Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
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* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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A very quick and excellent job well done. Tyler U., Shelby S. 11/28/18 |
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Mike M did a great job 11/28/18 |
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Mike has complete understanding of how the latest HVAC systems work and was able to not only fix my heat balancing and humidity control issues and answer all of my questions but also provided me with a cheat sheet for the recommended ERV and Humidity settings for each season and also provided suggestions on the smart wifi controlled devices that will help me control all the HVAC units efficiently and easily. I would highly recommend Mike to other customers with HVAC Installation and Servicing needs. Mike S. 11/28/18 |
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Mike called to let us know he was coming, did a great job of installing our furnace and keeping us updated on his progress, was polite, respectful and did a good job of cleaning up when finished. Mike M. 11/28/18 |
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David Anderson was super and he told me some interesting things about my plumbing system that no one else has ever taken the time to talk about..... which gives me some things to consider and think about
The young lady who let me know about the delay of my service was sincere and offered alternatives. 11/27/18 |
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On time, fixed problem and was courteous & friendly. Mike B., Christy M. 11/27/18 |
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Arrived right on time, diligently went to work and performed well. Cannot ask for more. 11/27/18 |
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(no comment) Zac B., Colleen E. 11/26/18 |
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(no comment) Zac B., Colleen E. 11/26/18 |
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I was so glad that your company worked with me to have the water heater drained of the sediment. I missed the usual appointment because of the sudden death of my kid sister in the early spring and remembered that I had forgotten to take care of this regular service....David Anderson was a knowledgeable serviceman...and efficient. I did feel a little guilty that he worked me in on Monday evening...hope he made it home for even a late supper. Thanks to the young lady in the office who let me know that there was a "hold-up" at the previous appointment....WOW!!! David A., Christy M. 11/25/18 |
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Mike M and Glenn work tirelessly from 3pm to 11pm on a Saturday installing our new furnace. It works very well. Your hard work and dedication to doing a fine job is much appreciated! Thanks Mike and Glenn! Mike M., Glenn S. 11/25/18 |
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Had very annoying whistling noise in my recently installed Zone H/A system. Had company coming to stay in lower level and needed correction asap. Reached Christy at G/R at 8 am and she assured me they would have tech out today. 2 hours later Jeff, tech, was out to fix. Calmly analyzed issue and made adjustments in air flow, Explained I had 2 yr warranty. Very knowledgeable in my system. Very happy with entire process. My anxiety disappeared just in time for Thanksgiving Holiday. Ernie G. Burnsville MN Jeff F., Christy M. 11/25/18 |
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Kept us updated every step of way! Matt M., Shelby S. 11/24/18 |
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Mike M was very professional and did a wonderful job. Everything was very neat and he communicated with us throughout the process. Mike M. 11/23/18 |
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Dalton R. performed the installation of my furnace in a competent and timely fashion. I would recommend Dalton and Genz-Ryan to my family and friends. Dalton R. 11/22/18 |
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Excellent service. Respectful. Goes that extra mile Adam G. 11/22/18 |
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great service! Zach B., Travis C. 11/21/18 |
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Once it was determined the unit had to be replaced they were able to replace it within 5 hours or so. Nice to have heat again. Tyler U., Karim B. 11/21/18 |
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Mike went above and beyond. In addition to prompt courteous work he went out of his way to point out ways ways to better use many features Mike S. 11/21/18 |
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Mike was very respectful and professional. He did a great job installing the new furnace! Thanks Mike! Mike M. 11/20/18 |
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The service received from Genz Ryan was terrific! They were prompt, polite, friendly & explained everything that they were doing. Shout out to Alberto, Dalton, Joe, Trey, Josh & Shelby! You are all great! I appreciate the service you provided - keep up the good work! Alberto A., Dalton R., Joe B., Shelby S. 11/20/18 |
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Matt M. was friendly, informed, and efficient. The work was done professionally and we are very happy with the finished product. 11/19/18 |
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Matt was like an instant personal friend. His work was efficient and of high quality. We are very satisfied with the end result with our new water heater. We give him the highest rating. Matt M. 11/19/18 |
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The guy that came out was nice enough. I ended up paying $350 for 1.5 hours of his time. He gave me two options. New boiler for $10,000 or start replacing parts to see if that could fix it for $5,000. I called another company and got a second opinion. I elected to replace one of the parts Genz suggested and just get it cleaned. That brought the CO levels to under 20PPM. We started at 1200ppm. Total damage from the other company was $1300. I feel like they were taking advantage of the fact that I'm not a boiler guy. "Just tell him we cant fix it and put a new one in!" They were however very professional as they tried to shove a $10,000 bill up my a$$! Joel P. 11/17/18 |
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Colleen set up the appointment, she explained the trip charge. She was friendly and courteous.
Dan W was the technician who installed the new thermostat. He was professional and efficient. He explained the options available. The thermostat we selected wasn't on his truck so he upgraded it to the next best option at no charge. Dan W., Colleen E. 11/17/18 |
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Outstanding! Genz-Ryan installed our garage heater and did a fantastic job. All details were handled with a positive attitude and a professional approach. I appreciated Adam G. and Dalton R. and their "can do" attitude and attention to details and most of all, they were very courteous and friendly. Highly recommend. Adam G. 11/17/18 |
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Tyler is wonderful service tech. He let us know when he was on the way. He inspected our furnace and explained what needed to be done. My wife didn’t feel she was being pushed into anything. She was baking cupcakes so she rewarded Tyler with a couple. We now understand your commercial stating, “I love those Guys”! 11/17/18 |
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Alberto was very informed. 11/16/18 |
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Alberto was great and very clear with all the important information about our system. Alberto A., Colleen E. 11/16/18 |
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Tyler or the technician was very knowledgeable and efficient. When we gave them a call early in the morning after the coldest night of the season so far, even though they were completely booked for the day they guaranteed that someone would definitely be out to assist us sometime that day since we had no heat. I would highly recommend these people to all my family and friends and whoever needs a furnace tech. Tyler U., Colleen E. 11/16/18 |
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When I found out my hot water heater was leaking I was a little apprehensive to call a plumber due to some horror stories I have heard from others and their experiences. I did my research and found Genz-Ryan. The website was very user friendly and I was able to chat with someone from the Website online. They called me and scheduled a plumber to come to my house the next day. The Plumber came the next day and was very friendly. He explained everything to me and gave me many options to choose from and I pick the best one for my budget. I would recommend Genz-Ryan. Matt M. 11/16/18 |
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(no comment) Tyler U., Cristian B. 11/16/18 |
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Great job. Explained everything to me .
11/16/18 |
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Great job. You guys are the best. Richard H., Shelby S., Richie R. 11/16/18 |
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Work issues not completed. Thought problem resolved but not corrected after install. 11/15/18 |
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Issue not resolved Joe B., Shelby S. 11/15/18 |
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(no comment) Tyler U., Colleen E. 11/15/18 |
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did complete check, kept me advised Zach B., Derrick H. 11/15/18 |
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With no heat both contacts at Genz-Ryan were most helpful. Tyler U., Colleen E. 11/14/18 |
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(no comment) Alberto A., Colleen E. 11/14/18 |
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Great job! Richard H., Shelby S., Richie R. 11/14/18 |
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I feel like the only thing that you guys messed up on was not giving me an exact time of when you guys were coming. 11/14/18 |
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We were treated like family and not a customer. The part we liked the most being senior citizens was Mike our tech tock the time to explain to us what happen and how to prevent it from happening again. I'm sure he had many more appointments but at the time ours was the most important. Thanks to all the team at Genz-Ryan.. Jerry & Addie 11/13/18 |
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From the first phone call from Cristian B. to the young lady that called us to tell us when Mike B. would be coming we were totally treated like family.. Mike was very personable and enjoyed having him in our home. Mike not only fixed the problem but made sure we two old seniors understood what had happen and what to do to help prevent it from happening again. We so appreciated that. You have a great team. Thanks again. Jerry & Addie Furst Mike B., Cristian B. 11/13/18 |
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I was extremely happy that I decided to call Genz-Ryan to do a furnace check and tune up. I was fairly confident that the previous homeowners had never done one, so I wanted to make sure that everything was good to go for the winter with 2 little kiddos at home. The technician was extremely friendly and knowledgeable. He made sure to explain things that he found that should be done relatively soon and things that could wait awhile. Never once did I feel like he was trying to "up-sell" me; he just went through the different things that he found and explained why it might be a good idea to address them. I ended up having Genz-Ryan come back to do a duct cleaning and dryer vent cleaning after the furnace checkup. My family and I were very pleased that we decided to work with Genz-Ryan and we will continue to do so in the future! Great experience! Mike G. 11/13/18 |
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Your technicians were very professional, respectful, and efficient.
I was impressed with the excellent service I got.
Thank you 11/12/18 |
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Zac was very helpful! Great service. Zac B., Derrick H. 11/12/18 |
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Very happy with service. Stunned by cost. 11/11/18 |
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Service was good. David did a very good job and Colleen provided a good phone experience. What I expected to be a half hour visit....hour tops, turned into about an hour 45 minutes. There was a “free” inspection with “remedial” options presented..... I just wanted my leaking bathroom sink repaired. Pleased with the repair. Surprised by cost. David A., Colleen E. 11/11/18 |
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Excellent customer service, unfortunately, needed services on weekend, a little expensive. 11/10/18 |
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