ARS / Rescue Rooter Orlando - Our Reviews
Overall Rating
(1536 Reviews)
(283 Reviews)
(672 Reviews)
(10 Reviews)
(58 Reviews)
(40 Reviews)
(59 Reviews)
(218 Reviews)
(10 Reviews)
(167 Reviews)
(19 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Orlando has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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we had a great sales guy matt petrunck and angel and his worker adnel work real hard they work about 12 hr and got it done very personal and made it sound easy i know it was a very hard job my house is old and lots of hands in it the house is from 1962 and the a c was done wrong the last time 3 ton outside 5 tons on the inside air handlor from sales to install was great the price was a little more them i was going to spend hopefuly you guys stand behind my unit 4 ton rheem with 10 years parts 10 years labor but all in all it was a great steart thank you very munch Matthew P. 04/05/17 |
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Jose, Josh, Braulio and Jamie, Denell provided exceptional customer service! (listed in the order we met). They were fast, knowledgeable, respectful, courteous, personable, efficient, tidy and well groomed are just a few of the words that come to mind when describing this team of professionals. We appreciate professional are able to keep us informed step by step of each process as they worked. They ensured we understood before they proceeded, confirmed we were agreeable and contented with the end product. Thank you so much! We appreciate all of you!! Braulio H. 04/01/17 |
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Robert and Dan were the technicians that installed our unit. They were courteous, professional, friendly and very informative. We were very satisfied with their work and knowledge they showed. Thank you, Kevin the sales person was also excellent. 03/31/17 |
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Angel and Abnel were fast, pleasant and professional, they installed my new AC system in a timely manner and cleaned up thoroughly before they left. They also answered any questions I had about my new system making sure not toe exclude any detail. ARS has exceeded my expectation and now have a life customer. Angel R. 03/31/17 |
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From the moment we started this process with Kevin your sales man, our experience was great. I would like to recognize Kevin and especially Rob and Dan the technicians that installed our Air Conditioning system. Rob was very knowledgeable and professional in what he did. He is a great asset to your company. Robert M. 03/30/17 |
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I was impressed with Braulio and Jaime good attitude towards performing a job to my complete satisfaction. They did! 03/29/17 |
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Braulio and Jaime with ARS/Rescue Rooter were excellent installing my new air conditioning unit. They were professional, respectful, informative, with clean and neat work. Braulio H., Jaime M. 03/28/17 |
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Sammy, was professional, knowledgeable and honest. He was very thorough in his inspection and gave clear answers to my questions. Sammy B. 03/23/17 |
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Excellent work! 03/20/17 |
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Victor F and Kalvin R did an amazing job with the installation of our A C unit. They installed an AC unit as well as re routed the air ducts and insulation install. They were very Professional and polite. The work completed was first class, great attention to detail. Every thing was completely clean upon completion.
VERY! VERY Happy
Thank you Victor F., Kalvin R. 03/19/17 |
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(no comment) Angel R. 03/18/17 |
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Everyone that was associated with selling and installing my system was amazing. I will highly recommend your services 03/15/17 |
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excellent experience. Hernan D. 03/14/17 |
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excellent experience. Angel R. 03/14/17 |
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Excellent experience. Very nice but more importantly very knowledgeable. I was told to plan on a 4-5 hour installation and th were down in under 4 with everything working perfectly. Had no idea it would be such a messy job but Rob and Brualo cleaned everything up after they were done. I would highly recommend ARS and in particular Rob and Btualo Braulio H., Robert M. 03/12/17 |
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We purchased a new Air Conditioner because of the knowledge and experience that Stephen Chaplin provided. We were very impressed with the knowledge he provided of the different Air Conditioner carrier. Thank you! We also like the fact that he tells it like it is...basically Honesty which is rare! Stephen C. 03/11/17 |
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Stephen answered all of our questions and explained things throughly. He also has a great sense of humor. Stephen C. 03/08/17 |
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Stephen Chaplin who was the ARS technician who came to my home conducted a comprehensive and informative analysis of the work that needed to be conducted, which assisted me in making the best choice for my new A/C Unit. Stephen C. 02/26/17 |
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Stephen C. was a great rep. for ARS. Very knowaligable in his field Would welcome him back any time. However ARS would not work with me on the warranty this problem was reported three yrs. ago. I will look into a salution on this matter. would app. feed back. Gary C Evans Stephen C. 02/25/17 |
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I have been using ARS for my air conditioning needs for a couple of years now, and once again they sent out a terrific representative of their company. This man was knowledgeable, hard working, polite and...HAPPY...a pleasure to work with..Thank you! Stephen C. 02/23/17 |
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I have been using ARS for my air conditioning needs for a couple of years now, and once again they sent out a terrific representative of their company. This man was knowledgeable, hard working, polite and...HAPPY...a pleasure to work with..Thank you! Braulio H. 02/23/17 |
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My Installer tech was Braulio H & Kevin, they went above & beyond my expectations, I'am very please with the new unit. Will recommend ARS/Rescue Rooter 2 all my friends & I Thank Home Depot for recommending them. Thank you 02/21/17 |
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The service was excellent. Andres G. 02/21/17 |
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They were recommended by Home Depot....They went above & beyond my mom & I expectations, Greatest experience with Braulio & Kevin, I will recommend the company to all my friends, if u want a great & honest company that will provide excellent service for ur air conditioner call ARS/Rescue Rooter of Orlando & request Braulio & Kevin, thank you guys for a professional service received from both of you. If I could give them a 10 definetly I would.Thank you Braulio H. 02/20/17 |
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Braulio did a excellent job, from the installing of the unit to the information on how to use the digital thermostat. I will recommend him as well as Victor any time. Great job to Braulio & Victor. Thank you Braulio H. 02/20/17 |
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Very professional and knowledgeable and Stephen explains everything so you understands what he is doing. Andres G. 02/12/17 |
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Stephen Chaplin Is really great at what he does and will go beyond to make you satisfied. 02/11/17 |
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Very professional and knowledgeable and Stephen explains everything so you understands what he is doing. Stephen C. 02/10/17 |
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I had a very positive experience with ARS/Rescue Rooter of Orlando, which has a nationwide installation contract with **********. After working with Alex, my AC service tech, I learned I needed a new electric AC unit, which was a shared system with my gas furnace. I received a no-pressure, thorough overview and recommendation for a replacement system from Kevin with **********. He provided an excellent price and arranged for both units to be installed the same day by Andres and Jaime, who were efficient and professional. I was impressed with the care they took to remove existing units, inspect duct work, insulate pipes, and leave the work areas very clean. At the end, they confirmed system performance, walked me through how each worked, and provided warranty documents for my records, along with rebate information. I was able to observe the entire process and ask questions. It was a "no stress" process that left me with peace of mind. My home now features energy-efficient, state-of-the-art components..I definitely recommend **********/ARS Orlando. Andres G. 02/08/17 |
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Good service; very informative. Stephen C. 02/02/17 |
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Travis Passmore gets two thumbs up. He was prompt, thorough, professional, friendly and didn't make me feel like the complete idiot I am when it comes to air conditioning repair. Travis P. 01/28/17 |
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Anders and Reuben are excellent workers and explained everything. I will use ARS in the future 01/27/17 |
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Andres and Reuben are excellent workers. I am very satisfied with the new AC install. We have used ARS in the past and will continue to do so in the future. Andres G., Ruben I. 01/27/17 |
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From Sales to Installation this project was seamless. The massive undertaking for the removal of a 20 yr. AC system to include the main unit and air handler was without fail. The team of Rick (Sales) and installation team of Andres and Jaime were the most professional I have seen. The installation of the new Rheem Split HVAC system included the reconditioning of the air box including all electrical and ductwork. This high end unit has a very technical control system that was installed perfectly. I highly recommend ARS/Rescue Rooter Orlando to all who are looking to upgrade their system. Andres G. 01/26/17 |
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Just AWFUL! I have been dealing with them for six weeks for what started as a simple furnace repair. The first technician wasn't able to fix the heat and in turn caused the air conditioning to stop working. The next day, a different technician got the air conditioning working with a new thermostat (not convinced that was even needed, but $200+) but couldn't fix heat. Third service call was a "supervisor" who got the system up and running. Fast forward one month and the heating system doesn't work again and is having the same issue as when we first called. I made an appointment with a "supervisor" for 1/14 for 8-12 am. ARS called at 10am to say that the supervisor doesn't work on Saturdays but could have someone else out between 12-4. After my tenant waited ALL day, someone finally showed up at 4:30 - they had to send them away due to previous plans. ARS told my tenant they would be calling me to discuss the issues and reschedule. I have yet to hear from them and have tried to call and speak with someone in management - no return phone call yet even though Tyler told me I would be contacted in 15 minutes. That was 24 hours ago. I tried to call again today and was on hold for over 30 minutes before I hung up. DO NOT USE!! Tyler B. 01/25/17 |
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Sean is awesome! Great customer service and very friendly Luv him Sean M. 01/13/17 |
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Rant ARS (American Residential Service / Rescue Rooter)
I sign an agreement over a year ago and watch them conduct their horrible tune up service twice in that year. I waited till they complete their tune up services and ask them what is wrong if any. They told me both times nothing but I took it apart the day before and looked at everything know what issues I have. So I tell them and they agree and must have missed it and write it on my paper service. What is worse is they come in a 4 hour window however both times in that year. They came come over 10 hours later. So 8am to 12pm turns into ( 6pm or later) Wish I could say that's not true but it's on the paperwork.
This is what upset me the most. I call ARS after my contract expired and asked them if they could complete a service to replace the blower wheel and I will give them the model info and they can have that item on the truck or let me know they have to order it. They call me the following day at 12pm (appt at 8-12) telling me they are going to be late. I been already waiting 4 hours so I ask how late and they tell me late afternoon. So another 10 hours I assumed. I then asked about the part if they had it in stock and they told me they don't do that. I said I called yesterday and they told me you do. The guy told me they have to charge me a service to look at it, see if they have it, order it if not, charge me again for another service call and install it. I told him to cancel it because I already had the A/C pulled apart and just need the wheel so I'll do it myself. He wanted to charge me over $700 in total.
I concern calling another company but realized I have seen this multiple times from different A/C companies and for now on just do it myself.
From: Do it your self home owner tired of getting ripped off Robert M. 01/10/17 |
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Braulio/Andres came on time and did an excellent job installing my new AC. Very clean and very professional. Highly recommended! Andres G., Braulio H. 01/07/17 |
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Travis was very thorough with the tune-up and inspection of my AC system. He was very knowledgeable with the unit and followed up with another employee when asked about a plumbing question. I appreciated his honesty and efficient work. Plus, same day service! No pressure! Travis P. 01/04/17 |
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My technician Stephen was the most pleasant and well-informed young man that I have done business with in quite some time. He was professional and courteous. He performed the task at hand, then afforded me as much time as needed to explain what was done. Stephen also advised me on products to improve and/or sustain the life of my equipment without being pushy. He provided written recommendations for future reference. I was very impressed with this service and technician.
01/04/17 |
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I happened to stop at Home Depot at the right time! I was in desperate need of AC maintenance but due to a past experience with a contracted company, I was hesitant. The discounted offer appeared too good to be true and I was afraid that I would have to sign a contract to take advantage of it. Not at all, I received excellent service within a week on New Years Eve. I was not pressured into purchasing any additional services or contract. The technician was very polite, mannerable and explained all thoroughly. He advised verbally and provided a written recommendation of options to improve and/or sustain the life of my equipment. I will definitely use this service again!!!! Stephen R. 01/03/17 |
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Sales staff great
Installer and tech staff great
customer Service was not great lacking informed us what was happening with the schedule of installer coming to the house 01/02/17 |
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The sales man was Kevin and he explains what was going to happen and the cost. It was agree and this was a few days before Christmas. We were having people in from out of state. ARS could not install the unit before Christmas since the install could not be done timely as the tech did not come out until early evening. Since the weather was good the unit was not needed, so I was OK with us not having it before Christmas.
Wilfredo and Angel came the week after Christmas and review the options as to where to put the unit and we decided that the unit that was ordered could not do the job and needed to reorder a unit that would work for the room.
They came back the next day with the unit and installed it and it works great. Wilfredo and Angel were professional and installed the unit and check for leaks and for me gave me the comfort feeling that the job and install was done right the first time. You have a good team of people that does the install.
The only disappointment was customer service did not communicate to us the time table for people coming for the install and keeping us informed. Salesman Excellent
Installer and tech people Excellent
Customer service not so excellent Wilfredo B. 01/01/17 |
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I've had ARS technicians come over to install a new AC unit and service it afterwards. Everytime they have come I have received friendly and curtious service and I have also been very satisfied with their work. 12/30/16 |
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Just had Travis P. from ARS come over to give my Ac system a tune up and was very satisfied with his service and attitude. He was very friendly and explained everything was fine with my Ac unit. I will be calling ARS again for future tune ups Travis P. 12/29/16 |
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Sorry to say but their has been a lot of lies written in the invoice I do not agree in this kind of behavior. You never did any diagnosis on my system to find the problem I still have the problem without any results. It looks like to me this company like to rip off people issuing invoice without doing nothing and then they want people to agree in paying something that has not been done. Your grading for the service is F++++++++++ Sean M. 12/29/16 |
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Our hot water heater, 13 months old, was "sweating" , thus causing a leak on the garage floor. Sean M. was at our home within two hours of our call to ARS, that alone was impressive. Sean troubleshot the issue, and explained to us what was causing the "sweating." Humidity was a factor. What I appreciated most about Sean M was his patience, willingness to listen and answer all my questions, and giving me helpful and meaningful information about our hot water heater. Sean M. 12/26/16 |
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Service was great. Very knowledgeable and friendly. Would highly recommend to family and friends. Travis P. 12/20/16 |
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Travis P******* is an awesome ac technician. He took time to take photos of our system and then explained in detail the issues we had. He then gave us several options that would take care of not only our ac system, but that would be helpful to my husband and myself. We have had many ac people come into our home in the past. None as polite, friendly, and informative as Travis. Because of his information we will be looking into a new unit from ARS. The business community needs more people like Travis. Travis P. 12/19/16 |
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Stephen you are the best. Thank you for all the info and advise you gave me on the system. A little over my pocket, but in the long run, I know you helped me pick the best. For the future, I took a picture of your business card, who ever ask me for info, I will pass it on. Thank you for everything. Virginia
And for Rob M / Ruben I, you guys did a great job putting the system up. Ruben, I know you had a hard time, because the grounds were very wet, but you did a fantastic job. Thank you Ruben I. 12/17/16 |
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