Better Business Bureau - Cincinnati - Our Reviews
Overall Rating
(1295 Reviews)
(480 Reviews)
(688 Reviews)
(126 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Cincinnati has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I bought Travel guard Insurance AIG for a flight for my friend to go from Cincinnati to Austin Texas to visit her cousins. It was a gift from me to her and she had to cancel for medical reasons. She might loose her Leg and Travel Guard insurance which I paid for will not give me a refund I have fought them for 3 weeks I believe when you pay for a service the company you got that service through should honor there agreement Tammy B. 06/09/22 |
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I love BBB! They have helped me to resolve matters with establishments that are less than willing to live up to their promises or simply provide what I’ve paid for! Their customer service is wonderful and I greatly appreciate the assistance I’ve received from individuals who have helped me resolve problems I’ve encountered. Thank you! Tammy B. 11/05/21 |
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I was most pleased with BBB’s assistance and Gail S. Without the help of BBB the window would not have been replaced even after a year add pasted from the initial request!! Gail S. 08/27/21 |
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Most of the complaints filed are resolved efficiently and peacefully. Better Business is the mediator required and I will continually use their services. Tina G. 08/26/21 |
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I was expecting help with a business that refused to replace lenses on eyeglasses or refund money for eyeglasses I could not use. Instead I ended up wasting my time. They just had me write out the issued and accepted the company's decision not tor replace or refund money. I have never been so disappointed. Tammy B. 08/26/21 |
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The unsatisfactory vehicle repair was corrected only after filing a complaint with the BBB. Tammy B. 08/26/21 |
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Tina was exceptional. I was having serious issues getting in touch with a major retailer and the phone was always busy and they would not stand by their product, but Tina was able to cut through the red tape and get the matter resolved quickly. I highly recommend using The BBB. Tina G. 08/25/21 |
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She did a great job for us was always willing to help and because of her we got a favorable resolution to our complaint Emily P. 08/25/21 |
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BBB is terrific ! They help me resolve a complaint with a retailer in records time ! highly recommend using them if you can't resolve with the company Tina G. 08/25/21 |
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BBB Did absolutely Nothing to resolve my complaint.Champion Windows stole my Deposit of $1000.00 & no windows Gail S. 08/25/21 |
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Every time I contacted the BBB the company made contact with me within a week or so. It is because of the BBB my windows were finally installed. Thank you sooooo much BBB. It has been a year for my case to be resolved but as of last week, the windows are in!!
Respectfully, Gail S. 08/25/21 |
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Very helpful and forceful in getting things right for the customer Gail S. 08/25/21 |
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When I get rich I would whole heartedly donate money to this organization Anytime I feel ignored by a company I tell the better business bureau and then I immediately get a response Tina G. 08/25/21 |
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I am most appreciative of the BBB for handling my case. It took me months of trying to do things on my own and obtaining the run around from the company that refused to help me. The BBB was contacted and remained diligent in assuring the company was doing what they were supposed to, to correct my problem. I have used the BBB several times and I love you all and thank you all for everything. You are an Amazing company with great staff that take pride in their job. That alone shows greatness because not many people go the extra mile to work at anything these days. You all show that work means just that, to work and get things done. BE BLESSED ALWAYS. Emily P. 08/25/21 |
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After many phone calls with promises of returned calls of which I received none I decided to try the Better Bussiness Bureau for assistance. The next day the company contacted me & the service was completed today. Gail S. 07/12/21 |
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Thank you again for helping me resolve the issue that I was having. The BBB rep assigned to my complaint was kind and straightforward. 07/07/21 |
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My experience with BBB has been positive, and I appreciate the time and effort they have taken to help me and others like me, resolve a negative issue that may have gone unnoticed and unresolved otherwise. Gail S. 07/07/21 |
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I filed a complaint on Friday and just the complaint had someone at Guerney correct the problem I had been dealing with months through my credit card servicer. Worked wonders...Thank you Tammy B. 07/07/21 |
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I recently filed a complaint with the BBB concerning major issues I had with Affordable Movers if Cincinnati. I reached out to the BBB because the owner of the business would not return my daily contacts. The BBB did a good job helping me communicate with the business, however the case was closed as unresolved because the business did not respond to my complaint. I understand this hurts the businesses rating, but it does nothing for me resolving my damaged furniture issues. Resolution would have resulted with 5 stars. Gail S. 07/07/21 |
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The business did not respond to my case complaint. When there is no response within 30 days, I think the BBB should do a follow up with that business instead of dropping the case and telling the customer to pursue other options. Opening the BBB case was no different then me sending the business an email and not getting a response. I expected the BBB to do more than send 1 email to the company. Gail S. 07/07/21 |
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Completely satisfied with the attempt to resolve the issue even though it was not successful. Thank You Emily P. 07/06/21 |
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I have always been a proponent of BBB and other like organizations. When I was a kid the town knew which businesses were bad by word of mouth but we don't seem to have that anymore so the only place you can protect yourself somewhat is through these types of organizations but participation in that has probably dropped off too, sad. We need to get back to the old days people, come on, I'm tired of being taken lol. 06/21/21 |
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Very quick, easy and helpful. More people need to do this to help weed out the bad apples in our society and to be aware of who we are dealing with BEFORE we get hosed. We have enough problems as it is. If I had used the BBB before I rented from last landlord I would not be writing this review! Figures huh. Emily P. 06/21/21 |
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no comment Tina G. 06/21/21 |
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I have been in contact with Champions windows since Oct of last year. As a result of our sunroom leak, our floor was damaged and has a rotten spot. They sent several crews by to find the leaks which they thought was on the walls. They never found the leak and sent an appraiser from their insurance company. He completed and made a written offer, which the insurance company withdrew because they felt the Champion warranty should handle. 8 months later I still cannot use my sunroom. Gail S. 06/16/21 |
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After weeks of calling the Cincinnati Enquirer on an almost daily basis to get the paper delivered to our house instead of the top of a shared driveway, I finally decided to file a complaint with the Better Business Bureau. Once I did this I immediately got a call from a manager and he followed up every day until we finally got the paper delivered to the right place. We really got no help with this issue until the Better Business Bureau stepped in. I was very pleased that this avenue worked to fix our issue. Tina G. 06/16/21 |
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The BBB was easy to work with got to the bottom of the issues and got me results that I tried to get by myself and could not get any results from the dealership. The BBB work with me and I was very satisfied with ms. Piaga I think that’s the correct spelling of her name if not I apologize but she was great to work with and if I should ever have a problem again I would not think twice about involving the BBB again and I would recommend the BBB to anyone that is getting the run around from a business. Thank you for your help. Michael Polly 06/16/21 |
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Response to my BBB posting was (almost ) instantaneous. The relevant company really paid attention to the complaint. Pity they had not previously responded to my 4 e-mails, 4 telephone calls and one letter Gail S. 06/16/21 |
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Without the help of the BBB I am not sure I could have had my issue resolved. 06/16/21 |
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BBB helped resolve my issue and I am very satisfied with their services. My concern was addressed in 2 days and I got a follow up email to make sure it was resolved to my satisfaction. Thank you for everything you do!!! Satisfied customer!!!! Tina G. 06/15/21 |
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Within one day of contacting the BBB, the business contacted me and within 3 days sent a rep out to review the problem. They admitted the installation was bad and are in the process of scheduling a complete redo of the work, Gail S. 06/15/21 |
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BBB did absolutely nothing to resolve my complaint against Roto-Rooter for changing quoted prices after the work is completed, brought equipment that did not work and for making false statements Gail S. 06/15/21 |
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Wonderfully help got immediate response and resolution. Thank uou! Tina G. 06/15/21 |
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BBB basically does nothing but forward the complaint. It does nothing to help the consumer get satisfaction. Tina G. 06/15/21 |
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The BBB closed my case for a reason that didn't make sense. Gail S. 06/15/21 |
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Exceptional and fast response to my concern about poor business practices by a vendor. Within days the issues were resolved completely and satisfactorily. Tina G. 06/15/21 |
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The BBB responded the same business day and stayed on top of our complaint regardless of the company we filed the claim against, repeated requests to close the file when the issue has not yet been resolved. If it weren't for the BBB the issue may not have been resolved. Thank you! Tina G. 06/15/21 |
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I spoke with the BBB and they were great to work with they set everything up to where I could speak with the Dealership and present my paperwork and get down to the facts of my complaint and got it resolved getting me what was owed to me. I would recommend them to anyone that is having a issue with a business they will get to the bottom of the problem of wrong doing by shady dealership taking advantage of the public.Mike Polly Emily P. 06/15/21 |
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Excellent customer service, my issue was resolved immediately and with all the support I need it and a positive outcome Tina G. 05/14/21 |
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I appreciated the fact that they looked at my complaint and contacted the business my complaint was about in a timely manner. Emily P. 05/13/21 |
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This process is very easy to do, fast, and was quickly resolved. I understand that not every issue can always be resolved, but I do believe that having the Better Business Bureau mediate between the customer and business makes it much more likely that action will be taken. Thank you for your assistance! 05/12/21 |
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They did nothing for a serious issue. Done with visiting Ohio, never again! Gail S. 05/12/21 |
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I was very dissatisfied. BBB supported an unscrupulous vendor and allows him to continue to operate in this manner, I have never heard another word from My Gorilla Garage and they certainly have nor remedied my problem. Gail S. 05/12/21 |
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I was having difficulty receiving a refund from a nationally known chain store. When I contacted the store, I kept getting the run around. After many hours spent trying to resolve the issue, I contacted the BBB. Almost immediately the store management called me and made the necessary corrections. It was very easy to go online to the BBB site, fill out the necessary information, and then participate in the resolution. I am so thankful this service is available! Thank you Better Business Bureau! Tina G. 05/12/21 |
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Better Business Bureau was very helpful in getting the service we needed completed. Gail S. 05/12/21 |
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Great communication and follow up with me and the business I was complaining about. Tammy B. 05/12/21 |
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I had a large addition that was several months late with very little communication from the vendor. I did notice that things did get moving shortly after reaching out to BBB (thank you). However, when updates come from BBB, there is only an ACCEPT / REJECT option. If you accept the comment, they indicate that you are stating the issue is fully resolved.. which it has not so I rejected with comment. The job is only 1/2 complete and learned that BBB closed the complaint as complete but customer still unsatisfied! This is not complete and there is no clear way to re-open the complaint. I believe BBB is being measured on the length of time the complaints are open.. if they stay open too long, they get rated accordingly. I believe they closed the complaint too soon and now don't know if the vendor will actually complete the build in a timely basis now that the complaint is closed. Gail S. 05/11/21 |
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no comment Tina G. 05/11/21 |
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I have the BBB a 3 I love the fact I could at least post about the dealership in Burlington Ky that scams people. Emily P. 05/11/21 |
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They closed my case without resolving the complaint. Said I failed to respond which I did not. I am still dealing with this company! Gail S. 05/11/21 |
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