A#1 Air, Inc - Our Reviews
Overall Rating
(5342 Reviews)
(1520 Reviews)
(737 Reviews)
(822 Reviews)
(27 Reviews)
(1928 Reviews)
(160 Reviews)
(148 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period A#1 Air, Inc has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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Everyone I spoke to and dealt with was very professional and respectful of my home and my time. They called to tell me when the crew was coming. The crew made sure I was okay with their work hours and when things were going to go a bit long they gave me the option to call it and have them come back the next day. They didn't want to rush it. They wanted to do a professional install. They came back the next day, on time, in the rain and muck and installed my system. The rest of the day is open to me and I have an awesome hvac as well to keep me warm tonight and cool is summer (with a lower bill). Thank you all! Cameron H., Francisco P., Brandon W. 10/28/22 |
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This was one of the best experiences I’ve ever had. Chase and Raymond came to my moms house and educated us on a new furnace. They were very knowledgeable and pleasant to talk to. They explained everything and took the time out tell us about the different furnaces. Got that taken care of and the technicians that installed the unit were extremely nice and professional as well! Me and my mom will be doing business with the company again! The company exceeded my expectations! Thank you again! Know my mom won’t be freezing for the winter! Lol! She’s not a cold weather person! Thank You again A#1 air! Chase H. 10/25/22 |
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Danny J does a wonderful job taking care of our HVAC system. He is very professional and explains things clearly. He takes great care in the work he does and I always trust his recommendations. I know he is always working in my best interests. He is a great ambassador for A#1 Air; we always request him anytime we need maintenance or repairs. I always feel confident in his work and know I can count on him doing a great job!! Daniel F., Danny J. 10/24/22 |
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Clinton Richard came out to repair my heater. Did an excellent job. Great customer service and took grat care of me Clinton R. 10/24/22 |
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Very fast response and they didn't leave until the job was complete and correct. Manuel M., Lynn (Tony) T. 10/20/22 |
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Clinton Richard came out and explains all that he was about to perform. Had it going before I could get him something to drink. He is the best. Clinton R. 10/19/22 |
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Clinton Richard came out and did my heat check. Very professional and took care of it quickly. Would love to have him out every time. Clinton R. 10/17/22 |
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I would like the owners of A#1 Air to know what an asset Clinton Richard is to this company. He is well experienced and knowledgeable of the equipment. Thanks for sending a well seasoned technician! Clinton R. 10/13/22 |
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We had A#1 Air install a new A/C Heat Pump many years ago. They do maintenance every 6 months. I've always been pleased with their service. But today Randy was my tech and I am much much more pleased than usual. He took his time checking my system then took as much time explaining my service needs. He explained all the other services his company offers but was not pushy, like all the previous techs. He explained the benefits of the prevenative service that I need. Went over all that needs to be done, was clear about cost. As a bonus he is personable, professional and just an overall nice man. I wish all the techs were this informed and nice. I will always as for Randy as my tech. He restored my faith in the service industry. Randy M. 10/12/22 |
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Alejandro and Andy Barragan did a great job! Alejandro B. 10/12/22 |
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Clinton Richard came out and was totally awesome! Did an awesome job… Clinton R. 10/12/22 |
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OMG these guys were so professional, clean and caring. They did good work, thank you A#1 AIR for sending a respectful and caring team. A big shout out to Andy and Alejondro for excellent service Alejandro B., Andy B. 10/08/22 |
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Very quick and efficient. Honest and a great help! Very kind too! Clinton R. 10/06/22 |
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My Carrier AC stopped cooling. I called A#1 Air and they promised to work me in that day, if possible. Sure enough, in a couple of hours I heard the doorbell and met Kaylie, the AC tech they sent. She rapidly diagnosed and fixed the problem and still had time to rescue an elderly woman at the end of the block who fell and was unable to get up. The lady's knee was an big open wound and looked pretty bad. Kaylie ran lickety split to her and helped her get up and arranged to get her home. And still fixed my AC unit in jig time. I was impressed both by her technical skills and her willingness to jump in and help a total stranger. I certainly recommend both her and A#1. Kaylie G. 10/06/22 |
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Jose was on time and courteous. The cleaning of my ducts was thorough and he explained everything they were doing. He took care of the items in my home by laying out plastic to cover the work areas. All the work performed for me in my home has been exceptional! I'm never disappointed. Jose R. 10/06/22 |
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Art and Anderson did it again! This time they installed a folding attic ladder. They made sure the ladder was framed properly and working as intended. Great personalities and a hard work ethic. Thanks guys! Artinez M., Anderson W. 10/06/22 |
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Felix Garcia came to my rescue. He was knowledgeable about the unit and offered suggestions on how to correct my problem. He had to drive across Houston to pick up a part and when he returned he replaced the defective part and also addressed another issue with my unit. Very professional dude. Give him a raise. Felix G. 10/05/22 |
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Sam Andrei did a great job! Sam A. 10/05/22 |
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Anderson is very courteous and knows his job well. 10/02/22 |
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I was having an issue with a home warranty company. So I called A#1 Air. Sam was my technician. He came out the next day and quickly found the problem. He was able to secure a new part in a timely manner and replace the broken one. He was able to find a wiring issue at the same time and saved me a lot of trouble later. He is extremely knowledgable and professional. I appreciate him and this company for the service I was provided and the timeframe they made it happen. Sam A. 09/30/22 |
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Thomas also replaced UV Bulb. Very nice to work with and knowledgeable in explaining my questions. Thomas R. 09/29/22 |
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Dry professional and mindful of property. Alejandro and Andy were great! Good job A1 air. Alejandro B., Andy B. 09/29/22 |
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Technicians were very professional and
Indigo of the property they were servicing. Excellent work A1 team Alejandro B., Andy B. 09/29/22 |
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I feel like Danny was quite thorough he explained things really well and he took care of our problem and he made recommendations of what would help our unit to make a little adjustment in the future thank you Danny J. 09/24/22 |
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Excellent service Omar V., Lee V. 09/24/22 |
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Clinton is my knight in shining armor! He rescued me (my home) in my time of need! Aka. Repaired my AC quickly. Thank you very much!! Clinton R. 09/23/22 |
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Clint R is an excellent plumber with A#1 Air. We were so pleased with his work ethic. He was able to identify and fix a problem that saved us from a costly and unnecessary repair. Thank you, Clint R. A#1 Air is fortunate to have you on their team! Clint R. 09/22/22 |
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Well done A1 for sending me Sheldon Roy, this guy is super skilled, he knows what he is doing and he has great people skills, very friendly and helpful, Sheldon is an asset to your company, thank you for a great service. 09/22/22 |
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Danny was very punctual and professional.
As all ways I'm very happy with A#1 air. Danny J. 09/22/22 |
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Had to call and get my thermostat checked out. Albert C came out and looked over the whole system, found the problem, kept me updated on what was happening. Very pleased with his work and professionalism. Albert C. 09/20/22 |
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Friendly, quick service while providing no pressure alternatives to reduce future issues. Dane J. 09/20/22 |
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In late August I noticed the temperature upstairs was back up to 85 degrees and not the normal 77 we set the AC to. I called A#1 Air to come back to check the upstairs AC unit and it was evident there was a gas/coolant leak in the system. Kaylie offered us three options. Option 1 was to add more refrigerant gas to the system. Option 2 was to repair the system. Option 3 was to purchase a complete new AC system. We chose Option 1 thinking it might get us into cooler weather where the AC would not be needed. This worked for a while.
A week later (September 6, 2022) the upstairs temperature was back up to 85 degrees and never reached the 79 degrees we had the thermostat set to. So, we called A#1 Air and Kaylie G returned the same day in the afternoon. After discussing with her the options we decided to go ahead and replace the entire system since it was going on 10 years old and simply trying to fix the leak would cost close to half of what the new system would cost and only that part of the unit would have any kind of warranty. Kaylie was very helpful in making this decision and she made a call and let us know the new system could be installed the next day!
I was surprised the the installation was able to be scheduled for the very next day at 8AM. The next day the installation crew of four or five guys showed up right on time. All of them were very polite and spoke english so communication was not a problem. The crew immediately moved furniture out of the way and laid down non-slip floor covering for our hardwood floors and carpeting up stair an in the hallway to protect the area from any dirt or damage. While two of the crew worked outside removing the old condenser the rest of the crew began removing the old HVAC unit from the attic. After it was removed the parts for the new unit were brought into the house and installation began in the attic.
By 12:30PM the installation was done and a new smart thermostat was installed in place of the old thermostat. The cleanup was quick and I found no dings in walls or scratches on the floor or dirty spots on the carpets.
During the process of inspecting the new HVAC unit I noticed the pilot light was out on one of our two water heaters. I don't know if the pilot light went out due to the blower the crew used to keep a bit of cooler air circulating in the attic or whether it had gone out prior to their arrival. I could not restart the pilot light but about 30 minutes after the crew had left I received a call from another one of A#1 Air's technicians saying that the installation crew told him about the pilot light issue and that he was on his way from Dallas to see if he could fix the problem. He arrived about 30 minutes later and quickly had the pilot light working again. Now THAT is what I call CUSTOMER SERVICE.
IN SUMMATION: A#1 Air did a wonderful job. Their response was immediate. The installation of a new HVAC was scheduled for the very next day. How often does that happen? I have nothing to complain about. They arrived on time. They installed a new and much better HVAC unit and a Smart Thermostat, and left no sign of their ever being there; no stains, no gouges in the wall, scrapes on the hardwood floors, Etc.
I could not be happier with the performance of the crew from A#1 Air that worked in my home. Yes, I highly recommend them.
Thanks to Kaylie and the install crew for the help and great job! Kaylie G. 09/19/22 |
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Clint was very professional and I give him 5 star all the way!! He installed my water heater! Jildemenio M., Clint R., Clinton R. 09/18/22 |
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Luis was amazing! Kind, courteous and extremely competent....what a blessing you have in him as an experienced employee! 09/16/22 |
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My air conditioning unit went out late morning (fan worked, no cool air). Through my panic (service agent would be late day arrival), my husband was able to get us moved up by several hours! Mark Derby immediately found the problem, offered to replace the part on our outdoor unit, hosed down our unit, checked the inside unit and offered help and suggestions on near future total replacement. We have always had fantastic service, prompt and reasonably priced, as we have now had a service contract for a few years. Living in Texas in the middle of summer with triple digit temperatures, there is never a convenient time for the breakdown of ones air conditioner. A#1 Air helps ease the panic, most often at their inconvenience, always with A #1 customer service and satisfaction. Thanks you A#1 Air!!! Luis S. 09/16/22 |
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Very efficient, knowledgeable and polite 09/14/22 |
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Luis was very professional and antique with all repairs. I'm very satisfied with the work he performed. He was very polite and professional took the time out to check both units despite of only one needing repairs. Luis S. 09/14/22 |
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Punctual, efficient and professional. Happy with service! Clinton R. 09/14/22 |
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Very good Nathaniel Nate A. 09/14/22 |
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no comment Ethan C. 09/14/22 |
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Albert C******* was great. Was very thorough and explained everything. Albert C. 09/13/22 |
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Great service. Frank was right on with his diagnosis of the AC system! Thank you!
I'm ready for the new system! Taylor P., Francisco P., Marcus W. 09/10/22 |
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Everyone was so very nice and helpful. They were courteous and answered all our questions and explained everything well. We highly recommend using A1 Air for any of your AC/Heating needs! 09/09/22 |
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Technicians were very friendly. Brandon W. 09/09/22 |
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A#1 air put a new system in my house 3 weeks ago. The men were very professional and I have been very satisfied. Today Thomas came out to work on what May have seemed to be a minor problem. He came out and he worked until he could figure out the problem and fix it. I really appreciated him for his commitment to finding the problem and fixing it. I would definitely recommend this company. Thank you. Thomas C., Thomas R. 09/09/22 |
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Ronaldis C. is a knowledgeable professional electrician. He gave us a quote on outside electrical work that we will commit to later this fall and would want him to provide this service. We have worked with him before and has always provided excellent customer service. 09/07/22 |
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Emailed yesterday for replacement or repair. They came out yesterday got financing and was installed today in 5 hours. Awesome service and all staff in my home were professional and very clean. Nathaniel Nate A., Noel A., Muhammad A. 09/03/22 |
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Annual review of electrical panel, switches, outlets and smoke detectors was provided by Zach D. He was very courteous and professional. Upon completion, indicated everything checked out and also noted that there was no whole house surge protection and the benefits for which I will consider at a later date. 09/02/22 |
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no comment Taylor P., Brandon S. 09/02/22 |
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Kaylie was very knowledgeable when it came to my AC unit and trouble shooting- couldn’t have repaired it without her! Professional, knowledgeable, great trouble-shooting skills! Defiantly would recommend her she knows what she’s doing which is hard to find these days! Kaylie G. 08/31/22 |
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