Air Assurance Company, Inc - Our Reviews
Overall Rating
(1111 Reviews)
(91 Reviews)
(787 Reviews)
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(1 Reviews)
(12 Reviews)
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(1 Reviews)
(27 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Air Assurance Company, Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Air Assurance is the BEST choice!!! 06/04/15 |
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Very knowledgeable staff. Service tech and comfort consultant knew the heat & ac business. Very professional and friendly. Have moved to 3 different houses in 15 years and have moved you guys with me to each home. 06/04/15 |
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Very polite and nice. 06/02/15 |
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great service on time job well done will use for all my plumbing needs John J. 06/02/15 |
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You should give Steve Erwin a pay raise. I just wish I could find an individual of his character and expertise out here in El Paso. 06/02/15 |
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Always good service Keith K. 06/01/15 |
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I have taken out the ESP plan for a number of years and have been very pleased with the service I have received each fall for my furnace and spring for my air conditioner. Everyone of your service technicians are very professional and knowledgeable....the most recent being Mike Betor. I would highly recommend your services. William S. 06/01/15 |
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Although I reside in El Paso TX now, I still contract with AA and have for many years. Steve Erwin is the only technician that I want to service my system. He has done it ever since I have been with AA. He is more than just an excellent tech and I consider him to be a friend also. Great service, Steve!! Steve E. 06/01/15 |
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Steve was very professional and and helpful in getting the problem taken care of. Steve E. 06/01/15 |
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Very proffesional and courteous while taking care of our problem. 06/01/15 |
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Received 1st annual tune-up on Tuesday 26 May from Kevin C. Thorough and prompt service. While he was working up the bill, I received business call on my cell. While I was still on the call, I signed two documents on his I-Pad and he told me that Air Assurance would email me the receipts/paperwork. I haven't received anything yet! Perhaps tomorrow? Kevin C. 05/31/15 |
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Air assurance has good employees. They speak positive about the company and other employees. They leave the work area clean when they finish the job. The service personnel explains how to operate the installed products. Highly recommend Air Assurance. 05/30/15 |
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Marquis was excellent! 05/30/15 |
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Air Assurance has been my HVAC provider for several years. In all these years, Air Assurance has always responded to any and all problems in a rapid and professional manner. Sometimes the time of day and/or the weather were not accommodating, but they were always here. I have been very pleased with the professional manner and knowledge of their HVAC technicians. I use their Extended Service Protection (ESP) plan. For several years this has provided me with annual service on my heat and air units plus parts/labor discounts, warranties and several other benefits. I always request service technician "Steve Erwin" for my services. He is a very knowledgeable, efficient and thorough professional. I always have confidence in my HVAC unit with the changing of the seasons. I would recommend Air Assurance to anyone who needs an excellent HVAC provider !! Bob Huntington Steve E. 05/29/15 |
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I want the same person to come back for service next time. He was absolutely tops. 05/29/15 |
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A very helpful man fixed my problem very well. Michael L. 05/29/15 |
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I had a problem that I thought would cost thousands of dollars to fix but Chris found a less expensive way to fix the problem. I am
thankful for his knowledge and help.
DJK 05/29/15 |
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I would like to take this time and say Marquis Fuentes was very professional, courtesy, and friendly during our repairs.
He even took the time to explain what happened to our AC unit, why happened, and tips to help maintain our unit.
During the repairs, he made it seem like a walk in the park (although I know it was pretty hot up there in the attic J).
All I can say is Marquis Fuentes is a great asset to the Air Assurance team! Class Act!
Thank you Air Assurance!
Andy and Jennifer Estrada Marquis F. 05/29/15 |
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Air Assurance seems to have nothing but the best people working for them. Always knowledgeable, professional and courteous. 05/29/15 |
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service person, Steve E, was polite and courteous. He appeared to have excellent knowledge of air conditioners. He checked everything out and communicated the preventive measures that may cause problems in the future. Steve E. 05/28/15 |
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service person, Steve E, was polite and courteous. He appeared to have excellent knowledge of air conditioners. He checked everything out and communicated the preventive measures that may cause problems in the future. Steve E. 05/28/15 |
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Steve is happy, helpful to overflowing. I would recommend him to everyone. I want him the next time. LW Steve E. 05/27/15 |
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In an industry that can be tough to interpret the good vendors from the bad, Air Assurance provides you with top level professionalism, attention to detail, and a high quality customer service experience that leaves you saying: "They're terrific...highly referrable!" Air Assurance T. 05/27/15 |
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Michael came out told me what would be done and price and was right on the money. The 2 gentleman came on day and time I was told. They were awesome. Best customer service all around.
If you pick anyone else you will miss out on great service and pay more. Air Assurance T. 05/27/15 |
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I called after 3 p.m. on the day after Memorial Day. By 5 p.m., Mike had my a/c running. Friendly, prompt service rates 5 stars in my book. Thank you! William S. 05/26/15 |
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I am happy with their service. A little expensive but professional and qualified. I recommend them to others. Marquis R. 05/25/15 |
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Everything is perfect but you are a little expensive! Thank you for what you did though. 05/25/15 |
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Received our Lennox system on April 8, 2015. The weather has not warranted any use of a/c; however, our house has been at a constant 72 degrees. The humidifier has came on to circulate air. The sealing and insulation has definitely helped to maintain comfortable temperatures inside our home. I am pleased with the work and system. Air Assurance T. 05/25/15 |
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Mark's service was excellent. Mark S. 05/22/15 |
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The sump pump installed by Air Assurance failed after only one and a half years. I find that unacceptable. The issue must be fully diagnosed and resolved before I can comment on the work of Air Assurance. 05/21/15 |
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Technician helped me realise the importance of carbon monoxide detector and had it installed within minutes. 05/21/15 |
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Rico was very professional and so kind. He took the time to explain to me why he recommended more cleaning to my air conditioning unit.
Angie V. 05/21/15 |
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Extremely pleased with our service, everyone I spoke to was friendly, they even called to see if it would be okay to arrive before the service time. Our technician was polite, knowledgable & very willing to answer all of our questions. He took the time to show my husband where the problem was & what it would require to get our AC back up & running. It was muddy out side and our technician was very respectful of our home & pets. Would highly recommend Air Assurance to anyone!! 05/21/15 |
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Thanks for taking care of my issue so punctually! The price for 2 pounds of refrigerates did seem high.
I look forward to having you good golks quote (and hopefully do) my system replacement this fall.
Thanks!
Rob
05/20/15 |
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RICO DID THE SERVICE ON MY AC UNIT, HE DID A GREAT JOB, AND
WAS PERTICULAR ABOUT HIS WORK.
HE GETA A 5 STAR RATINE AS WELL ALONG WITH YOUR COMPANY.
VIRGIL CASEY Rico Y. 05/20/15 |
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Kevin was excellent. Did a great job addressing all my questions and concerns. I highly recommend your services. 05/20/15 |
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Always do a great job and I trust them. I only use Air Assurance for all my AC/Heating and plumbing needs. Steve E. 05/19/15 |
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We thought we had a hot water tank leak and called Air Assurance because we had heard their ads on a local radio station and they had great reviews on Angie's List. We sent an email to them late in the evening and were contacted early the next morning to arrange for a plumber to come to our house. Chris W. arrived on schedule, checked our tank and determined that it was not the problem. He thoroughly investigated and located the source of our leak, then made the needed adjustments. He was very prompt, courteous, friendly and knowledgeable: an excellent representative for his company. In fact, we were very pleased with our entire experience with Air Assurance and will definitely use them again. Michael L. 05/18/15 |
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Steve was very courteous and informative about his work. He made sure I understood the issue and provided the best, not the expensive, options to fix it. 05/18/15 |
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Tony did a very good job in the time he was at my house. He even explained how our unit worked and how we can maintain it between being services 05/18/15 |
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I have used Air Assurance for years and am always pleased by the quality of service and efficiency of their field personnel. I would highly recommend them to all. 05/17/15 |
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Quick service. Very knowledgeable Rico Y. 05/15/15 |
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Jerry is the Best! Courteous, informative and a pleasure to be around! 05/14/15 |
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Chris did a great job. I was very pleased with his work and he fixed the problem in my shower. He was my Mom's plumber for years and now he's is my plumber. I know that I am in good hands. Air Assurance has high quality people working for them so you know you are getting the best. I am glad to be a customer of Air Assurance. Michael L. 05/14/15 |
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I was very pleased with Chris's work that he did on my shower. He was my Mom's plumber for years and now he is my plumber. I know that I am in good hands. Chris fixed the problem and explained what he had to do. He did a great job. I know that I can call on Air Assurance for heating, cooling and plumbing! 05/14/15 |
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Mark S frequently services my heat and air and is always very professional and knowledgeable about the systems. He is friendly and enjoyable to work with. He answers any questions I have and is just a really nice person. I know there are no worries when he does the inspection and maintenance. What a great person!! Thanks Mark, for all you do. Mark S. 05/14/15 |
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Very thorough explanation of work that needed to be done and how it would be done 05/14/15 |
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Our technician Bill B. was a great guy. Checking everything like needed and cleaned our ac pretty well. Really happy with the service I received. Bill B. 05/13/15 |
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The only way you all could do any better is possibly do it for free program ones a year ! Me just wishing!!!! 05/11/15 |
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Marquis F. did an excellent job repairing my air conditioner. He was very polite, and professional. He cleaned up afterwards and we were very pleased with his work. Marquis F. 05/11/15 |
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