ARS / Rescue Rooter Houston - Our Reviews
Overall Rating
(2887 Reviews)
(1301 Reviews)
(931 Reviews)
(226 Reviews)
(11 Reviews)
(63 Reviews)
(111 Reviews)
(141 Reviews)
(13 Reviews)
(59 Reviews)
(23 Reviews)
(8 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period ARS / Rescue Rooter Houston has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Steve quickly identified the problem I was having with my AC unit after it failed on a Sunday night. He was able to effect repairs and get it back up and running quickly. Steve J. 05/19/19 |
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Eric is such a polite and dependable representative of ARS/Rescue Rooter. He came over on a Sunday to complete the work even though it was technically his day off. He promised to be at my house at 10 a.m. and gave me a 5-minute warning and there he was. He's a sweetie and a real asset to ARS. Eric G. 05/19/19 |
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No comments Edys G. 05/19/19 |
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Al has gone the extra mile to resolve recent issues with our system. He has stayed with the problem and seen it to resolution which is rare these days. I can’t thank him enough. Al R. 05/19/19 |
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Jesse Torres arrived early within the 4-hour arrival window, analyzed the problem, gave me a quote, and patiently answered all my questions. He promptly and efficiently replaced the shower valve cartridge. He was very professional in his attitude and the way he completed the repair task. Jesse T. 05/18/19 |
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Aquilino & Juan installed a replacement AC system for me today and did an excellent job. They worked efficiently and did a professional job also left the attic and work areas as clean as when they arrived. Great job guys! Thanks! Aquillino R. 05/18/19 |
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Andrew was very knowledgeable and helpful. Andrew H. 05/18/19 |
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Craig did an excellent job fixing our water heater. He was very professional, knowledgeable and explained everything in detail .
Thank you Craig. Craig B. 05/16/19 |
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No comments Craig B. 05/16/19 |
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Chris was very pleasant...professional...thorough...and expedient! Couldn't ask for much more. Chris B. 05/16/19 |
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Nahur and Phillip work very well to they were professional in every way
Kendall is a very respectable young man very polite and knowledgeable about his work Kendall B. 05/16/19 |
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Nahur and Phillip work very well to they were professional in every way
Kendall is a very respectable young man very polite and knowledgeable about his work Kendall B., Phillip S. 05/16/19 |
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Please give Jesse Torres big KUDOS! I called for service on Sunday, Mothers Day, May 12th. When I called and explained my problem to the CSR, I was put on hold for approximately 5 mins. The rep came back and said there was a tech in the area and can arrive within 60-90 min. I immediately left my mother home where all adtl fam members in celebration of our mother, in order to be home when rep arrived. I awaited approx 2.5 hrs and no one showed up. I then called and was told that a tech will not be coming to my home, it will have to be tomorrow. I then asked rep to go ahead and cancel the call and have a mgr to call me. I was quite frustrated after having to 1.Leave family 2. Waiting Time 3. Having to call to be informed no one will show.
I called on Thursday and asked for manager, and was transferred to dispatch (Teresa) stating she can get someone out. I told Teresa I still would like to speak with a manager. Within 30 min Jesse Torres showed up at my door. Jesse smiled as I opened the door and was VERY pleasant must I say. His tone and professionalism immediately calmed me. Even if he didnt know what he was doing, it definitely LOOKED as if he did. I explained my previous call and issue to Jesse. Jesse was very apologetic, yet continued to do his job. Jesse located the issue and apologized again. I asked Jesse about a manager and he stated he could try and contact one if I would like.
Jesse calmed and changed the situation around by:
Having an "I got this, watch me work" kind of attitude!
Being professional
Having the right attitude
Arriving in a very timely fashion
Neat appearance
Very informative & Detailed
Being patience allowing me to make the decision that was best suited for myself with no pressure
Jesse brought back the faith and confidence in ARS that I had lost.
KUDOS JESSE & KEEP UP THE GREAT WORK!!!
Thank you, Catina Davis Jesse T. 05/16/19 |
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Came home from being out of town for 5 days, 2nd floor HVAC wasn't working. Oven clock was blinking, so I think the power went out at some point. It was hot! Yemi came out Monday night and the problem needed additional assistance. Jose and Steve came out 9:30 am Monday morning and determined it was a "big problem". They stayed with it, replaced wiring, supervisor came out, Jose found the faulty board in the unit, replaced it and got the thermostat communicating with the board again. Jose left about 6 pm problem fixed! Great service, great attitude, all under warranty. This was the second "$2k board" replacement in 2 weeks. All under warranty except the initial $69.00 after hours service fee. I was happy to have bought the $1200 10 year warranty with the initial unit installed 2 years ago! Thx ARS/Rescue Rooter! Jose P. 05/14/19 |
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All R. has been informative and courteous during the service visit. Al R. 05/14/19 |
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Kendall was excellent. They contacted us, and he was able to come even earlier than expected on a Sunday to perform the maintenance/cleaning service we had purchased. During the service, he discovered that a capacitor was going bad. He showed me the the actual readings that were coming from the capacitor, so I could verify for myself that it was indeed going bad. He tried to find the part the same day, but since it was Sunday, he was not able to get the new part that day. He was able to come the following day with no problems. He was always professional and explained everything he was checking and cleaning. I would definitely use ARS and technician Kendall again. Kendall B. 05/13/19 |
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This was our first experience with ARS and we couldn't be more pleased! The Tech, Kendall Bee, was simply THE BEST!! He was prompt, very knowledgeable, polite, and friendly. He paid attention to keeping all dirt out of our home, which I appreciated very much. We will ALWAYS request Kendall as our "Personal Tech" in the future and are customers of ARS for life!!! 05/12/19 |
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Kendall Bee was an EXCELLENT HVAC Tech who did the inspection of our 2 AC units. He was very knowledgeable and we will be requesting Kendall as our "personal tech" from now on! He was not only very friendly and polite, but also very cognizant of not bringing any dirt into our home. He worked in a diligent manner, keeping focused on the job to be done. We can't say enough good things about Kendall and ARS - we're customers for life! Kendall B. 05/12/19 |
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No comment Kendall B. 05/12/19 |
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Outstanding service from Taylor R.
Promote him with more advanced training Taylor R. 05/11/19 |
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No Comment Anthony T. 05/11/19 |
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Great guy. Very proactive. He had to solve a tough problem and he got to the bottom of it after a lot of work. Great attitude and work ethic. Al R. 05/10/19 |
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Cass V., the plumber technician had showed up on time as promise. Fixed a
clogged 4" main drainage pipe and showed me the 'issue'... He was very courteous and we had a very pleasant conversations. Gave me three option as recommendations to clear main sewer line. I was very satisfied with his service and I would use this Company again. Cass V. 05/10/19 |
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Chris Burks was very helpful for me and my wife. His work Ethics are above and beyond anyone else He was very professional I would recommend his company to anyone seeking central air and heat for their home. Aquillino R., Ramon R. 05/10/19 |
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Casey was very informative and knows his product. almost to a fault. He was not pushy on product purchasing., and gave me a very comparable price. Casey Hung P. 05/10/19 |
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Breznet and casa H did a great job I was very pleased with the professionalism competency and customer service--I would recommend ars based on their service and ability to get the job done Breznet L. 05/10/19 |
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GOOD JOB, CLEAN, PROFESSIONAL 05/09/19 |
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GOOD JOB, VERY NICE, PROFESSIONAL Jose G. 05/09/19 |
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Al returned to our house to work on our furnace and A/C. We really appreciate how kind and knowledgeable Al is about our air and furnace issues. He discusses options and is always good at helping us find the best solution. Al R. 05/08/19 |
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Got a new AC unit for them a year and a half ago.. call the to come out because the unit is not coming on have a 3 month old baby in the house ..person I spoke to on the phone was rude and he told me I just have to wait for the next day for an appointment ARS Houston T. 05/08/19 |
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Godwin was thorough and gave attention to details of the installation. He explained the options, and the work that he was doing. He left the area clean and showed us the job site when the work was completed. Godwin A. 05/08/19 |
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Chris Burks was very helpful for me and my wife. His work Ethics are above and beyond anyone else He was very professional I would recommend his company to anyone seeking central air and heat for their home. Chris B. 05/08/19 |
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Chris Burks was very helpful for me and my wife. His work Ethics are above and beyond anyone else He was very professional I would recommend his company to anyone seeking central air and heat for their home. Chris B. 05/08/19 |
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Edys & Carlos Edys G. 05/08/19 |
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Farid Abi-Saab Farid A. 05/08/19 |
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They out of their way to make sure every thing was done correctly and worked correctly.
Outstanding job. 05/08/19 |
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He was very thorough and explained everything in a manner that was easy to understand and answered all of our questions to our satisfaction. Courteous and friendly ahead of schedule and was extremely on time. He was early. He took measurements to an exact science. Chad J. 05/07/19 |
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Knowledgeable & reliable service. Shannon S. 05/07/19 |
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Craig was friendly and very helpful. He explained what had occurred with our hot water heater. He said that the hot water would begin to flow in about 20 or 30 minutes. He said he would wait to make sure that the hot water was running properly through all the faucets. Then he wanted to make sure it would automatically reignite. In the past I've had problems with some of the ARS employees, but Craig was great. If I have any problems I most certainly will request him again. Craig B. 05/06/19 |
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Our angel April rescued us from a huge disappointment in our purchase of a walk in tub. We realized quickly our hot water capacity was not sufficient for our needs. After looking over our situation and discussions with staff April recommended a water heater booster. April is very personable and is a part of our family now! April A. 05/06/19 |
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Our angel April rescued us from a huge disappointment in our purchase of a walk in tub. We realized quickly our hot water capacity was not sufficient for our needs. After looking over our situation and discussions with staff April recommended a water heater booster. April is very personable and is a part of our family now! April A. 05/06/19 |
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No comments Ramon R. 05/06/19 |
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Very thorough and efficient. I look forward to fresh air in the house now. I have two dogs and 6 cats and Chad told me about the Reme Halo air sanitizer that could wipe away pet odors and get rid of dust and dander. Chad J. 05/06/19 |
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Very thorough and efficient. I look forward to fresh air in the house now. I have two dogs and 6 cats and Chad told me about the Reme Halo air sanitizer that could wipe away pet odors and get rid of dust and dander. Chad J. 05/06/19 |
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While in Home Depot, a roving salesperson sold me a free A/C duct cleaning and replacement quote from ARS.
The tech who arrived, Dave Burt, was awesome. He reviewed my set-up, brought me to the attic to go over my existing system and concluded that no work was necessary at this time.
Pleasure to deal with... Dave B. 05/06/19 |
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Torry and his associate were very nice. They knew what they were doing and did it quietly with no interruptions to me.
I will gladly recommend ARS to anyone that ask.
I was also impressed with "Bobby" I don't think that was really his name, he was helped get me to a point I knew I could pay for the new units.
Thank you for the great service,
Jennifer Moffett Torry M. 05/05/19 |
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I just wanted to say Mr. Shaderick McNeil is amazing!!! He gave me the best info on my electrical needs. He also took down the ceiling fan in my living room because it was a danger and he didn't want anyone in the home to get hurt. I'll have Mr. McNeil back out to my home again. Thank you Mr. McNeil for your amazing and awesome service!!! ARS Houston T. 05/05/19 |
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Eddie Garza came out and assessed the issues. He executed his plan to fix the issue and then tripled checked. He made sure everything was working before he left. He cleaned everything up and took care of us! Great job and great customer service! Thank you! Eduardo G. 05/05/19 |
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From Nicholas who helped us with decision on replacing our hvac and from the great technicians Eric/Jesse in truck #711 they were great! very knowledgeable and professional. I wouldn't hesitate to choose this company for your needs Jesse A., Nicholas B., Eric G. 05/04/19 |
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Him and his crew were very professional, with good working ethics and very polite. Very neat inside my house and attic. You should be proud to have them in your company Faustino E. 05/04/19 |
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