Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
(1764 Reviews)
(834 Reviews)
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(2 Reviews)
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(2 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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As I said in all my reviews, your installers did a very nice job. 10/11/18 |
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Shea installed our water heater and did and very nice job. He was very courteous and answered all questions. Shea W. 10/11/18 |
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Mike did a very nice job of showing us all our options and we had a lot to choose from. We asked many questions and if he didn't have the answer he was able to get the answer post haste. He was very persistent and gave us the private time we asked for to make a decision.
We appreciate his efforts. Mike G. 10/11/18 |
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Adam was very informative and explained the SPP plan very thoroughly that I signed up for. Very considerate and answered all my questions. Adam G. 10/11/18 |
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He did an excellent job! He was very informative and answered all my questions. He was also very considerate and took great care to wear shoe slippers when walking on my carpet. Cody S. 10/11/18 |
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Very professional and friendly service technician. Answered all of my questions to my satisfaction and gave me some tips. Had a great time talking to Steve M. Would recommend him to anyone. Thanks! Steve M. 10/10/18 |
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Annual check up of furnace and salt delivery. Outstanding technician. Went over process of check up. Provided the best detail we hsve had compared to all other techs from all companies. We want him to be our tech for all futurr work from genz ryan. Alberto A. 10/10/18 |
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Purchased a heating and AC tuneup. While they pointed some things out that were wrong, it seemed like more of a scare tactic. They didn't really explain the issues...and my furnace didn't work after they came out. It seems they fiddled or bumped some wires and this caused the problem. When calling the company, they wanted to charge me again to come out and look at the problem. Since I wasn't satisfied I called a different company to diagnose the problem. and correct it. I think they need to pay for all the advertising they do...so maybe they try to scare you and or create problems. Ryan A. 10/09/18 |
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Mike S was out to repair my Geothermal system on 10/5/18. He did a great job diagnosing and repairing the system. He took time to explain what was going on with the system and the problem I was experiencing. Genz Ryan has been great to work.
John H Mike S., Christy M. 10/08/18 |
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(no comment) Alex M. 10/08/18 |
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Genz- Ryan rep, Tyler, was prompt, professional, knowledgeable and no non-sense. A good experience! Thx Tyler U. 10/08/18 |
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(no comment) Earl L. 10/07/18 |
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Ryan was wonderful to work with. Personable, explained things and cleaned up after he was done. He was great. Ryan A., Christy M. 10/05/18 |
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Jeff was on time, personable, and got the job done Jeff F. 10/05/18 |
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Want it done on the cheap?... Hire a moonlighter. Want it done right the first time by a company that will stand behind their work?... This is the right company. I went through several companies with licensed experts who came out to repair a fire pit. After a lot of head scratching and money spent on messing around with no results, Genz-Ryan sent out Noah who immediately diagnosed the problem, and stuck it out in the rain to get it fixed. Several years later... still working no problem. So... I hired GR to do a full AC-Furnace-Humidifier-filter system replacement. It's been bullet proof. Today David came out and diagnosed a water heater problem down to a thermocouple and fixed it. Could I have gotten it done cheaper? Yeah. It's fixed right the first time though and that counts with me. I want experts. I want it right the first time. That's these guys. Ryan A. 10/05/18 |
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Friendly, knowledgeable technicians that stay with you until the job is done and you are a satisfied customer Tyler U. 10/05/18 |
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Appreciated their help so much. Ryan A., Ryan M. 10/05/18 |
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Mike S was out to repair my geothermal today ( 10/5/18 ) He had it up and running in no time. He took time to explain the system and what was going on and the repairs needed. I am very pleased with the service Mike S completed. The whole Genz-Ryan team has been great to work with since day one. Thanks John H Mike S. 10/05/18 |
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Wonderful service Tyler U. 10/05/18 |
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I wish I could go lower. They are highly overpriced. The people quoting can’t give you a break out on why the price is what it is. Brought them in for furnace. Gave 2 options for replacement. $5500 was the lowest. Which is a bit high. Then they wanted 4500 for water heater and softener. I went to Home Depot and had installed for half that. They came to Install the furnace and missed the humidifier and wanted to requote. I think because they were dealing with my wife they were trying to take advantage. Will never call again! EVER! I really can’t believe that they have a high rating from so many others. This may be one of my worst home repair experiences. But to each their own, I guess. Ryan A. 10/05/18 |
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They are knowledgeable and answer all ?'s. Jeff F. 10/03/18 |
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I was very happy with the installation of my new furnace and air conditioner. Whenever I stopped by intermittently to check on the status, Adam filled me in without me having to ask. His craftsmanship with the duct work and gas line was very impressive. The only negative involving Adam was that the guys left the lights and their radio turned on when they went to lunch and left the lights turned on when they left for the day. Adam G. 10/02/18 |
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Mike S was very professional and did an outstanding job when he came out to do a service call on our furnace. Mike S. 10/02/18 |
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ZACK B. was very punctual as usual. He performed our annual furnace check. Everything was functioning normal this time. His demeanor and professionalism is precisely why we always request him for any of our "Genz-Ryan" services. He not only knows his business, but, he is a gentleman too. You should be proud to have him on your service team . Zach B. 10/02/18 |
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Ryan was very timely with the appointment. He easily located the issue with our furnace and fixed the problem. Great service! Ryan M. 10/02/18 |
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Buyer be ware and go elsewhere. They charge incredibly high rates compared to others. I paid 529.01 to have the seal replaced on my toilet. I was later quoted $65 for the same job with another plumber! Highway robbery! David A. 10/01/18 |
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Their pricing practices are way out of line for others in the industry. I fought charged nearly 10x what I was quoted by other companies. David A. 10/01/18 |
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After calling in on a Friday i was told someone could come look at our leaky sink on Monday, so i took off work to be there. They ended up rescheduling for the next day, so after missing a second day of work, i shell out the money they needed to replace the parts. It was installed pretty miserably and started leaking again a few days later. At least they had the courtesy of giving a 2 year warranty after robbing me of 1600 dollars. That's another day of work I'll miss while they fix their mistake. After all the time and money I've spent with this issue, I'd stay far away from this company. Richard H. 10/01/18 |
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Had two technicians come out in the same day to evaluate my electrical and my heating and air conditioning. Both quoted me obnoxious amounts of money to fix issues that would not cost a third of that to have someone independent come out. I gave them a chance after they ripped me off for a water heater but I am done with them now. Mike G. 09/30/18 |
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Joe was wonderful to deal with. Professional and pleasant. 5 stars 09/29/18 |
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Genz Ryan made appt. Making easy. Mike G was friendly and efficient. He listened to an issue I was having with the a/c and explained the cause. Furnace was tuned up, too and is ready for the season. I joined the GR club and will try it for a year! Nice job all around! Strongly recommend Genz Ryan! Mike G. 09/28/18 |
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Jeff was awesome - timely, efficient and effective. Jeff P. 09/28/18 |
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Great work. Pleasant and helpful representative for Genz-Ryan. Joe B. 09/28/18 |
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(no comment) Zach B. 09/28/18 |
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Shea W was outstanding. Very professional and accomplished work on time and explained every move. 09/27/18 |
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He was courteous, professional and very efficient in his work. He explained everything he was doing and insured that we were not inconvenienced more than was required. Extensive work accomplished in an reasonal time. Shea W. 09/27/18 |
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Polite, professional, and very helpful. At my request Tyler put mothballs in the AC by the hole mice where coming in. He was also very patient with my hearing impaired husband. Tyler U. 09/27/18 |
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Genz-Ryan stands by their warranty, and that is a valuable thing. I've had to call them out a couple times over the years and they've always been quick to respond and resolve my concerns. That makes it easy to call them first when I need something new taken care of. Jeff P. 09/27/18 |
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Great service! My go to repair and service company for heating/air conditioning/plumbing. 09/27/18 |
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Glenn and Mike installed a furnace & air conditioner. They were a wonderful team, working neatly in our home, efficiently, never wasted time, were courteous & friendly. I would recommend them to anyone. Glenn S. 09/26/18 |
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Mike & his partner, Glenn, installed a furnace & air conditioner in our home. They were a wonderful team.........they worked in our home very neatly, efficiently, never wasted time, were courteous & friendly. I would recommend them to anyone. Linda Olson Mike M. 09/26/18 |
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Tech Steve M has been here a few times for furnace inspections and a new HVAC system price out. He’s honest and listens to your needs. Prices are higher than some around, but you get the piece of mind with them. Everyone has been helpful and nice to work with. Steve M. 09/26/18 |
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Tyler was fantastic! We called, they were flexible and came out within the same day, and scheduled us for furnace service/ repair/ replacement within 24 hours. Buying a new furnace is not cheap, but the meeting was valuable, effortless, and painless. Their ability to connect with the customer is priceless. #gscjetnwet Tyler U. 09/26/18 |
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(no comment) Zac B. 09/26/18 |
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Ryan M was sent in twice to correct problems with the installation of a brand new furnace and air conditioner. First, we had water on the floor from leaky condensation hoses. Then, we called in on Friday p m with "new furnace with no heat" and they could not fit us in until Tuesday! We hung in there with the help of several electric heaters ($$). I can give "great job" to Ryan M, but not so much for the company! Ryan M. 09/25/18 |
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Tyler Unger was very helpful and patient with my hearing impaired husband. He,when asked, put mothballs in an opening the mice were using to get into the air conditioner. 09/25/18 |
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Ryan responded to my boiler issue and provided a very thorough plan to get it back operational at a reasonable cost. Appreciated his professionalism and courteous manner. Thanks again. See you Thursday to finish repairs. Ryan A. 09/25/18 |
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Tyler Unger was polite and very helpful beyond what was expected.
He took care to see to it that mice would not be able to get into the air conditioner this winter. Tyler U. 09/25/18 |
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Ryan was great! Personable and knowledeable! Ryan A. 09/25/18 |
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Jeff F. was fantastic. Very polite and professional. He did a thorough check up on my furnace and explained everything he did in detail. I've asked to have him do my yearly checks! I also really like that Genz-Ryan sends out an advance notice, with a photo, of who will be making the service call.
Thank you. Ryan A. 09/25/18 |
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