Air Assurance Company, Inc - Our Reviews
Overall Rating
(1111 Reviews)
(91 Reviews)
(787 Reviews)
(84 Reviews)
(103 Reviews)
(1 Reviews)
(12 Reviews)
(2 Reviews)
(1 Reviews)
(27 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Air Assurance Company, Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
|
Marquis was excellent. The only problem/surprise I encountered during my first ESP experience was being told I had to pay for a filter replacement - even after being assured by Lynn over the phone that my first ESP experience would not cost me any more of my hard earned money than what I had already paid. Marquis R. 03/23/15 |
|
|
|
|
|
Need copy of receipt 03/23/15 |
|
|
|
|
|
We couldn't be happier with the services Air Assurance provides for both my business and home. They are very dependable and always let me know what is going on. I trust them with all my heating and Air and they now offer plumbing! EJ. Mark S. 03/23/15 |
|
|
|
|
|
Had a great experience with Steve E. last month. He came in the window expected and explained everything that needed to be done and found ways to save us some money on the repair which was very helpful. Steve E. 03/22/15 |
|
|
|
|
|
Will definitely use Air Assurance again as well as recommend to others. 03/20/15 |
|
|
|
|
|
Everything I have heard about Air Assurance was positive sink chose to use their services. So far their reputation is spot on; I've had nothing but great experiences with them! 03/20/15 |
|
|
|
|
|
Extreamly pleased with Air Assurance 03/20/15 |
|
|
|
|
|
You never look forward to any service man comming but Air Assurance is an exception....you seemed to have hired the BEST. Everyone entering our home has proved just that. I could go on but our recent visit was with Marquis. He was very professional and look forward to seeing him again. Thank you for your many years of service in our home. Marquis R. 03/20/15 |
|
|
|
|
|
Kevin was the service tech for my winter checkup and he did a good job because we had no problems this winter. 03/20/15 |
|
|
|
|
|
The technician came out at the scheduled time and did a very thorough inspection.
The detail of work, considering it was raining a bit is not only surprising but also commendable.
Mr. Jerry should be recommended and awarded some bonus points since he has an excellent disposition, very detail oriented and on top very personable.
Thank You
AVarga Jerry C. 03/19/15 |
|
|
|
|
|
We will NEVER use another heat and air company. You give the most excellent customer service. 03/16/15 |
|
|
|
|
|
Technician was very helpful and showed me how to prevent the problem i was having in the future. 03/13/15 |
|
|
|
|
|
Both techs were friendly and knowledgeable. 03/12/15 |
|
|
|
|
|
Chris
He was professional and did the work in a timely manor Michael L. 03/12/15 |
|
|
|
|
|
Great service. Will always ask for Tony! 03/12/15 |
|
|
|
|
|
Scott was very courteous, knowledgeable, and very helpful in suggesting that I may want to replace my water heater soon before the 16 year old started to give me trouble. 03/12/15 |
|
|
|
|
|
Great experience 03/11/15 |
|
|
|
|
|
I'm enrolled in the ESP plan, and Air Assurance has been prompt and efficient in checking my furnace and air conditioner twice a year. When I bought the house, the original HVAC equipment was still installed. There was a malfunction in the furnace which would have required disassembling it to fix it. I interviewed HVAC companies and went with Air Assurance. I have now had installed my second Air Assurance system. Their customer service (Kevin was the tech) is excellent and Kevin was very polite and explained everything he was doing. Kevin C. 03/11/15 |
|
|
|
|
|
Wonderful and prompt service. The service reps were knowledgeable and friendly and treated me like I was family. Jerry has been coming out twice a year for the maintenance program and my daughter and granddaughter think of him as family. Air Assurance doesn't push their reps to get more money, they push their reps to really care about individuals out there when making suggestions for products. A great and honest company! Jerry C., Nick E. 03/11/15 |
|
|
|
|
|
Top shelf. Great service. 03/10/15 |
|
|
|
|
|
Of all the plumbers I have dealt with over the years, Chris Waterhouse is clearly the most professional. He knows his trade, has great product knowledge and his customer relations skills are top drawer. I have recommended him to my neighbors. He is also a veteran of the armed forces, which is a bonus!.
Steve Wood Michael L. 03/10/15 |
|
|
|
|
|
Chris W did a great job. He was professional and friendly. He identified the noise problem and also fixed a sink drain. Plan to use Air Assurance for future needs. Michael L. 03/05/15 |
|
|
|
|
|
Kevin was very helpful and professional! He took the time to answer all of my questions. Thanks Kevin! 03/05/15 |
|
|
|
|
|
I like Mike, but he is VERY good salesman each time here for new unit……. 03/03/15 |
|
|
|
|
|
The tech was all set to leave without finding any problems with the system until he was pressed further. It seemed to then give the system a little more thorough check and decided that it was a danger to the house due to a "crack" in the heat exchanger and that he had to turn the gas off. Regardless of whether this is the correct diagnosis or not (I happen to disagree), if the issue was a big enough cause for concern that our gas had to be turned off immediately, then his second look at the system should probably be a standard check by your company. I had our unit inspected in the fall with no issues found and the first inspection this weekend by your tech also did not turn up any issues, until he was pressed further. I feel like a paid someone to come over and use scare tactics to sell us a new system without the benefit of helping us with our current situation at all. 03/03/15 |
|
|
|
|
|
The lady taking making the appt. was great-
called and let us know Chris was on his way.
Chris Waterhouse is our guy. We tried a couple of other businesses before trying Air Assurance (sorry to say) we didn't find Air Assurance first but now we know who to call!! 03/02/15 |
|
|
|
|
|
Steve E was very professional and completed the work with no problems and we woul recommend this company , Air Assurance, to any one needing heat and/or air service Steve E. 02/27/15 |
|
|
|
|
|
really did a quality job and thoroughly explained the issue Tony N. 02/26/15 |
|
|
|
|
|
I've started requesting Chris. He is careful and cares about what he's doing. Really nice guy and we know he'll do a good job! He's our go to guy. Michael L. 02/26/15 |
|
|
|
|
|
Air Assurance has always provided very good service. Marquis was very professional and answered all of my questions. Marquis F. 02/24/15 |
|
|
|
|
|
Brad had not been at our house before, but he was great. I always appreciate how respectful the guys are of our time and property. Nothing is left "messy" and everything is explained. We always get excellent service - always. Brad M. 02/24/15 |
|
|
|
|
|
Air Assurance has always done a fantastic job for us. Always neat, clean & polite. Jerry & Tony N has done a great job for us always. Thanks Tony N. 02/24/15 |
|
|
|
|
|
Air Assurance was on time and the service pro Steve was very good at diagnosing the issue with our humidifier, and subsequently fixing the problem. I did think that the cost of $380 for a solenoid and the service was somewhat excessive, especially since I participate in the extended service program. IF not for the cost I would have rated this experience 5 stars. Steve E. 02/23/15 |
|
|
|
|
|
I love having Air Assurance take care of my heating and AC equipment because I know they will keep it working and that's one less worry for me. Their people are always so courteous and well mannered. 02/19/15 |
|
|
|
|
|
Always professional. Quality of work exceptional 02/19/15 |
|
|
|
|
|
The service tech was great, but your prices are rediculous for repairs. I curcuit board that I had replaced cost over $500, not including the labor. I found out I could purchase this same item myself for about $100. That's quite a mark up! 02/17/15 |
|
|
|
|
|
Bill was exceptional as was the whole Air Assurance team from beginning to end. I would recommend Bill and the entire Air Assurance team for any heating, AC or plumbing needs!! Bill B. 02/17/15 |
|
|
|
|
|
Air Assurance responded to my online request within 15 minutes of submission and had a technician to the home within the hour. We had an AC/Heating fan motor issue that ultimately has necessitated a new unit being installed and an electric for gas conversion. The tech was great. I would highly recommend AA for any HVAC needs. Bill B. 02/17/15 |
|
|
|
|
|
Beyond impressed with every team member that assisted in our heating/AC/plumbing needs! Awesome, awesome job. 02/17/15 |
|
|
|
|
|
Air Assurance did an excellent job changing out my old AC and furnace to a new Lennox system. The team were on time, worked hard while on the job, friendly, answered all my questions, and did a nice clean up when finished. I did not worry about a thing during the process and they can be trusted on their word. I wondered why I waited too long to have the work done and extremely happy with the end result. Oh, and I had my water heater replaced by them too at the same time. Air Assurance T. 02/15/15 |
|
|
|
|
|
Top notch service and would recommend to any person! 02/12/15 |
|
|
|
|
|
Really efficient and courteous. Followed up with filter change. Very impressed. Solved the problem quickly but stayed around long enough to explain everything. Offered a new filter system with brochures --will look into it. 02/11/15 |
|
|
|
|
|
VERY professional all around.
Pay that man! 02/11/15 |
|
|
|
|
|
Scott was pleasant and did his work well and quickly Justin D. 02/10/15 |
|
|
|
|
|
Air Assurance responded to my online request within 15 minutes of submission and had a technician to the home within the hour. We had an AC/Heating fan motor issue that ultimately has necessitated a new unit being installed and an electric for gas conversion. The tech was great. I would highly recommend AA for any HVAC needs. Brad M. 02/10/15 |
|
|
|
|
|
I feel like Air Assurance over charges, $179 for the first hour.... wow Have used Williams Plumbing recently and they only charged $60 an hour. 02/10/15 |
|
|
|
|
|
Technician was ver courteous did his job, but was not difficult. Apparently the washer was blocking water flow. It took him all of 3 minutes. He wanted to sell me a new shower head for $150.00 I had just replaced the shower head a couple of months prior, he removed the water saver maybe another 3 minutes. Charge $100.00 plus tax. I understand that you are paying him and have trucks to pay for. He did mark it down to $88. I was thinking about having air conditioner/ heating unit serviced by you. Using the I-pad took longer than the service he provided. I have nothing against the technician. But when something is that simple $100 seems excessive. 02/09/15 |
|
|
|
|
|
I have always been very satisfied with the service. We have been customers for ten years and have no plans of leaving. 02/07/15 |
|
|
|
|
|
five star rating Marquis F. 02/06/15 |
|
|
|
|
|
My comments should no way be reflected as critical of the service tech, as he was very professional. I had a existing plastic water line replaced with a copper line to the ice maker on the refrigerator. Yes, he told me the price and I agreed to pay before the work started and I also told him what price I had hoped to pay, which was about $100.00 less than the quote and he said he would try to keep the price as low as possible. He was here for almost exactly one hour to finish the job. I had printed out a $10.00 coupon from your web page also.
The total was $244.45. I did not see on the statement that a credit was given for the $99.00 / hr service call against the time spent. I had told him that I had hoped to pay about $150.00. So according to my statement I was charged $144.45 +/- for 10 feet of copper pipe (small guage) and 1 6' piece of flex line from the copper pipe to the regrig. I feel like that was excessive.
Yes, I agreed to the estimate, however I think when the job was done the price should have been changed to show one hour service call and parts costs. Had I not just two weeks ago had full hip replacement surgery, I would have done this myself and I will certainly check, but i doubt that lowe's would charge that much for the two pieces of pipe listed above. If for some reason the job had taken twice as long as the est., I am sure the price would have gone up.
Again, the gentleman who was here was very professional and I do not want this in any way to reflect badly on him. I am sure he was following policy. 02/06/15 |
|
|
|
No affiliation exists between ReviewBuzz and any of the review site organizations
or systems listed on this page.