Bottini Fuel
2785 West Main Street, Wappingers Falls, NY 12590
Phone: (845) 297-5580
Website: www.bottinifuel.com/en-us/



Bottini Fuel - Our Reviews

Overall Rating

5604 star rating
(1174 Reviews)
ReviewBuzz
2950 star rating (627 Reviews)
Facebook
803 star rating (165 Reviews)
Better Business Bureau
1072 star rating (220 Reviews)
Google
699 star rating (146 Reviews)
Judy's Book
40 star rating (8 Reviews)
Yelp
35 star rating (7 Reviews)
Happy Call
5 star rating (1 Reviews)

* Total number of reviews and star-ratings are based on data collected during the time period Bottini Fuel has been using the ReviewBuzz system and may not directly match the data found on each public review site.


Our Reviews


the coolest of service smooth and profesh
Team Bottini Fuel.
02/27/19
 
Always great service, fast , professional and the prices are very decent.
Team Bottini Fuel.
02/26/19
 
I wish I could rate you higher but as a new home owner in the area I've been terribly disappointed with Bottini. As a premium service member, during last years cleaning in Jan, I was told by your senior tech I would need a new chamber and could wait till the following years cleaning. He said not to worry that it was inexpensive. In July when I reached out to Bottini to ask about the chamber I was told they needed get the model #. They came and I never heard back from them again. I made the next appointment for the cleaning many months in advance. Before their arrival I called to make sure they were fixing the chamber. The scheduler had no idea what I was talking about. A manager called me back to ask if I had received a quote. He proceeds to tell me that it will cost $425.00. I paid $399.00 for my premium service. Well I did some research and the part was only $70.00 and I had it fixed by a reputable company for $125.00. After this year I will look for a new company. Shame on you Bottini!
Team Bottini Fuel.
02/25/19
 
The worker from Bottini was terrific. He was able to correct the problem and with our platinum service plan there was no extra service charge. I suggest to anyone reading to have a yearly cleaning. This will avoid any problems that always seem to arrive at the worst moment.
Team Bottini Fuel.
02/25/19
 
Bottini has provided us w/ Commercial and Residential fuel service for over 15 years and we’ve always received 5 star service and support.
Team Bottini Fuel.
02/24/19
 
The workers are very professional and respectful!! My only complaint is service takes way too long for emergency calls. We had a no heat at 2 30 pm and tech arrived at almost 1am home was freezing and no update courtesy calls that whole time!!!I think maybe they need more techs in those times
Team Bottini Fuel.
02/22/19
 
My oil burner has been rumbling and making much more noise than last year. Twice I was told it was fine. It had gotten so bad that it would wake me at night. Dan came and agreed with me. He cleaned the burner and tuned it up and now it is perfect. He did have to return a few hours later because I had no heat. It was the thermostat and he replaced it. Just a coincidence I assume. Everything has worked perfectly since then.
Team Bottini Fuel.
02/21/19
 
Their service to us have been superb for both locations. Their Sales Manager Joe, awesome to work with, followed up each time, emergency service at 2:00 AM responded within 1/2 an hour. Installation of a new boiler within two days. The fellows that installed the boiler they knew what they were doing at all times. They also cleaned up after they finished and explained the new system in detail. Extremely satisfied.
Team Bottini Fuel.
02/21/19
 
Heater wouldn’t come on so I called Bottini. They promptly responded. Problem was hard to diagnose because the heater came on 5 min before they arrived. They did some much needed maintenance and left. Later that night, heater went off again. They promptly responded again, and proceeded fixed the problem.
Team Bottini Fuel.
02/21/19
 
The response to my call was very good. Showed me what the problem was and fixed it. Very satisfactory.
Team Bottini Fuel.
02/21/19
 
We truly appreciate the service provided by Bottini Fuel. All concerned from the Emergency Answering Service to the Repair Personnel were courteous and efficient. Although the actual repair to the furnace took several visits, the technicians evaluated the situation step by step until the cause of the problem was analyzed. Harold was the hero and he deserves much credit to the now properly functioning furnace. We thank all those at Bottini Fuel for keeping us warm this cold and wet winter. Avis and Joe, Woodstock, NY
Team Bottini Fuel.
02/21/19
 
Your service tech was very knowledgeable answered any and all questions thorough and pleasant
Team Bottini Fuel.
02/19/19
 
It's seldom you get a chance to say this anymore, but the telephone customer service at Bottini Fuel is A ! Samantha took her time to explain everything to me in detail. The day of service, the technician arrived on time and was also courteous and explained everything carefully. The job was done professionally and with efficiency. I'm grateful for the peace of mind in knowing that Bottini is available 24/7 in case of any heating emergencies. Thanks!
Team Bottini Fuel.
02/19/19
 
(Service technician) Mike came out to do the annual service on the boiler. He was professional, courteous, and very experienced. Yeah..he's that good. Also he answered all my questions about the boiler and about possible replacement options later.
Team Bottini Fuel.
02/19/19
 
Great communication quick service
Team Bottini Fuel.
02/19/19
 
Very pleasant employees and excellent service. I get the maintenance plan every year, and it's a godsend on those cold Saturday nights when the boiler shuts down. Rates are competitive, deliveries are regular, and there are a variety of plans to fit your budget.
Team Bottini Fuel.
02/18/19
 
Couldn't give 5 stars because once boiler was put in, it stopped working that night...the way the fuel line was originally put in, the sludge froze and did not allow oil to boiler...thankfully, Joe 326 worked all day the next day to restore everything properly...Rich and Josh also were also very helpful....
Team Bottini Fuel.
02/16/19
 
I called Bottini because I felt that I needed my boiler to be looked at. They had someone to check it within that day or I believe the next day.
Team Bottini Fuel.
02/14/19
 
(no comment)
Team Bottini Fuel.
02/14/19
 
The technician was at my home on relative short notice and fixed two of my heating zones. He also change my mixing valve which provided better hot water regulation. He double checked everything to make sure it was working properly.
Team Bottini Fuel.
02/14/19
 
Technician was great. On time, friendly and knowledgeable.
Team Bottini Fuel.
02/07/19
 
Service technician was excellent. Really new his job and did it well. Thoroughly satisfied
Team Bottini Fuel.
02/06/19
 
Excellent service
Team Bottini Fuel.
02/06/19
 
They came on time, fixed the problem. What more can one say?
Team Bottini Fuel.
02/06/19
 
An emergency call in the middle of the night. Quick response, courteous, and helpful. Made sure everything was in working order before he left.
Team Bottini Fuel.
02/06/19
 
Very friendly,professional service.
Team Bottini Fuel.
02/06/19
 
On a very cold day, I doubted there would be a technician available for a relatively minor problem--but he was there by mid-afternoon--knowledgeable, personable, and easy to talk to, A very satisfying experience.
Team Bottini Fuel.
02/05/19
 
(no comment)
Team Bottini Fuel.
02/04/19
 
I had a problem with one of the heating zones in my apartment house when the temperature was below 0. The technician called and checked out the heating system and made some adjustments to help alleviate the problem. He was very professional and went out of his way to correct the problem.
Team Bottini Fuel.
02/04/19
 
Person who repaired my furnace was knowledgeable, friendly and on time. Excellent job.
Team Bottini Fuel.
02/04/19
 
I couldn't be happier with my experience with Bottini fuel. I just moved into a house in severely cold weather. My furnace failed within days and Bottini sent a technician who was very experienced and was able to change the motor on my blower, even though it was close to impossible. I was very impressed with how determined he was. And very thankful I didn't need to stay at a hotel and risk freezing pipes.
Team Bottini Fuel.
02/04/19
 
Tech came on time, was polite and professional.
Team Bottini Fuel.
02/04/19
 
Bottini came when they said they would. Technician Joe gave me good suggestions about radiant heat.
Team Bottini Fuel.
02/04/19
 
(no comment)
Team Bottini Fuel.
11/25/18
 
Arrived on time. Technician was polite and informative about what he did and condition of burner
Team Bottini Fuel.
11/16/18
 
serviced our furnace in a timely fashion, and found issues our former company left behind. very happy with this company.
Team Bottini Fuel.
11/16/18
 
I don't know the name of the gentleman who came to fix our burner a few weeks ago, but he knew what was wrong and took care of it in a timely fashion. And we have had heat ever since!
Team Bottini Fuel.
11/15/18
 
we have been customers of Bottini Fuel for 17 years (we just sold our house). they were reliable, always there when we needed them, dependable regarding oil delivery! very customer service friendly! I wouldn't hesitate for one moment to recommend Bottini fuel to anyone in need of their service!
Team Bottini Fuel.
11/14/18
 
Great team at Bottini- they show up on time and are wonderful on the phone if you need assistance- highly recommend!!! Have worked with them for 15 years.
Team Bottini Fuel.
11/14/18
 
Their customer service is top notch and their service people are friendly and knowledgeable.
Team Bottini Fuel.
11/14/18
 
Expert, professional, courteous service.
Team Bottini Fuel.
11/14/18
 
very satisfied
Team Bottini Fuel.
11/13/18
 
I was rescheduled due to emergency but it was a blessing in disguise. The teck that I had named Alan was wonderful, I had parts that needed to be replaced and he had to go and get them, He went above and beyond making sure the system was working properly in all the zones. He was pleasant courteous and very knowledgeable
Team Bottini Fuel.
11/12/18
 
cieaning of furnace went great and bottini s auto delivery is usually on a timely basics I give bottini a 5 star rating
Team Bottini Fuel.
11/12/18
 
(no comment)
Team Bottini Fuel.
11/10/18
 
Very good service-as always. Part-time home, so I rely heavily on their honesty and integrity. Have never failed.
Team Bottini Fuel.
11/09/18
 
The man who came was very very helpful. The thermostat on one level was not registering.he spent a lot of time working on it and then went to the boiler/furnace area and discovered that one of the valves was turned off. Problem solved. The valve was turned off by the person who did my last service call which I believe was last spring. So I would rate your service 50/50
Team Bottini Fuel.
11/05/18
 
could not have been better!
Team Bottini Fuel.
11/05/18
 
I was happy with the service, the service associate and the repair job, He was friendly, explained why it needed to be repaired, explained what he was doing, did the job quickly and efficiently.
Team Bottini Fuel.
11/01/18
 
As always Harold did a great job. We had the furnace cleaned earlier this month and notic ed the baseboards were not generating much heat afterwards. Harold came back and noticed the pipe that disburses the hot water had an "air blockage" and corrected the problem.
Team Bottini Fuel.
10/31/18
 

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