11920 Missouri Bottom Road, St. Louis, MO 63042
Phone: 314-480-3384
Website: www.aircomfortservice.com
Phone: 314-480-3384
Website: www.aircomfortservice.com
Air Comfort Service, Inc. - Our Reviews
Overall Rating
(2723 Reviews)
(225 Reviews)
(1111 Reviews)
(770 Reviews)
(519 Reviews)
(68 Reviews)
(29 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Air Comfort Service, Inc. has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
v\Highly recommend both the ofc rep and Mike. Had an additional issue during my fall furnace clean/check and I was running late for an appt. They both worked to get the work done and I was able to get to my appt. Always professional, helpful and courteous! Highly recommend Air Comfort Mike W., Donna D. 11/07/19 |
|
|
|
|
|
Mike W. was very efficient and very personable, also answered all our questions. Mike W., Donna D. 11/07/19 |
|
|
|
|
|
Highly recommend both the ofc rep and Mike. Had an additional issue during my fall furnace clean/check and I was running late for an appt. They both worked to get the work done and I was able to get to my appt. Always professional, helpful and courteous! Highly recommend Air Comfort Donna D., Michael L. 11/07/19 |
|
|
|
|
|
Air Comfort installed our system in 2007 and has serviced it ever since. They are always on time and professional. We purchase the annual service contract. Perhaps not the cheapest HVAC service option but you get what you pay for. Highly recommend Air Comfort. Tammy L., Tom M. 11/06/19 |
|
|
|
|
|
Great service from Mark as I would recommend him and Air Comfort Service. Mark L. 11/06/19 |
|
|
|
|
|
Air Comfort installed our system in 2007 and has serviced it ever since. They are always on time and professional. We purchase the annual service contract. Perhaps not the cheapest HVAC service option but you get what you pay for. Highly recommend Air Comfort. Jacob B., Donna D. 11/06/19 |
|
|
|
|
|
Service call resulted from a call from Air Comfort staff which was an improvement from it being my responsibility to call with Schraut. Tim arrived within the time envelope previously agreed to & proceeded to perform the fall inspection. No issues. Tim P., Kara S. 11/06/19 |
|
|
|
|
|
Great service. Nice person to meet. Gerald H., Donna Kara. 11/03/19 |
|
|
|
|
|
We have been using Air Comfort for years now and are very pleased with their services. Recently we had strange noises coming from our furnace and someone came out the same day to see what the problem was. A new part was ordered and installed the next day. Jacob B., Lisa H. 11/02/19 |
|
|
|
|
|
Donna was very courteous when I was not expecting the call until next week. Michael was very thorough and courteous. Am very pleased with the service since Air Comfort took over for *******. ** *** *. 11/1/19 Donna D., Michael L. 11/01/19 |
|
|
|
|
|
It was a pleasure to have Bob B. service our furnace. He was friendly and explained what he was doing and why it is important. Bob B. 11/01/19 |
|
|
|
|
|
John has serviced my furnace and air conditioner for many years. He is always on time, respects my home by wearing booties, efficient and polite and most of all is honest and forthcoming about repairs Donna D., John P. 10/31/19 |
|
|
|
|
|
Excellent service as always on the phone and in person. Will continue to use your company. Tammy L., Jacob B. 10/31/19 |
|
|
|
|
|
Give John Pollick a raise. Best tech guy. Great personality and he loves his work.
Keep up the great work and I'll be a customer for life. 10/31/19 |
|
|
|
|
|
My only disappointment is having to set aside a 4 hour window for an appointment.
A smaller time frame would be much more convenient. 10/30/19 |
|
|
|
|
|
All went well. Tim P., Kara S. 10/30/19 |
|
|
|
|
|
Office staff are very professional, helpful and pleasant to talk to.
My experience with John Pollick was exceptional. If you want to learn what makes your furnace work he is an excellent teacher. Some technicians don't share but I find it very helpful to ask questions and learn. He was professional, pleasant and very easy to talk to. I will always request his service. Some techs just have a knack to make you feel comfortable, that's John. John was the best service technician I've ever encountered, not just for your company, but of all the technicians I've used over my many years of home ownership. Thank you for hiring exceptional people. Donna Kara., John P. 10/30/19 |
|
|
|
|
|
awesome job Jacob B., Donna Kara. 10/30/19 |
|
|
|
|
|
good Donna D., John P. 10/29/19 |
|
|
|
|
|
Been an Air Comfort customer for years and your service personnel from office to service have always been very pleasant to work with and are very professional and knowledgeable. ...that surely applies to our recent contacts, Donna and Jacob. Jacob B., Donna D. 10/29/19 |
|
|
|
|
|
Great job nice people Donna D., Mark L. 10/29/19 |
|
|
|
|
|
All the staff are friendly, experienced and knowledgeable. I highly recommend them. Lisa H., Tom M. 10/28/19 |
|
|
|
|
|
On-time (early) efficient, courteous, and informative! Pleasure to deal with! Donna D., Tom M. 10/28/19 |
|
|
|
|
|
John is great! Very thorough and very knowledgeable! He recommended a maintenance program and I purchased the program but I still don't have anything in writing that I can place in my files to show me exactly what I purchased. I called the office to ask for a copy and emailed a 'generic' sheet showing maintenance plans and optional add-ons, but I still do not have anything that shows me EXACTLY what I purchased on 'my specific' maintenance agreement. I know I get a furnace checkup in the fall and an A/C checkup in the spring. I thought I purchased the humidifier service but before John looked it up I didn't know for sure. I would like to see what I bought too. I also didn't get anything on paper or by email that shows what was done/checked with my fall furnace and humidifier service. I know he replaced the humidifier filter but that is only because I was there and I asked him to replace it. I thought it was going to be a charged for it until John was finalizing the call and he looked up my agreement after the service was completed and he told me it was included. I try to keep records of maintenance, repairs, and improvements to my house so the 'completely' paperless thing is sort of a bummer. I can't even print an email summary of the service because the only email I have is the 'meet my team' email and the 'survey' email. That would be my only complaint. 10/23/19 |
|
|
|
|
|
Bob was terrific! He took his time so he could be thorough and explained what he was doing.
I’d highly recommend him. Bob B. 10/22/19 |
|
|
|
|
|
On July 4th we had the unlucky experience of having our A/C system stop working and it was HOT! We needed an emergency service call and we needed it fast. We found Air Comfort based on previous reviews and recommendations and gave them a call. They were very responsive and quick to arrive. We were lucky enough the get John as our service tech. We were impressed with everything about him and with his knowledge and his ability to communicate directly with us about the problem. He was professional and straight forward. We ended up buying a yearly maintenance agreement to have them come back out in the fall to check our furnace and whole house humidifier and then to come back again in the spring and perform a check up on our A/C system.
They just came to perform the fall maintenance check on our furnace and humidifier and I was very pleased to see they sent John again. Again, I found him to be punctual, professional, knowledgeable, and personable. He took some time with me to explain what he did and answered several questions I had about my whole house humidifier system.
I absolutely recommend the Air Comfort team and their service tech, John. He is awesome!
If I have any complaint it would be the lack of paperwork I received when I purchased the maintenance agreement and when the fall maintenance check was performed. I did receive a detailed hand written receipt for the emergency service call in July which shows that I purchased a maintenance agreement but I did not receive a copy of what my particular maintenance agreement included. After the July service call I called the office and they emailed over a generic outline of their maintenance agreement offerings but it is a generic version that does not tell ME what I purchased. I also did not receive any paperwork for the fall maintenance check to tell me what they did or what they found. John was great about explaining to me what he was going to do but my husband wasn't there to see or hear it and I was not very good at explaining it to him later that evening. In this case I was home for the service and John confirmed everything checked out fine but that was all verbal. I am all about saving trees but it would be nice to have documents to file in our maintenance records for future reference. It would also be nice to know exactly what my maintenance contract includes.
I have no complaints whatsoever about John, or his service though. Thank you Air Comfort Team! Tammy L., John P. 10/22/19 |
|
|
|
|
|
John from Air Comfort is friendly, personable, knowledgeable and great at what he does. He is honest and reliable and takes the time to explain things. I have used Air Comfort for over 15 years and would (and have) recommend them to everyone! Lisa H., John P. 10/21/19 |
|
|
|
|
|
We were Shraut customers for years and moved over to Air Comfort after the merger.. Still very satisfied. Mike was great, explained everything. A lot to talk about as our furnace/AC was old. He explained all the options. Good to trust a reliable company. *** * Mike W., Kara S. 10/20/19 |
|
|
|
|
|
Entire staff at Air Comfort is outstanding. Bob the service pro is super great and explains everything thoroughly. We always try and get Bob. We have been using Air Comfort since 2012 and will continue to do so. Tammy L., Bob B. 10/19/19 |
|
|
|
|
|
Air Comfort is second to none in professional, reliable service. Bob took care of us in a timely manner and educated us on how old our unit was and what we can expect in the future with the new technology that is available. We have been with Air Comfort for many years. I recommend them highly. We will never look anywhere else for heating and cooling service but Air Comfort! Donna D., Bob B. 10/19/19 |
|
|
|
|
|
We had Tom M. do a fall check for our furnace and humidifier. Tom always does a great job and is polite and professional. We have had him numerous times and always receive great service Tom M. 10/19/19 |
|
|
|
|
|
The Air Comfort Service company is new to us as we were Schraut Heating and Cooling customers. Mike W. was excellent at customer service by keeping me informed and providing excellent maintenance service. I would be pleased to have Mike return again for our Fall service. Mike W., Tammy L. 10/19/19 |
|
|
|
|
|
Good MATTHEW E., Kara S. 10/17/19 |
|
|
|
|
|
Bob, our service rep arrived on time, explained everything he was checking on our furnace, found out our pressure was low and suggested we call Spire Gas Co which we did and they came out and corrected the situation the same day. I'm very pleased with the service. 10/17/19 |
|
|
|
|
|
Mike W arrived on schedule and did a complete checkup of our heating system.
Donna D made our appoinment and we were contacted and advised that Mike W's arrival would be in about 30 minutes. Mike W., Donna D. 10/16/19 |
|
|
|
|
|
Thank you for your honesty and integrity. You have won a loyal customer. 10/16/19 |
|
|
|
|
|
Excellent service. Always is. Recommend your company all the time. Donna D., John P. 10/16/19 |
|
|
|
|
|
Bob B. from Air Comfort checked out my furnace today and found that my gas pressure was low and had me call Laclede Gas Co to come and fix it which they did. Bob explained everything he was doing as he checked out my furnace and humidifier. I was grateful that he did and I felt comfortable that my furnace is in good condition for the upcoming winter. Kara S., Bob B. 10/15/19 |
|
|
|
|
|
Thank you to Air Comfort Service and Technician Tim for restoring my faith in people / companies. My furnace would not ignite. Tim came out, took a look, discovered an electrical plug to the igniter had somehow gotten disconnected (probably happened during my last service call in June). Tim did not charge me for the service call and he even completed our semi annual maintenance check while he was here. Thank you for your honesty and integrity. You have made me a loyal customer and I will be sending you plenty of referrals! Tim P., Hillary W. 10/15/19 |
|
|
|
|
|
We have been using Air Comfort since 2012 on 2 systems. We get Maintenance Contracts every year and have received excellent timely service and Comfort Cash which I used for replacements part bills.
We had some sensor problems with our furnace in cold weather and Air Comfort helped to determine the cause which ended up being an external air intake pvc pipe and air out pvc pipe whose air flows were affecting each other.
We also had a furnace excess moisture drainage problem as a result of walls added between the floor drain and the furnace during remodeling. They resolved this by adding a pump and tubes to send the draining water over the added room and to the floor drain and kept the water off the floor.
I am always present when they do maintenance on our systems and have a lot of questions to what they are replacing and why. They answer my questions and help me gain knowledge of my system and its parts and operation. Bryce M., MATTHEW E., Shannon D., Scott M., Jason J. 10/12/19 |
|
|
|
|
|
Tom was great.. your guys are always professional, courteous and do a great job.. what gives, this is 2019, LOL Angela M., Tom M. 10/11/19 |
|
|
|
|
|
Mike W has serviced my furnace and air conditioner many times. He was here today and as usual did a very thorough job. Thanks to Mike (and Kara) for your quality service! Mike W., Kara S. 10/10/19 |
|
|
|
|
|
Mike W. arrived promptly, was courteous, efficient and thorough, carefully explained what he had done 10/09/19 |
|
|
|
|
|
Mike W. was prompt, thorough, courteous and carefully explained what work he had done. We will ask for him in the future! Mike W. 10/09/19 |
|
|
|
|
|
These people are great. My service tech, Bob was so helpful and explained everything to me. I had just recently moved into this house and I wanted to make sure everything was good to go before the heat had to come on. Went over everything top to bottom. GREAT SERVICE. Angela M., Bob B. 10/09/19 |
|
|
|
|
|
Thank you for the excellent service, Jake, and keeping our home comfortable. Jacob B., Donna D. 10/09/19 |
|
|
|
|
|
John has been our rep for many man ears can always count on his on time and honest treatment. Thank you John Donna D., John P. 10/08/19 |
|
|
|
|
|
Service was good, long time customer of Schraut Healing & Cooling.
Tech was very nice and knowledgeable. Mike W., Donna D. 10/07/19 |
|
|
|
|
|
Outstanding service. It's a pleasure to have Air Comfort work for me. Gerald is one of the best technicians I have ever had. I want him all the time, and Carra in the office is fantastic. Keep up the good job Air Comfort. Gerald H., Tammy L. 10/07/19 |
|
|
|
|
|
I appreciated the service of Air Comfort, they were professional, courteous, and timely. Donna D., John P. 10/07/19 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.