600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Way overpriced. I paid $300 for a 10 min replacement of a $40 part. Prices quoted to replace outside faucets were equally as offensive. 05/22/14 |
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Stephen was very courteous, knowledgeable and professional. His work ethic was excellent. He was able to answer all of our questions. We have been with Aiello for a couple of years now. We purchased our Lenox AC from them and would strongly recommend them for home services. 05/22/14 |
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we got all necessary answers to the problems plaguing our ac system and are looking forward to a good service relationship. 05/21/14 |
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Michael Dayton did a very thorough plumbing review on May 12. He took the time to clearly answer my questions and he offered good advice on various things. He also was able to replace a broken outside faucet while he was here so I didn't have to schedule another appointment. Mike D. 05/20/14 |
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Shawn was prompt & professional. He reviewed what he was going to be doing for me. While working he was very thorough. During his review with me he spoke clearly, directly, & comprehensively to me. He was actually the most impressive of all technicians from Aiello I have had experience with in the past. I'd love to have him return if & when I need service again. Shawn f. 05/20/14 |
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Shawn F. was a courteous professional who explained everything that needed to be done. We would definitely have Aiello Services back if and when we have any problems with our home systems. 05/19/14 |
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Great service from a professional!! Shawn F. ***** five stars!! Shawn f. 05/19/14 |
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Steve did a great job this morning. He was on time neat and professional. He explained what he was doing and answered my questions. He will be my go to guy for any future repairs. Stephen S. 05/19/14 |
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I received excellent service from Matt and Cindy/Stacy. All 3 were professional and friendly. The price for coming out to provide an estimate was given on the initial call for the electrical services. They called when they said they would and Matt showed up in a timely manner. He was both friendly and efficient and was able to fix a couple of other electrical issues in addition to the original request. I was a satisfied customer. Matt R., Stacy R., Cindy K. 05/18/14 |
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Shawn is very professional and courteous. He is very knowledgeable and his explanations of the service and recommendations were clear and concise. 05/16/14 |
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Work was completed on Saturday night. Sunday morning brought some things to the basement and noticed that the copper piping for the inlet and outlet to the furnace was leaking. Called Aiello to see if someone could come out and resolve. After a couple of hours; and not having hot water; I decided to do it myself; cutting out the copper piping that obviously had issues 05/15/14 |
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Clay was a great service technician. Hope to have him back next year. Clay C., Stacy R., Cindy K. 05/15/14 |
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as always exceptional and professional technician
Keep Rocco on my Team 05/14/14 |
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Be careful when the receptionist tell you that their estimates are free. My free estimate actually cost me $117.00. When asked to speak to a manager there was a deafening silence on the other end, no return call as yet. I did get 2 other estimates from local reputable companies and Aiello's was 30% higher. I question whether their poor service commands a 30% premium over other providers, especially if management does not see the need to return a phone call - will they return a call if you have issues after the service? If they do return the call and make amends in a timely fashion I will update this post. Steve S., Cindy N., Cindy K. 05/13/14 |
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Mike was great. He was very friendly, worked very quickly and was very neat and cleaned up after himself. 05/11/14 |
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Shawn was very professional and knowledgeable. He answered all of my questions and did a great job! I would use Aiello Home Service again. 05/11/14 |
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Stephen explained everything and did a great job if ever I need service again I will be sure to ask for him to do the work. Stephen S., Cindy N., Cindy K. 05/10/14 |
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Ray provides great customer service and expert technical support. 05/09/14 |
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In no way could any Co. send two better people to do our home assessment. Both Willy, & Jesse, knew what they were here to do & in a professional, courteous, & friendly way. Jesse is very knowledgeable, of his job & kept us informed, as to what they were doing. Most of it went over our head, but the way Jesse was telling us, he knew what he was doing. As for Willy he just kept on doing, what he knew had to be done, to save us money. What more can anybody expect from two professional people? THANK YOU JESSE & WILLY P S; Thank you AIELLO. for having such a great crew. Jesse C., Stacy R., Willie G. 05/09/14 |
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I talked with Garret on Wed 7th.My feed back on your servicemans preformance was NEGATIVE.Very poor job completion.Talk to Garret or Steve the second serviceman who did complete the job. 05/08/14 |
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Peter was a great service man. Explained what the problem was. He also told me he would not snake the pipe because he new it had to be replaced. Cleaned up his mess and was very professional. I would recommend Aiello to all my friends. 05/08/14 |
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Clay was pleasant, knowledgable, and efficient. He serviced my furnace, fixed the problem we were having, explained how/why it was happening, and gave me some price quotes and advice on how to prevent it from occurring again...all in under 2 hours! I continue to be very happy with Aiello's service. Clay C., Lindsey P. 05/07/14 |
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great service but expensive 05/07/14 |
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Wanted to give a quick shout out to Mark P. from Aiello Home Services. He was very professional and took care of my electrical issues in no time. He gave me a quote and a timeframe for the work. He got the job done with some time to spare and even cleaned up after himself. This was the first time I ever had to call in electrical help. I will surely call Aiello again for all my needs. It was a wonderful experience. Thank you Mark and Thank you Aiello. Mark P., Stacy R., Cindy K. 05/07/14 |
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Costs explained up-front. Able to get service within a short period of time. Stanley R., Amanda E., Cindy K. 05/07/14 |
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Prompt and thorough. Very comfortable in explaining the service that would be performed. John C., Cindy N. 05/06/14 |
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First time to use Aiello. Very pleased. Mike esp. courteous, efficient and helpful. We'll definitely use Aiello in the future. 05/06/14 |
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We are very happy whenever we have Aiello provide services to our home It is always easy to schedule appointments, there are reminder calls about appointments and the technicians always provide helpful information about the work done and are very courteous. That is why we have referred Aiello to other homeowners. 05/06/14 |
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Well let's see, Vaccuming out the furnace was what I thought was part of the service now additional charge over and above the monthly charge, if you need to go up, then go you go up on the charge.
Checking the valve also a additional charge if it fails which in most situations it will fail. Between the valve being made in China and MDC water being no as clean. That valve has failed before and will fail again. I think we will be looking at the competion to see what they are offering for next year. 05/06/14 |
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We have been satisfied with Aiello service for the past 5 years however learning today that the cleaning of the coils is no longer part of our maintenance is unacceptable. If we wish to have this service we now have to pay an additional $59.00 fee. In addition we learned that when Aiello did our install 5 years ago, they placed plywood on top of telephone wires in the attic. Today due to the weight of the tech we lost our telephone service because the wires were pinched. I had to drill a channel into a joist so that the plywood is no longer sitting on top of the wire which restored our telephone service. I will now need to check all of the wires under the plywood to ensure this problem is not elsewhere. 05/05/14 |
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Prompt and thorough. Very comfortable in explaining the service that would be performed. Shawn f. 05/05/14 |
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n energy audit at my home recently. They were friendly, professional, and very knowledgeable. I would highly recommend them and Aiello Home Services. Mark P., Stacy R. 05/05/14 |
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n energy audit at my home recently. They were friendly, professional, and very knowledgeable. I would highly recommend them and Aiello Home Services. Jesse C. 05/05/14 |
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Stephen was friendly, and very professional. He asked the right questions, walked me through what he was going to do, made a recommendation for an additional service, why, and made sure I understood the associated costs. After he was done, Stephen made a few additional money saving recommendations and, at my request, took the initiative to make a call on my behalf to schedule an appointment at a time convenient to me. Stephen was what I have come to expect from Aiello: On time, on task, professional, no-nonsense. Good guy. Stephen S. 05/03/14 |
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Your representatives Amanda E. and Cindy K. were very understanding of our emergency situation and did everything in their power to get your service tech Steve S. here within the hour! Thanks to all for the excellent and speedy service with a smile! Aiello's ROCKS! Amanda E., Steve S., Cindy K. 05/01/14 |
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For our first visit from Aiello, Ray put us at ease, & was ver informative, & with a smile. You couldn't have sent a better person. If all your tecs are like Ray you have a very good staff.
THANK YOU
JOHN & BARBARA ZAWILINSKI Ray D. 05/01/14 |
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Service was quick and simple. Stephen was very friendly and helpful. Stephen S. 05/01/14 |
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Shawn F Shawn f. 04/30/14 |
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Steve did a great job servicing the A/C unit. He communicated well and was informative and professional. Stephen S. 04/30/14 |
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Ray D., John C., Cindy N., and Cindy K. Scheduled and performed our annual heating and and plumbing audit efficiently and thoroughly . Ray discovered a faulty component on our boiler, which he replaced in short order. All went well. Very satisfied. Ray D., Cindy N., John C., Cindy K. 04/29/14 |
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My wife and I had Aiello install a new System 2000 heating system to replace our 60 plus year old, horribly inefficient, noisy system. We've been VERY happy with the new system and the service techs who installed it. They were on time, neat with the work and polite and informative on how everything worked. The new system is MUCH quieter, has saved us 40 to 50 percent on oil and they got rid of the old electric water heater also. We went from 45% to 88% efficiency. We were so pleased with this system we also had them install a Mitsubishi Mr Slim ductless air conditioner system which is super quiet and very efficient. We've been very happy with that system too and have noticed since the two systems were put in our electic bill cut 45 - 50%! They told us we should see a reduction of around 40% but we were somewhat sceptical but it turned out to be even better. We also suggested my sister use them for work she needed in her old house and when I found a good size puddle of water around the furnace when I was checking on something for her I called Aiello up and within a few hours Patrick Cane showed up and we went over everything we thought should be done. I knew the furnace needed cleaning and when he found the expansion tank full of water and two valves were not working right he set about his work. Pat did a nice neat job, was very polite and explained what he did and got it working better than it has been. I'd give Pat five stars for his service and this is why I will keep working with Aiello for problems that I can't work on. Thanks again. Sincerely, Steve Read Patrick C. 04/29/14 |
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We We had a very informative meeting with Tim L today. He explained every thing very well. He made us very comfortable about the whole process. We are looking forward to working with Tim and Serena in the near future. Thanks for the pleasant experience see you soon John Lynn Tim L., Serena K. 04/28/14 |
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Clay was professional, informative and did the job in the specified time. He is a great representative for Aiello. Clay C. 04/28/14 |
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Thank you for same day service..Ray did a nice job.. 04/25/14 |
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Patrick Crane was courteous and very helpful. He even took my empty filter box and old filter to throw out for me. Patrick C. 04/25/14 |
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Service, from placement of original call to completion of the work, was great. Cost may have been higher than I could have gotten elsewhere but you get what you pay for. We continue to use Aiello because we are confident that our problems will be solved in the first call. 04/25/14 |
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Patrick was very prompt and professional. Checked our AC, changed the filter and corrected a small problem we had. Also recommended cleaning the compressor of pollen, etc. which he did. Answered all our questions and we were very satisfied with his visit. Patrick C. 04/23/14 |
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Shawn, our tech was very courteous and knowledgeable. He explained in detail everything function he performed. He is very much appreciated. Aiello is very fortunate to have an employee like Shawn. 04/22/14 |
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We called Aiello after hours and they were here in 30 minutes. Paul diagnosed the problem within a few minutes, did the work and the problem was resolved. His knowledge was excellent and he even took a look at our basement and filled us in as to our mechanicals as we had just moved into the house. It was a great overall experience and we will not hesitate to use Aiello again. Paul H. 04/21/14 |
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My husband and I were very pleased with the service provided to our air conditioning system. Shawn was very professional; explained in detail what action was taken to ensure the unit was working as expected. It was a pleasure to have someone like Shawn do the service. Alberta Williams and Patrick Smith Shawn f. 04/21/14 |
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