Better Business Bureau - Cincinnati - Our Reviews
Overall Rating
(1295 Reviews)
(480 Reviews)
(688 Reviews)
(126 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Cincinnati has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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This was the first time I had ever used the BBB services. The process was quick and easy to complete. Without help from my representative and the BBB I don't believe we would have gotten a complete refund. My thanks to Tammy B. and the Better Business Bureau. Tammy B. 03/03/21 |
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Their prompt help and followed my complaint until it was resolved. Gail S. 03/03/21 |
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I had a issue with a company located in Cincinnati, OH. I contacted the BBB about the concern. They were very helpful and immediately started an investigation. This resulted in a full refund in a matter of a few days from the company in question. Thank you so much for your help and fast response. Tammy B. 03/03/21 |
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I had fairly quick response to my concerns, however, when you did not get any response from the company that I and others felt was a scam, I received what I consider a stock answer. "The company did not respond and we could not contact anyone involved, so the case will be closed" seems like a typical nonresponse to me. I do not feel you worked hard enough to try to find out what was happening. My credit card company was able to contact them and is working on the case. You were not worth the time I took to contact you. Sincerely, Kent Pressman Tammy B. 03/02/21 |
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Recently I made a complaint to BBB Cincinnati regarding our Internet service. My complaint was closed without a single response from the Internet Service Provider. Don't waste your time complaining to BBB. I would rather complain to my dog, who will give a better response. Do you wonder why most businesses have A ratings with BBB? That is because they don't take real complaints like mine. They protect the big companies where they are probably getting a kickback. I guess the only option I have left is to higher a lawyer. I would not recommend BBB to anybody. Tina G. 03/02/21 |
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The first emails regarding the situation was a quick response. The second email was asking to reply in 7 days to review how the complaint was being handled. Since I wasn't available to respond within that time frame, the case was closed and the complaint was still valid. Still waiting on an answer from the company. Gail S. 03/02/21 |
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I received excellent Customer Service from Gail S., she was very knowledgeable and explained everything in detail to my understanding. She made what I thought would be a difficult process into an easy process. I appreciated all the help I was given. 03/02/21 |
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I received excellent customer service by Mrs. Gail S., She explained everything I needed to know and walked me through the process. Her explanations helped me to understand the process from her end of what was happening to what I need to do and what was going on and what to expect on my end. I really appreciated all the help she provided. I would recommend the BBB services to everyone. She was very knowledgeable. Gail S. 03/02/21 |
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Issue was quickly resolved with the help of BBB. I thank you for your assistance. Tina G. 03/02/21 |
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No help whatsoever. A waste of time. Gail S. 03/02/21 |
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Delivery delays and non correspondence with the business I was buying from had me resort to their local BBB. Funny how filing a complaint through the BBB, the company was finally able to quickly resolve my matter. Would definitely recommend filing a complaint in the future with the BBB when I can’t get a hold of the business I’m using. Tammy B. 03/02/21 |
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Efficient & Effective. TY Tina G. 03/02/21 |
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no comment Tina G. 03/02/21 |
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Good service. The contractor did not respond, of course, but I am assured they are on your naughty list. Gail S. 03/01/21 |
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Tammy was very helpful, told me what she could do to help me with my complaint. This has been my first time using the BBB and I am unsure of what it can do. Tammy B. 02/27/21 |
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I can't say enough good things about the BBB. This claim was routed until it found the proper claim office (I had incorrect information), and settled within a week! That is particularly awesome because well, first I had the wrong info, but also because I couldn't even get the company in question to even respond to me! But they responded to the BBB in record time! Case closed! :) 02/26/21 |
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From beginning to end, BBB rocked this! Apparently I had the wrong contact for the business, but that didn't stop the BBB! Within only a few days, the claim was routed around until it found the correct home and then...Bam! It was settled! I think the whole thing took less than a week? BBB rocked this! Tina G. 02/26/21 |
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Thank you for quick response And helping me get my problem solved Emily P. 02/25/21 |
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no comment Tina G. 02/25/21 |
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The window and refund issue with Champion Windows was resolved quickly after I contacted the BBB. Thank you. Gail S. 02/24/21 |
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The csr that I worked with was all over the place. I had to reach out to her multiple times to send her additional information. I also had to remind her about my case due to “she works so many a day”. I don’t feel her and the team took consideration on the quality of the information I gave them. The only why I give her a three star is because she communicated with me after we exchanged emails. When I posted the complaint on the bbb website I was able to obtain information that the property manager wasn’t willing to give me before. Emily P. 02/23/21 |
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I filed a complaint with the BBB and they told me that they tried to contact the contractor several times, but they wouldn’t reply. Since they wouldn’t reply, the BBB dropped the case. Of corse the contractor wouldn’t reply because he cheated me. I don’t understand why they would drop the case for that reason. Gail S. 02/23/21 |
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Don’t waste your time with the BBB. It will only be a waste of time and produce absolutely no positive outcome. I have filed 3 complaints over the past 20 years and all have been for nothing. I even had a court judgement awarded and the BBB still would not post my negative review even though they stated they would once a judgement was awarded. Absolutely no contact or replies ever from the BBB. I sure hope our tax dollars are not going to fund this worthless organization. The BBB once stood for something but now it only panders to their paid members and act as lip service to those with real problems. Trust me. Don’t waste your time. If you have a problem and can take it through the court system, do that instead. Tina G. 02/23/21 |
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The customer service rep was very friendly and helpful and took care of what needed to be done. Tammy B. 02/23/21 |
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No stars, the BBB didn't resolve the issue at all and the company I had an issue with got off scott free for their consumer fraud!! No sure what the purpose of the BBB is!! Gail S. 02/23/21 |
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I purchased windows and a patio door for my home a few years ago . These windows and doors were still under warranted and defective , displaying cloudiness , loss of heat and energy bills increasing . I complained to the company a after the service call , my replacement windows were supposedly entered to replace all of my window and patio door . This should have been delivered , and installed around twelve weeks ., but that didn’t happen . Two years later still no results , I reached out to the BBB and filed a complaint on a Friday by Monday the next week I was contacted by the company and insured the order is now placed . I should expect delivery around March .the company p promise to follow through and update with the progress . I so appreciate the BBB as a resource to help consumers like me , resolve issues with big companies . Gail S. 02/23/21 |
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Waste of time. Gail S. 02/04/21 |
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I’ll never hesitate to contact BBB again for any complaints that I may have in the future had a great experience and to think of, response was fast. 02/04/21 |
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Has been a great experience . Very impressed how fast my issue was resolved. Excellent work. Thank you. Tina G. 02/04/21 |
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Gail Sherman did an excellent job helping me to resolve my recent issue with a company. She was dedicated and thorough and I would have been lost without her assistance!! Gail S. 02/04/21 |
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When I couldn’t do anything more.. I came here and they solved my issue. Thank you! Tina G. 02/03/21 |
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Without your help, they would not even return my calls or emails.
Thank you
Larry Crane 02/03/21 |
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I appreciate your help. I could not get a answer from them via phone or email until you contacted them. If they had any customer service, this could have been resoilved in August with a new battery. Thank you
Larry Crane Emily P. 02/03/21 |
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It was my first time to use BBB and had a great experience so far. In no time I got a response from them and did really followed it up until it was resolved. Tina G. 02/03/21 |
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no comment Tammy B. 02/03/21 |
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BBB is always prompt with responding and helping anyway they can. 02/03/21 |
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Highly recommend! Helped me resolve dispute successfully. Tammy B. 02/02/21 |
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Emily was very helpful. Unfortunately the business you have a dispute with needs to be a willing participant in the process. TriHealth was not but this was not Emily's fault. I thank her for her efforts and urge anyone who has an issue to give the BBB a chance as most companies care about their ratings and their costumer's happiness with their services. Emily P. 02/02/21 |
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My request was handled most expeditiously and with kid gloves. The professionalism was grade A and I could not ask for better. Tammy B. 02/02/21 |
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My complaint with a company was resolved after I contacted the Better Business Bureau. Thank you. Gail S. 02/02/21 |
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no comment Tina G. 02/02/21 |
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no comment Tina G. 02/02/21 |
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no comment Tina G. 02/02/21 |
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I have to say that I'm not pleased with how the plumbing company Roto Rooter left my sink with a leak, did not return my calls to resolve this issue before I turned to you for help, only for you to accept the scripted business response they provided you and you closed the inquiry. As a result, I have to get another company to fix a problem that I didn't have. Gail S. 02/02/21 |
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This was my first time using the BBB and did not know what to expect. My issue with the business involved had come to a standstill. Within a few days of filing my complaint with the BBB, and getting an acknowledgement that the business in question had been contacted, I was contacted by the business involved. The resolution process moved forward with one other nudge from the BBB.
Overall I was extremely happy with the prompt replies and and efforts put forth by the BBB to obtain a resolution. Gail S. 02/02/21 |
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I just appreciate all your help. You were fast and efficient... Tyanks! 02/01/21 |
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no comment Tina G. 01/31/21 |
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When I have difficulty to deal with those bad business, BBB is always a organization I can rely on. Your help makes our life different. We are really grateful. Thank you so much. 01/29/21 |
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no comment Tammy B. 01/28/21 |
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I was very pleased by the prompt, friendly, and professional service I received. 01/28/21 |
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