2785 West Main Street, Wappingers Falls, NY 12590
Phone: (845) 297-5580
Website: www.bottinifuel.com/en-us/
Phone: (845) 297-5580
Website: www.bottinifuel.com/en-us/
Bottini Fuel - Our Reviews
* Total number of reviews and star-ratings are based on
data collected during the time period Bottini Fuel has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
Serve the customer on time, I have a tank-monitor and they still let me run out of fuel,that sucks. I done with Bottini Fuel Team Bottini Fuel. 02/06/20 |
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I've been a customer for many years and had an issue with my gas fireplace. Three employees came out trying to help me with it (they don't work on them). I had the pleasure of meeting Joey, Jerry and Joe on separate occasions and after ordered the parts (the company wouldn't sell them to Bottini) it is now working. I appreciate their help- I couldn't get anyone to look at it. Thank you so much. These three guys were very polite and patient.
Joanne Primarolo Team Bottini Fuel. 02/04/20 |
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Bottini has continuously provided competitive pricing, excellent technical service and excellent customer service. We just had our annual boiler service completed and the technician (Joel) was efficient, thorough, and informative regarding the state of our boiler. I highly recommend Bottini Fuel. Team Bottini Fuel. 02/04/20 |
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We had to deal with an oil burner repair from out of town and the staff who helped us, from phone staff tot he service tech, were helpful, responsive and resolved the issue within 24 hours. Well done. Team Bottini Fuel. 02/04/20 |
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Never materialized. Was led to believe, over several phone calls, I would have a late-day tuneup. Driver claims to have called, but I have no message or call attempts logged in my phone. At this stage we’ll do an end of season tuneup since we can’t get another appointment any earlier. Team Bottini Fuel. 01/31/20 |
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We had a strange smell coming from our furnace. Bottini promptly sent someone to service it, and they did an excellent job! Problem solved! Team Bottini Fuel. 01/31/20 |
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Very professional and courteous service man. He was neat and left the area clean. Team Bottini Fuel. 01/31/20 |
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Recently needed service, tech on time and repair accomplished. Team Bottini Fuel. 01/31/20 |
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There response to emergencies needs major improvement. I placed a call around 7:00PM they called me back at 2:00 AM. When they can they did a very fast look and said there was no problem. It turns out that they have not clean my system for two years. I have been with them a long time and their service is going down hill. My old company use to send us a post card reminding us to schedule our cleaning. Bottini could lean from them before I switch back to them. Team Bottini Fuel. 01/30/20 |
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Great service from Bottini. Both Victor and Kyle provided excellent maintenance service. They have the replacement parts right on their trucks. No need to special order them and wait 3 weeks. Team Bottini Fuel. 01/29/20 |
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Excellent service from Victor and Team Bottini Fuel. 01/29/20 |
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Great service Team Bottini Fuel. 01/28/20 |
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Terrible Team Bottini Fuel. 01/26/20 |
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We have been Bottini clients for several years, always very happy with the response and service we receive. We usually have the same tech that gets sent out for our cleaning and he has always done a great job. I love that consistency, so I was a bit nervous this year to find someone new came out. However, the gentleman who came to our home last week was incredibly pleasant, knowledgeable and qualified in his job. He is an absolute asset to the company and Bottini should be proud that their techs are great employees out "in the field." Like the last review, I have also previously suggested to Bottini that they make a reminder call to set up that annual cleaning as that would be a real bonus. Due to a prior family situation, we had missed an annual cleaning under our agreement and it would've been nice to know that they had my back. I've since had the discussions with the back office about that situation, so going forward on MY end, I know now that I have to take on that responsibility because I was advised that there are simply too many customers for them to call each one... but apparently they DO mail a reminder (?) Either way, I reiterate that we are still very happy with Bottini. When we first got our home nearly 20 yrs ago, we tried three other local vendors over the course of maybe 6-8 years. However, since discovering Bottini, we have remained clients for many years now because they have been the best of all. With other vendors, it seemed that if the techs were great, the billing and office staff were just terrible, or vice versa. Woth Bottini, each staff member - regardless if they were in sales, billing/service or tech - have all been a pleasure to work with. PS: Since you haven't been able to come up with a program to call our for service reminders, perhaps a loyalty discount for clients who have been using your services for say 5 or 10 yrs - even on just the cost of that service contract - would be a nice touch to "show" those long standing clients you appreciate them. Team Bottini Fuel. 01/26/20 |
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Very prompt, professional and would recommend -great team work from the office to sales and technicians. Team Bottini Fuel. 01/25/20 |
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There excellent service and service reps John and Buck Team Bottini Fuel. 01/23/20 |
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Just switched over to Bottini Fuel and we are very pleased with the service Team Bottini Fuel. 01/23/20 |
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I recently needed to replace both an oil tank and oil fired furnace. After collecting proposals from three different vendors, Bottini had the best package price and could do the job within two days of having a signed contract. They followed through with excellent service, in a very challenging installation, that required disassembling the old furnace to remove it and cutting apart the old oil tank, then removing a set of stairs to get the new unit into the basement. The service techs were courteous and professional, and cleaned up and put back everything that needed to be taken apart. They installed a new thermostat by fishing the wires in the wall cavity so it looked like it was always there. I am confident that Bottini wil stand behind their work, and will continue to provide outstanding service in the future Team Bottini Fuel. 01/23/20 |
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Great service Team Bottini Fuel. 01/22/20 |
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Great friendly and knowledgeable people !
So glad we switched to them. Team Bottini Fuel. 01/22/20 |
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Excellent response and completion time. Team Bottini Fuel. 01/17/20 |
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Called Bottini re burner malfunction and serviceman was here within 24 hours and part was replaced to my satisfaction. Very glad to have the service contract as the valve that replaced was not inexpensive but the labor cost at least was covered. Team Bottini Fuel. 01/16/20 |
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good Thank you for sending a knowledgable burner mechanic ,LINN 363 . also your office stall is also very polite and accommodating . Thank you. Team Bottini Fuel. 01/16/20 |
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Always friendly, timely and competent! Team Bottini Fuel. 01/16/20 |
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Great service Team Bottini Fuel. 01/14/20 |
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Great service.. Team Bottini Fuel. 01/14/20 |
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I was having problems with my current propane company and have been wanting to change fo some time. Bottini was very helpful and friendly. They even came a few days earlier than scheduled, with no xtra fee, to set us up with the new tanks because we were almost at 0%. We are new customers to Bottini , but so far so good. We are happy! Team Bottini Fuel. 01/13/20 |
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Excellent service. Tech diagnosed problem and had us up and running in no time. Premium Service Contract worth every penny. Team Bottini Fuel. 01/13/20 |
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John Newhoff is certainly a professional. First of all he comes to your home with a smile. He listens and he educates you, no question is ignored and he respects your home by leaving it nice and clean. Always a pleasure to have this technican into our home. Team Bottini Fuel. 01/13/20 |
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Thorough, informative, knowledgeable service technician(s) Team Bottini Fuel. 01/12/20 |
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New Bottini customer. Very happy with their service. Team Bottini Fuel. 01/12/20 |
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They snuck a clause into the fine print of my service plan saying they will keep making auto deliveries at a higher price after my plan runs out. It was an inflated price and they made no mention of it during all our conversations. Very sneaky. Dont trust. Team Bottini Fuel. 01/11/20 |
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The serviceman was polite, friendly and competent in achieving the repair in minimum time. Team Bottini Fuel. 01/11/20 |
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Long time customer. Very pleased with the level of service we’ve received over the years. Always prompt response to any requests. Very knowledgeable and personable staff, both office and technicians!!! Team Bottini Fuel. 01/10/20 |
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I already responded to this Team Bottini Fuel. 01/10/20 |
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Jerry showed up and was very professional as well as thorough and even had a follow up appointment scheduled to assure that the part was correct for our type of boiler which is not customary !!!! It is a breath of fresh air to have someone actually care above and beyond . Team Bottini Fuel. 12/27/19 |
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Up until recently I was a real fan of Bottini, however the last few months have been very difficult. Getting a service commitment date was difficult. Billing was off as I was charged for service again even though I paid in advance. Finally, I was double billed for service. Needless to say I will be on the phone in the morning trying to straighten this all out. Wish me luck. Team Bottini Fuel. 12/22/19 |
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The link did not take me to the posting site. It only brings me to the Bottini page asking if I posted my review. Team Bottini Fuel. 12/22/19 |
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just had a furnace serviced. tech was friendly. professional. and efficient Team Bottini Fuel. 12/20/19 |
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I am in my eighties and do not do well on the computer. The technician was great! Did his job and left -- very pleased with the call when he was coming. Very happy with Bottini. Team Bottini Fuel. 12/20/19 |
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same day response by Bottini. broken part that was causing thermostats not to turn on heat was identified and fixed immediately. switched to this company and happy we did Team Bottini Fuel. 12/19/19 |
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THE SERVICE PERSON KNEW HIS JOB VERY WELL. Team Bottini Fuel. 12/16/19 |
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Bottini has served me well for the past 12 years while I was a resident in Fishkill.
Always pleasant, always knowledgeable and always explain in a way I can understand Team Bottini Fuel. 12/15/19 |
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Reliable, helps u out with budget plans & good service Team Bottini Fuel. 12/13/19 |
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Best Service!!!!! I highly recommend Bottini Fuel. Team Bottini Fuel. 12/13/19 |
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Bottini employees are all professional and helpful. I cannot say enough about how pleased we are with their service. Team Bottini Fuel. 12/09/19 |
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The tech, who responded to my house, was very polite, professional and knowledgeable! Bottini employees have always been this way and I would recommend this company to others. Team Bottini Fuel. 12/04/19 |
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Like any other company it all depends on the employee's and how dedicated they are. My annual technician for this year of 2019 is the best and He goes on and beyond his duties. I've been with this company for several years. I've had this technician "Bobby" performs his magic, that when he's done with he services, I don't have to call the company again for 2nd check up, which I have because of other Tech's. but I give those others the benefit of doubt, since they're probably catching up to speed. Once again "Bobby's" performance is excellent. Team Bottini Fuel. 12/02/19 |
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I have been a Bottini customer for quite a while. I always receive quick and friendly service when I call for an service appointment or any other matters. I had my last service / maintenance last week and the service technician, Lenni, did a great job. Thanks for a job well done ***** * Team Bottini Fuel. 12/02/19 |
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Excellent service! Always helpful Team Bottini Fuel. 11/27/19 |
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