Comfort Master Heating and Air, Inc. - Our Reviews
Overall Rating
(2488 Reviews)
(149 Reviews)
(1 Reviews)
(1717 Reviews)
(322 Reviews)
(148 Reviews)
(53 Reviews)
(30 Reviews)
(2 Reviews)
(60 Reviews)
(6 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Comfort Master Heating and Air, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Comfort Master Heating and Air recently installed an upstairs ***** HVAC system. Their two technicians ***** and ***** were great. Very professional, neat , knowledgeable and great to work with on this project. Likewise, **** *****, the Operations director is very knowledgeable, helpful and trustworthy. I would highly recommend this company for your HVAC work. *** Jorge G. 08/13/22 |
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I have owned four units installed by this company; all of which were manufactured by Trane. Two of which had to be replaced for early failure. Now a third has broken down after less than 5 years, well within the 10 year parts warranty. Despite the parts being covered the repair cost was still thousands of dollars. After researching others experiences and information about this model online I discovered other problems and concerns and found some of them to be present with my unit as well. I was worried about paying for this repair only to have another part breakdown. I asked Comfort Master if it might be better to replace the whole unit. According to Trane’s own website calculator (cost of repairs multiplied by the age in years of the unit) I should be replacing the unit based on the main issue alone. I was told by Comfort Master that they were unable to address these concerns and to contact Trane directly. When I contacted Trane, customer service started a claim and told me to get a “diagnosis for a new unit” from my service provider. This is where the problems really started. Comfort Master claimed they did not know what this was and that it was not needed. After a number of emails trying to clarify they told me that they had contacted Trane who told them that this was not needed. When I called Trane they would tell me the same information, a diagnosis of new unit, was needed. The Comfort Master employee went so far as to claim I might not have called the correct place asking who I spoke with on these calls. I kept records of each call and eventually it was agreed that I needed an assessment of the current unit to verify its condition. The previous service record having almost no info about the condition of the unit, I asked about getting another. I was told that they would not do so since the current problem had to be fixed first. So I have to spend the money to fix the problem in order to find out if the unit is any good to keep. After many years of as a customer and many promises of providing the best customer focused service and conviction that “you can’t stop a Trane” I am done with both companies. Fool me once, twice, and I guess three times the charm. Angelia C. 08/03/22 |
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Jun and Teo were an excellent team installing our new Trane unit. Great quality of work and craftsmanship. Appreciated their professionalism and efficiency. Great work! Jun. 02/17/21 |
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Teo and Jun were an excellent team installing our new Trane Unit. Great quality of work and craftsmanship. Appreciated their professionalism and efficiency. Great job. Teo A. 02/17/21 |
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We appreciate Bobby's attention to detail and customer service on giving us our estimate and executing the replacement of our HVAC unit. Great experience. Highly recommend Comfort Master. Bobby W. 02/17/21 |
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Good quick service
Thank you Julio P. 12/28/20 |
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Called Carol about an A/C problem.Luis was here in about 90 minutes and diagnosed the problem and was able to fix it right away.Very knowledgeable and a very pleasant young man. Luis V. 05/23/20 |
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I have been using Comfort Master for over 10 years and would highly recommend their services. Carlos has been my recent technician and is very courteous and efficient, and the overall customer support of the company is first class! Carlos M. 05/08/20 |
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Teo and Jun arrived on time and worked throughout the day to install our new Trane AC unit. We are very happy with the quality and value of the work provided. Their professionalism is exceptional and they patiently answered all of our questions. Thank you Teo and Jun for a job well done. We highly recommend Teo and Jun for any Heating and Air Conditioning job. Thanks Comfort Master Heating & Air Conditioning and Thank You to Teo and Jun. Tom and Lucy Smith. Jun., Teo A. 05/03/20 |
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Jorge did a gray job in the cold getting my unit installed quickly and correctly. Jorge G. 02/27/20 |
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Ricky arrived in time and did the scheduled maintenance of our heating system. He was very polite, knowledgeable, explained all the things he did, and answered all our questions. We did have some problems with our XL1050 thermostat (quite often not showing the 5-day forecast). He escalated the call to Matt Britt, their Operations Manager. Overall, we are very satisfied with his work. Ricky T. 02/23/20 |
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Called for service on Saturday morning. Was told nobody could respond until Monday for service. The lady said 24/7 only means we answer the phone 24 hours a day. This is how they prioritize service. Freezing temperatures thermostat does not work. This is a system installed two years ago by Comfort Master. Tough to see the Quality in this Service. Avian D. 02/22/20 |
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We hired Comfort Master to install a gas line for our new fire pit. Jorge was efficient, explained any questions we had during the installation and made sure everything was done correctly and passed inspection. He went above expectations and helped with some adjustments to the concrete to make sure the key valve fit properly. Jorge even helped back fill the trench when he was finished. Comfort Master will have a repeat customer with us as long as they continue this level of service and professionalism. Jorge G. 02/13/20 |
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Everyone at Comfort Master has been exceptionally friendly and knowledgeable, and they have gone above and beyond to help us solve our recent air conditioning problems. Susan, Angela, Steve and Sam were so pleasant and caring. While one hvac company told us we needed an entirely new compressor for $1700, Steve narrowed down our problem, without being able to actually hear it, as a possible fan motor ($325). After he tuned up our system, it worked great for another three weeks, but acted up again and we were finally able to video it making the weird noise it was making. Sam diagnosed it as a faulty connector and replaced it for about $150. He also replaced a faulty damper that had started causing problems. All in all, the very best hvac service we've ever had from any company. I highly recommend Comfort Heating and Air! Julio P. 01/23/20 |
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Julio was punctual and thorough and did a great job. Julio P. 01/18/20 |
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Ricky was on time, courteous, and he did a great job tuning up our HVAC system Ricky T. 01/13/20 |
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I really appreciate Luis's knowledge of my advanced system and his ability to diagnose the issue. He was punctual and courteous. Luis V. 01/12/20 |
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Carlos was punctual, thorough, and professional. He was great! Carlos M. 01/11/20 |
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Technician Ricky T. performed a semiannual maintenance inspection for us and provided very good service. He arrived on time and was professional, pleasant, and efficient in his work. Thank you! Ricky T. 01/10/20 |
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I have been a client of Comfort Master Heating & Air for almost 12 years. On every occasion they have visited our home, service technicians have all been excellent. Thanks
The most recent visit on January 9, 2020 was a semi-annual check conducted by Ricky Tyree accompanied by Buddy Brinn. Both were true polite gentlemen and very knowledgeable of their job responsibility.
I have and will continue to recommend Comfort Master to all my friends and neighbors.
Kindest Regards
Larry Hutchison Buddy B., Ricky T. 01/10/20 |
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Sam was efficient answered all questions and very personable. Sam D. 01/09/20 |
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We are very pleased with Comfort Master. (Please note: Buddy B is not listed above, and we did speak with three CM staff members during this period) During the holiday week one of our units did not appear to be functioning as it should. We had a service check-up already scheduled for the upcoming Monday but we called Comfort Master to see if consideration should be given to moving the appointment up. A service tech returned our call immediately, and determined we could wait. The following day we received a follow-up call from a scheduler to ensure the unit had not gotten worse. On Monday, Buddy B. arrived for the routine maintenance visit, and was ready to do any necessary repairs. Buddy was professional (as has been our past experience with all Comfort Master staff) and thorough. The company is tops for service and product line. Susan M. 01/08/20 |
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He was very detail, he showed me my current situation and gave me a possible future view. Sam D. 01/06/20 |
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Sam was great! Sam D. 01/06/20 |
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Julio was very courteous and efficient. Julio P. 01/04/20 |
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All the folks at Comfort Master that I spoke with on the phone were friendly and well trained in customer service. Julio was the service tech that came out to the house. He too was well trained: knowledgeable, professional and friendly. He took care of my immediate problem and gave me good options for the future. Julio P. 01/03/20 |
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Carlos is very professional and knowledgeable in HVAC systems. He was punctual, polite, and a great asset to Comfort Masters. Carlos M. 01/02/20 |
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Thanks for the service .It's always a good idea to keep the system running in top form. Carlos M. 01/02/20 |
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Carlos inspected my hvac system inside and out. He went over his findings and made suggestions. He was very thorough and courteous. Job well done. Carlos M. 01/02/20 |
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Luis was very courteous and took care of our problem quickly and efficiently! Luis V. 12/31/19 |
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We were very pleased with Sam and his work. He represented the company well. Sam D. 12/30/19 |
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Excellent service. While he was performing the maintenance service, he found a broken cut-off switch and repaired it on the spot. Julio P. 12/27/19 |
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I have been using Comfort Master for 15 years. They are the best! They have been reactive to my HVAC needs and really are experts in customer service. Thank you for all your support. Sam D. 12/24/19 |
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Sam is a very professional technician and has kept our unit running for years. He is always on time and Comfort Master is very good about calling when the technician is on his way. Would recommend Comfort Master to friends Sam D. 12/22/19 |
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Ismael & Chris installed a new heat pump & air handler this week & did an excellent job. They stayed until 7:30 pm the first day to ensure we had heat that night. They were back at 8:30 the next day to complete. Everything was done "the right way", they were careful in the house, very clean & again an all around professional job. I highly recommend Comfort Master, I have been a customer since 2006 & never disappointed in the service they do. Ismael A. 12/20/19 |
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Ricky was great, explained everything he was doing and was very respectful of my property. Ricky T. 12/13/19 |
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Carlos was professional, and easy to work with. He took his time in tuning up our systems and insured when he left everything was working and in peak condition. Carlos and the Comfortmaster Team care about us and take care of our systems as if they owned them. Carlos M. 12/10/19 |
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Carlos came for the winter check for our 2 gas furnace systems. He was on time. Took care of his business in a professional, and gave me a verbal eport on the systems, that everything looked good. Carlos M. 12/09/19 |
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Carlos did a good job and took his time. Carlos M. 12/09/19 |
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We had Ricky T. for our winter service, and he did a great job. We can always rely on Comfort Master! Ricky T. 12/05/19 |
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Ricky performed my annual check-up. He was very polite, thoughtful, explained what he was doing. At the end he reported his findings. Thank you. Ricky T. 12/01/19 |
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Very helpful! Ricky T. 11/29/19 |
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Julio is very professional and efficient. He explains where he will be working and what he will be doing and then completes his business quickly and professionally. Julio P. 11/26/19 |
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Very polite and prompt. Thoroughly checked our system. Asked if we had any questions when he was done. Visit was a pleasure. We belong to comfort Master club for 13 yrs. Very happy with this company! Carlos M. 11/23/19 |
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Very professional, considerate and thorough service! Carlos M. 11/20/19 |
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Luis was very thorough and efficient. Great service always. Luis V. 11/16/19 |
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Technician arrived on time and finished service as expected. Will definitely use Comfort Master again. Ricky T. 11/11/19 |
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Took time to clearly teach after unit service . Ricky T. 11/11/19 |
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Ricky was prompt, professional and personable for my semi-annual maintenance today - he also took time to explain everything and I felt confident in his expertise - I have been a Comfort Master customer ever since they installed my system in 2012 and have never been disappointed with their service. Ricky is just another reason of why I have recommended them to others. Ricky T. 11/08/19 |
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Nice and efficient service. Sam D. 11/08/19 |
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