Better Business Bureau - Cincinnati - Our Reviews
Overall Rating
(1295 Reviews)
(480 Reviews)
(688 Reviews)
(126 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Better Business Bureau - Cincinnati has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Lynn has been a blessing while attempting to get a positive results for my case Lynne P. 03/17/20 |
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BBB did not resolve the problem. It appears BBB is pro-merchant. It appears BBB is not there for consumers to whom merchants take advantage. What a shame!!!! Mirjana P. 03/14/20 |
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MACYS CONTACTED ME THE DAY I SENT IT TO BBB. They sent me a gift card. I had written them a letter in December with no response. Thank you Tina G. 03/12/20 |
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I was having a difficual time resolving issues with a vendor for our business. After exasperating all other options I felt the need to contact the Better Business Bureau. Within 48 hours the vendor had contact us and offered a solution all due to the initial contact by the BBB.
No one likes to resort to these measures and should do everything they can up to that point but I was very impressed with how fast the issues were resolved in favor of both our company and the vendor too. Tina G. 03/12/20 |
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Emily kept in contact and let me know what was needed to get resolution to our complaint. Emily P. 03/11/20 |
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FROM MY FACEBOOK & GOOGLE POSTS:
As the result of a move that was all but disastrous, I registered a complaint with the BBB which was transferred to the Cincinnati, OH office. Initially, the interaction and responses were timely and questions were answered. I was then assigned Ms. Gail Sherman as the BBB representative. Minimal support was provided nor was any action taken to resolve the matter by her. Through various emails, I was informed I needed to supply additional documents and information in addition to the 45 pictures and email communications I had with the movers. I made numerous calls to her at the number provided in her emails as hers-(513) 639-9148-and sent multiple emails for confirmation as well as to ask questions (gsherman@cincinnati.bbb.org) and, as of today (5 March 2020) I have YET to receive any direct replies from her!!!
It's sad when an organization which is intended to assist consumers can't-or WON'T-respond to the questions or concerns of those they are "supposed" to represent and assist.
Based solely on MY experiences, if you file a complaint through the Cincinnati, OH office and obtain Ms. Sherman as your liaison, I would STRONGLY encourage you to request someone else.
Have a great day! Gail S. 03/07/20 |
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Your Company did ABSOLUTELY NOTHING! Company like
yours is always going to let these big company take money from
low income people. I looked on line and it thousands of people complaining about these big plumbing company NOT doing the job
right. They are charging very little to start a job but when they are half way done, it's always a bigger problem you have and it will cost you a lot more to have it done. They tell you there is a problem somewhere where there isn't a problem. When you don't give in to there high price they leave your pipes wide open and they tell you that you will have a problem in the future. If you leave a pipe wide open underground it will be a problem in the future. Foundation problem, smells and gnats. THANKS FOR NOTHING. I will tell the news papers that the bbb is a joke and they do nothing for low income people. Lynne P. 02/26/20 |
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Excellent! My case was handled and resolved in a matter of days. I could not be more pleased! Gail S. 02/26/20 |
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no comment Tina G. 02/25/20 |
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no comment Mirjana P. 02/25/20 |
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Didn't do anything Tammy B. 02/21/20 |
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This is great place I love BBB they are always here to help. If not for BBB the big corporation's would eat you alive and you never no where to go. Filing a law suite is very expansive big corpoartiones no that. With BBB when you file they are scared to lose their rating so they always try to work something out and BBB always there to help. 02/21/20 |
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The complaint was really resolved before it got started. Having said that. I did a quick response from Emily P.. I would like to thank you / her for your > would be < help.
Preston Cooper Emily P. 02/21/20 |
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I am very satisfied with the Better Business Bureau's handling of my complaint with the company that i had an issue! I have used information that the BBB has had posted online in the past to make decisions on the reputation of companies. I have been glad to have had such information available in which to make my choices! Thank you very much BBB for your help in the past and your current efforts in resolving my issues! 02/19/20 |
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I had 2 major issues with a local nursing facility. Both issues involved the facility's refusal to reimburse my love for financial damages incurred with living at the facility. I contacted reported both instance to the BBB.
Thanks to the BBB, both issues were resolved in a relatively short period of time. I sincerely believe that without the assistance of the BBB both issues would not have been resolved. Emily P. 02/19/20 |
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Easy process that quickly resolved my issue. Thank you BBB ! 02/19/20 |
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I recently had a problem with a business and the help of the BBB and Tammy quickly resolved my issue. Tammy B. 02/19/20 |
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Weren’t adamant about having my product replaced and the company didn’t replace it. Tammy B. 02/18/20 |
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Better Businesss berue is great place they help me solve a lots of issue with big companies. Tina G. 02/18/20 |
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They closed an ongoing dispute without notice! Lynne P. 02/18/20 |
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The BBB team and Tammy Beck are working diligently to try to resolve my issues with the company that i have a dispute! I feel very fortunate to have the BBB to turn to because other attempts at resolving my issues have failed! Thank You Very Much BBB! Tammy B. 02/18/20 |
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BBB fix my problem so fast . They r so helpful. I would love to gave them 100/ 02/11/20 |
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They are so helpful. They solve my problem so fast thank u very . Tina G. 02/10/20 |
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I have since received a letter from Genesis and they said they did call and that is an out right lie. 02/08/20 |
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Mark assisted me with my claim. He was kind,understanding and able to solve my issue quick& efficiently. Really appreciate his service. Tina G. 02/05/20 |
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You stood by us every step of the way. The outcome was in our favor; however, you never gave us any expectations. Thanks again! 02/05/20 |
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I really cannot say enough about the process and attention given in resolving my situation. It did not drop on to the point that I probably would have dropped it. It was clearly about the point and not the money in this case 02/05/20 |
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BBB Cincinnati achieved the exact result I was looking for. They were clearly the catalyst to resolution of my dispute and extraordinarily quick!
Outstanding consumer attention given by them.
Thank you Mirjana P. 02/05/20 |
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Total sham. Worthless pieces of crap. Totally useless. Mirjana P. 02/04/20 |
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Poor customer service. As long as whoever you are complaining on has bought their membership, you’re wasting your time complaining. They will do everything in their power(the bbb) to take the companies side. Even close your complaint without notice or any way for you to respond. Very sad all it takes is a paid membership and they let whoever screw you over... I trust google reviews more then ANY bbb reviews. You can’t buy your way in with google reviews... Mirjana P. 02/04/20 |
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Tammy @ the BBB really helped us so much to get our issue resolved. She handled everything so professionally and things could not have turned out any better! Thank you! Tammy B. 02/04/20 |
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My deep gratitude especially to Emily P., and also to other employees of the Better Business Bureau of Cincinnati who helped solve my dilemma. My frustration was reaching a peak after several phone calls and letters over a period of a couple months to a local supermarket where I purchased a gift card for a retail store. My receipt proved I paid for the gift card at the supermarket who insisted they sent the money electronically to the retail store. The managers of both stores showed no empathy for my loss, nor any interest in resolving my problem. After contacting BBB of Cincinnati, the BBB got the issue resolved and the supermarket reimbursed my money. In addition to my deep gratitude to the employees of the BBB of Cincinnati, I hold a deep respect for them. Thank you so very much BBB of Cincinnati! Emily P. 01/31/20 |
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Thank you for everything you do. I appreciate the BBB. 01/30/20 |
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Excellent service! Tammy B. 01/30/20 |
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With the assistance of the BBB, they have helped me to resolve a few issues over the year, no different from the most recent. I do believe without them, there would have been no positive resolution. They are a great mediator. I would highly recommend them if you are having issues with resolution from a business. Tammy B. 01/30/20 |
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I more or less had a complaint about Genesis Medical Supply. I ordered shoes in August and still don't have them. Anyway. I am happy with the results. Tina G. 01/30/20 |
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It was quite obvious to me the importance and power that BBB has. The company contacted me within a week seeking to resolve the matter. Something they could have avoided in the first place. 01/29/20 |
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no comment Tina G. 01/29/20 |
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I contacted the BBB in reference to a billing issue I had. They contacted the company and put a fire under them. The issue has been resolved and I was asked by the company to contact them personally before contacting the BBB. Tina G. 01/29/20 |
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I have contacted the Better Business Bureau on this same Business twice and they handled the matter promptly and will great professionalism. I am very pleased that they helped me to resolve this issue. Lynne P. 01/29/20 |
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Very helpful at resolving my issue in a timely manner! Very pleased I asked for their help! Tammy B. 01/29/20 |
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Sorry you could not elicit any cooperation from jpeterman company to resolve complaint. I still have neither the product ordered or a refund. Tammy B. 01/28/20 |
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I don’t feel like my issue was resolved. I didn’t even get the chance to respond to the so called resolution. I feel as if the BBB sided with the business over me. Tammy B. 01/28/20 |
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I submitted a complaint and within a few days the company in question contacted me. I am very happy with the process and resolution. Tina G. 01/28/20 |
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no comment Gail S. 01/28/20 |
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The lady at BBB was very helpful in doing her best to help resolve my complaint with what turned out to be likely a scam artist, but without any regulatory/enforcement power all she/they can do is act as an arbiter between parties and when one party doesn't really care or "fear" the BBB there is little they can really do if the business isn't BBB accredited. Lynne P. 01/28/20 |
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I had an ongoing issue with Macy's that took months to get any kind of response on. Once I reached out to BBB, they were quick to help me not only resolve the issue, but were prompt in their responses and understanding of my issues. Tina G. 01/28/20 |
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Excellent communication, easy to upload information. Was able to get a refund from Tempoe Tina G. 01/28/20 |
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no comment Gail S. 01/28/20 |
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No help at all Tina G. 01/24/20 |
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