Universe Home Services - Our Reviews
Overall Rating
(2975 Reviews)
(909 Reviews)
(336 Reviews)
(658 Reviews)
(1049 Reviews)
(23 Reviews)
* Total number of reviews and star-ratings are based on
data collected during the time period Universe Home Services has been using the ReviewBuzz system
and may not directly match the data found on each public review site.
Our Reviews
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I recently called in Universe to fix a leaky radiator. I have used Universe many time in the past. Their work has always been excellent. This time was no exception. The field tech Cory S came to my house very quickly. He was very respectful and showed great skill in fixing my repair. Once again Universe came through for me. I am always satisfied with Universe Jason L., Cory S. 02/27/20 |
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Special thanks to Melanie F. She did a great job installing a new water heater. She is a very professional, knowledgeable, hard working and nice person. We both, my wife and myself,wish her luck 02/26/20 |
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One of the Best. Efficient , Sincere,Hardworking,up to the point,on time and on top of that explained everything that one should know.
Very clean job, hardworking and the best in business.
Will definitely recommend to everyone.
Great experience.
Cost efficient.
Everyone in the team, Hats off to you guys.
Job well done. Kyle B., Mike O., Keith S., Mike C., Scott K., James R. 02/25/20 |
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Gary our sales rep was great. Punctual, friendly, knowledgeable and thorough. He was honest right from the start and I never felt like he was trying to sell me. Provided honest advice and recommendations and guided me through the each step of getting started. Gary D. 02/25/20 |
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We called today at 11:15am and the repairman was at our house by 12:30. Mike explained what was wrong in layman terms. He fixed our dryer within 45 minutes. We were very happy with the work and Mike. Mike W. 02/25/20 |
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Tom was extremely knowledgeable and efficient. He explained everything courteously and did a terrific job. In fact, I am requesting him when the part comes in to complete the job. 02/25/20 |
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Russ and Melanie were just wonderful from start to finish.
I will be requesting them for my next plumbing project.
Thank you 02/25/20 |
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One problem was resolved and Cory had made an appointment with someone who knew more about the second problem for the next day. 02/25/20 |
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Very Professional !!! Tim W. 02/24/20 |
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I WAS VERY IMPRESSED WITH MARLON FROM UNIVERSE.FROM THE MOMENT HE ARRIVED HE WAS PLEASANT,COURTEOUS,PROFESSIONAL.THAT'S GREAT BUT WHAT REALLY GOT ME WAS HOW EFFICIENT HE WAS IN DETERMINING THE PROBLEM. IT TURNED OUT THERE WAS A SMALL FAULT WITH ONE OF THE PARTS THAT HAD BEEN PREVIOUSLY INSTALLED.HE REPLACED IT CHECKED OUT THE SYSTEM AND I WAS ALL SET. GREAT EXPERIENCE,AS USUAL WITH UNIVERSE. GREAT PEOPLE BOTH ON CUSTOMER SERVICE AND THE REPAIR PEOPLE AND INSTALLERS. MARLON MADE IT ALL FUN AND PLEASANT. GREAT PERSON. Marlon M. 02/24/20 |
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Tom was knowledgeable and informative. He explained the issue with my gas burner and told me how he would repair it. He competed his work quickly and efficiently. I would not hesitate to call Universe for any future problems I experience with heating repair. Tom L. 02/24/20 |
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Erich has always been very courteous, professional, beyond helpful. Works hard to resolve the situation. Erich S. 02/24/20 |
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Very Professional !!! Jason W. 02/23/20 |
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Called at 9Am because furnace filler glass cracked . Was told between 12/4 didn't arrive until almost 5. Had no heat for 8 hrs on one of the coldest days of the year. . Job only took 10 mins to repair 02/22/20 |
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Cory was very professional and formative. He made me feel comfortable by explaining my two problems and than coming to a decision. Work will be completed on Monday. Cory S. 02/21/20 |
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I use Universe for all My Home Appliances . They're Reliable , Friendly , Professional , and always on Time .When the Job is done , You know everything will be working like New . 02/21/20 |
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no comment Jim P. 02/21/20 |
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Cory replaced my water heater quickly and was professional and friendly. 02/21/20 |
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no comment Frank B. 02/21/20 |
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Best, most knowledgeable and courteous technicians for installations and repairs. Totally trustworthy, especially Tim Braddick. Tim B. 02/20/20 |
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Rich was a good guy. Very helpful. 02/20/20 |
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technition was very prompt and had all the parts needed to repair the heating.in 2hrs the heating system was back on. 02/19/20 |
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Very good customer service Rich was very professional and courteous. I was very pleased and would recommend Universe very highly Rich B. 02/19/20 |
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no comment Frank C. 02/19/20 |
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no comment John V. 02/19/20 |
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Mike W. the Universe technician who came to came to fix a problem with the ice maker in my refrigerator was skillful and efficient and got the job done quickly with as little mess as possible. Good job Mike and Universe! Thank you! It's nice to know I there is a skilled repair service at just a phone call away! 02/18/20 |
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Russ was thoroughly professional: from prepping the entire area, to working diligently for several hours straight through to job completion,cleaning up, and explaining the work that was done. Russ B. 02/18/20 |
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technition frank.n came to my longbeach home. he is very professional and courtious.he had the tools and the parts to repair my heating system in 2 hrs. would highly recomend universe home services frank scherz longbeach ny Frank N. 02/18/20 |
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The office staff is extremely helpful and professional. They listened to my issues with patience and caring.
The technician who came to my home was Cory. He called shortly before he arrived to let me know he was on his way. He was punctual, pleasant and efficient. He cleaned up before he left and I was very satisfied. I am very happy with Universe. 02/17/20 |
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no comment Frank N. 02/17/20 |
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Nick was professional, timely, and clearly defined the issue on my KitchenAid refrigerator. He verified availability of the part ..picked it up and installed the new part promptly. Thank you !
. 02/17/20 |
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excellent service by good men ,professional and courteous. recommend to all. James R. 02/15/20 |
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Wonderful service
Barney was promp professional and very thorough
He was a pleasure James R. 02/15/20 |
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no comment Nick M. 02/15/20 |
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They called me this morning to remind me of my yearly boiler maintenance and asked if it was ok for the technician to come today, they told me the time frame was from 3 to 7, I said yes. Jason arrived before 3:30 and he was very pleasant. I'm very satisfied. 02/14/20 |
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no comment Jim P. 02/14/20 |
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I could not be happier with the work done
by the crew of Universe Home Services by Joe Peggy Jimmy and David they showed up promptly at 8:30 this morning to do a pretty big job in my house and they worked throughout the day even though it was cold and windy . their collaboration and contact with each other got the job done quickly and cleanly. I would highly recommend them . Fair, honest and respectful. Thank you!, Maria Dave B., Joe D., Jimmy O., Peggy P. 02/14/20 |
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Gary Davis was great. He helped with his knowledge of the necessary work and also had a few of his own ideas about the project well dine 02/13/20 |
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very professional, courteous and punctual. Rich H. 02/13/20 |
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Mike W. was an extremely competent, intelligent, polite professional. Will always ask for him. Mike W. 02/13/20 |
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Universe and everybody from the sales man to the installers where very professional and knowledgeable. They answered all my concerns and questions and did a fantastic job. I will continue to use them and would highly recommend them to anybody who needed heat and a/c service or an install. The personal in the office were also very friendly and professional. TOP NOTCH. Steve B., Rich H. 02/13/20 |
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Jimmy O was wonderful. He explained everything, was professional and was able to locate and repair the electrical problem. 02/13/20 |
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Frank and Eddie were on time and very courteous
Easy to speak to and knowledgeable, could not have asked for better people to come and give me an estimate
02/13/20 |
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The service was excellent!!!! 02/13/20 |
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no comment James D. 02/12/20 |
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Gary Davis was excellent. He new. His job and had a few ideas for my problem. Good Job!!! Gary D. 02/12/20 |
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no comment James C. 02/12/20 |
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We've used Universe Home Services for many years now.
Eddie came to fix a leak in the bathroom sink as well as one in the kitchen.
The kitchen leak ended up being much more than we thought. He put us in touch with another company to take care of water remediation issues, which helped us a lot.
He was timely, friendly, very neat and up to the task. Job well done. Ed S. 02/12/20 |
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Tim W was professional, courteous and vey knowledgeable regarding our home heating system. Since we will be in the market for a new boiler in the near future, Tim took the time to explain to us the different systems available today and the benefits of each. Tim W. 02/11/20 |
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I had to replace the Ice Maker Valve before my new refrigerator could be installed. I was quoted a price of $400. The plumber also gave me a estimate to do it the "right way" which would cost $825. On the estimate the price of the Ice Maker Valve was $225. Both quotes were for Task # *******. The person from Universe told me the jobs are a fixed price according to the task. They refused to reduce the price by $175. tax. All total it took the plumber about 1 1/2 hours including the time he had to go back to the office to get the Valve part for the repair. Totally unfair and overpriced. Ed S. 02/11/20 |
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