Better Business Bureau - Cincinnati - Our Reviews
Overall Rating
(1295 Reviews)
(480 Reviews)
(688 Reviews)
(126 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Cincinnati has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I found the BBB and Gail S. very helpful. Although my problem was not resolved, they did make a recommendation and lowered the rating on the business. Gail S. 01/28/21 |
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no comment Tina G. 01/28/21 |
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A dispute with Macys Department Store caused me to seek help from the Better Business Bureau in trying to get my issue resolved, since I was not successful in communicating with Macys by phone nor correspondence. After contacting BBB I was connected with their BBB Representative. Immediately Tina contacted me, where upon I gave her all the details in this matter, she then contacted Macys.
Tina contacted Macys and communicated my concerns. After a period of ten days Tina responded with Macys reply that met my approval. I am truly grateful to BBB speaking on my behalf and helping to bring about a resolution, after I couldn't get anyone to actually hear me. Thanks BBB. Tina G. 01/27/21 |
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I had the pleasure of working with Gail for resolution of a complaint that I had from a local business. She took her time, was very thorough, knowledgeable and professional! Nice to speak with someone who really enjoys their job! Gail S. 01/27/21 |
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Prompt response. You feel you are getting personalized care, not a general generic one Emily P. 01/27/21 |
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Not resolved, unacceptable response from customer. Just completely burnt out by the whole experience and such a poor response from the business I complained about. Tina G. 01/27/21 |
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The person handling my complaint and kept in touch so I never had to wonder what was going on. Great customer service! 01/14/21 |
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Fast and excellent service and communication. They got my complaint resolved when I couldn’t. Emily P. 01/14/21 |
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Emily Piaga was a good contact and we appreciate any work she did on our behalf. 01/13/21 |
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After working with banks for over 60 years, my dealings with a local bank were very unsatisfactory. The bank's activities were downright scandalous. Unable to reach satisfactory resolution of issues, we contacted BBB. The website was easy to follow and after multiple back-and-forth posts to BBB, which forwarded them to the disreputable bank, the bank capitulated and resolved the issues 100% in my favor. The BBB helped me pursue this and the recognition of the status of BBB's reputation, I am sure helped, too. Thank you, thank you, thank you, to BBB. Emily P. 01/13/21 |
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Started a claim about 2 companies. One company contacted me one did not. BBB sent me letter closing the case which was never resolved. Gail S. 01/12/21 |
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no comment Tina G. 01/12/21 |
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My complaint was handled in a timely manner. Tina G. 01/12/21 |
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My issue wasn't resolved and case was closed Tammy B. 01/12/21 |
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I had silcox concrete construction do some work for me and Johnny the guy that poured my concrete had my slab out of level and a 3/4 inch higher than the existing slab plus my doors was hung in the air instead of what we discussed two days prior now he is not willing to fix the problem so I’m left with a very shady job Tammy B. 11/24/20 |
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The BBB Cincinnati helped me resolve a dispute with Macy's Inc when we continued to go in circles without resolution. I was linked up with a customer service rep who was able to untangle the mess that often leads consumers frustrated and disillusioned. Thank you BBB Cincinnati! Tina G. 11/18/20 |
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Thank you BBB and Tina Geers for helping me resolve my issue with Macy’s on their WorryFreeNoMore program!! I’m happy that we have this kind of organization to help consumers have a voice and get the customer service that they deserve. Although I’m still awaiting for the agreed resolution, I would like to thank you for your assistance! Greatly appreciated! Wishing BBB more power!! Tina G. 11/16/20 |
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We need the BBB!!! Y'all keep them on their TOES!! 11/13/20 |
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I'm really thankful for your assistance. Ms Tammy B. Really got their attention with just making them aware that she needs some answers. Common people need agencies like yours to look out for us!! Thank you very much! Tammy B. 11/13/20 |
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I don't think that they investigated it very thoroughly. I wish that they would have actually tried to order the glasses online and then they would have experienced what I did. But they were very fast and that was good. Tammy B. 11/12/20 |
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I was elated that my situation with RotoRooter was resolved thanks to the BBB. I felt helpless before getting you involved. Thank you so much for all of your help. I will definitely recommend you to anyone I that feel needs help in solving a problem with a bad situation. Thank you BBB-Cincinnati. 11/12/20 |
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Thank you for responding. Gail S. 11/12/20 |
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I would reccommend BBB they are extremely helpful. My problem is that I do not have access to a computer readily. So my daughter helps me file the complaint. But the answers need to be quicker. I just wish there was a phone number that I would be able to use. They were very helpful with macys They were able to make Macy's understand what my furniture issue was. BBB gets answers for you and they don't leave anything unturned Tina G. 11/12/20 |
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company responded to bbb and me in positve way Emily P. 11/12/20 |
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Good service - prompt and professional.
One critique - in the complaint process there is no obvious way for me to update any information, other than sending email directly to the agent handling the case. I did this, and it worked, but maybe this should be feasible through the complaint portal? 11/11/20 |
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I unfortunately had to contact the BBB for help regarding an eBay sale where the vendor was refusing to resolve a problem. Tammy B's response was immediate, and she then straight away elicited a response from the vendor. That response did not resolve the problem, being founded on a falsehood, but that's not the BBB's fault. In parallel I had contacted the CEO of the vending company, and this prompted immediate resolution, but I strongly suspect the result would have been the same through the BBB. The impression I received was that this BBB is an organisation which cares and which operates in a very professional manner. Tammy B. 11/11/20 |
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Great and detailed service. Happy with the communication although the creditor did not meet my expectations but this is not BBB's fault. Tina G. 11/11/20 |
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Thank you for helping me with this problem. All is well and my money was returned. Gail S. 11/11/20 |
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The BBB helped me quickly and efficiently with my dispute. I highly recommend their organization. Tammy B. 11/11/20 |
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I am constantly amazed how their calm manner helped me to lose my anxiety and feel confident that m,y complaint will be handled properly and resolved. Tina G. 11/11/20 |
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no comment Gail S. 11/11/20 |
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Thank you BBB for helping me get quick resolution from companies unwilling to help me resolve issues. Once I filed a complaint with the BBB I heard from them immediately!! Tina G. 11/11/20 |
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I was surprised to learn that BBB does not work to identify poor actors in the marketplace, or support consumers. They are, instead, apologists for companies, making it literally impossible (in my case) to have an impossibly poor experience be reflected on a company's profile or in their rating. The BBB is set up only to support businesses, and the more they prey on consumers the less you'll know about it by checking BBB. Gail S. 11/11/20 |
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I notified BBB in October 2020 about a problem I was having with in Miamisburg, Ohio. I was treated with no respect by a Gerneral Manager of Roto Rooter, Alan Sheplak. I had to put half of the estimated charge down in order for them to start the work. The job involved digging a hole with a backhoe, finding the broken pipe, fixing the pipe, and filling the hole back in with the dirt. Not going into great detail, when they dug the hole they immediately found the problem which stemmed from a previous company using a Boring Machine. Roto Rooter immediately stopped the work and left the hole open and told me it was up to me to resolve it with the previous company. Fortunately for me I had put the deposit on a credit card. When Roto Rooter left after finding the problem I called my credit card and put a StopPay thinking it would not cost the amount charged for only digging a hole. Wrong!! I was contacted by Alan Sheplak who was so rude. He would not listen to me and threaten me with filing a lean on my property. When I ash to speak with his boss, he said he was his boss. My daughter called him and she was treated by the same disrespect. My other daughter said we needed to report this to the BBB of Cincinnati, since that’s where RotoRooters home office is, and also to the Ohio Attorney Generals office, which is what we did. Almost immediately the problem was resolved.. I do not recommend RotoRooter to anyone. I have since been told by another company that they are not an honest company and are known for pice gouging. Gail S. 11/11/20 |
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I am completely satisfied and happy for the help they provided for me. I would definitely recommend them to all my friends and family Tina G. 11/11/20 |
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no comment Tina G. 11/11/20 |
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I was unable to reach a knowledgeable support person at Macy's regarding a billing error. I filed a complaint with the BBB and was quickly contacted by Macy's and they promptly fixed the problem. Tina G. 11/11/20 |
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Appreciate the help in trying to get Kroger to correct their mistakes. Tina G. 11/11/20 |
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Closed out a complaint before it had been remedied. Has happened 2 times now. They seem in hurry to close out without looking at all the facts ! Gail S. 10/26/20 |
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It was a great experience using BBB to resolve my problem. It was fast, easy and they were able to resolve my problem. I highly recommend using BBB. 10/25/20 |
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Great Tammy B. 10/22/20 |
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The BBB has been a very valuable resource for identifying good contractors and resolving issues when some aren't so good. Emily P. 10/22/20 |
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We are not happy with the BBB. Gail S. 10/22/20 |
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I love BBB thank you so much for helping me. 10/21/20 |
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When letting them handle my problems I get results great job. Tina G. 10/20/20 |
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They closed my complaint without reaching and agreement with the merchant! So guess what? I didn't get ANYWHERE. Tina G. 10/20/20 |
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no comment Emily P. 10/20/20 |
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no comment Gail S. 10/20/20 |
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BBB is the standard organization we have come to trust when it comes to monitoring interactions between consumers and businesses. I am more than pleased with my results, my claim was handled quickly and efficiently and the communication between parties was excellent. I always received updates on what to do and of the status of my claim, even in the midst of the current pandemic. I placed my trust on BBB to help me solve my problem and they delivered. I absolutely recommend BBB. Gail S. 10/20/20 |
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I was disappointed that the complaint was not resolved but BBB can only do so much. 10/19/20 |
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