Blue Dot Services of Maryland - Our Reviews
Overall Rating
(4327 Reviews)
(628 Reviews)
(654 Reviews)
(1802 Reviews)
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(177 Reviews)
(148 Reviews)
(8 Reviews)
(131 Reviews)
(9 Reviews)
(720 Reviews)
(13 Reviews)
(18 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Blue Dot Services of Maryland has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Excellent job. Ramon and Roth are very good at answering technical
questions and thoroughly completing the job. The advice over installation was invaluable. Ramon R. 03/09/17 |
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Ramon and Roth and their team provided exceptional customer service and work. The job was done properly, neatly and everything was cleaned up at the end of the day. All the work was fully and clearly explained. We were very satisfied with the quality of the work and the customer service provided. 03/08/17 |
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We needed to install AC in the upper floors of our home and choose Blue Dot for the job. Ramon and Roth came out with their team to complete the work within two days instead of the three that was originally planned. The entire crew was courteous, respectful and diligent. They did very neat and proper work and left their work areas clean and tidy (they used drop cloths, booties and vacuumed at the end of the job). Ramon and Roth also showed us all the work, explained everything they did and why, explained how to use the new system, and gave us advice about using it and what to check for as the temps change. Their thoroughness, professionalism, and friendly manner were much appreciated. They also made a point to pause and greet our dog (he was corralled in the living room) as they came into the house. We are pleased with the service from Blue Dot and we highly recommend them for your HVAC needs. Ramon R. 03/07/17 |
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Steve did an excellent job of telling me what he was doing during the service call and explained what options are available from Blue Dot to improve the operation of my HVAC system. Steve B. 03/03/17 |
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Bryant G. and Tony M. were awesome! Both men worked all day, non stop, were very polite, professional and knowledgeable. These two employees are an asset to the Blue Dot team! Bryant G., Tony M. 03/03/17 |
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We had our heater and air conditioner replaced by Blue Dot. Mario came to our home and presented us with options that best fit our needs. He even arranged for a crane to put the air conditioner unit on our roof. Montre and Damon spent an entire day installing the new heating and air conditioning system in our house. They did an excellent job. My wife and I were both at work and my mother and toddler son were home when they were working. They were polite while working and made everyone at home feel comfortable . When they left, the house looked as though they had never come! We were very impressed with the pride they took in their job, their efficiency and their professionalism. We could absolutely recommend their services. Montre P. 03/01/17 |
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Thomas was kind and thoughtful. He explained our options to us in a way that was easy to understand and left us literature so that we could research these options more. 02/25/17 |
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pleasant and prompt service - thorough review of system Thomas L. 02/24/17 |
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Blue Dot technicians Ramon, Roth and Warren installed a new furnace and AC today. They were precise and very clean. Highly recommended. Ramon R. 02/24/17 |
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My only experience has been excellent and timely service. 02/23/17 |
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Thomas L. Serviced our system and I would like to say he is an excellent Tech. Helpful, informative and a very fine representative for your company. We were very impressed and we have been with your company for at least thirty years. The other Techs are good at what they do but Thomas was special. Thomas L. 02/23/17 |
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Jason, Kevin and Nick were great. They were polite and helpful and minus the sound of the work being done you would not have even known they were here. So very thankful that they stayed to get the job done in one day even though it was a two day process. Great price, great service, great experience. Could not say enough good about the install process with BlueDot. 02/21/17 |
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Very friendly staff, convenient scheduling options, and quick install! Hoping there are no issues for a long while now! 02/21/17 |
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I called Thursday night about getting a new system. They sent a sales rep out that evening. We discussed a few options and he sent me an email outlining the different prices. Saturday, I called back with a final decision and I had everything installed today while I was off work! The installation guys were very friendly and kep the house clean while they worked. They even vacuumed up after they finished the job. A friend recommended BlueDot to me, and so far, I am pleased! Will V. 02/20/17 |
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Jason A, Nick M and Kevin G. came out to install our new HVAC unit. They were polite, explained what they would be doing and the time frame they hoped to keep. When they realized that the job was more complicated then originally thought they let me know straight away which gave me time to change plans. My kids and I were in the house the whole day and never felt awkward or annoyed by the extra people or the work being done. They stayed until the job was complete, cleaned up and walked me through the unit and all of its upgrades. If I could give more than 5 stars I would. Jason A., Kevin G. 02/20/17 |
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Ramon and Roth came out today to install two indoor heat/ac units and an outdoor unit. They were very professional and pleasant. The work was completed neatly and quickly. I will definitely call Blue Dot again. Ramon R. 02/20/17 |
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Great company all around. Easily accommodated appointment, resolved billing issue (by trusting me, a new customer!), quick response, great communication, fast resolution by knowledgeable technician. I can't tell you how refreshing/unbelievable/rare this type of service is. And at every level! Thank you, Blue Dot, thank you. Frank E. 02/17/17 |
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(no comment) Bryant G., Tony M. 02/17/17 |
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Technicians Bryant G, Ramon R and Tony M. came to my home to install a new gas furnace and air conditioner. They did such a great job and were very professional, courteous and hard working. They answered all of my questions and concerns. After the job was done they cleaned up the work area very well and explained everything regarding my new systems. I will highly recomend Blue Dot Services of Maryland to my family, friends and neighbors. Bryant G. 02/14/17 |
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In the month of February when it was extremely cold. Blue Dot came to repair my heating system, they were very professional and courtesy. The technical came, discover why the heating system did not work and he got the necessary parts within a short time and have my heating system working again. Thanks to Technical Mr. Larry Larry H. 02/14/17 |
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Mr. Perry is such a professional and he is the only technician I will trust with my HVAC system. He is timely, courteous, and he has the customer's best interests in mind at all times. You can definitely trust Mr. Perry and Blue Dot with all of your HVAC needs. Perry C. 02/14/17 |
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The technician's customer service was impeccable. He arrived on time and identified himself and went right to work on the furnace. he fixed it in a timely fashion and provided education so that i would not find myself without heat again. I would definitely use them again. Shawnte W. 02/08/17 |
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Thomas, the technician who came out to fix our issue we were having, was very friendly, told me everything he was doing, pointed out the errors in the installation of some of the wiring and what he did to fix it. Also let us know that the air scrubber need a new bulb and told me how much it would cost but did not pressure me into buying it at that time. I felt that he was educating me about my system without being condescending. He even said we could ask for him if we had any further issues. Thank you Thomas! Thomas L. 02/06/17 |
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Paul is a genius. Figured out dead Nest thermostat due to bent float switch - I probably did this by stepping on it. Paul explained many details and tricks to help me understand my advanced Carrier heating system. Another 5-star BlueDot staff member. The arrangements for scheduling were also terrific, which was appreciated, since the temperature in my kitchen was 59 degrees and dropping. Paul K. 02/01/17 |
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Matt O. and Ray B. were fantastic. They arrived very quickly and immediately got to work, efficiently getting everything I needed done. I really feel like they put in the effort to make my new A/C and Furnace look and function as well as if it were their own. They were polite, friendly, and extremely professional. The timeframe I was promised for installation is what initially made me pull the trigger on the sale, but Matt and Ray are why I would recommend BlueDot to anyone. 10/10! Ray B., Matthew O. 01/31/17 |
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Scheduling was easy and my wife was very pleased with the professionalism and friendliness of the tech who worked on our furnace. Shawnte W. 01/30/17 |
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Hope Skip returns on our next call. 01/27/17 |
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Excellent service by Skip for difficult problem. Appreciate his help and hope he comes back for routine service. John & Judy Walter "Skip" F. 01/27/17 |
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Blue Dot technician Walter "Skip" F. was excellent help in diagnosing and correcting problem with heat pump freezing up. He is careful, calm, professional and hope he will be our tech for our next service call. John & Judy Walter "Skip" F. 01/26/17 |
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These two men Don and Brad were very professional Donald B. 01/25/17 |
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The work that they did was dirty and hard to get to and they did a great job and a good clean up after it was completed Donald B. 01/24/17 |
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Kudos to Fernando for his thorough work and for identifying and repairing issues not addressed by others. Fernando D. 01/24/17 |
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Great service! Frank E. 01/23/17 |
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Really good experience; the install techs (Ramon & Roth) were excellent and skilled. Very professional and polite in addition to really knowing his stuff. Took the whole day to install and answered my questions as well as questions my husband had (he talked to him over the phone). It rained the whole day, and they ran into problems but they were skilled to know what to do. I hardly noticed they were there.....cleaned up before they left, etc. Ramon R. 01/18/17 |
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I called several places because we needed a new furnace. We settled with blue Dot because Doug T. took over an hour and explained everything to us. He was very knowledgeable and professional. Our installer don was also very knowledgeable and courteous. His helper I am not sure of his name was also very professional. This was a 2 day job. It was done quite well. I would recommend them to everyone. Thanks guys for a great job!!. Doug T. 01/18/17 |
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I called several places because we needed a new furnace. We settled with blue Dot because Doug T. took over an hour and explained everything to us. He was very knowledgeable and professional. Our installer don was also very knowledgeable and courteous. His helper I am not sure of his name was also very professional. This was a 2 day job. It was done quite well. I would recommend them to everyone. Thanks guys for a great job!!. Doug T. 01/18/17 |
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CROOKS!!! Called Blue Dot as system was leaking water in utility room. Blue Dot showed up and tried to sell my wife a new system and charged her $480 for an A/C tune-up, but only removed a mouse nest from outside unit. System still leaking, called Blue Dot back. Same technician showed up, but this time he changed out the electric coil $25 on the outside unit. System still leaking water!!! Third trip, different technician. He inspected the indoor and outdoor units, but did nothing. System still leaking 2 days later and could not run system once it started leaking water again. Called Blue Dot corporate headquarters in North Carolina. 4th trip Blue Dot made to house and this technician is the first to determine that the only thing wrong with the system all along was a clogged water drain pipe from the condenser., but charged up $480 for a tuneup they NEVER DID! 2 weeks later system will not run. Called small HVAC company "No-Frost Heating and Air Conditioning" in Ellicott City, MD and they determined that the original problem was a "bees nest" in the roof air intake was starving the system of air causing the system to condensate and leak water $110. Blue Dot ripped us off for $480 and did nothing to remedy our problem. Would highly recommend NEVER HIRE! 01/17/17 |
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Everybody I dealt with from Blue Dot was very friendly and professional! I have no complaints. 01/16/17 |
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Kudos to my Blue Dot crew! These guys went above and beyond to make sure my system was put in correctly. It was a 2-3 day job as it was a gas conversion from a heat pump. They arrived at my house at 8:30 am and worked until almost 10 pm to make sure it got done that day. I'm a happy customer! Donald B., Robbie F., Brad M. 01/16/17 |
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Don was professional, technically competent, friendly and courteous. Would recommend him to friends and family Donald B. 01/15/17 |
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This review is for Montre and Damon. Both were very professional and continuosly worked all day on replacing my furnace without taking a break. They cleaned up afterwards and explained to me about the operation of the new furnace including changing the filters. They answered my questions and seemed very knowledgable concerning the HVAC system. I would recommend Blue Dot to anyone needing this type of service.
Thank you both very much. Montre P. 01/06/17 |
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I have no further comments. 01/06/17 |
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After a disastrous visit from another company, Blue Dot saved the day. It was interesting to compare the two experiences. The Blue Dot people were top notch in every way! Knowledgeable, experienced dealing with customers concerns, and very professional. 01/06/17 |
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Excellent care. Knowledgeable mechanic! Don B did an outstanding job and was here until it was finished and in working order! Donald B. 01/05/17 |
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The entire Blue Dot team was very professional, curtains and timely. Donald B. 01/05/17 |
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Thomas took the time to answer/explain any questions about my Carrier Heat Pump and April Air Filter. He was completely familiar with the system; and, did a very good job servicing the equipment. In fact, I would like to request that he be selected to do all of my service calls in the future, if that is possible.
Thanks again for a job well done! Thomas L. 01/04/17 |
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We had a wonderful experience from Sales to Installation. We were able to schedule the install within one week. They showed up on-time and were total professionals. Ramon R. Ray Edg was incredible. My husband was interested so Ramon explained everything along the way. They completed the job in the time they promised. The electrician walked both my husband and I though the instruction for the thermostat. He gave us tips to further improve our energy.
I would HIGHLY recommend Blue Dot for your Home Services.
Thank you and Happy New Year !!!
Diana Ramon R. 12/30/16 |
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Chris was great! He was very professional and took the time to explain the situation in clear terms. He was able to fix the problem quickly! Can't recommend him enough!!! Chris W. 12/27/16 |
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The service by Jeff, the estimate by Doug, and the installation by Ray and George were all highly satisfactory. 12/26/16 |
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Installer Ray Edgerton was very professional and did a clean, neat installation of the new air handler and heat pump. Ray E. 12/24/16 |
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