Air Assurance Company, Inc - Our Reviews
Overall Rating
(1111 Reviews)
(91 Reviews)
(787 Reviews)
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(1 Reviews)
(12 Reviews)
(2 Reviews)
(1 Reviews)
(27 Reviews)
(3 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Air Assurance Company, Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Marquis was awesome. Did a great job. Thankful for the job he did! Recommend Air Assurance to anyone! Thanks! Marquis R. 08/15/15 |
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8-13-15 work done. Still have not received my receipt as promised.
Peplaced the blower fan at $729.00 You can't be serious! Never again! 08/14/15 |
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Air Assurance went above and beyond what I expected by installing a temporary unit at my residence to get me through the time period before the installation could take place. Their service installers were very nice, took great care to keep my home clean, and were courteous and friendly. Mine was a difficult installation, but they did the job with a smile. Air Assurance T. 08/12/15 |
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Not feeling any loyalty at this time. 08/12/15 |
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Corey was very helpful and completed the review of our HVAC system and made sure everything was working properly before he left. Corey F. 08/12/15 |
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We so appreciate the prompt response to our call. The technician was very courteous, professional and helpful. Air Assurance always has our back and feel we'll always be taken care of when we call. Thanks Mike, Narissa and David! John J. 08/12/15 |
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quick to respond. and solved my problem fast Steve E. 08/12/15 |
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Rico is a very nice man and knows what needs to be fixed, he was on tine and did a good job. Rico Y. 08/11/15 |
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Everyone that was in and out of our home was extremely professional, kind, took the time to answer all questions, and left our home neat. They followed up immediately. I would use them again and recommend them to our friends and family. Air Assurance T. 08/11/15 |
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very good and friendly. I would say he is a good asset to the company Steve E. 08/11/15 |
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Dealer took care of complete upgrade, sealed attic leaks, arranged for additional insulation, etc. New unit doing great in 100+ weather. Air Assurance T. 08/10/15 |
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Had to have plumber come out. The plumber tightened the pipe on the unit put a little glue. No more problems was there 10 minutes. The AC guy could have done that. We were ripped off. 08/10/15 |
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This review pertains as much to the technician as it does the company itself. Both were of the utmost of professional, curteous and friendly. As I type this another Air Assurance team is banging around in my crawlspace doing duct repair. Everything has been nothing more than as promised and top notch. There is one caveat...HOLY COW this is freaking expensive. The A/C repair, after I looked up the parts used came in at about 200 dollars per man hour and the duct work will be just shy of that. High standards should have a high price but there is a reasonable level and we a on the edge of breaching that one. On the next 100 degree day if I can hang meat in here then I will calm down Bill B. 08/10/15 |
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Air Assurance has been incredible from the beginning with our initial quote on a new unit! Very Professional, courteous, thorough...job well done. I know with every scheduled maintenance that we are in good hands.
By far the Best experience I have ever had with a service company of any kind. I wish the integrity they display was the normal. 08/08/15 |
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I have been using Air Assurance for many years and they have never let me down. Their ESP program is a great buy. Brad M. 08/07/15 |
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Had new AC and heating system installed recently. We were very pleased with the service provided by all employees involved, from the sales representative to the installers. Coordination with other parties, including several rebates and the insulation company, went very smoothly. Air Assurance T. 08/07/15 |
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Yesterday I had regularly scheduled maintenance on my heat and air unit and as always with Air Assurance, I received top notch quality service! This has been the case since day one ...receive an estimate on our unit! Impressive from start to finish. ☺ I wish all companies had this kind of integrity. You are greatly appreciated Air Assurance.
Thank you,
Tammi Whalin Steve E. 08/05/15 |
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Great customer service, took care of me same day and the technician was professional, courteous, took the time to explain the issue to me and fixed everything (including getting a part delivered) in a quick and timely manner. Great experience! Bill B. 08/05/15 |
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We have a service agreement for the Air Conditioning System in our house and recently the unit for the upstairs craft room of my wife went out.
I called Air Assurance and the person was sent out on the agreed on date and he found the issue in a very short time and had it fixed real fast.
The gentleman Steve was very professional, courteous and forthcoming with the information, issues and explained it very well, he should be commended. Steve E. 08/05/15 |
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Wow, where do we start. First on time and second made us feel so comfortable with smiles and excellent attitudes, immediately protected our floors from damage, and proceeded to install a great system to cool and heat our house. After a couple of months we had them install second unit upstairs and again completely satisfied. Won't hesitate to recommend them and the Lennox system. Thanks to all involved! Happy homeowners...Gerald and Pat Gates Air Assurance T. 08/04/15 |
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We have two new systems from Air Assurance that are working great. We have an older system for the upstairs that broke while we were away on vacation. Marquis came out on a Saturday to troubleshoot the older unit. We explained that we had guests staying with us and really needed the upstairs unit running over the weekend. He went above and beyond in his efforts to fix the unit. He got it done and saved us money in the process. Marquis was very kind and helpful. He did a great job for us. His efforts reaffirmed that Air Assurance is a great company to work with and that they really care about their customers. Great job Marquis! Marquis F. 08/04/15 |
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Marquis Fuentes did a great job! 08/04/15 |
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Keith was friendly, professional, and explained the service he performed for us. I was pleased with the service call, thank you. 08/02/15 |
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Keith from Air Assurance came out and performed a clean and maintenance check up on our AC unit. He was friendly and professional in spite of the 105* heat index going on that day. He explained everything he did and we were very pleased with the service. Will recommend AA to friends and family. Job well done Keith! Keith K. 07/30/15 |
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Bill Bill B. 07/30/15 |
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Bill very quickly diagnosed our problem and had it fixed almost as fast. He was extremely professional and courteous to work with. We could not be more pleased with the level of service we receive from Air Assurance! 07/29/15 |
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Jerry has provided service to my H/A system for several years and he has always done a great job as well as being personable and kind. Jerry C. 07/29/15 |
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I have always been given great service and Jerry is an excellent tech. 07/29/15 |
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GOOD JOB. NO PROBLEMS. Steve E. 07/28/15 |
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I strongly recommend Air Assurance! They were recommended to me when we purchased a home last November. We purchased their service agreement and have used it twice for after hours service. The quality of the service we received was excellent. The people who came out and fixed our equipment after hours were extremely professional and fixed the problem very quickly. They are awesome!! Bill B. 07/28/15 |
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What can I say? As long as Steve Erwin remains our service tech we will remain loyal customers. Steve E. 07/26/15 |
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Recently had an upstairs and downstairs units replaced. Had two teams in to install each unit, both were polite, professional and efficient. Was happy to have them in my home. Air Assurance T. 07/23/15 |
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Air Assurance replaced our 18 year old heating and air conditioning system, and am very satisfied with the results. I obtained quotes from 6 HVAC companies and chose Air Assurance based on their responsiveness, professionalism, technical expertise, and price. Air Assurance T. 07/22/15 |
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OUTSTANDING PEOPLE & SERVICE Marquis F. 07/20/15 |
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Very professional, always prompt. Great service! Highly recommend. Air Assurance T. 07/20/15 |
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Air Assurance always provides reliable and courteous service. 07/16/15 |
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Marquis F. was so courteous and thorough in his work on my air conditioning unit. Thanks to his expertise while installing a new evaporator coil, he also discovered a part that my unit did not need 2 of and discovered a missing part in my compressor outside that the builders incompetently did not install. Their errors made my unit work twice as hard. Marquis comes highly recommended by me. Thank you, Air Assurance, you will have my business in the future as well. Marquis F. 07/15/15 |
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Appreciate your professionalism and your customer service. All we can say is that your company and employees are excellent, easy to deal with and reliable. Thank you for all you have done. 07/15/15 |
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Excellent Service Kevin C. 07/15/15 |
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Air Assurance provides reliable and dependable air conditioning and heating services. Steve E. really did great job. Steve E. 07/14/15 |
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THEIR EMPLOYEES CAME OUT, TOOK OUT OUR OLD FURNACE AND A/C UNIT AND INSTALLED BOTH NEW A/C AND FURNACE PLUS EXTRA PLENUM WORK DONE BY PREVIOUS A/C UNIT INSTALLER, ADDED A NEW A/C PAD AND NEW THERMOSTAT, ETC. ALL IN ONE DAY! Air Assurance T. 07/14/15 |
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The service man was efficient, polite and very thorough when he came out to work on our system. Rico, like the other service men, always introduce themselves and assure that they are from the company you are expecting. We have the service contract and they come out twice a year to inspect and service the system. This problem was not something that would be known during a regular inspection, the part that went out was fine at that time. Thank you for all of your help with our ac system. Rico Y. 07/14/15 |
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We had one of our units at our house just go completely dead. I called after 6pm on a Friday, and while we could have insisted on having a technician come out that evening, I was satisfied to have one come out the next morning.
Kevin arrived an hour earlier than scheduled, and within ten minutes had determined our problem was just a plugged drain line. Within 5 minutes he had used a nitrogen tank to blow out the line, and our unit was up and running. He spent another 15 or 20 minutes checking the unit over, cleaning the outdoor compressor, etc.
I am very satisfied with the service, but have one small gripe. For a 5-minute operation using their nitrogen tank and what is likely a specialized tool to connect to the drain, it cost me $101. The entire cost for the service call, had there been nothing at all to fix, would have been $85. (We're on the ESP service plan.) I know how much these gas tanks cost to refill, and the tools last forever - this $101 charge is more than a little excessive.
Still, I like Air Assurance overall. They're there when I need them, overall their prices are not too excessive. It's just once in a while something like this pops up... Kevin C. 07/13/15 |
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Air Assurance provided excellent service and the technicians are always on time and dressed neatly. Scott L. provided service in the plumbing and he has been extremely helpful, plus he is very knowledgeable. I have to replace a toilet, so I am not through with him yet. Steve E. did the semi annual service on our air conditioning units. He is always so pleasant and appreciates our business. Steve E., Justin D. 07/13/15 |
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They did a good service of our equipment. Explained all the charges. Would do service again. Jerry C. 07/13/15 |
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We both appreciated the quick and courteous service received on a day where we had multiple items on the fritz. 07/13/15 |
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Very courteous, knowledgeable and polite. 07/13/15 |
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Rico was the gentleman that came to check out my AC unit, I could not have asked for better customer service or communication from anyone. He was awesome to explain things to me. Air Assurance put in new AC/heating units earlier this year. They were wonderful for this female, senior citizen to work with. Was so grateful for their fairness and explanations as the systems were being installed. Rico Y. 07/11/15 |
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Very proficient and courteous 07/10/15 |
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Invoice reads, "removed top and flushed out vents" (or something to this effect). Did not remove top. Flushed out vent areas by hosing unit sides from outside of unit. In past years I have personally removed top to clean and flush out vents and trash from inside unit. 07/10/15 |
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