Columbus Worthington Air - Our Reviews
Overall Rating
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* Total number of reviews and star-ratings are based on
data collected during the time period Columbus Worthington Air has been using the ReviewBuzz system
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Our Reviews
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Columbus Worthington Air has always delivered excellent customer service to me from day 1, approximately 10 years ago. Today, Kurt Mori, a service tech, exceeded my expectations by coming back to get a maintenance appointment completed. It would have been very easy for him to say I would have to schedule another appointment, but he didn t. I m glad this company understands and delivers the concept of 5-star service...keep up the great work!!!
Thank You!
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CancelReport Kurt M. 03/08/13 |
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Jamie T. has been our tech for several years now and does a great job. He is professional, thorough, punctual, and pleasant to work with. Columbus Worthington Air has always taken good care of our HVAC maintenance needs. Jamie T. 03/07/13 |
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Columbus Worthington Air has been wonderful to work with. We have the maintenance plan for our AC and our Furnace and they always remind us - unfortunately, we aren t always prompt in getting it done. I love the fact that they remind us! Our favorite technician is Jamie. He is thorough and explains what he is looking for and what (if anything) we need to do. I feel that because of Jamie, our furnace and AC are in great working order and my husband and I never have to worry about having heat or cool air.
Thank You!
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CancelReport Jamie T. 03/07/13 |
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service technician Jamie C. was on time, knowledgable, and polite Jamie C. 03/05/13 |
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I contacted Worthington Air and they were able to have a technician out to my house within 1.5 hours of my call. I was very pleased with this as my schedule was not very flexible and I needed immediate assistance because of the weather. The technician, Jamie T., was very courteous and knowledgable. He was able to diagnose the problem within 10 minutes and even offer great advice for my service options on my furnace. I would highly recommend Worthington Air for there great service, honesty, and integrity. Jamie T. 03/05/13 |
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Ryan Calder was FANTASTIC! He was professional! He cared that we were in a cold house and he worked on our furnace until he fixed it. He gave us options and explained the benefits of the newer furnaces. He thoroughly cleaned each part of our existing furnace. He answered all of our questions with knowledge and experience. Ryan was thorough. He persisted until he was sure that our furnace was back in working condition. Cols. Worthington has always had fine representatives. Ryan is really EXTRAORDINARY! He deserves our very highest rating! We wish him and CWA the very best!!!!! Ryan C. 02/04/13 |
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Columbus Worthington air did a great job - they made my furnace run better, my house is warmer now and my gas bill didn't go up. They also showed me how to put my filter in right and how I was buying the wrong size filter.
Great job - thanks Ian! Ian H. 01/17/13 |
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The gas valve on our furnace broke on Christmas Eve morning. Matt D. was the technician who came to the house. He found the problem quickly and explained the issue and some different cost options. Matt was upbeat and pleasant throughout the whole process. We've always had good service from Columbus Worthington Air, and I highly recommend Matt D. as a technician to ask for. Matt D. 12/27/12 |
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Ian was wonderful- we were having quite a bad time b/c furnace stopped working and it got COLD- he was knowledgeable, professional,efficient and so nice! We were very happy to get such excellent customer service. The 2 gentlemen who installed the furnace were equally good- thanks to the whole crew ! I highly recommend CWA! Ian H. 12/22/12 |
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Service is very good. Jamie Thompson does a very thorough inspection, takes the time to explain what he is doing, and cleans the area so that there is not mess left for us to clean up. Your company has been very professional in how you handle problems and solved them to our satisfaction every time. Jamie T. 12/13/12 |
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Shane M. was very professional, courteous, punctual, and explained to me in layman's terms how my furnance operated and what I needed to be looking for to ensure there were no issues over the coming winter months. The ignitor needed to be replaced, he showed me the part explained why it needed to be replaced and took the time to compare it to a new ignitor so I could see the difference. Shane M. 12/10/12 |
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Steve was our technician, and he came out for our initial call that our CO detector had gone off. He was very efficient in checking the entire house for CO and he answered all of our questions. Then he went ahead and did our yearly furnace inspection since he was here. Steve P. 12/05/12 |
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I am writing to compliment Columbus Worthington Air, and in particular, Service Technician Shane M. for an outstanding service maintenance call completed on Sunday, December 2. My original appointment for seasonal furnace maintenance was scheduled for Monday, December 3. Sunday afternoon, I received a call from the Columbus Worthington Air dispatcher noting that a technician was in my area. If I was interested, they could stop by and take care of the maintenace call that afternoon rather than tying up Monday morning. I said that was good, and within an hour, Shane arrived and took care of the maintenance call on my new Bryant unit which was installed in June. Shane was professional, courteous, and completely knowledgeable about my unit and all of the peripherals, including my Humidifier. He did a thorough job on all of the required items, and also reset our digital programmable thermostat to better accommodate our scheduled preferences. I was totally impressed and satisfied with the job Shane did and in the manner in which he represented his company and himself. I strongly and happily recommend Columbus Worthington Air for all HVAC needs and once again compliment Shane M. for an outstanding job.
Rich Martorano, CPA, CGMA
Dublin, Ohio Shane M. 12/03/12 |
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Jamie Thompson was very good at performing his craft. When I schedule maintenance on my units, I always ask for him and am willing to wait if necessary to fit into his work schedule. Very skilled, trustworthy, and personable. It's almost like he's working for me. He is a strong asset to your team. Please ensure that he is appropriately recognized. Jamie T. 12/03/12 |
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Shane is a very professional, honest and knowledgeable person.
He was on time, did his work throroughly and explained anything I needed to know about the heating system.
He made us feel confident and comfortable about our heating system. We will continue to use Columbus Worthington Air from now on.
George Mancuso Shane M. 11/18/12 |
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Technician arrived on time, called first to let me know on way, was very friendly, explained what he did and answered all of my questions. I have been very happy with your company over the past 20 years. Steve P. 11/16/12 |
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I had a very positive experience with Columbus Worthington Air. Jon prepared an excellent proposal and explained it well. He also was very accessible and supportive during the process. We are very happy with our new system. Jon F. 11/15/12 |
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The service I received was outstanding. Jamie was quick and thorough. Took great care in checking over everything and making adjustments where needed. Thank you Jamie T. 11/15/12 |
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Kenny was great! Patient, informative, courteous and knowledgeable!! Kenny W. 11/12/12 |
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Columbus Worthington Air was quick on the scene when our furnace unexpectedly broke down. They diagnosed the problem in short order and presented our options. We went with replacement rather than repair. They sent Brian out to the house to inspect our system and show us our replacement options that very day. It was cold, and we had no way to heat our house until it was installed, but they were able to rearrange their schedule to get the new furnace in quickly. The installation went very well, and we are quite happy with our new furnace and Columbus Worthington Air. Thanks guys/1 Brian R. 11/12/12 |
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Jaimie was excellent! Very patient in explaining what he was doing. Jamie T. 11/10/12 |
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amie did a great job! He is very personable and answered all of my questions. He even gave me tips on saving a little bit more on my electric bill, and I really appreciate that! Thanks, Scott Jamie T. 11/06/12 |
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We cannot say enough good things about Jamie T. We have been with Columbus/Worthington Air now for several years and two homes! We ask for Jamie T. to do all our yearly servicing. He has been with the company for several years, which speaks volumes! He is knowledgeable, efficient and always so pleasant. A company is only as good as their employees. This employee is a keeper!!! Jamie T. 11/06/12 |
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We cannot say enough good things about Jamie T. We have been with Columbus/Worthington Air now for several years and two homes! We ask for Jamie T. to do all our yearly servicing. He has been with the company for several years, which speaks volumes! He is knowledgeable, efficient and always so pleasant. A company is only as good as their employees. This employee is a keeper!!! Jamie T. 11/05/12 |
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very professional,pleasant and easy to deal with service providers. would recommend to everyone Jamie T. 11/03/12 |
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review abandoned. contact customer. Jamie C. 10/31/12 |
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Columbus Worthington Air always sends out nice competent people. I called them after having multiple problems with another company, sent to me by the home warranty company. The others would not change the malfunctioning part. Jamie, at CW Air, got the part under warranty and put it into a tight spot -- even completed it in the same day. They had to charge me for the labor (since they did not provide the warranty for that) but did so as cheaply as possible. Jamie also had a manual copied for me since the first company did not bother to leave it. I will continue to use this company. All of the employees seem to care about their clients and their workmanship. Jamie C. 10/30/12 |
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Our tech was very good, polite, professional, represented the company well. Will sign up for Advantage in spring, please contact me when you schedule A/C check ups Steve P. 10/30/12 |
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Great patience with my questions; very informative and super job cleanup after the furnace tuneup. Ian H. 10/29/12 |
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Very professional! I had yearly maintenance done to my 22 year old furnace and Kurt checked over everything very carefully. This is the second time I've used CWA to do the yearly maintenance. No doubt, It would be easy to find anything wrong with a 22 year old furnace, but mine got a clean bill of health and Kurt left no stone unturned -- he gave me stats on everything from temperature rise to blower power to gasline pressure. I've had other companies charge more to simple open the service panel and turn the unit on and off for a half hour. But CWA does the job right! When it's time to replace my HVAC, you can bet CWA will be here to do the install! Highly recommended! Kurt M. 10/27/12 |
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I have worked with Worthington air now for a couple of years and am very happy with this company compared ot last company I used. Jamie Thompson has been my technician since day one. Jamie has had multiple problems to trouble shoot, some difficult , some easy. Jamie has always tried very hard to resolve the problem, and if he couldn't he would try to find the answers. He is very qualified, and super nice to work with. My only suggestion is that when purchasing the different plans available for the winterization and summer maintenance that all things be done that is listed on the list, as that is what we are paying for. I highly recommend Worthington Air and appreciate all the fine work they have done. Jamie T. 10/26/12 |
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Steve of Columbus Worthington Air did an outstanding job of servicing my heating/cooling system and explained everything in detail. I am confident that they are not only extending the life of my equipment, but improving the efficiency of the operation at the same time. I have used them for 33 years, and plan on continuing regular preventative maintenance, etc., with them.
Ken of Worthington Steve P. 10/26/12 |
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CWA has wonderful technicians! Thanks Kurt for the great service and the explanations for the service that was completed and how to continue to have my furnace work efficiently. Thanks so much! I would highly recommend CWA! Kurt M. 10/24/12 |
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Our furnace died and CW Air was able to get someone out the same day. The problem turned out to be a faulty control board. Matt from Columbus Worthington Air was excellent. He diagnosed the problem, rushed across town to pick up the part, called to give me an update of where he was in traffic, and came back outside regular hours to fix it so we wouldn't go another day without heat. During the process, Matt educated me on a number of helpful topics concerning my furnace. Excellent guy did an excellent job. Couldn't recommend him or the company more. Matt D. 10/22/12 |
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Ryan was on time. Courteous, knowledgable and intelligent. Ryan knew what is needed for my furnace/air conditioning system. He also installed a water pump with the correct drainage system. We have dealt with Columbus Worthington Air for several years. Ryan C. is a credit to his profession and to the company for whom he works. Ryan C. 10/20/12 |
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Basil was polite and careful of our home. He worked steadily and seemed to be knowledgeable about the product. He was pleasant to work with and seemed genuinely concerned about our satisfaction with the job. We would recommend him and Columbus Worthington Air to future customers. Basil H. 10/20/12 |
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I give this installer great marks. He was polite and cheerful. When our questions could not be answered by him, he was quick to get someone here to satisify our concerns. He didn't seem to mind staying until we were comfortable with the installation of our AC and new furnace even though it was late on a Friday. Ba P. 10/20/12 |
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Brian, presented the information regarding our new furnace and air conditioner purchase in concise and understandable language. His presentation was cheerful and to the point even when pressured to reduce prices. He was very accommodating. We would use him as a resource for information again. Brian R. 10/20/12 |
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Jamie seemed to know his business, was polite and careful of our furnishings and carpet. He called his supervisor when in doubt to double check his findings. We would welcome him into our home again. Jamie C. 10/20/12 |
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We recently moved to the Hilliard area and purchased a home. Both the furnace and the air conditioner had not been used in over 18 months and definitely needed attention. Kenny arrived and provided us with terrific service. He was professional yet personal, thorough yet efficient, and knowledgeable yet understandable. He took care of servicing and cleaning both the furnace and air conditioner. He made a couple of excellent recommendations. He made sure both at the beginning of the job and at the end that I had no questions unanswered or concerns unaddressed. His sincerity and sense of humor brightened my day. Thanks, Kenny! Kenny W. 10/19/12 |
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Thank You Ian Heaston for excellent customer service. This is the best service I have gotten from a heating/cooling company. I have a new hvac service provider. Ian H. 10/19/12 |
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I've been using Columbus Worthington AIr servicing for 25 years on my Trane heat pump. Jamie has performed preventive maintenance several times on the system and has done such a great job that now I ask for him specifically. He is knowledgeable, is a dedicated worker and takes the time to answer my questions and gives me practical advice for maintenance of the system between visits. Oh, by the way, my system is now been installed for 25 years with no major problems. I attribute this longevity to the preventive maintenance. When the time comes I will probably go with Columbus Worthington Air for the new unit. Jamie T. 10/18/12 |
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We have trusted Jaime T. to keep our hvac unit in great shape. He is always courteous ,professional and informative. He explains all his work in detail and is always willing to answer any questions. We alsways request JAime T. If he is not avaiable we will wait until he is. We appreciate his dedication and knowledge. Jamie T. 10/18/12 |
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On Tuesday I had my winter checkup and Jamie T. was the technician who came to perform the work. Jamie has been to my home many times and knows the workings of my heat pump and furnace. He is always professional, friendly and answers any questions I may have. He is always amazed how long I have been a Worthington Air customer. Very happy with your organization and especially Jamie. Jamie T. 10/18/12 |
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As always, I was impressed with Jamie's competence, courtesy, professionalism and friendliness. He takes the time to explain the functions he performs and does not seem to be rushed -- that is a confidence builder that he is not hurrying so that he can get another call. We are willing to wait for an available appointment until Jamie is available. Jamie T. 10/16/12 |
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Angelo was excellent....professional, personable, educational and he even liked our dogs! Angelo B. 10/13/12 |
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Steve came to do our winter furnace check up. He was very nice and informative. We've been very happy and satisfied with the service we get from this company. Steve P. 10/13/12 |
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The technician ( Ryan Calder ) was courteous and efficient. He even serviced my Humidifier which was totally unexpected. I highly recommend Columbus Worthington Air . Ryan C. 10/12/12 |
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Jamie did a great job of servicing our system, communicating what the issues were, and generally being a personable professional. Couldn't ask for better! Jamie C. 10/12/12 |
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He came to do our winter furnace check up. Was very nice and informative. Steve P. 10/11/12 |
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