient with our question. He is an absolute asset to your company. Employees like him keep us coming back to HOLBROOK. Give him a pat on the back. Thank you.
Nick M.
05/29/18
 
Ted L. was here promptly to service my units. He did a thorough job on both units. Ted tested both units when he completed the cleaning. He was professional and courteous. He answered all my questions. He is an asset to Holbrook Heating and Air.
Ted L.
05/29/18
 
Ted L. was here promptly and serviced my units. He did an excellent job. Thoroughly cleaned and tested them. He answered all my questions and was very pleasant. Holbrook you have a knowledgeable employee and an asset to your company in Ted.
Ted L.
05/29/18
 
We had a new ****** Furnace and a ******** white water tank installed on 5/24/2018. Holbrook was able to install on the day I requested to make it easier on me on my day off. The installation representatives Owen and Jamey did an excellent job even with difficulties of drilling 3 holes out the side of my 1860's house with very thick beams. They were professional and explained exactly what they were doing and made sure everything was working when they left. ***** ********* Adams NY
Owen G.
05/29/18
 
Wonderful
Eric L.
05/25/18
 
(no comment)
Kyle V.
05/25/18
 
Very reliable team, clean, organize and knowledge. I'll recommends them to all of my friends and family. Thank you for your business.
Owen G.
05/24/18
 
Service was very professional and thorough!
Ted L.
05/23/18
 
we had a mid efficient furnace installed by Holbrook and have had them service all our needs for the last 29 years as always the are highly professional and prompt . very reasonable. I highly recommend Holbrook for all your furnace and a/c need/s.
Nick M.
05/22/18
 
we had a mid efficient furnace installed by Holbrook and have had them service all our needs for the last 29 years as always the are highly professional and prompt . very reasonable. I highly recommend Holbrook for all your furnace and a/c need/s.
Tim B.
05/22/18
 
We had a recirculating pump failure the evening of 5/20. This of course affects both heating an AC. Called Holbrook the next morning and Nick was on site by 9:30, and the problem was resolved by 11:00. We went with Holbrook since they had performed a complete heat exchanger replacement several years ago on time and under the rather complex estimate. I would recommend and have recommended Holbrook to anyone. Nick was familiar with our system and correctly diagnosed the problem in less than a minute. A second fine experience with Holbrook.
Holbrook Heating Inc Team., Phil M.
05/22/18
 
Great service - called before and emailed me too
Scott C.
05/21/18
 
I have been using Holbrook Heating for years and their service is always excellent. They call with a lead time if you need to leave work to get home. Emergency appts are fast - I have had a few furnace problems over the years. Routine service appts are also in a timely manner.
Tim B.
05/17/18
 
Service was exceptional and service technician was pleasant, efficient and explained what he was doing. Great job.
Tim B.
05/16/18
 
Arrived when promised, called before arrival, performed annual service on furnace and A/C in a timely way and provided useful feedback about the units and their condition. I wish the tablet he used had a card reader to make payment easier for both of us. It was a good experience and Holbrook has an excellent representative in the field.
Dan C.
05/15/18
 
Service was good as always.
Tim B.
05/15/18
 
He was very courteous and helpful. We especially liked the way he told us how we can help maintain the system during the year between service checkuops.
Barney M.
05/14/18
 
Jason and all the folks at Holbrook are always prompt, thorough and polite.
Jason F.
05/14/18
 
Holbrook has fixed all our rental properties and our own home. Each time we were very satisfied with there quick response and professionalism. Scott found the problem, told us the issues, and ordered the parts.
Scott C.
05/11/18
 
Ted was very thorough and knowledgeable. He explained everything he did. Also he was very courteous. He seemed to go above and beyond the normal service call. A real asset to the company. Would recommend Holbrook to anyone based on today’s service call. Dr. Shelden Sackd
Ted L.
05/11/18
 
(no comment)
Tim B.
05/11/18
 
(no comment)
Barney M.
05/11/18
 

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