Better Business Bureau - Cincinnati - Our Reviews
Overall Rating
(1295 Reviews)
(480 Reviews)
(688 Reviews)
(126 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Cincinnati has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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After my complaint to the BBB they immediately acted on my case and contacted the company. Within a week I was compensated for the over-charge . Tina G. 08/13/17 |
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Lynne was gracious and read between the lines (both parties in dispute gave differing perspectives) to get us a reasonably just settlement and some repairs to our yard. Before Lynne got involved the contractor just kept threatening us with unreasonable & unauthorized extra charges, placed a lien on our property, continuously sidestepped their verbal & written word, all the while showing absolutely no desire to remedy our landscaping issues. Thanks again Lynne!! Lynne P. 08/11/17 |
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What does the BBB do to help resolve a claim? for over 10 weeks the BBB passed correspondence back and forth between parties, then closed my claim as unresolved. THIS WAS A HUGE WASTE OF MY TIME. I still don''t understand what the purposed of this claim process is. I hope you use this comment on your promotional materials so others won't waste their time. 08/09/17 |
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BBB was an excellent choice to help with settling the difference of opinion between myself and a contractor.
The solution was arrived at quickly. BBB's on line form that I filled out was easy to navigate and understand. Lynne P. 08/08/17 |
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Really, BBB did nothing except let the disputed parties know there was a dispute with each other, something we already knew. 08/08/17 |
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I wasn't able to get a straight answer from a used car dealer on some fees I did not understand on the financing. After I wrote my complaint and the BBB sent it to the dealer they disclosed who to contact. Although I had to do the legwork I was able to get a refund of the $245 I felt I was charged w/o being told. Thru emails & a phone call to me the BBB rep really wanted to help me get to the bottom of this charge. Thanks! Mirjana P. 08/08/17 |
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The process was long an fruitless. It appeared the company was familiar with the process and used the extended timeline hoping the customer would tire and go away. The company now has a "NR" rating which is not accurate, it should reflect it's total disregard for honoring it's guarantee.
08/08/17 |
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(no comment) Tina G. 08/08/17 |
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My correspondence was done through email and I feel there was cooperation from the BBB. They did not receive an answer to their inquiry to the wrongdoer so I'm exactly where I started - a financial loss to me and the wrongdoer is not even reprimanded let alone make things right!!! Gail S. 08/07/17 |
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I contacted the BBB concerning a account I had open with Rush Card. My problem was solved within 2 days. I will highly recommend BBB for any of my friends that has or having a problem with any consumers. Thank you BBB from the bottom of my heart.
LikeShow more reactions Tina G. 08/02/17 |
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I didn't get the resolution I wanted due to other circumstances and timing, and I will never use that business again, but I was really surprised when I called and I very quickly got a call back from the BBB regarding my questions. Lynne was very helpful and knowledgeable about how I could proceed, and I really appreciated her help. Lynne P. 08/02/17 |
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My complaint was not resolved but was never aware WHY. were you unable to contact the business or person in charge? Did he ignore your request? what was his response, if any? I feel I made the complaint was no details were provided to me regarding their reply. 08/02/17 |
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Having no experience with the BBB, I was truly impressed with their efforts to resolve my complaint. Communications were timely and the mere mention of filing a complaint with the BBB caused TriHealth to quickly resolve all the issues I had at that time, with an inclusion to contact the District Representative should there be any more issues. It was amazing how quickly they wanted to resolve the issue when the BBB became involved. I'd give all concerned at the BBB a '15' for an overall score.
Ronald K. Stratton 07/31/17 |
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All personnel at the BBB were extremely helpful. Contacting them was like getting a shot of Demorall for pain, instant relief. After Emily contacted TriHealth, the district manager contacted me and suddenly TriHealth couldn't cure the problem fast enough and added this edict, 'If there are anymore problems, call me direct'! Members of the BBB certainly motivated TriHealth personnel to find a solution. My heartfelt "THANKS" to Emily and all others involved. Ron Stratton Emily P. 07/30/17 |
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Tammy B. 07/29/17 |
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This was the first time I ever felt the need to contact the BBB. I was impressed by the response time and the follow through with myself and the business. I will use the BBB again if ever I have a need. Thank you for all your assistance in resolving my issue. 07/28/17 |
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Thank you BBB Cincinnati for all the help. Because of you guys I got my money backThe only suggestion I have is that the online page regarding your case has a clear button for sending back communications (I.e, my complaint was resolved but I could never find a corrrspondance button tort the bbb know that the company had resolved my complaint). Otherwise, you guys are great! Keep on being the superheroes for everyday consumers 07/27/17 |
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thank you tammy for your help. you helped and it is over. Tammy B. 07/27/17 |
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A great resource, thanks again! 07/27/17 |
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After filing a complaint against a local merchant with the BBB my issue was resolved within 5 days. The BBB responded immediately, as did the merchant headquarters and a reasonable outcome was determined. Tammy B. 07/27/17 |
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(no comments) Mirjana P. 07/27/17 |
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A Great help, solved my issue. Tina G. 07/27/17 |
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Here's a shout out to the BBB Cincinnati. I had trouble with a company that wouldn't refund me (despite them saying they would) and the BBB helped me get my money back. Thank you BBB Cincinnati! Gail S. 07/26/17 |
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(no comments) Tammy B. 07/26/17 |
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(no comments) Emily P. 07/26/17 |
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It's always a pleasure having BBB assist. It takes the guess work out. 07/24/17 |
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My complaint was filed immediately and Mirjana handled my case in an extremely professional manner. She wanted to make sure that I agreed to the resolution before closing the complaint. It was great working with her, and the Cincinnati BBB! Mirjana P. 07/21/17 |
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BBB did absolutely nothing for me ! 07/19/17 |
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BBB did nothing except forward my complaint to the business involved. Obviously the business knows there is nothing BBB can/will do to follow-up, so my complaint was ignored. 07/19/17 |
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fully satisfied Tina G. 07/18/17 |
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I feel that when receiving any Consumer Complaint with the BBB- if the Customer requests evidence on the Merchant's decision- it should comply, or if there are any "loopholes" on the Merchant's allegations- the BBB should be made aware of them especially having sufficient background knowledge with any Provisions of the Attorney's General Office that are related directly to the Consumer's Complaint & take the appropriate actions against the Merchant in question. Without this, then contacting the BBB will be extremely futile. 07/18/17 |
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I thought the BBB would atleast see that the company had failed to live up to the guarantee. Not sure what good came from all of the paperwork. We still need to get a lawyer.
07/18/17 |
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terrific service and great reply by company Tina G. 07/16/17 |
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Total satisfaction and Complete refund achieved in face of local policy of NO Returns after ultra aggressive sales tactics. Thanks for your help! Tammy B. 07/15/17 |
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BBB resolved my problem promptly and effectively. 07/14/17 |
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The BBB helped me resolved an issue quickly and effectively. I sold a Swarovski crystal collectible to The American Crystal Exchange but the company refused to pay me and ignored my emails for several months. After I filed a complaint with BBB, the company finally sent me a check. Tammy B. 07/14/17 |
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I reported a major Dept Store for failing to honor their warranty on furniture. This has gone on for months. Finally, the store refunded the money for the furniture since it was damaged. BBB was very beneficial in solving the problem. I highly recommended contacting them if you need assistance. Lynne P. 07/13/17 |
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It seems like as long as the business says they will do the work, the complaint is closed even though the work never gets completed. If the business has an A+ rating, the rating is not impacted even though the work has not been completed. So why even make a complaint in the first place? 07/12/17 |
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I was upset at the amount of effort put forth in finding/locating the business. Relied too much on the customer filing the complaint tonso the leg work. 07/12/17 |
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Gail was thorough in her assistance. I provided additional information. I honestly didn't expect a response. In my opinion, the company owner takes extreme measures not to be found (not providing company name to place on community marquee to advertise business). Despite not getting a favorable resolution, I did receive a response. I am happy with Gail's effort. Gail S. 07/12/17 |
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Great place to provide information to inform the public of business who have poor performance. Lynne P. 07/12/17 |
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have not been contacted by anyone since placing complaint 07/11/17 |
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Complaint was with that company and feel the company response to my issue wasn't truthful, but that came from the owner themselves, which says a lot about the business. 07/11/17 |
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I received an email saying the other side did not respond so case closed. I sent an email asking about my comments going on that companies record but I did not receive an email or phone call back. 07/11/17 |
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Fast and efficient resolution. Tina G. 07/11/17 |
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