Genz-Ryan Plumbing & Heating - Our Reviews
Overall Rating
(3895 Reviews)
(1764 Reviews)
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* Total number of reviews and star-ratings are based on
data collected during the time period Genz-Ryan Plumbing & Heating has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Everyone I spoke to was very professional and friendly. I don't mind receiving a block of time to expect a tech but it was frustrating to receive a voicemail giving me a specific time and then having no one show up until 3 hours after that time. It was still within the original block of time but being given a specifc time that was not kept was frustrating. 05/09/19 |
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Tyler was not only on time, they called and asked if they could arrive early which we really appreciated and had asked for as we had plans later that do. Genz-Ryan and Tyler
go above and beyond to provide a first class service. 05/09/19 |
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Tyler was very well informed,professional in his presentation and very personal in response to our questions. He was very careful, neat and clean moving around the house. We called Genz - Ryan to get a tune up on our furnace and air conditioner and after reviewing our equipment and it’s age we decided it would make sense to replace with new. Tyler was very helpful in explaining the best options that would serve us well in the future. We give him a 5 star recommendation and you need to offer him a raise.
Merle and Jan Bryan Tyler U. 05/08/19 |
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Selling our house and the buyers wanted us to have the furnace and AC professionally cleaned. Genz-Ryan came out and refused to just clean, insisting that he'd have to do a full inspection and tuneup because it would be unethical to just clean them.
Did his thing for two hours and then told my wife that it would cost about $1,000 to fix the AC which was the most needed repair. She refused any repairs and he left and then emailed us the report. Multiple red squares were on the report stating fault this and fault that. Some others were orange boxes. This was on both the AC and the furnace! The faults were also listed out on the invoice which stated that we chose to not do any repairs.
When the main office was called and they looked up the ticket, they stated that all readings were within spec and that NOTHING should have been listed as a fault. They said all furnaces and AC unit would have similar readings.
So how is it unethical to do just the cleaning that the buyers and sellers agreed to, but it's ethical to use red and orange alert boxes and list out faults that aren't?
I knew that having them come out for a $30 per unit cleaning, inspection and tuneup would be risky. They don't make money spending two hours at a job for $60. So of course the tech has been trained to find everything he can to charge and they use company supplied forms with scary red and orange boxes.
Genz-Ryan won't be hearing from me again. Mike B. 05/08/19 |
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Matt M. was a super nice guy. Gave me lots of options to replace my water heater and didn't pressure me. Very friendly and personable. Offered information on services and repairs but didn't push me to do them. Let me know what they were doing each step of the way.
Scheduling was a little frustrating but that's not his fault. I was originally given a time between 8 and noon. The voicemail I received the night before said I was the first call of the day at 8:30. When I called at 9:30 to see if there had been a change, they said a tech would be leaving for my house shortly. No one arrived until about 11:30. I would rather they had just stayed with the original block of time and not told to expect someone at 8:30. Matt M. 05/08/19 |
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Excellent Cristian B., Tyler U. 05/08/19 |
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Tyler came and gave my AC and Furnace a thorough health check and cleaning. He was totally professional and dealt with my zaniness in stride. Thank you brother. Keep up the good work. Tyler U. 05/07/19 |
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No comments Matt M. 05/06/19 |
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Good: Prompt scheduling and arrived on time. Job requested was completed quickly, good quality and good clean up of work space. Technician, Bill B., was courteous.
Bad: The work was to replace a defective water main cutoff valve (crack in brass valve body) that Genz-Ryan installed six years ago in a new construction townhome. GR would not consider a warranty and the less than 1 hour repair was almost $700. The tech spent more time inspecting other parts of the plumbing system resulting in over $3,200 of additional “recommended repairs” than it took to do the requested work. It felt like a fear-based “up sell”. GR probably should have done a better job when they installed the plumbing just 6 years ago if the issues were really that serious. I declined the $3.2K of additional work and will get a second opinion. I will not call GR for future plumbing needs. Bill B. 05/06/19 |
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Have been working with them for over a year now and just love them! Service guys are great and they never try and pressure me to do repairs that don't need to be done immediately. Steve M. 05/06/19 |
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Shea showed up right on time, within an hour he had removed the old water softener and the old toilet from the upstairs bathroom. The new products arrived shortly thereafter and he went right to work putting in the new products and rehabbing one of the toilets. Super job, we are delighted with the results. Thank you Genz-Ryan for having such a well qualified tech on the job. 05/04/19 |
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This is the second time we have had Genz Ryan do work for us. We needed some upgrades to our bathrooms and water softener. Matt the tech gave us 5 or 6 options and explained fully what each would consist of and the prices. He had recommendations on what worked for him and what he thought would work for us. We are delighted with the service he provided and he is coming back next week to do the work. Shea W. 05/03/19 |
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Tyler was very thorough in the tune up and his explanation of the results. He was very knowledgeable and pleasant to deal with. Tyler U. 05/03/19 |
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Tyler was very thorough in the tune up and his explanation of the results. He was very knowledgeable and pleasant to deal with. Tyler U. 05/03/19 |
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Zach B.... Punctual, extremely knowledgeable and skilled. Basically, a consummate professional. So good in fact, that I request him only to perform my biannual maintenance inspections. By far the best! ES Zac B. 05/03/19 |
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Mike B did a great job on our furnace and air conditioner tune-up. He was very thorough and explained how we could improve things. It would help if at the appointment we were given written documentation of what was found and what our steps are moving forward and the cost. Genz-Ryan’s other services are priced quite high but I felt the price for the tune-ups was well worth it! Mike B. 05/03/19 |
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Dan W was professional, knowledgeable, answered all my questions. I appreciated his suggestions about my concern regarding in floor heating system. Dan W. 05/02/19 |
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ill was fantastic! He fixed the problem quickly, and taught me a lot in the process! I would definitely recommend this company. Bill B. 05/02/19 |
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Great communications from office staff, and excellent HVAC service by Zac B. Karim B., Zac B. 05/01/19 |
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Dont like the high pressure sales from Genz Ryan - some technicians are somewhat offensive in going to the extreme with wanting you to buy a whole new furnace or appliance. Love the technicians that explain the issue and leave you with the feeling that they are accessible if anything else becomes an issue or have additional questions. 05/01/19 |
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Richie was great in getting us the right add on equipment to make sure are heating and a/c units would work properly for years to come. Very good customer service and I would recommend Genz-Ryan to others. Thanks Richie. Richie R. 05/01/19 |
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Richie did a great job. He knows what he’s doing and was great at answering my questions. 04/30/19 |
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no comment Richie R. 04/29/19 |
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Glenn was extremely prompt, friendly,and efficient while taking care of the problem of a loose panel due to a missing screw. Showed me the repair and apologized for the inconveinience. I recommend Genz-Ryan to friens and neighbors because of their Tech staff. Glenn S. 04/29/19 |
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Ryan M is the best, very friendly and fast. No high pressure Ryan M. 04/27/19 |
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Great job Mike B. 04/27/19 |
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The technician was efficient and friendly. he did an excellent job. 04/26/19 |
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We were delighted with the service Matt M. provided. He diagnosed the problems we were having, came up with several recommendations and we decided on a course of action that will benefit us and our home. We have already given his card to our neighbor after telling her about the great service he provided!! 04/26/19 |
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Alex provided great service and seemed to have solved our problem. He let me know if we had any further issues to call and request him and they’d work on a plan b. Alex B. 04/26/19 |
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Zach is knowledgeable, personable and great to work with Zac B. 04/26/19 |
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No comments Noah F. 04/26/19 |
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Thanks Zac, very professional and prompt service!! Zac B. 04/26/19 |
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Top notch, on time, very informative, friendly, and job well done. This is why I only use Genz-Ryan 04/26/19 |
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He was very friendly and personable and quickly identified our issue and resolved it. he then proactively look at our remaining utilities to make sure they were in working order. During this process he identified our humidifier wasn't working and replaced that within the same visit. I will ask for him by name when we need another service visit Tyler U. 04/26/19 |
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Top-notch service, very informative, friendly, and efficient. Thank you for another great job; this is why I keep coming back! Richie R. 04/26/19 |
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ni ce Good service, thorough Chris G., Steve M. 04/25/19 |
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This is the second time we have had Genz Ryan do work for us. We needed some upgrades to our bathrooms and water softener. Matt the tech gave us 5 or 6 options and explained fully what each would consist of and the prices. He had recommendations on what worked for him and what he thought would work for us. We are delighted with the service he provided and he is coming back next week to do the work. Cristian B., Matt M. 04/25/19 |
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Ryan M from Genz-Ryan did an outstanding job. Friendly guy too Ryan M. 04/25/19 |
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Matt was thorough and checked all the pipes and faucets. He offered maintenance suggestions. Matt M. 04/25/19 |
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Cristian and David were very professional. David was very knowledgeable and provided several directions I could go which was helpful in making my decision David A., Cristian B. 04/24/19 |
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Technician Tyler was very helpful and explained everything. Thank you! Tyler U. 04/23/19 |
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Ryan is very knowledgeable and friendly Technician. Ryan A. 04/23/19 |
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Refreshing to have such timely, professional service. Bill is a valuable employee to your organization; outstanding work ethic. 04/23/19 |
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Outstanding service experience from calling for an appointment to finish! Friendly and timely help scheduling today's visit. Bill was prompt, and very knowledgeable. He evaluated the problem and offered several plausible solutions. Bill was professional and worked to repair the water heater. He was informative about each step of the process and, when finished, cleaned up thoroughly. I would highly recommend Genz-Ryan to everyone, and will use them again. It's refreshing to see this outstanding level of customer service! Bill B. 04/22/19 |
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Very Knowledgeable, put together multiple different options for repairs. Went through everything. AMAZING!!!!!!!!!!!!!!!!!!!!!!!!!! David A. 04/22/19 |
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No comments Mike B. 04/22/19 |
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Matt was so nice and explain things. Fixed pipes and new fixtures in bathroom and beyond. Trusted him and he did an excellent job. Thank you. Matt M. 04/20/19 |
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yes they did a fine job in my bathroom replacing very old pipes there, behind and downstairs. finished in one day and the fellow was amazing Matt M. 04/20/19 |
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They did a great job replacing the water valve that is in front of the water meter. Took time to explain everything. They were here when they said they would be, no 2 hour window. 5 stars Max Y. 04/19/19 |
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(no comment) Richie R. 04/19/19 |
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