600 Old County Circle Windsor Locks, CT 06096
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Phone: 860-264-1156
Website: www.aiellohomeservices.com
Aiello Home Services - Our Reviews
Overall Rating
(2561 Reviews)
(402 Reviews)
(1318 Reviews)
(317 Reviews)
(228 Reviews)
(177 Reviews)
(2 Reviews)
(2 Reviews)
(43 Reviews)
(2 Reviews)
(61 Reviews)
(8 Reviews)
(1 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Aiello Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Once again Matt R from Aiello helped me out of CL & P jam....Thank You Matt.Rich Derderian Matt R. 07/15/14 |
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Peter C did a great job. was courteous,answered all questions. Peter C., Cindy N. 07/15/14 |
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This review is about Jesse Conway and I believe Joe was with him...they were very professional, informative and friendly. Jesse C. 07/14/14 |
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Stephen arrived on time , he was very clear explaining everything that he did to me. I'm very happy with Aiello. 07/14/14 |
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Even though I have already done a review for Aiello I am more than happy to do another because my experience with them was most definitely 5 star. Thank you so much for your service. 07/14/14 |
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Our family just had excellent service by Aiello Home Services. Jesse C. and Jesse T. came for the Home Energy Assessment. I began knowing it would take a full day to accomplish the list of energy efficiency tests they run. After discovering an additional issue, the asess. had to continue to another full business day. To be honest, I was not sure that was going to be allowed however, after chatting with their boss it would happen and the assess. would be complete. From replacing lightbulbs with CFL and LEDs to duct work patching, door drafts, recommendations, etc. these two men were very professional and knowledgable. I was very impressed with their patience as I asked A LOT of questions and really wanted to know what was happening every step of the way. In conclusion, I am so happy ENERGIZE CT is going on in the state and everyone should be doing this as it is FREE is you fall in an annual income level and the good news is if you don't, you can get the full service, 6-10 hours is the basic assessment, for 99.00. The customer, my husband and I, were never made to do more than we wanted to however, there was time and room if we did choose additional energy efficiency work. Thank you Aiello for hiring such professional men who know what they are doing, work hard, very hard in fact and the customer service is superb. Jesse C. 07/11/14 |
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Jesse and Jesse are one of the best tag teams I have encountered. They are both courteous and works well together. They explained well what they need to do and why. They completed the work cleanly and made very good recommendations based from the result of the test that they completed. If I have a choice I would like them to be my permanent Aiello techs… Jesse C. 07/10/14 |
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Nothing went wrong! Everything ran smooth! Everything that was promised was delivered! I'm still in shock by the service that was provided. Incredible. 07/10/14 |
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Clay was very professional, and diagnosed the problem with my air conditioning very quickly. He was also kind enough to show me where the filter was located on my furnace. I would certainly recommend Aiello to my friends and family. Clay C. 07/10/14 |
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Arrived on time courteous.Seen problem fixed it named part he was replacing.I would ask for him again. 07/08/14 |
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Job well done! My confidence and expectations are that Aiello will be equally as responsive should another energy-related problem occur at our home. The 'same day service' was important to us especially with a major Holiday just days away. Couple the quality workmanship with the extended warranty on parts and service, we believe that we got what we paid for..overall Customer Satisfaction 07/07/14 |
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Peter Coco showed up today and very quickly assessed the situation. He was very knowledgeable and professional. Within moments Aiello Plumbing had the replacement parts on their way, and Peter completed the job in a very reasonable time period. His work was clean and meticulous and I would highly recommend Aiello and Pete to anyone with well related issues. Thank you Aiello!.....John Beaulieu, Portland CT Peter C. 07/07/14 |
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Home Services with Jesse Conway and Willie was professionally conducted, but with a wonderfully personalized approach. Clear explanations, thorough inspections, and carefully installed upgrades were performed. I highly recommend their expertise to homeowners who want to become more energy efficient. Jesse Conway will make a great part of the executive management team, the sooner the better! Jesse C. 07/07/14 |
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Mike arrived to address my plumbing issue less than an hour after I called. He was neat and respectful in the household. He fixed the plumbing problem very quickly. Mike D., Amanda E., Cindy K. 07/07/14 |
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Patrick Cane was a fine example of how all your technicians seem to be. He was courteous. easy to talk to, right on time, well spoken, clean and used booties when entering my home. All his feed backs were understandable, and indicative of the kind of thorough job I have come to expect from Aiello. Just one thing....one of his feedback comments was that There was insulation falling off the supply trunk duct work. I thought I could take care of it, but it's location (in the attic) was very hard for me to to access it and when I did (if I was looking at the same thing that Patrick commented on) saw on such thing. In retrospect, I should have asked Patrick to take care of it. That would have been the right thing to do. If this is a critical issue and Patrick could take care of it, without any additional cost, that would be great. Thank you...fine service Patrick C. 07/07/14 |
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We were very impressed with Aiello. They arrived exactly when they said they would and he wore 'booties' in my house to protect our floors! I have NEVER seen any contractor do that ever! He evaluated our situation and told us what it would cost. Great plumbing is worth every penny! 07/04/14 |
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First, the company was responsive by having the representative come to my home within 24 hours of my initial call...which was during a period of 90 degree heat days and when no other A/C service provider in north/central CT could do so within 72 hours. (2) Since we were not and existing customer of Aiello we did pay a token charge for the service call where the representative diagnosed the problem, thoroughly explained the required fix and gave me the opportunity to bid out the work if I so preferred . I did call and speak to another firm that originally installed the system (who was one of the firms called that couldn't look into our problem within 72 hours) and they suggested I go ahead with Aiello as, from their perspective, their initial quote was very competitive. I found the representative, Rich Rodziewicz, very professional, both during the initial service call as well as during the following service work and installation provided 48 hours after and just a day preceding the July 4th Holiday. We are very appreciative that the work got done prior to the Holiday and in retrospect, better service than we could have expected during this very busy time of the year. (3) Finally, like a good doctor that can tend to your immediate health needs you usually don't question the bill if he makes you feel better..and we feel a lot better today with cool air. Bill and Joan Richard R. 07/04/14 |
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Great service :-) 07/03/14 |
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The service provided by Steve S was outstanding. This was our first time using Aiello but will not be the last. Steve S., Dawn W. 07/03/14 |
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When I called AIELLO this Monday, I thought I might have to wait a week or
more for service since my need was not urgent. Lindsey was able to schedule me the next day with a window that worked well for me.
Stan arrived right on time and was notably friendly. He looked at my water
filtration system and asked as many questions as he could to determine the problem. Stan indicated that he would need to test my water as my filtration system was too old to fix properly. It turns out that my water no longer needed to be filtered so we left the filtration system as is. Stan indicated that this was
a water quality issue and stated that AIELLO does not charge for that type of service call initially. How could i be more satisfied. Thank you Lindsey, Stan
and AIELLO. Alex Jensen Stanley R., Lindsey P. 07/03/14 |
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Stephen was great! He was thorough, explained everything in detail and was clean and neat. Nice job! 07/02/14 |
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Stephen was a great tech. He was thorough, explained everything that needed to be done, was professional, tidy, respectful and diligent. I highly recommend Stephen and Aiello! Stephen S. 07/02/14 |
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Stephen S. was terrific in reviewing several issues that surfaced in a home inspection for re-sale. An easy repair to one item and refuting the inspector's claim that we needed a new humidifier saved us many worries and dollars.
We have maintained an HVAC service contract with Aiello for years, which strengthened our case against unnecessary repairs. Stephen S., Amanda E., John C. 07/01/14 |
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Stephen S. was terrific in reviewing several issues that surfaced in a home inspection for re-sale. An easy repair to one item and refuting the claims of the inspector on the need for a new humidifier saved us many worries and dollars.
That we have mainitained an HVAC service contract with Aiello for years strengthened our case against unnecessary repairs. Stephen S., Amanda E., John C. 07/01/14 |
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Professional work great workmanship went over every possible issue that would cause the problem. Learned a lot about roots those buggers cause a lot of problems also gave me some info on how to prevent any further issues with roots I would highly recommend this company. Joe R., Amanda E. 07/01/14 |
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Serena and Matt were awesome! Working with Aiello is really easy, and the work is always top notch. I do find they are not inexpensive, but have decided it is probably worth it! Matt R., Serena K. 07/01/14 |
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never got a Email on the work that was going to done or what it would cost 07/01/14 |
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Aiello should be everybody's first choice for home services. 06/30/14 |
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Ray D'Amato was very professional, friendly and did a thorough job. We highly recommend him and Aiello. Ray D. 06/29/14 |
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Juan P and his partner Jason were at my house doing an energy audit of my house today, both were very professional and helpful answering any questions I had.I would recommend this team to other people Juan P. 06/28/14 |
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Aiello should be your first choice for utility services. I highly recommend them for their quality of service as well as professionalism. 06/27/14 |
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Scheduler and Dispatcher were extremely efficient and nice
Repairs were done super fast, and any mess he made was cleaned up immediately
I highly recommend Aiello, even for the small jobs like I had 06/27/14 |
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Aiello is a name that all should know in the Hartford/Springfield area. Not only is their service first rate, but so are their employees. Make them your first choice for heating, plumbing and electrical work in your home or business Aaron J., Serena K. 06/27/14 |
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Jesse supervised the actual installation of the new ffurnace and hot water heater. Professional, knowlegeable. Organized and put in a long day to complete. Easy to work with and communicated well Jesse C. 06/27/14 |
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Ray made service; visit to finish new furnace installation. Installed wifi thermostats and connected to my system. All went smoothly and quickly finished the project. Knowledgeable and very profssional Ray D. 06/27/14 |
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Excellent service all around. Polite, hard workers. Clean and neat. Thorough and complete evaluation of our home and energy audit. Repairs as needed . Altogether a very good service call. Would recommend to all. Juan P. 06/25/14 |
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Excellent service all around. Polite, hard workers. Clean and neat. Thorough and complete evaluation of our home and energy audit. Repairs as needed . Altogether a very good service call. Would recommend to all. Jesse C. 06/25/14 |
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Sean Foley was excellent. He was very thorough and answered and explained whatever questions I asked. He was also very informative regarding smoke and CO2 detectors. Shawn f., Amanda E. 06/24/14 |
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Clay was very helpful and patient in explaining potential issues with AC unit. Very good person to work with. 06/24/14 |
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Great experience all around. 06/24/14 |
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Clay was very professional and helpful in explaining the potential issues with our AC unit. Very friendly to work with. Clay C. 06/24/14 |
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Mike Massetti installed both our heating and air conditioning in one day. He was prompt, courteous,efficient and very helpful in explaining everything before he left. We feel they did an excellent job and would definitely recommend Aiello Mike M. 06/24/14 |
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Dealing with Aiello from the beginning with Tim Lynch was a pleasure. Tim did an excellent job evaluating our cooling needs and explaining it all so we could understand. Since our air conditioner was not functioning Tim made a special effort to expedite getting a new one installed. I would definitely recommend Aiello. Tim L. 06/24/14 |
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Excellent Service from Shawn Foley. 5 out of 5. Professional, clean, helpful with explanation of exactly what he was doing. Would recommend. Shawn f. 06/24/14 |
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I have uses Aiello many times with never a concern for quality or knowledge of technicians. 06/21/14 |
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Service was good but cost was high. Bill does not diffrentiate between parts and labor. 06/20/14 |
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They were due between 7:00 am and 8:00am, didn't expect them to arrive on time but very please they showed up right at 7:00am. Didn't waste a lot of time and found the problem. He then made several recommendations, and then fixed the problem. They were on time, fast and clean. I would use them again. Patrick C., Serena K. 06/20/14 |
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They were due between 7:00 am and 8:00am, didn't expect them to arrive on time but very please they showed up right at 7:00am. Didn't waste a lot of time and found the problem. He then made several recommendations, and then fixed the problem. They were on time, fast and clean. I would use them again. Mike M. 06/20/14 |
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The service you rendered was most acceptable. Your timing was great and Patrick was very thorough explaining the problem with the ac and with other recommendations he made we should consider in the future. Thanks so much!
06/19/14 |
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I know you have a big company and a lot of expenses, but I do feel your prices are a bit high and, therefore, somewhat uncompetitive with other providers in the area. Of course, since there aren't many big and varied companies like yours, our other option is to use a small business which naturally can do most jobs cheaper (but not always better). 06/19/14 |
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